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Homewood Suites by Hilton Chicago Schaumburg

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815 East American Lane, Schaumburg, IL 60173
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Homewood Suites by Hilton Chicago Schaumburg
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Homewood Suites by Hilton Chicago Schaumburg
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    379 Reviews from our TripAdvisor Community

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    Rating summary
    • Location
      4.5 of 5 stars
    • Sleep Quality
      4.5 of 5 stars
    • Rooms
      4.5 of 5 stars
    • Service
      4.5 of 5 stars
    • Value
      4.5 of 5 stars
    • Cleanliness
      4.5 of 5 stars
    Traveler tips help you choose the right room.   Room tips (40)
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    Lees Summit, United States
    2 of 5 stars Reviewed yesterday NEW

    While initial impressions were good, (lipstick and mascara effect), once we were onsite things deteriorated quickly. Problems with check-in, incorrect reservations, having to move rooms due to a party, poor internet service, broken hardware in rooms, and a staff that seemed indifferent at best... Overall combined to make it a mediocre place to sleep, but not a place I would... More 

    Review collected in partnership with Homewood Suites by Hilton

    Was this review helpful? Yes
    Warwick, Rhode Island
    1 review
    5 of 5 stars Reviewed 1 week ago

    Awesome place to stay. Loved the room and all the "extras". From the pool to the fitness center. The hotel was conveniently located to all sorts of amenities. Malls, shopping, movies and restaurants of all kinds. Also not that far from downtown Chicago. I would gladly stay again at this hotel!

    Review collected in partnership with Homewood Suites by Hilton

    Was this review helpful? Yes
    chism815, General Manager at Homewood Suites by Hilton Chicago Schaumburg, responded to this review

    Thank you so much for the awesome review. I'm glad it felt like home away from home. I hope you will stay with us again. More 

    Madison, AL, United States
    1 review
    5 of 5 stars Reviewed 1 week ago

    I would recommend the Homewood Suites hotel to anyone who travels. The rooms are always clean, well maintained and comfortable. The staff is always friendly and willing to help with any problem you might have. If there is a choice of places to stay it will always be the home wood suites for me.

    Review collected in partnership with Homewood Suites by Hilton

    Was this review helpful? Yes
    chism815, General Manager at Homewood Suites by Hilton Chicago Schaumburg, responded to this review

    Thank you for the great review. I hope you will stay with us again. More 

    Schaumburt, United States
    1 review
    2 of 5 stars Reviewed 3 weeks ago

    The rooms are big that's nice. the room I stayed in the floors were sticky, the fan was very noisy, and the front door rattled all the time it sounded like someone was trying to open my door all night. The hot tub wasn't working and by the end of the week neither was the pool. The free breakfast was... More 

    Review collected in partnership with Homewood Suites by Hilton

    Was this review helpful? Yes
    chism815, General Manager at Homewood Suites by Hilton Chicago Schaumburg, responded to this review

    Thank you for taking the time to fill out a survey. We appreciate the feedback good and bad. I'm sorry your stay wasn't more enjoyable. We have posted on our website that we no longer have a hot tub. We did have to close the pool because there was some paint peeling and we rather close the pool and have... More 

    Asheville, United States
    1 review
    1 of 5 stars Reviewed 3 weeks ago

    First of all, this is a MOTEL, not a HOTEL...you enter from the outside. The night I checked in I went to the shop in the lobby to get some bottled water (pretty reasonable, I think). The coolers were almost empty, and there was no bottled water available...really??? So I had to go to a nearby gas station to get... More 

    Review collected in partnership with Homewood Suites by Hilton

    Was this review helpful? Yes
    chism815, General Manager at Homewood Suites by Hilton Chicago Schaumburg, responded to this review

    Christopher, Please contact me about your stay. We are not a motel! We are a First Gen Homewood Suites and they were all built with some of the rooms having exterior entrances. The property is well lit with security cameras and we are in a very good area so I am confused about the security concerns. Please contact me. More 

