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Holiday Inn Express Sycamore

Certificate of Excellence
2.5 of 5
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1935 Dekalb Ave, Sycamore, IL 60178
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Holiday Inn Express Sycamore
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Ranked #2 of 5 Hotels in Sycamore
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 5 days ago
Fields J Cary, North Carolina, United States
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50 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Cary, North Carolina, United States
Top Contributor
68 reviews 68 reviews
25 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Had a chance to visit my Graduate school alma mater - Northern Illinois University. It was great to be back at NIU 4/30 w/ President Baker, Provost Freeman, Dean Schoenbachler, Professor Carrell & Vazquez - stayed at the Holiday Inn Express - great location and close to several great places to eat. Full breakfast and very friendly staff

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Wisconsin Rapids, Wisconsin, United States
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago

The pool was freezing. It was 74 degrees and should be at 84. The staff was aware but, did not tell us upon check in. We were in town to visit family and swim and visit by pool. The part needed was scheduled to arrive the day we checked out. Otherwise the staff behind front desk were very nice and... More 

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SycamoreManager, General Manager at Holiday Inn Express Sycamore, responded to this review

We apologize we did not notify you at check in as we had just found out the day you checked in. We were working on it and hoping to have it resolved quickly. This was an unforeseen problem and we hope the gift certificate and room upgrade that we gave you helped. We do our best to correct problems and... More 

Chicago
Senior Contributor
35 reviews 35 reviews
31 hotel reviews
73 helpful votes 73 helpful votes
5 of 5 stars Reviewed March 23, 2015

I stayed one night at this hotel and found it comfortable and accommodating. Upon arrival, the room key did not work, so I returned to the front desk and they were very apologetic and offered a king suite instead. The room was spacious, clean and had a very comfortable bed. Staff were always friendly. Breakfast in the morning had a... More 

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SycamoreManager, General Manager at Holiday Inn Express Sycamore, responded to this review

We are glad you enjoyed your stay. We work hard to keep our guests happy so it is nice to hear we are successful. We are close enough to NIU but still located close to restaurants, shopping and other businesses. More 

Normal
Contributor
14 reviews 14 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed December 9, 2014

Stayed here while our 9 year old sons basketball team played at NIU. The king suite was accommodating with a king bed and a sleeper couch; however, we did get a rollaway so our 2 kids had their own bed. Rollaway was $10 extra. Clean room. Refrigerator and microwave. Hotel has a very small pool. Breakfast was decent but small... More 

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SycamoreManager, General Manager at Holiday Inn Express Sycamore, responded to this review

We appreciate your kind words. We do try to open the meeting room for overflow when possible to accomodate everyone for breakfast. We are always happy to welcome families, teams and children in general. The kids are our future guests so it is important that they to enjoy their stay. We hope you will continue to choose Holiday Inn Express... More 

Clinton, Iowa
Contributor
18 reviews 18 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed November 25, 2014

This review was rated so well only because of what this hotel has to offer. There was a heated pool and nice breakfast offered. It was close to everything. And for a family of 5 or 6, 3 REAL beds in one room is a real treat. With that said, the pool had algae starting along the water line and... More 

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SycamoreManager, General Manager at Holiday Inn Express Sycamore, responded to this review

Thank you for your feedback. We appreciate your honesty. I am glad you will try us again as this was not our best. My housekeeping staff typically does a great job of cleaning our rooms. I have spoken with housekeeping and we used your comments as a reminder that we need to be mindful of the details. Maintenance is working... More 

Contributor
15 reviews 15 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed November 4, 2014 via mobile

The company I was working for bought us rooms at this wonderful establishment. From the moment we walked in the door the workers were inviting and pleasant. The hotel is great along with their staff. Beds were like sleeping on feathers. Loved my stay can't wait to come back!

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SycamoreManager, General Manager at Holiday Inn Express Sycamore, responded to this review

Thank you for allowing us to serve you. We are happy that you enjoyed your stay and we were able to provide you with the service you expect from a Holiday Inn Express Hotel. We strive to be a Great Hotel that Guests Love. We hope we have the opportunity to serve you in the future until then safe travels. More 

Top Contributor
54 reviews 54 reviews
14 hotel reviews
46 helpful votes 46 helpful votes
2 of 5 stars Reviewed September 14, 2014

First of all, I want to say that most of my reviews are positive. But I feel it's unfair to only post the good ones. I put low on the value scale because it's not worth much if you can't get a decent night of sleep. Before we arrived I called the hotel to make sure we'd have two beds... More 

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SycamoreManager, General Manager at Holiday Inn Express Sycamore, responded to this review

We apologize that your experience was not up to your standards. The reservation booked through the third party was for a standard room with no guarantee of room or smoking preference. We try to honor all guest requests. The room you received was nonsmoking and an upgrade. We do consider this to be two beds as their is a king... More 

Orange Co. CA
Contributor
19 reviews 19 reviews
12 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed July 28, 2014

The hotel had just about everything I needed. There is plenty of free parking, easy access to stairs (the elevator was HOT and slow), and a variety of dining options on the highway. Good size refrigerator so I could keep the basics on hand. WiFi was stable and free. Beds were comfortable, pillows are not down but a choice of... More 

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SycamoreManager, General Manager at Holiday Inn Express Sycamore, responded to this review

Thank you for your kind words. We are glad you enjoyed your stay. Your kind thoughts will help keep us motivated to continue to strive for excellence. We hope you will stay with us when ever you are in the Sycamore/DeKalb area. Happy travels! More 

Rock Spring, Georgia
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 20, 2014

Our reservation was made just hours before our arrival, the person that helped was so friendly. Our room was very clean and well maintained. We ate breakfast in the dinning room every morning we were there and honestly there was hardly anything more that you'd want in a breakfast. We left this Holiday Inn Express and moved about an hour... More 

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SycamoreManager, General Manager at Holiday Inn Express Sycamore, responded to this review

Thank you for staying with us at the Holiday Inn Express. We are glad you had the chance to enjoy our breakfast it really is a great way to start the morning. The Express brand is a great hotel when on family vacations since you save on breakfast and internet. More 

Gilmer, Texas
Senior Contributor
22 reviews 22 reviews
14 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed May 13, 2014

Couldn't ask for anything more. They upgraded me to a suite on both stays, which has a kitchen area (sink, cabinets, fridge). And they have the good coffee pots. I hate those little single serving things. Hate em!! Nights were quiet and the staff was great. Breakfast starts at 6 I think, but it was always out a little before... More 

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SycamoreManager, General Manager at Holiday Inn Express Sycamore, responded to this review

We are glad you chose the Holiday Inn Express for your lodging needs. We understand the importance of that first cup of morning coffee. Our breakfast is available from 6am to 9:30am daily. But we always have a few things started for the early risers. We are happy that you chose us to be your hotel while in the area.... More 

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