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Extended Stay America - Chicago - Vernon Hills - Lake Forest

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215 North Milwaukee Avenue, Vernon Hills, IL 60061
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Best prices for: 1 room 1 guest
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Extended Stay America - Chicago - Vernon Hills - Lake Forest
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28 Reviews from our TripAdvisor Community

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Traveler rating
    11
    4
    9
    2
    2
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4
2
4
13
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
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  • English first
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    (28)
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    (9)
  • Jun-Aug only
    (9)
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    (2)
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1 review
5 of 5 stars Reviewed 4 weeks ago

Vernon Hills Extended Stay is the best amongst all Extended Stay I have stayed so far since 2001. The Customer Service and the Manager are extremely amicable, very professional, very friendly, too-too good people. Its just like staying with your extended family in Extended Stay Hotel, specially Vernon Hills branch. The review is based on staying in the hotel branch... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Chicago - Vernon Hills - Lake Forest, responded to this review

Thank you for taking the time to write such a great review of our hotel. I am glad that you were pleased with the great service you received from our staff. It's great to know that we provided you with a home away from home experience. Thank you again for your feedback. We hope to see you again soon. More 

1 review
4 of 5 stars Reviewed 4 weeks ago via mobile

Had a great time. Clean rooms, nice, friendly staff. A little understaffed at times. Overall nice,quiet place. Really close to shopping and food. RTC is about 15-20 minutes away. Very nice area. Thanks !!!

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Middleton, Wisconsin
Contributor
15 reviews 15 reviews
15 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed May 25, 2015

When renting a room at a hotel, you have to set expectations accordingly. This isn't a 3 or 4 star hotel and I had that in mind when writing this review. The price I got for the room was amazing and I took that into consideration. The service was great. Everyone who work at this location are polite, professional, and... More 

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Cottage Grove, Wisconsin
2 reviews
5 of 5 stars Reviewed April 18, 2015

The front desk staff were very accommodating and friendly. I only stayed 2 nights, but I felt like a VIP. The rooms were large, clean and comfortable. This was the first time I stayed at an Extended Stay America and I will return.

Was this review helpful? Yes
Seattle, Washington
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed December 18, 2014

I stayed in this hotel for over 2 months and I would really mention few names specifically Natalie, Jim & Suzzane. These front desk guys are awesome. Very cordial & welcoming. I really did not find any negatives in this hotel except for the Coffee availability. Hotel Management could arrange to have 24 hours coffee during the winter season at... More 

Was this review helpful? Yes 2
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 16, 2014

Stayed for over a month. Clean and quiet. Polite, helpful employees. Convenient to restaurants and shopping. Reasonable rates. Would return in future. Only negative is smoking area is too close to entrance.

Was this review helpful? Yes 2
Omaha, Nebraska
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 11, 2014

I have stayed here on business a few times and always had excellent service. Natalie is great and everyone else there has always been pleasant. I like having a fridge and microwave in my room. You can't beat the location, I always request a room facing the forest preserve behind the hotel, it is so serene and peaceful. Highly recommend!

Was this review helpful? Yes 2
New Bern, North Carolina
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
16 helpful votes 16 helpful votes
1 of 5 stars Reviewed October 30, 2014

With the exception of Natilie, who was very professional, the staff are rude! Forget it if you need maintenance like a stopped up toilet !! You will wait for hours as apparently there is only one maintenance person there and only during the day. The hotels smells of curry 24/7. The breakfast consists of a health food bar, an apple... More 

Was this review helpful? Yes 1

Travelers are raving about these Vernon Hills hotels

1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 19, 2014 via mobile

I stayed with my family and it was just great! Well, we had hard time finding hotel cuz it was inside shopping center. But when we arrived, the front staff was really friendly and helpful. Room was clean and kitchen inside the roomwas really useful. Bathroom was clean. But, no housekeeping was kinda disturbing but liveable. I would stay this... More 

Was this review helpful? Yes 2
Nellysford, Virginia
Reviewer
5 reviews 5 reviews
3 of 5 stars Reviewed September 7, 2014

Got to the hotel...seemed nice. Upon getting to the room, a certain odor was noticed. Smelled of curry burnt. Smell stayed for the whole stay. Breakfast was not really breakfast. More a Nutragrain bar. NO cooking utensils, no plates, no eating utensils, no pots, pans. One plastic cup was all that was in the room. Hair in the bathtub and... More 

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Manager_11525, General Manager at Extended Stay America - Chicago - Vernon Hills - Lake Forest, responded to this review

Thank you for telling us about your stay. We are sorry to hear that you experienced an unpleasant odor in your room and that you were not informed of our customizable kitchen packs. In an effort to provide our guests with the cleanest kitchenware possible, we store our items in a sterile environment and deliver clean kitchenware to our guest's... More 

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