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Extended Stay America - Chicago - Vernon Hills - Lake Forest

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215 North Milwaukee Avenue, Vernon Hills, IL 60061
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Extended Stay America - Chicago - Vernon Hills - Lake Forest
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31 Reviews from our TripAdvisor Community

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Traveler rating
    12
    4
    11
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    2
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15
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Redmond
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 1 week ago

This hotel will meet your needs if you company is cheap (like mine) and you need a place to stay for a longer term stay. I only stayed there for one night, so my stay was just okay. My room was clean. The hotel doesn't broadcast HD quality television in the rooms which made watching the NBA Finals a less... More 

Was this review helpful? Yes 1
Columbus, Ohio
Level Contributor
34 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We have stayed here several times but this time was not a good experience from check in to check out. On check in we went to the room to find it hadn't even been cleaned, so back to the front desk at which time they very apologetic and gave us another room. The next day we reported the noisy smelly... More 

Was this review helpful? Yes 1
Manager_11525, Manager at Extended Stay America - Chicago - Vernon Hills - Lake Forest, responded to this review

Thank you for taking the time out to share with us your most recent experience at our location. As we strive to ensure our guests overall experience is exceptional it looks like we fell short of that. I will use the feedback you gave me to coach and train our staff to handle maintenance issues in a more timely manner,... More 

Berwyn, Illinois
1 review
5 of 5 stars Reviewed 4 weeks ago

Angelica at front desk was.....WONDERFUL, We had issues with another place , so she went out of her way to make our stay here Great from start to finish, and after a 12 hour crazy day we needed that...........

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1 review
5 of 5 stars Reviewed June 2, 2015

Vernon Hills Extended Stay is the best amongst all Extended Stay I have stayed so far since 2001. The Customer Service and the Manager are extremely amicable, very professional, very friendly, too-too good people. Its just like staying with your extended family in Extended Stay Hotel, specially Vernon Hills branch. The review is based on staying in the hotel branch... More 

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Manager_11525, General Manager at Extended Stay America - Chicago - Vernon Hills - Lake Forest, responded to this review

Thank you for taking the time to write such a great review of our hotel. I am glad that you were pleased with the great service you received from our staff. It's great to know that we provided you with a home away from home experience. Thank you again for your feedback. We hope to see you again soon. More 

1 review
4 of 5 stars Reviewed May 30, 2015 via mobile

Had a great time. Clean rooms, nice, friendly staff. A little understaffed at times. Overall nice,quiet place. Really close to shopping and food. RTC is about 15-20 minutes away. Very nice area. Thanks !!!

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Middleton, Wisconsin
Level Contributor
15 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed May 25, 2015

When renting a room at a hotel, you have to set expectations accordingly. This isn't a 3 or 4 star hotel and I had that in mind when writing this review. The price I got for the room was amazing and I took that into consideration. The service was great. Everyone who work at this location are polite, professional, and... More 

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Cottage Grove, Wisconsin
2 reviews
5 of 5 stars Reviewed April 18, 2015

The front desk staff were very accommodating and friendly. I only stayed 2 nights, but I felt like a VIP. The rooms were large, clean and comfortable. This was the first time I stayed at an Extended Stay America and I will return.

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Seattle, Washington
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed December 18, 2014

I stayed in this hotel for over 2 months and I would really mention few names specifically Natalie, Jim & Suzzane. These front desk guys are awesome. Very cordial & welcoming. I really did not find any negatives in this hotel except for the Coffee availability. Hotel Management could arrange to have 24 hours coffee during the winter season at... More 

Was this review helpful? Yes 2
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed November 16, 2014

Stayed for over a month. Clean and quiet. Polite, helpful employees. Convenient to restaurants and shopping. Reasonable rates. Would return in future. Only negative is smoking area is too close to entrance.

Was this review helpful? Yes 2
Omaha, Nebraska
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed November 11, 2014

I have stayed here on business a few times and always had excellent service. Natalie is great and everyone else there has always been pleasant. I like having a fridge and microwave in my room. You can't beat the location, I always request a room facing the forest preserve behind the hotel, it is so serene and peaceful. Highly recommend!

Was this review helpful? Yes 2
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