We stayed here one June night before an early flight from O’Hare. First, the positives. The staff members we encountered were cordial, check-in was quick, and the lobby and other common areas have some great, historic photos of Chicago from the late 19th and early 20th centuries. The guest rooms seem to have been recently renovated; the furnishings are new... more

This hotel is way over priced. The rooms are nothing fancy. The bathroom is cramped, but the bathtub had lots of leg room but is a shallow tub. The bathroom is not split, sink, toilet and tub all together. The hallways were hot w/a funky smell and the ice machine on the 5th floor didn't work so had to go... more

We needed a hotel that was clean, safe and convenient for our 3 night stay to attend a family reunion in nearby Elmhurst on two of the days. Had two rooms. One for my wife and I using Starwood points and another for cash for mid 20’s daughter and her friend. Believe me my ladies are very spoiled and picky... more

Booked an award stay at this property for a late arrival. Hotel has free shuttle to the OHare Int'l Airport which is a nice touch. Checkin was efficient with a small lobby. The hotel had several wedding parties at the time so the hotel pool (indoor) and the jacuzzi, fitness center were closed during my time of stay but it... more

I was a little leary about staying here after reading some of the reviews, howeverwe had a very nice stay. We arrived at the hotel at approximately 9:30 pm. They did allow us a late check out at 2:30 pm as our international flight did not depart until 6 pm. The hotel has a gated parking lot that requires a... more

We stayed in a redone room and it was fine. The room was clean and nicely decorated. I will agree that the halls needed vacuuming but all in all it was fine. The secure parking and shuttle service were great. We did not use the resturant. more

Just returned from a business trip to Chicago with co-workers. We stayed at the four points o'hare and were dissapointed with the overall experience. Besides the hotel being dated, the guestroom was very small, the bathroom shower head very low (only 5ft 6inches high), the balcony absolutely tiny, the highway less than 100 yards from the room, and the wake-up... more

It's a little bit of a dumpy place--pretty clean, but not well maintained in terms of paint on doors etc. The halls also smell musty and old. I was pleasantly surprised that the restaurant was reasonably priced, quite tasty and even had a number of vegetarian options. My biggest complaint was that it claims to be a completely nonsmoking hotel,... more

We took advantage of the Park and Fly package, on our way to the Bahamas. We are regular Sheraton customers, so thought it would be perfect. This was the worst Sheraton we've stayed in. Starting with the freezing cold lobby, dark atmosphere, bad layout, etc. The enclosed parking area's gate was wide open, which wasn't a good sign for a... more