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Homewood Suites by Hilton Chicago Schaumburg

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815 East American Lane, Schaumburg, IL 60173
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Homewood Suites by Hilton Chicago Schaumburg
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Homewood Suites by Hilton Chicago Schaumburg
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338 reviews from our community

Traveler rating
    206
    84
    27
    12
    9
See reviews for
115
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98
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
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Milwaukee, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

the trip was warm and welcome. We always stay at this hotel because of the experience, warmth and friendliness of the staff. WE have been staying at this hotel for various occasions for the last 23 years.

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
chism815, General Manager at Homewood Suites by Hilton Chicago Schaumburg, responded to this review

Hello Regina, Thank you so much for the great review and thank you for being a loyal guest. I'm so glad you had a great anniversary and chose to spend it with us. We look forward to hosting you again. Take care! More 

Louisville, KY, United States
1 review
5 of 5 stars Reviewed 4 days ago NEW

We Were in Chicago for our twin boys 7on7 football tournament. after living here for a few years I really was familiar with the area so we decided to stay near the teams hotel in Arlington, IL., but closer to Woodfield Mall and all the restuarants. This hotel was a great somewhat secluded spot just outside the busy and crowded... More 

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
chism815, General Manager at Homewood Suites by Hilton Chicago Schaumburg, responded to this review

Hi John!!! Thank you so much for the Awesome Review!! I'm so glad you had a good stay with us. I hope you will stay with us again if you are ever in the area. I hope your sons did well in their tournament!! More 

Colorado Springs, Colorado
1 review
5 of 5 stars Reviewed 6 days ago NEW

While staying at the Homewood Suites in Schaumburg Illinois, we were surprised by a six inch snow fall. Our rental car had no snow brush, so I tried to brush the car off with my hands. Without being asked, Lenny, a Homewood Suites employee, came outside with a broom and helped clear the car windows for me. What Lenny didn't... More 

Was this review helpful? Yes
chism815, General Manager at Homewood Suites by Hilton Chicago Schaumburg, responded to this review

Hello Jack!! thank you so much for the Wonderful 5 Star rating!! Lenin is a great team member and I will pass along your comments to him. Thank you again and I hope we will see you in the future. Take care! More 

1 review
5 of 5 stars Reviewed 1 week ago

My mom, sister and I stayed in a 1br king suite with a sleeper sofa. It was the perfect hotel for our overnight stay. Very spacious layout and furnishings were updated and modern. We were able to check into our room early with no problem and there is ample parking. We were so close to many great restaurants and Woodfield... More 

Was this review helpful? Yes
chism815, General Manager at Homewood Suites by Hilton Chicago Schaumburg, responded to this review

Hello Kathryn, Thank you for the great review. I'm so glad you, your mother and sister had such a good stay with us. I hope you will come back again. We also serve dinner Mon - Thurs. Take care!! More 

Jacksonville FL, United States
2 reviews
3 of 5 stars Reviewed 1 week ago

Better value than area options but not really a value.--actually great stay with exception of people follow up issues. The shuttle is not really available inn peak hours. Take a flashlight if you need to see the thermostat or read in rooms. You will have to ask at least 2 people for a request and asked each of them twice... More 

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
chism815, General Manager at Homewood Suites by Hilton Chicago Schaumburg, responded to this review

Hello David, Thank you for taking the time to submit a survey and thank you fro recognizing what a great value we are. Sounds like there was a service issue with one of your requests. I would like to know more. Please feel free to contact me at your convenience. More 

Kitchener
1 review
4 of 5 stars Reviewed 1 week ago

We've stayed at Homewood Suites in Schaumburg, Illinois almost a dozen times in the last 15 years and always enjoy it. This recent visit was no exception. It was nice to see some upgrades in the lounge area and the nightly reception menu. Our arrival and check-in couldn't have been more pleasant, thanks to a fellow named Kenny, who really... More 

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
chism815, General Manager at Homewood Suites by Hilton Chicago Schaumburg, responded to this review

Hi John R!!! Thank you for the very nice review you gave us and for being a repeat guest. I'm so glad Kenny took care of you. I will pass your comments along to him. I hope to see you in the future. Take care!! More 

2 reviews
1 of 5 stars Reviewed 2 weeks ago via mobile

First off, the room was fine. Nothing glamorous, but not great. Our issue has been with customer service and follow up after a billing error. We were overcharged $100, and haven't even received a callback from the manager despite multiple calls to him. I'd avoid this place for that reason alone.

Was this review helpful? Yes
chism815, General Manager at Homewood Suites by Hilton Chicago Schaumburg, responded to this review

Thank you for taking the time to review our hotel. I have to apologize, I am not aware of the situation you wrote about. I have not received a call about any billing errors. Please call the hotel and ask for ext.410. Thank you again. More 

McCordsville, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

Every aspect of the hotel's facilities was superb. My only complaint relates to the connectivity of the internet. The bandwidth speed was 6 mbps which is extremely slow. I do understand when the hotel is almost at full occupancy that this impacts bandwidth. This issue was not a deal breaker to me. I did manage to survive. I thought housekeeping... More 

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
chism815, General Manager at Homewood Suites by Hilton Chicago Schaumburg, responded to this review

Hi Phil!!! Thank you so much for the Awesome rating!!!! Thank you so much for recognizing my employees. They do their best to take care of our guests. We are looking in to upgrading our bandwidth too. When you stayed in Huntsville, they should have offered both Breakfast and dinner, that is a brand standard. I hope if you are... More 

Rock Island, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

Great place to stay while we were in town for a basketball tournament. It was like going home inbetween games. The location was close to the venue, parking was always available. The breakfast was great. We will being staying again when we come back for the next tournament.

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
chism815, General Manager at Homewood Suites by Hilton Chicago Schaumburg, responded to this review

Hi Laura!! First off, I hope your team won!! Secondly, thank you for the 5 Star rating!! I'm so glad you enjoyed your stay with us and we look forward to your team returning in the summer!! More 

Toledo, United States
1 review
4 of 5 stars Reviewed 4 weeks ago

The location of this hotel to shopping and dining is a great asset. The staff was very friendly and helpful; especially the staff who served and helped with the complimentary meals. The meals are actually pretty good and they do not run out of food or drop the quality toward the end. I enjoyed the option of taking my food... More 

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
chism815, General Manager at Homewood Suites by Hilton Chicago Schaumburg, responded to this review

Hello Erika W!!! Thank you for the very nice review. I'm so glad you enjoyed our evening reception. I hope you will stay with us again when you are in town. Take care!! More 

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