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Hilton Garden Inn Chicago/Tinley Park

Certificate of Excellence
3.0 of 5
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18335 Lagrange Rd, Tinley Park, IL 60487
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1 room 1 guest
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Hilton Garden Inn Chicago\/Tinley Park
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295 Reviews from our TripAdvisor Community

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Traveler rating
    134
    105
    33
    19
    4
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99
58
14
100
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
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Racine, United States
2 of 5 stars Reviewed 3 days ago NEW

Overbooked parties. Loud and wild. Fire alarm was triggered and staff refused to take responsibility. Our bathroom was dirty and the TV didn't work. For $250.00 approximately per night I feel as if we were ripped off. Everything was over priced from the room, the "store" and the breakfast. I wouldn't recommend this hotel to anyone.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
PGlomb, General Manager at Hilton Garden Inn Chicago/Tinley Park, responded to this review

To reiterate our previous correspondence, we are very sorry your experience did not offer you the quality of service you deserve. We strive to give exceptional service every day, for every guest; I sincerely apologize for falling short during your stay. At Hilton Garden Inn, we promise to do whatever it takes to ensure you are satisfied. The fire alarm... More 

Henderson, Kentucky
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

This hotel is nicely situated at the intersection of I-80 and LaGrange Road. For those with business in Chicago's southwest suburbs, it is a great location and hotel. The staff is friendly and responsive. The rooms are fine, with some undergoing an update. A nice lobby area features comfortable seating for private conversations. Cooked to order breakfast and dinner is... More 

Was this review helpful? Yes
PGlomb, General Manager at Hilton Garden Inn Chicago/Tinley Park, responded to this review

Thank you for taking the time to review our hotel. We appreciate your feedback, which is evaluated by our management team to address the needs and experiences of our guests. Thank you for the kind review of our property. Your words go farther than you know to help motivate our team. You are always welcome at the Hilton Garden Inn... More 

Lady Lake
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Room was average. Bathroom was outdated. Very disappointed for the price we paid. The staff WAS great, lobby was clean, location was good. We had a few choices in the area & decided on this hotel because of the Hilton name.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
PGlomb, General Manager at Hilton Garden Inn Chicago/Tinley Park, responded to this review

Thank you for your recent stay with us and taking the time to review our hotel. We always appreciate it when our guests let us know how we did and what we can improve on. I am happy to announce that we will be updating our guest bathrooms. The upcoming year will bring some changes that I'm sure you will... More 

Mokena, IL, United States
1 review
4 of 5 stars Reviewed 1 week ago

Many rooms including two suites were utilized by partiers.Bar and restaurant had very good service and food especially at breakfast and a great value at $10.95 and all you can eat. Service staff was very attentive without being overlyzealous or too obvious trying to please.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
PGlomb, General Manager at Hilton Garden Inn Chicago/Tinley Park, responded to this review

Thank you for taking the time to review our hotel. We appreciate your feedback, which is evaluated by our management team to address the needs and experiences of our guests. Thank you for the kind review of our property. Your words go farther than you know to help motivate our team. You are always welcome at the Hilton Garden Inn... More 

Bethlehem, PA
Level Contributor
27 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Recently completed a two-night business trip at this hotel. This appears to be one of the older Hilton Garden Inn, and by that I mean the building seemed to have some age, though management has done a nice job of maintaining and updating it. The lobby is well appointed and check-in was fast, efficient and friendly. I had two-room suite... More 

Was this review helpful? Yes
PGlomb, General Manager at Hilton Garden Inn Chicago/Tinley Park, responded to this review

Thank you for taking the time to submit a review of our property. Your response is reviewed by our management team to evaluate the needs and experiences of our guests. I am delighted that you enjoyed your stay and to have earned such a kind review from you. You are always welcome at the Hilton Garden Inn Tinley Park, and... More 

Level Contributor
20 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Great hotel with clean, spacious rooms. The young lady (desk staff ) was very nice & helpful. The hotel restaurant is very nice, with a great breakfast & friendly service. Location is right on I-80, so it's very convenient. Definitely recommend!!

Was this review helpful? Yes
PGlomb, General Manager at Hilton Garden Inn Chicago/Tinley Park, responded to this review

Thank you for taking the time to submit a review of our property. Your response is reviewed by our management team to evaluate the needs and experiences of our guests. I am delighted that you enjoyed your stay and to have earned such a kind review from you. You are always welcome at the Hilton Garden Inn Tinley Park, and... More 

Collinsville, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

We arrived before the 3:00 check-in time. We were only going to request a storage space for our luggage but the staff informed us there was a room available. We were weary from our long journey and greatly appreciated the room. The room was clean, quiet and comfortable and it had a refrigerator, something you don't see much anymore. Also... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
PGlomb, General Manager at Hilton Garden Inn Chicago/Tinley Park, responded to this review

Thank you for your recent stay with us and taking the time to review our hotel. We always appreciate it when our guests let us know how we did and what we can improve on. I am glad to see that your time with us was enjoyable. The entire staff takes great pride in trying to make our guests feel... More 

Pennsylvania
Level Contributor
51 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I planned a business trip for three people and three rooms, two nights for two and one night for one person. Check in was not fast at all due to the people ahead of me who had no less than 15 minutes worth of questions, needed directions and restaurant recommendations and shared all of the reasons of why, when and... More 

Was this review helpful? Yes
PGlomb, General Manager at Hilton Garden Inn Chicago/Tinley Park, responded to this review

Thank you for taking the time to review our hotel. We appreciate your feedback, which is reviewed by our management team to better address the needs and experiences of our guests. We are always looking for ways to improve by using our guest suggestions and comments. We appreciate the nice review but are there any specifics you wouldn't mind sharing... More 

Worth, Illinois
1 review
5 of 5 stars Reviewed 3 weeks ago

My wife and I blocked out several rooms and the shuttle through Angie (director of sales) for our wedding. I am writing this review on behalf of myself, my wife and all of my friends and family who stayed the night. We were extremely amazed when we walked through the front doors, the hotel had a elegant and refreshing look,... More 

Was this review helpful? Yes
PGlomb, General Manager at Hilton Garden Inn Chicago/Tinley Park, responded to this review

Thank you for your recent stay with us and taking the time to review our property. We always appreciate it when our guests let us know how we did and what we can improve on. I am glad to see that your time with us was enjoyable. The entire staff takes great pride in trying to make our guests feel... More 

Hendersonville, Tennessee
2 reviews
5 of 5 stars Reviewed 3 weeks ago

I spend, on average, 100 nights per year in a hotel and whenever possible I choose to stay At a Hilton property. Hampton Inns are consistent and Doubletrees are usually is a nicer part of any city where I travel. This hotel was a lucky find in that it fit within my company's budget parameters and was located near the... More 

Was this review helpful? Yes
PGlomb, General Manager at Hilton Garden Inn Chicago/Tinley Park, responded to this review

Thank you for your recent stay with us and taking the time to review our hotel. We always appreciate it when our guests let us know how we did and what we can improve on. I am glad to see that your time with us was enjoyable. The entire staff takes great pride in trying to make our guests feel... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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