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Holiday Inn Express Hotel Shiloh /O'Fallon

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3396 Green Mount Crossing Dr, Shiloh, IL 62269
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Holiday Inn Express Hotel Shiloh /O'Fallon
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137 Reviews from our TripAdvisor Community

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Traveler rating
    66
    35
    17
    10
    9
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
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    (137)
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    (35)
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Blair
Contributor
13 reviews 13 reviews
4 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

It was late when we arrived and were extremely tired. The front desk clerk (can not remember her name) was amazing. The phone was ringing off the hook and she actual took care of the person standing in front of her (me). When we were at a stopping point she excused herself and answered the phone. The room was clean... More 

Was this review helpful? Yes
1 review
3 of 5 stars Reviewed 2 weeks ago

The hotel was very average....doesn't look like a normal holidayinnexpress, more like a partially refurbished holiday inn. Jake the breakfast attendant was exceptional and outstanding!!! Very friendly, spoke to everyone, constantly on his toes doing an exceptional job! Give this man a raise!

Was this review helpful? Yes
Tara R, General Manager at Holiday Inn Express Hotel Shiloh /O'Fallon, responded to this review

Joe n, Thank you for taking the time to complete your review. We are glad to hear that Jake in the breakfast was there to take care of all your needs and we appreciate you letting us know how our employees are doing. We look forward to the next time you are in the area. Tara R More 

1 review
1 of 5 stars Reviewed 4 weeks ago

Went wrong from the get go. Wouldn't let my wife check in without a photo id from me. Room smelled like mildew. Upon further review, the wallpaper was coming off the wall in the bathroom and was covered with mold and mildew. Asked for another room and received it. The room was better but still smelled of mildew. Air conditioner... More 

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Tara R, Manager at Holiday Inn Express Hotel Shiloh /O'Fallon, responded to this review

Melissa H, Thank you for you most recent review of our hotel. As a valued guest and a hotel that continue to strive for 100% guest satisfaction we carefully review all reviews. We understand that you had some issues with the smell in our room, ac was not working properly and the channel guide for our breakfast area. We appreciate... More 

Mitchell, South Dakota
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed May 26, 2015

Travelling from SD to GA, we wanted to go thru St. Louis late to avoid traffic. This was a great stop after a long day driving. The hotel was clean and the beds very comfortable. The breakfast buffet was well stocked and the attendants very friendly and accommodating. The only negative was that the hotel was a little hard to... More 

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Omaha, Nebraska
Top Contributor
69 reviews 69 reviews
19 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed May 4, 2015

This hotel is near shopping and restaurants. The drive into St. Louis got us to your place in about 20 minutes without major traffic hassles. The breakfast staff was energetic. The front desk went out of her way to help us with an unexpected early check out and then helped us find another Holiday Inn for our trip home. The... More 

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Top Contributor
104 reviews 104 reviews
31 hotel reviews
38 helpful votes 38 helpful votes
2 of 5 stars Reviewed April 11, 2015

Upon arrival at check in we were greeted with the news that the rate we would charged was higher than quoted on the IHG corporate phone reservations line. The desk clerk started by shifting the responsibility to someone who was new at the location, then upon learning that the reservation was made on the corporate line simply indicated that they... More 

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Tara R, General Manager at Holiday Inn Express Hotel Shiloh /O'Fallon, responded to this review

Dear fc42, We would like to thank you for taking the time to write a review. We are sorry for any of the inconveniences of the pricing on the hotel room and the miscommunication from the staff. Rest assure we are working closely with the front desk staff to ensure the proper communication for the rates. We hope that you... More 

Collinsville, Illinois
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed March 26, 2015

I have stayed at this hotel several times and an update of rooms and policy is sorely needed. The location is near the highway and the front desk staff is friendly. The rooms are spacious but many items in the room are old and need a thorough cleaning or replaced. The mattress was too soft from overuse and creaky. The... More 

Was this review helpful? Yes 1
Lenexa, Kansas
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed March 20, 2015

Beware - you will feel as though you are sleeping in the middle of the interstate! Beds are not comfortable, room is old and outdated. You can hear actual conversations people are having as they walk down the hallways. Several other better options in the area.

Was this review helpful? Yes 1
Tara R, General Manager at Holiday Inn Express Hotel Shiloh /O'Fallon, responded to this review

Jenniferm001, We understand that your time is valuable and want to thank you in advance for taking the time to review our hotel. As a valued guest and as a hotel that continues to strive for 100% Guest Satisfaction we carefully review and take serious the feed back from all reviews. We appreciate you assisting us to making this hotel... More 

Reviewer
4 reviews 4 reviews
2 of 5 stars Reviewed February 6, 2015

Good location, easy on and off the freeway and friendly front desk personnel. The breakfast area looked great and possibly newly updated, however we did not use the area, left too early. The hallways and rooms are in need of updating. Perhaps it is a work in progress.

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IHGCare, Guest Relations Manager at Holiday Inn Express Hotel Shiloh /O'Fallon, responded to this review

Dear Julie D, Thank you for taking the time to write us a review regarding your recent stay. I am pleased you liked the location conveniently near the free way and found our staff friendly. We are truly touched and grateful for your very kind review. On the other hand, it is regrettable that our hallways and rooms was not... More 

Texas
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed January 2, 2015

We stayed over the Christmas Holiday. We had a pretty good stay. The rooms were clean, breakfast was decent and the workout room was nice (the pool was closed) but the best part of the stay was the staff. The receptionist/Asst. Manager (R) is a gem. She's kind and very helpful. The only housekeeper working Christmas Eve was very personable... More 

Was this review helpful? Yes
Tara R, General Manager at Holiday Inn Express Hotel Shiloh /O'Fallon, responded to this review

137franc, As a valued guest and a hotel who continues to strive for 100% Guest Satisfaction we carefully review and very seriously all feedback. We want to thank you for taking the time to complete a review as we know your time is valuable. We are pleased to hear that you where satisfied with our staff and will make sure... More 

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