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Holiday Inn Express Hotel & Suites Urbana-Champaign (U of I Area)

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1003 Killarney Street, Urbana, Champaign-Urbana, IL 61801
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Holiday Inn Express Hotel & Suites Urbana-Champaign (U of I Area)
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Holiday Inn Express Hotel & Suites Urbana-Champaign (U of I Area)
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60 Reviews from our TripAdvisor Community

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    23
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Holiday Inn Express Hotel & Suites Urbana-Champaign (U of I Area)
See the most recent reviews
East TN
Level Contributor
138 reviews
102 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
2 of 5 stars Reviewed August 2, 2014

A stop on the interstate. Did my "room inspection" which included a look at the HVAC filters. Think respiratory issues. The filters had not been changed for weeks or months. I hate to breathe the same air as the previous customers! The front desk gave me clean filters, however, I wonder if all the rooms were like mine? Management should... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Urbana-Champaign (U of I Area), responded to this review

Dear alvis-f, Thank you for taking the time to review your recent stay with us. I appreciate your feedback as this gives us the avenue to improve on our guest satisfaction. I apologize for the areas that we may have fallen short particularly with the cleanliness of the HVAC filters and housekeeping service received. Your feedback is important as this... More 

Iowa City, Iowa
Level Contributor
292 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 131 helpful votes
5 of 5 stars Reviewed May 26, 2014

The next morning, the housekeeper said there were only three room empty and lots of kids the night before. The empty rooms must have been on either side of our room and across the hall because we heard NOTHING during the night. Our king suite was on the top floor and on the back side of the hotel and it... More 

Was this review helpful? Yes
Kayla W, General Manager at Holiday Inn Express Hotel & Suites Urbana-Champaign (U of I Area), responded to this review

Bountiful-IA, I'm delighted to hear you enjoyed your stay at our property. I will be sure to share your kind words with all off the staff. We look forward to you visting us again soon! Sincerely, Kayla Wieman More 

Chicago, Illinois
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed May 24, 2014

We were down for graduation and the staff could not have been more friendly and helpful. We had a couple of issues with our reservations that handled to our complete satisfaction. The rooms were clean and well maintained. The bathroom has plenty of counter space. They gave us a couple of blankets to take to the outdoor graduation. Don't expect... More 

Was this review helpful? Yes
Kayla W, General Manager at Holiday Inn Express Hotel & Suites Urbana-Champaign (U of I Area), responded to this review

Dear H S, Thank you for your kind words regarding your recent stay at the Holiday Inn Express, Urbana IL. I will be sure to share your comments with the staff. Although, your last child graduated we hope you will stay with us again when visiting the Champaign-Urbana area. Sincerely, Kayla Wireman More 

Toronto, Canada
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed April 8, 2014

I am travelling a lot in the world and I am a Gold member in Priority Club. I got bad experience in this hotel. The room maintenace is not good, low pressure of water, high concetration of chlorine in jaquzee, poor breakfast, good internet connection, there is no shower in the pool and fitness rooms, no ptilet paper in the... More 

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Urbana-Champaign (U of I Area), responded to this review

Dear ALECHKO_1963, Thank you for taking the time to review our property. I’m very disappointed to hear about your experience on your recent stay. We have sent you a private message addressing your concerns. I trust we can regain your confidence in our products and services. Sincerely, Dhan M Case Manager IHGCare More 

Waterford, Michigan, United States
Level Contributor
154 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
5 of 5 stars Reviewed November 6, 2013

Very nice and clean property. The free internet was very strong and very stable. The staff was very friendly and the hotel was clean and modern looking when you first walked in as were the rooms. The free breakfast was nice as usual. There was a full Holiday Inn across the parking lot with a full bar etc. When you... More 

Was this review helpful? Yes
Kayla W, Manager at Holiday Inn Express Hotel & Suites Urbana-Champaign (U of I Area), responded to this review

Dear Louis320, Thank you for your comments regarding your recent experience at our property. I am glad that you found your guestroom clean and enjoyed the friendly service. I appreciate your positive comments and am delighted to share them with our staff. . We strive to exceed every guest's expectations and I am pleased that you had an enjoyable time... More 

East Lansing, MI
Level Contributor
84 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 stars Reviewed November 4, 2013 via mobile

Easy on and off location off I-74 and close to University of Illinois campus. Hot breakfast included. Room felt a little dated, but it was clean and had all the usual amenities, including pool and hot tub. There are several other options at this interchange, but this property will serve you well.

Was this review helpful? Yes
Kayla W, Manager at Holiday Inn Express Hotel & Suites Urbana-Champaign (U of I Area), responded to this review

Dear WordlyWoman, Thank you for your comments about your recent experience at our property. I'm delighted to hear that you had a enjoyable stay. We are always looking for ways to enhance our guest experience and will address the comment of our rooms being dated. We hope to see you again on your next trip to Urbana! Kayla W. Assistant... More 

dallas
Level Contributor
23 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed October 31, 2013

I went back for U of I homecoming, I was there 2 nights. Room was clean, bed was decent, had wifi, free breakfast, plenty of parking. Not too far from campus. So I would recommend for anyone going to C-U for a day or two.

Was this review helpful? Yes
Kayla W, Manager at Holiday Inn Express Hotel & Suites Urbana-Champaign (U of I Area), responded to this review

Dear sraney63, Thank you for your feedback and taking the time to write about your experience. We are delighted you were able to enjoy your time with us during the U of I Homecoming weekend. We constantly working to enhance each guest's experience and exceed every guest's expectations. We look forward to you visiting us again at the Holiday Inn... More 

Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed October 26, 2013

Check in was great, took elevator to 3rd floor and when the door opened trash on the floor. Turn left down the hall another piece of trash in the hall. Entered my room, 3 minutes after the maid enters the room. 8:00pm I went downstairs to get bottled water, trash in the hall was still there. Surely the maid that... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Urbana-Champaign (U of I Area), responded to this review

Dear 13rick, Thank you for taking the time to provide feedback on your stay. It is unfortunate the cleanliness of the accommodations prevented you from fully enjoying your time at the hotel. We take all of the reviews we received very seriously. We have shared your comments with the staff and we’re confident the necessary adjustments will be made, in... More 

Fort Wayne, Indiana, United States
Level Contributor
28 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed October 19, 2013

The is a very nice facility with well sized rooms and a wonderful and helpful staff. The facility is very clean and has ample parking with easy access to the hotel. The room has ample electrical outlets and a great work space for the business traveler. The refridgerator is one of the larger micro fridge versions with a freezer and... More 

Was this review helpful? Yes
Kayla W, Manager at Holiday Inn Express Hotel & Suites Urbana-Champaign (U of I Area), responded to this review

Dear Dennis, Thank you for sharing your experience with travelers! Your kind comments are sincerely appreciated! I will be sure to share your comments with all of the staff. We are all so glad you enjoyed your stay! We look forward to serving you on furture visits to our area. Kayla W. AGM More 

Heart In Texas But Body In Central Wisconsin
Level Contributor
75 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
3 of 5 stars Reviewed August 17, 2013

After riding 600 miles we were looking for a place to rest our weary bodies. Upon check in we discovered there was no discounts here for veterans on certain days. The reception did help in calling over to the Holiday Inn across the lot which was surprisingly cheaper. Did not appear to be to cheery of a place to stay.... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Urbana-Champaign (U of I Area), responded to this review

Dear Tim K, Thank you so much for your candid review of our hotel. I am sorry we were not able to exceed or at least be at par with your expectation. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided... More 

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