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Holiday Inn Express Hotel Shiloh /O'Fallon

2.5 of 5
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3396 Green Mount Crossing Dr, Shiloh, IL 62269
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Holiday Inn Express Hotel Shiloh /O'Fallon
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Ranked #1 of 1 Hotels in Shiloh
A recent review
4 of 5 stars reviewed 3 days ago
slkd Mitchell, South Dakota
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134 reviews from our community

Traveler rating
    65
    35
    16
    10
    8
See reviews for
44
23
10
41
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Mitchell, South Dakota
1 review
4 of 5 stars Reviewed 3 days ago NEW

Travelling from SD to GA, we wanted to go thru St. Louis late to avoid traffic. This was a great stop after a long day driving. The hotel was clean and the beds very comfortable. The breakfast buffet was well stocked and the attendants very friendly and accommodating. The only negative was that the hotel was a little hard to... More 

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Omaha, Nebraska
Top Contributor
65 reviews 65 reviews
18 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This hotel is near shopping and restaurants. The drive into St. Louis got us to your place in about 20 minutes without major traffic hassles. The breakfast staff was energetic. The front desk went out of her way to help us with an unexpected early check out and then helped us find another Holiday Inn for our trip home. The... More 

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Top Contributor
99 reviews 99 reviews
29 hotel reviews
34 helpful votes 34 helpful votes
2 of 5 stars Reviewed April 11, 2015

Upon arrival at check in we were greeted with the news that the rate we would charged was higher than quoted on the IHG corporate phone reservations line. The desk clerk started by shifting the responsibility to someone who was new at the location, then upon learning that the reservation was made on the corporate line simply indicated that they... More 

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Tara R, General Manager at Holiday Inn Express Hotel Shiloh /O'Fallon, responded to this review

Dear fc42, We would like to thank you for taking the time to write a review. We are sorry for any of the inconveniences of the pricing on the hotel room and the miscommunication from the staff. Rest assure we are working closely with the front desk staff to ensure the proper communication for the rates. We hope that you... More 

Collinsville, Illinois
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed March 26, 2015

I have stayed at this hotel several times and an update of rooms and policy is sorely needed. The location is near the highway and the front desk staff is friendly. The rooms are spacious but many items in the room are old and need a thorough cleaning or replaced. The mattress was too soft from overuse and creaky. The... More 

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Lenexa, Kansas
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed March 20, 2015

Beware - you will feel as though you are sleeping in the middle of the interstate! Beds are not comfortable, room is old and outdated. You can hear actual conversations people are having as they walk down the hallways. Several other better options in the area.

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Tara R, General Manager at Holiday Inn Express Hotel Shiloh /O'Fallon, responded to this review

Jenniferm001, We understand that your time is valuable and want to thank you in advance for taking the time to review our hotel. As a valued guest and as a hotel that continues to strive for 100% Guest Satisfaction we carefully review and take serious the feed back from all reviews. We appreciate you assisting us to making this hotel... More 

Reviewer
4 reviews 4 reviews
2 of 5 stars Reviewed February 6, 2015

Good location, easy on and off the freeway and friendly front desk personnel. The breakfast area looked great and possibly newly updated, however we did not use the area, left too early. The hallways and rooms are in need of updating. Perhaps it is a work in progress.

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IHGCare, Guest Relations Manager at Holiday Inn Express Hotel Shiloh /O'Fallon, responded to this review

Dear Julie D, Thank you for taking the time to write us a review regarding your recent stay. I am pleased you liked the location conveniently near the free way and found our staff friendly. We are truly touched and grateful for your very kind review. On the other hand, it is regrettable that our hallways and rooms was not... More 

Texas
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed January 2, 2015

We stayed over the Christmas Holiday. We had a pretty good stay. The rooms were clean, breakfast was decent and the workout room was nice (the pool was closed) but the best part of the stay was the staff. The receptionist/Asst. Manager (R) is a gem. She's kind and very helpful. The only housekeeper working Christmas Eve was very personable... More 

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Tara R, General Manager at Holiday Inn Express Hotel Shiloh /O'Fallon, responded to this review

137franc, As a valued guest and a hotel who continues to strive for 100% Guest Satisfaction we carefully review and very seriously all feedback. We want to thank you for taking the time to complete a review as we know your time is valuable. We are pleased to hear that you where satisfied with our staff and will make sure... More 

Charlotte, North Carolina
Senior Contributor
32 reviews 32 reviews
4 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed December 18, 2014

Was nothing to write home about. Nosey due to interstate which is expected from location. Parking lot had alot of dark spaces which worries me when traveling for safety. Room was incredibly warm. Pillows were way to soft to be supportive. Shower could use a good scrubbing and less powerful showerhead. Gym was pretty standard. Breakfast was standard of holiday... More 

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Tara R, General Manager at Holiday Inn Express Hotel Shiloh /O'Fallon, responded to this review

Crudd49, As a valued guest and a hotel that continues to strive for 100% Guest Satisfaction we carefully review and take very seriously all feedback. We understand that you time is valuable and want to "Thank you" for taking the time to let us know your thoughts on the hotel. Please accept our sincere apology on all the inconveniences that... More 

Contributor
13 reviews 13 reviews
11 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed December 9, 2014

We stopped here overnight on our way to Tennessee. The hotel was clean and quiet and we slept comfortably. It is very close to many restaurants and stores if you need to stop and eat dinner or grab breakfast before heading on the road again.

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Tara R, General Manager at Holiday Inn Express Hotel Shiloh /O'Fallon, responded to this review

Thank for taking the time to write a review on our hotel on your stop over to TN. We are happy to hear that you where able to relax before getting on the road to your final destination and we look forward to the next time you are on a stop over. More 

Texas
Senior Contributor
32 reviews 32 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed December 3, 2014

came into town or the Thanksgiving Holiday and stayed a week here. The entire staff, front desk, breakfast person and cleaning service were just AWESOME! The hotel was busy but quite. The pool area was great and my grandchild along with other children there had a great time. The rooms were very spacious and clean. There are several restaurants near... More 

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Tara R, General Manager at Holiday Inn Express Hotel Shiloh /O'Fallon, responded to this review

Thank you for your review, we are happy to hear that your entire family was able to stay and relax at our hotel during the Thanksgiving Holiday. We look forward to seeing you the next time you are in the area More 

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