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Four Points by Sheraton Chicago O'Hare Airport

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10249 West Irving Park Road, Schiller Park, IL 60176
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Four Points by Sheraton Chicago O'Hare Airport
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Four Points by Sheraton Chicago O'Hare Airport
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488 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Tampa, Florida
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Hotel was good, staff were friendly. It is near airport. good parking area and access to the rooms. Hotel does have room service and also indoor restaurant. near High way. Hotel was good, staff were friendly. It is near airport. good parking area and access to the rooms. Hotel does have room service and also indoor restaurant. near High way.

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West Michigan
Top Contributor
55 reviews 55 reviews
14 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We have stayed here at least 5 times and used the Park & Fly package. This past trip showed that the hotel was under some renovations but it didn't interfere with the room we were in or the shuttle service. The shuttle operates every 20 minutes as promised and the return pick up has always been punctual as well. We... More 

Was this review helpful? Yes 1
1 review
2 of 5 stars Reviewed 6 days ago NEW via mobile

Eh....why was a bed made like this? What cleaning person thought someone would sleep on this? They came and changed it but now I have the heebiegebiees. Thanks Four Points not like youe I didn't already have a bad day with missing my flight and having to spend extra money to stay here.

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1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

Stacy behind the customer service counter has no business being in customer service. Instead of actually working with you or explaining what happened, she'd rather just tell you you're wrong. I've never heard of a hotel that will give you a pre-paid rate, but then not charge you and still give you the option to cancel your reservation. Apparently this... More 

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North Liberty, Iowa
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

Hotel shuttle driver lost over 7 thousand dollars in belongings on the way to the airport, including park tickets and camera! Hotel initially claimed full responsibility, and that they'd make the situation right, but, once we were out of their lobby, cooperation ceased. Not only are the drivers negligent, but hotel management won't stand by their promises to make things... More 

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Fairfax, VA
Top Contributor
117 reviews 117 reviews
43 hotel reviews
47 helpful votes 47 helpful votes
3 of 5 stars Reviewed 1 week ago

I was at this hotel a few weeks ago for a business trip. Parts of the hotel are being renovated, while other parts need work. My room was comfortable, but the furnishings were dark, and the lighting was not that good. It was clean, and the shower water pressure and temperature were excellent. The toilet seat seemed very low. The... More 

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Madison, Wisconsin
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

We did the sleep and fly with this hotel. The hotel was fine for what we needed it for. The shuttle to and from the airport worked great, we didn't have an issue with finding a place to park our vehicle, the staff were friendly, and we used the pool which was a typical hotel pool. The room seemed clean... More 

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San Jose, California
Senior Contributor
39 reviews 39 reviews
33 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I have stayed at this hotel several times as part of a periodic conference. It is an OK hotel, but definitely not one of my favorites, however the room rates negotiated for our group is very good. During my latest stay I see they are renovating the lobby, this is long overdue. My take on the hotel: Pluses: Airport shuttle... More 

Was this review helpful? Yes 1
Senior Contributor
40 reviews 40 reviews
11 hotel reviews
21 helpful votes 21 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Stayed one night when transiting. Big mistake. Never again! Dirty room, un-ironed (probably not changed) bed sheets, greasy sticky in room menu, hair in the bathroom, old and tired looking room, unhappy staff. Do I need to say more?!?! I have stayed in many Sheraton Hotels. Never seen this bad.

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Harrisburg, Pennsylvania
Senior Contributor
27 reviews 27 reviews
13 hotel reviews
46 helpful votes 46 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Good shuttle from ORD. Pleasant check- in. Room was very good. There is some remodeling going on in the lobby which for now gives it that construction appearance. Attached restaurant was good. Has a pool and fitness room but didn't use it. Meeting rooms were very nice. Overall a decent place but it is showing some signs of wear and... More 

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