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Holiday Inn Express Troy

2020 Formosa Drive, Troy, IL 62294
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1 room 1 adult
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Holiday Inn Express Troy
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66 Reviews from our TripAdvisor Community

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Level Contributor
30 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed November 23, 2015 via mobile

Stayed here 11/22/15 and thought I was going to be in a Holiday Inn Express. They answered the phone Holiday Inn express. Well I drove by 3 times trying to locate the hotel. Turns out it is a Best Western, Troy Hotel, Holiday Inn express all in one. The hotel is run down and out dated. Locks broken off the... More 

Helpful?
Thank James H
Lakeville, Indiana
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed November 3, 2015

I reserved the Holiday Inn and when I got there, it was the Troy Hotel ( a former Holiday Inn). I called the agency who booked this and they actually laughed at me and said I'd made a mistake and not reserved the Holiday Inn. I've gone back into where I reserved it and this hotel is listed as the... More 

Helpful?
1 Thank aalsguyse

Travelers are raving about these Troy hotels

Springfield, Tennessee
1 review
5 of 5 stars Reviewed October 8, 2015

Stayed about a week ago. Rooms are standard but the room was clean and the bedding excellent. The staff was very kind and professional. We left a pair of glasses in the room and called and the manager shipped them out the next day and we had them in two days. We'll be back and here's where we'll stay.

Helpful?
Thank Ricky S
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed September 28, 2015 via mobile

Room was clean and very accommodating. Beds were nice and the AC was cold! We had a problem with the water not being very hot and told manager who said they were going to report because of other complaints. Staff was super friendly and helpful when needing assistance with anything. Breakfast was hot and plentiful. Holiday Inn Express is my... More 

Helpful?
Thank Lynn E
Nowata
Level Contributor
25 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed July 7, 2015

We had stayed at this hotel a couple of years ago and said we wouldn't go back. But, had a family event there in Troy again so gave it one more try. Well we WON'T be back again. The air conditioning system was so bad and filled with mold/moisture that my husband and I both left there sick. Getting into... More 

Helpful?
Thank Mary B
IHGCare, Guest Relations Manager at Holiday Inn Express Troy, responded to this review

Dear Mary B, Thank you for writing a review on our hotel. Our goal is deliver exceptional service and comfortable accommodations. However, we sincerely apologize that your stay was negatively due to inconvenience caused by the air conditioning system and your dining experience. It is certainly not our intent to inconvenience our valued customers, but to instead provide good value,... More 

Ledyard, Connecticut
Level Contributor
18 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed June 26, 2015

Holiday Inn Exp. are all alike, sort of...this appeared slightly "cheaper" than others, but better by far (was told itwas recently updated, although exterior and halls were obviously older.. front desk clerk great and accomodating. Room was same as others, vast and appointed. Pros: clerk, quiet room, and better breakfast than most. Too bad-- was told that Best Western would... More 

Helpful?
Thank Robert B
Madison, Indiana
Level Contributor
154 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
2 of 5 stars Reviewed June 9, 2015 via mobile

I am in the area a lot for business but all hotels were booked except this one for some car show. There are a few restaurants within walking distance. The hotel has below average decor for most HIE. There was stuff left in the room fridge from the previous guest (makes a thoroughly cleaning questionable). The suite room is not... More 

Helpful?
Thank Jeep1977
IHGCare, Guest Relations Manager at Holiday Inn Express Troy, responded to this review

Dear Jeep1977, Thank you very much for your recent stay with us. We are sincerely sorry for the inconvenience you experienced over the room's cleanliness. Please be assured that this matter will be looked into. We greatly appreciate your feedback as this gives us the avenue to improve on our guest satisfaction. We hope to have the honor of serving... More 

Tuscola, IL
Level Contributor
31 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed April 21, 2015 via mobile

My sister and I stayed here because it was very close to my nephew's apartment. The staff was SO great!! Reggie was friendly and the Monday morning breakfast woman was super helpful and kind. She had shut down, but still offered to get us something. Beds were comfortable and shower was decent. Quiet. Great location off interstate. Overall, we were... More 

Helpful?
Thank SHillard
1 review
2 of 5 stars Reviewed April 2, 2015

Just checked in to this place and pretty dissapointated. Hate to have to clean my own room but that's what I did. Tons of hair in the shower and on the bed. Stains on the curtains lampshade and bed spread. Sticky stuff of the table. Doesn't seem like a 120 a night hotel.Thought about staying at the super 8 next... More 

Helpful?
Thank Arnold333
IHGCare, Guest Relations Manager at Holiday Inn Express Troy, responded to this review

Dear Arnold333, Thank you very much for taking the time to share your feedback. We always strive to provide great service and comfortable accommodations to all of our guests, however, it seems that we were not able to execute an exemplary hotel stay experience due to the condition of the room type received. Please accept our sincerest apologies for the... More 

Missouri
Level Contributor
48 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed March 11, 2015

I stay in Holiday Inn Express hotels all around the midwest and thought this would be a good place to stay. The hotel could use some deep cleaning and updating of furniture and carpet but when I stay on an upper floor of a hotel and water backs up in the tub while taking a shower and bathroom sink there... More 

Helpful?
Thank B L
IHGCare, Guest Relations Manager at Holiday Inn Express Troy, responded to this review

Dear B L, Thank you for your feedback. We take all feedback from our guests seriously. It helps us gauge what we are doing right and what we need to improve on. We are sorry for the problems you experienced in the room you received and for any inconvenience this may have caused you. Rest assured your input will be... More 

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