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Candlewood Suites Chicago O'Hare

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4021 North Mannheim Road, Schiller Park, IL 60176
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Candlewood Suites Chicago O'Hare
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Candlewood Suites Chicago O'Hare
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258 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Chardon, Ohio
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Stayed one night after arriving in the evening at Chicago O'Hare airport. About what one would expect a Candlewood to be: clean, no frills, reasonably priced. Staff was friendly. Only drawback was the surrounding neighborhood - not many options to dine (Subway was the only one within walking distance)

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Brooklyn, New York
Level Contributor
77 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 stars Reviewed 2 weeks ago

A hotel is first defined by its staff and Jill the General Manager and Jessica were top notch. All questions answered, no concern unaddressed and impeccable friendliness. The room was clean, the bed was comfortable and the on demand shuttle transportation was fantastic. I would certainly stay there again.

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CHIMROpsMgr, Sales Associate at Candlewood Suites Chicago O'Hare, responded to this review

Wow! Thanks so much for sharing your experience with the world on TripAdvisor! I would like to thank you for mentioning the people that make our hotel GREAT. We here at The Candlewood Suites go above and beyond and we are fortunate to have such a dedicated team. I have shared your wonderful comments with Jill and Jessica and let... More 

Level Contributor
17 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I booked a reservation at this hotel for 10 nights. The desk clerk was nice and the room was also very nice. The hotel and room were clean and offered all of the conveniences of home. The room was spacious. The biggest problem was the bed. The queen bed was hard and the pillows were inexpensive so it made sleeping... More 

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CHIMROpsMgr, Sales Associate at Candlewood Suites Chicago O'Hare, responded to this review

Thanks so much for your valuable feedback!. We value all feedback as it is an important tool to help us improve our hotel services. I understand that having a good night sleep is important and it sounds like we fell below your expectations, so I am very sorry for the inconvenience. I want to thank you for bringing your concerns... More 

Poughkeepsie, New York
Level Contributor
135 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We wanted to break up our flight to relatives in Michigan, since by making it a multi-city trip the airtrip was much cheaper. Since my wife hadn't been to the Art Institute museum in Chicago we decided to spend two nights near O'Hare airport. Candlewood Suites fit the bill. However currently some items need to be considered: since the airport... More 

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CHIMROpsMgr, Sales Associate at Candlewood Suites Chicago O'Hare, responded to this review

Thank you for taking the time to express your thoughts. I am pleased to hear that you and your wife enjoyed your stay with us. We appreciate your insight regarding our shuttle services. Please know that your feedback is important to us as we work to improve services offered to our guests. We thank you for giving us the opportunity... More 

1 review
1 of 5 stars Reviewed June 17, 2015 via mobile

I made reservations over the phone and was given a confirmation number with the rate of $62. I work for the airlines so was given a crew rate. I didn't get an email confirmation. Show up to the hotel and was told they didn't have my rate available and the rate they could give me was $144. I've been working... More 

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CHIMROpsMgr, Manager at Candlewood Suites Chicago O'Hare, responded to this review

Dear Jaxse, As the manager at Candlewood Suites O'Hare, I am terribly sorry for coming across as uninvolved during this event. It's not that we didn't trust your friend's booking, but we have a corporate policy in place and are unable to offer crew discounts when we are 95% occupied, as we have been for a month leading up to... More 

Gurnee, Illinois
1 review
1 of 5 stars Reviewed June 11, 2015

Stayed here to get some sleep between flights. Checked in 12:45 A.M. and needed airport shuttle at 4:30. Could not pre-arrange hotel shuttle and was forced to arrive in lobby 45 minutes before I wanted to depart. Room did not have a functioning toilet so I repacked my suitcase and returned to lobby, expecting to be moved. Instead, I had... More 

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CHIMROpsMgr, Sales Associate at Candlewood Suites Chicago O'Hare, responded to this review

Thanks so much for you recent stay with us, We are very sorry that your stay was less than satisfactory and will like to resolve all issues that were of your concern. I would like to ask that you would allow us to be of service again for your next visit to show you firsthand how important your feedback was... More 

Level Contributor
36 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 stars Reviewed June 7, 2015

At check in, received a warm welcome from Rosetta and Diana. It felt so good, like going home to meet family. They welcomed us to the area. Gave us a run down on what is available Nearby. On day1, we wanted to know the best way to get downtown. Rosetta told us about the free hotel shuttle to the airport,... More 

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CHIMROpsMgr, Sales Associate at Candlewood Suites Chicago O'Hare, responded to this review

Thanks for sharing your experience with the world and posting a 4-star review on TripAdvisor! Your review was very detailed and I couldn’t wait to share it with Rosetta and Deanna. We are very fortunate to work with such a dedicated team...We hope we get the opportunity to serve you again in the future. Take care and we wish you... More 

Bonaire
Level Contributor
56 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed June 7, 2015

Make your choise for this place if you are going to stay for several nights. The room is superb, well equipped kitcken, dish washer, free laundry and good shuttle. Staff is nice and axtremely helpfull. To go downtown we used the hotel shuttle to the airport and the train to Washigton station bringing you to the mddle of the loop.... More 

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CHIMROpsMgr, Sales Associate at Candlewood Suites Chicago O'Hare, responded to this review

Thank you for taking the time to post such a great review on TripAdvisor. I am so delighted to know that you had a true Candlewood experience. Thank you for choosing to stay with us and we look forward to your next visit with us. Have a wonderful weekend! Best Regards, Sales Associate More 

Houston, Texas
Level Contributor
21 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed June 1, 2015

First, I'll say that for the price, I had a decent one night stay. It was very affordable for Chicago. However, after staying at other Candlewood Suites and IHG properties, I found this particular location to be "just ok". The front desk staff was nice enough, but they didn't have the same "thank you for being an IHG gold member"... More 

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CHIMROpsMgr, Sales Associate at Candlewood Suites Chicago O'Hare, responded to this review

Thanks so much for your recent stay with us. First I would like to thank you for being a loyal guest to our IHG brand and also for being a Gold Elite member. We are so sorry that we fell below your expectations, Our goal is always to provide a 5 stars level of service and your feedback will help... More 

Keego Harbor, Michigan
1 review
5 of 5 stars Reviewed May 26, 2015

Excellent Hotel nice clean modern suites. A very nice mini kitchen area with all dishes, pans, dishwasher. Very nice living room area adjoining kitchen area. The suite was beautiful and very clean. Well stocked pantry on the first floor with staples to fit all your cooking needs. The gym had nice variety of exercise equipment. I would highly recommend the... More 

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CHIMROpsMgr, Sales Associate at Candlewood Suites Chicago O'Hare, responded to this review

Wow! We really appreciate you taking time to leave us such a wonderful review! I am pleased to know that you were able to take advantage of all our great amenities and it was a pleasure having you stay with us. Thanks Again, and we look forward to your return...Take care Best Regards, Sales Associate More 

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