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Extended Stay America - Chicago - Vernon Hills - Lake Forest

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215 North Milwaukee Avenue, Vernon Hills, IL 60061
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1 room 1 guest
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Extended Stay America - Chicago - Vernon Hills - Lake Forest
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33 Reviews from our TripAdvisor Community

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Traveler rating
    12
    5
    11
    2
    3
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16
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
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Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago NEW

Decent stay with very responsive staff. Good facilities inside room...Room space is also fine. Proper cutleries provided so that you can enjoy your cooking. Location is also very good.. offices and shopping spots are nearby. Overall comfortable stay at this hotel. Recommended for travellers for sure.

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Bloomington, Indiana
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 3 weeks ago

The check-in was easy and painless. It was the last pain-free moment I had at this hotel. The room was hot because the air conditioning had been turned off. Not turned down, turned off. Every suites inn I've ever stayed at had a ready supply of dishes, pots, pans, silverware and cooking utensils. Not here. You had to order them... More 

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Manager_11525, General Manager at Extended Stay America - Chicago - Vernon Hills - Lake Forest, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. We strive to provide guests with all the comforts of home, so I am disappointed to hear that your stay was not to our company’s high standards. To make sure this doesn't happen again, we will make sure to inspect the air conditioning units... More 

Travelers are raving about these Vernon Hills hotels

Redmond
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed July 23, 2015

This hotel will meet your needs if you company is cheap (like mine) and you need a place to stay for a longer term stay. I only stayed there for one night, so my stay was just okay. My room was clean. The hotel doesn't broadcast HD quality television in the rooms which made watching the NBA Finals a less... More 

Was this review helpful? Yes 2
Columbus, Ohio
Level Contributor
34 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed July 8, 2015

We have stayed here several times but this time was not a good experience from check in to check out. On check in we went to the room to find it hadn't even been cleaned, so back to the front desk at which time they very apologetic and gave us another room. The next day we reported the noisy smelly... More 

Was this review helpful? Yes 2
Manager_11525, Manager at Extended Stay America - Chicago - Vernon Hills - Lake Forest, responded to this review

Thank you for taking the time out to share with us your most recent experience at our location. As we strive to ensure our guests overall experience is exceptional it looks like we fell short of that. I will use the feedback you gave me to coach and train our staff to handle maintenance issues in a more timely manner,... More 

Berwyn, Illinois
2 reviews
5 of 5 stars Reviewed June 29, 2015

Angelica at front desk was.....WONDERFUL, We had issues with another place , so she went out of her way to make our stay here Great from start to finish, and after a 12 hour crazy day we needed that...........

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1 review
5 of 5 stars Reviewed June 2, 2015

Vernon Hills Extended Stay is the best amongst all Extended Stay I have stayed so far since 2001. The Customer Service and the Manager are extremely amicable, very professional, very friendly, too-too good people. Its just like staying with your extended family in Extended Stay Hotel, specially Vernon Hills branch. The review is based on staying in the hotel branch... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Chicago - Vernon Hills - Lake Forest, responded to this review

Thank you for taking the time to write such a great review of our hotel. I am glad that you were pleased with the great service you received from our staff. It's great to know that we provided you with a home away from home experience. Thank you again for your feedback. We hope to see you again soon. More 

1 review
4 of 5 stars Reviewed May 30, 2015 via mobile

Had a great time. Clean rooms, nice, friendly staff. A little understaffed at times. Overall nice,quiet place. Really close to shopping and food. RTC is about 15-20 minutes away. Very nice area. Thanks !!!

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Middleton, Wisconsin
Level Contributor
16 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed May 25, 2015

When renting a room at a hotel, you have to set expectations accordingly. This isn't a 3 or 4 star hotel and I had that in mind when writing this review. The price I got for the room was amazing and I took that into consideration. The service was great. Everyone who work at this location are polite, professional, and... More 

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Cottage Grove, Wisconsin
2 reviews
5 of 5 stars Reviewed April 18, 2015

The front desk staff were very accommodating and friendly. I only stayed 2 nights, but I felt like a VIP. The rooms were large, clean and comfortable. This was the first time I stayed at an Extended Stay America and I will return.

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Seattle, Washington
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed December 18, 2014

I stayed in this hotel for over 2 months and I would really mention few names specifically Natalie, Jim & Suzzane. These front desk guys are awesome. Very cordial & welcoming. I really did not find any negatives in this hotel except for the Coffee availability. Hotel Management could arrange to have 24 hours coffee during the winter season at... More 

Was this review helpful? Yes 2
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