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Candlewood Suites Chicago O'Hare

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4021 North Mannheim Road, Schiller Park, IL 60176
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Candlewood Suites Chicago O'Hare
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252 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (61)
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    (252)
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1 review
1 of 5 stars Reviewed 1 week ago via mobile

I made reservations over the phone and was given a confirmation number with the rate of $62. I work for the airlines so was given a crew rate. I didn't get an email confirmation. Show up to the hotel and was told they didn't have my rate available and the rate they could give me was $144. I've been working... More 

Was this review helpful? Yes
CHIMROpsMgr, Manager at Candlewood Suites Chicago O'Hare, responded to this review

Dear Jaxse, As the manager at Candlewood Suites O'Hare, I am terribly sorry for coming across as uninvolved during this event. It's not that we didn't trust your friend's booking, but we have a corporate policy in place and are unable to offer crew discounts when we are 95% occupied, as we have been for a month leading up to... More 

Gurnee, Illinois
1 review
1 of 5 stars Reviewed 2 weeks ago

Stayed here to get some sleep between flights. Checked in 12:45 A.M. and needed airport shuttle at 4:30. Could not pre-arrange hotel shuttle and was forced to arrive in lobby 45 minutes before I wanted to depart. Room did not have a functioning toilet so I repacked my suitcase and returned to lobby, expecting to be moved. Instead, I had... More 

Was this review helpful? Yes
CHIMROpsMgr, Sales Associate at Candlewood Suites Chicago O'Hare, responded to this review

Thanks so much for you recent stay with us, We are very sorry that your stay was less than satisfactory and will like to resolve all issues that were of your concern. I would like to ask that you would allow us to be of service again for your next visit to show you firsthand how important your feedback was... More 

Level Contributor
37 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 stars Reviewed 3 weeks ago

At check in, received a warm welcome from Rosetta and Diana. It felt so good, like going home to meet family. They welcomed us to the area. Gave us a run down on what is available Nearby. On day1, we wanted to know the best way to get downtown. Rosetta told us about the free hotel shuttle to the airport,... More 

Was this review helpful? Yes 1
CHIMROpsMgr, Sales Associate at Candlewood Suites Chicago O'Hare, responded to this review

Thanks for sharing your experience with the world and posting a 4-star review on TripAdvisor! Your review was very detailed and I couldn’t wait to share it with Rosetta and Deanna. We are very fortunate to work with such a dedicated team...We hope we get the opportunity to serve you again in the future. Take care and we wish you... More 

Bonaire
Level Contributor
55 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Make your choise for this place if you are going to stay for several nights. The room is superb, well equipped kitcken, dish washer, free laundry and good shuttle. Staff is nice and axtremely helpfull. To go downtown we used the hotel shuttle to the airport and the train to Washigton station bringing you to the mddle of the loop.... More 

Was this review helpful? Yes
CHIMROpsMgr, Sales Associate at Candlewood Suites Chicago O'Hare, responded to this review

Thank you for taking the time to post such a great review on TripAdvisor. I am so delighted to know that you had a true Candlewood experience. Thank you for choosing to stay with us and we look forward to your next visit with us. Have a wonderful weekend! Best Regards, Sales Associate More 

Houston, Texas
Level Contributor
21 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 4 weeks ago

First, I'll say that for the price, I had a decent one night stay. It was very affordable for Chicago. However, after staying at other Candlewood Suites and IHG properties, I found this particular location to be "just ok". The front desk staff was nice enough, but they didn't have the same "thank you for being an IHG gold member"... More 

Was this review helpful? Yes
CHIMROpsMgr, Sales Associate at Candlewood Suites Chicago O'Hare, responded to this review

Thanks so much for your recent stay with us. First I would like to thank you for being a loyal guest to our IHG brand and also for being a Gold Elite member. We are so sorry that we fell below your expectations, Our goal is always to provide a 5 stars level of service and your feedback will help... More 

Keego Harbor, Michigan
1 review
5 of 5 stars Reviewed 4 weeks ago

Excellent Hotel nice clean modern suites. A very nice mini kitchen area with all dishes, pans, dishwasher. Very nice living room area adjoining kitchen area. The suite was beautiful and very clean. Well stocked pantry on the first floor with staples to fit all your cooking needs. The gym had nice variety of exercise equipment. I would highly recommend the... More 

Was this review helpful? Yes
CHIMROpsMgr, Sales Associate at Candlewood Suites Chicago O'Hare, responded to this review

Wow! We really appreciate you taking time to leave us such a wonderful review! I am pleased to know that you were able to take advantage of all our great amenities and it was a pleasure having you stay with us. Thanks Again, and we look forward to your return...Take care Best Regards, Sales Associate More 

Seattle, Washington
Level Contributor
144 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Just needed a hotel close to O'Hare for a one night layover and this fit the bill. Clean, shuttle from airport and close to airport. Though the area to and from was under a lot of road works this hotel was secure and clean. It even had a kitchenette if one was staying longer. Good Wi-Fi and secure building, nice... More 

Was this review helpful? Yes
CHIMROpsMgr, Sales Associate at Candlewood Suites Chicago O'Hare, responded to this review

Thank you for taking the time to write such a glowing review of our hotel! I have shared your wonderful comments with our staff, We appreciate your business and we hope to see you again in the future...Take care and We wish you the best! Best Regards Deanna Jones More 

Battle Creek, Michigan
Level Contributor
31 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed May 4, 2015

Normally a trip to Chicago is a nightmare trying to find quality, reasonably priced lodging. Thanks to a tip from our daughter, we found Candlewood Suites very conveniently located near O'Hare that met our expectations wonderfully. The room was immactulately clean, the bed was comfortable, the kitchenette was complete---full size fridge, stove, and (unbelievably) a dishwasher. Our room faced away... More 

Was this review helpful? Yes
CHIMROpsMgr, Sales Associate at Candlewood Suites Chicago O'Hare, responded to this review

Thank you for taking time to share your experience on TripAdvisor! We are happy to know that you enjoyed your stay and we appreciate the wonderful comments. We hope to host you again if you return to Chicago... We wish you all the best! Take care Best Regards, Deanna Jones More 

Beach Park, Illinois
1 review
1 of 5 stars Reviewed April 27, 2015

I am a general Manager at a hotel and when i travel i usually stay at my brand hotel. I am also a past employee to an IGH hotel I expected so much more from IGH hotels because i know the brand standards. When me and my fiance can to stay to be closer to the airport for a one... More 

Was this review helpful? Yes
Cwsuitesoharesales, Director of Sales at Candlewood Suites Chicago O'Hare, responded to this review

Dear Gmanager2015, I'm sorry to hear that our hotel fell short of your expectations with IHG. We take the quality of our product and service to heart to ensure that we live up to our guests expectations that is synonymous to the IHG brand. As a manager I'm sure you have personally experienced many unfortunate isolated events in your own... More 

Stevens Point, Wisconsin
Level Contributor
37 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
1 of 5 stars Reviewed April 19, 2015

I saw on their website you could park your car while you are on your trip and pick it up on the way back. so I booked a room through booking.com for $80 for 1 night before I flew out. When I arrived at the desk they said they were going to charge me $15 a day for parking. (10... More 

Was this review helpful? Yes 1
Cwsuitesoharesales, Director of Sales at Candlewood Suites Chicago O'Hare, responded to this review

Dear Toddxox, We're sorry to hear that we fell short of your expectations. Although we offer complimentary parking for our registered guests anyone looking to leave their car behind would have to book our Park and Fly package to be able to leave your car and utilize our complimentary 24 hour shuttle service to and from O'Hare Airport and up... More 

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