    Norrkoping, Sweden
    Level Contributor
    41 reviews
    12 hotel reviews
    common_n_hotel_reviews_1bd8 8 helpful votes
    3 of 5 stars Reviewed 3 weeks ago

    We had a nice four night stay at the hotel. We were however not 100 % well treated by the personel at the front desk. Most of them were very friendly and helpful but not all. When we asked about the free transportation service we were laughed at when we asked for a transport to a Metra station. There were... More 

    Was this review helpful? Yes
    chism815, General Manager at Homewood Suites by Hilton Chicago Schaumburg, responded to this review

    I'm glad you enjoyed your stay with us. I wish the stay had been perfect. I apologize ,we have never had in room safes however, they are available at the front desk. We also don't charge for internet, we charge for an upgraded connection if you require really fast internet. As far as transportation, we shuttle anywhere in a 5... More 

    Freeport, Illinois
    Level Contributor
    13 reviews
    common_n_hotel_reviews_1bd8 2 helpful votes
    5 of 5 stars Reviewed 4 weeks ago

    Room was very comfortable. Tv stations need more work. Much bigger room than I thought. This room is like a small apartment. Full kitchen, food out bed from couch. Huge bed. Spacious every were. Pool was closed for repairs, didn't want to swim anyway. Lobby had lots of things going on. Braces breakfast was normal, they also had a supper... More 

    Was this review helpful? Yes
    chism815, General Manager at Homewood Suites by Hilton Chicago Schaumburg, responded to this review

    Hi Jason!! Thank you so much for the 5 star review!!! I'm so glad you enjoyed your stay with us. The pool will be open Friday night if you are thinking about making a trip back. I hope we will have the opportunity to serve you again. Take care! More 

    Level Contributor
    10 reviews
    6 hotel reviews
    common_n_hotel_reviews_1bd8 7 helpful votes
    4 of 5 stars Reviewed 4 weeks ago

    We stayed here over the 4th of July weekend and it was our first time at a Homewood. We chose it because of the location and because it was ideal for families: apartment style with kitchenettes. All the suites are nearly the same with a few differences between rooms. We had two rooms, one with the fireplace and one without.... More 

    Was this review helpful? Yes
    chism815, General Manager at Homewood Suites by Hilton Chicago Schaumburg, responded to this review

    Thank you for taking the time to fill out a survey. I'm so glad you enjoyed your stay with us. Thank you for bringing to my attention the issues you had with the front desk. it is a training issue and has been addressed. I hope you will give us the opportunity to serve you again. More 

    Mumbai, India
    2 reviews
    5 of 5 stars Reviewed 4 weeks ago

    I travel to the Chicago area often for business purpose. The first time i stayed here, i did so due to my comfort with the Homewood brand. But thereafter, I keep coming back due to the friendly and helpful hotel staff, good room conditions and proximity to all the good stuff in Schaumburg.

    Review collected in partnership with Homewood Suites by Hilton

    Was this review helpful? Yes
    chism815, General Manager at Homewood Suites by Hilton Chicago Schaumburg, responded to this review

    Hi Yatin, Thank you for the awesome review!!! We are so pleased you enjoyed your stay with us and thank you for being a loyal Homewood guest. We look forward to hosting you again! Take care! More 

    Arlington, Texas
    Level Contributor
    53 reviews
    37 hotel reviews
    common_n_hotel_reviews_1bd8 34 helpful votes
    2 of 5 stars Reviewed 5 weeks ago

    We stayed here for 3 nights because we stayed here in 2009. I think the rooms have been upgraded but management is not attending to the details: cording trim on lamp was hanging off, comforter is more like a bed pad (no sides), one phone was not plugged in and the other didn't work, bath & kitchen floors were not... More 

    Was this review helpful? Yes
    chism815, General Manager at Homewood Suites by Hilton Chicago Schaumburg, responded to this review

    Thank you for taking the time to fill out a survey. First off, I want to apologize for the stay you had with us. If you have read some of the other surveys reviewing us, your stay is not typical of the experience our guests usually have. Please contact the hotel. I would like to know your room number so... More 

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