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Chicago Marriott Schaumburg

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50 N Martingale Road, Schaumburg, IL 60173
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Chicago Marriott Schaumburg
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Chicago Marriott Schaumburg
Chicago Marriott Schaumburg
Chicago Marriott Schaumburg
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323 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Dubuque, Iowa
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

We really enjoyed our stay. Nice location with plenty of shopping and restaurants nearby. The outdoor pool was a plus! Not sure why the wi-fi was not available or it maybe was for an additional cost so inquire first if that is something you need. When we visit this area we would stay here again!

Was this review helpful? Yes
richard H, General Manager at Chicago Marriott Schaumburg, responded to this review

Greetings, cdlkohl, Thank you very much for your positive Review on your stay with us. We are pleased to know how much you enjoyed our location, so close to fun get-a-ways. We encourage you to return because our 'Cool Pools' Package is available all summer long. With both an outdoor and indoor pool to splash in, this makes for more... More 

Deltaville, Virginia
Reviewer
5 reviews 5 reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 3 weeks ago

I have to stay here regularly for work and am never given the room I requested. I have to hassle with checkin to move rooms, do not get a refrigerator. Each time they assure me it will not happen again. After traveling from est at 4am I went to bed early with my do not disturb out. At 9:30 housekeeping... More 

Was this review helpful? Yes 2
richard H, General Manager at Chicago Marriott Schaumburg, responded to this review

Greetings to our valued Reviewer! Your feedback on your stay is very important. The nuisances you experienced clearly detracted from enjoying your stay. We regret not serving you as well as you and we expect. Our timely service delivery was off. As a frequest guest with us, we do pledge to honor all the notes in your profile to make... More 

Kentwood, Michigan
1 review
3 of 5 stars Reviewed 4 weeks ago

Julio Bravo waited on my family when we dined in the restaurant, what great service we received. Julio went above and beyond to make sure that our meal was enjoyable. We will request to sit in his section in the future. Great customer service worth returning for!!

Was this review helpful? Yes
richard H, General Manager at Chicago Marriott Schaumburg, responded to this review

Greetings to Shellsed, What a great way to enjoy a family dinner! Thanks for your kudos to Julio who is one of our service champions. When a professional like him can be requested and he and the hotel's Blue Fire Grill be worth returning for, is the finest of compliments. Thanks for sharing your story with us. More 

Suffield, Connecticut
Top Contributor
224 reviews 224 reviews
31 hotel reviews
137 helpful votes 137 helpful votes
4 of 5 stars Reviewed April 2, 2015

Stayed here one night for a conference. Hotel was nice for business travel. The staff was very nice. I had access to concierge floor which had a good selection for breakfast and after noon snacks and sandwiches to pick on. Overall a nice stay and would stay here again

Was this review helpful? Yes
richard H, General Manager at Chicago Marriott Schaumburg, responded to this review

Good Day, Top Contributor, It is great to hear from you! As an in-house conference attendee, we are pleased to learn how nice you found our staff, concierge lounge and food offerings to be enjoyable added amenities during your visit. Thanks also for your interest in a future stay! More 

Schaumburg, Illinois
2 reviews
5 of 5 stars Reviewed March 30, 2015

We did not have an opportunity to get away this year for Spring Break, so we drove down the road and stayed the night at this hotel. We were greeted by Laura, who went out of her way to make sure our visit was special. The pool and hot tub was wonderful, and we enjoyed the brunch. The kids played... More 

Was this review helpful? Yes
richard H, General Manager at Chicago Marriott Schaumburg, responded to this review

Dear Neighbor, What a sweet, be it brief, Spring break! We are delighted we were top of mind for your breakation. Family friendly offerings like the pool, brunch, games and fitness center are indeed some of the most popular features we have to offer our guests. We are pleased to be of service to your family. Please feel free to... More 

Amman, Jordan
Top Contributor
251 reviews 251 reviews
77 hotel reviews
89 helpful votes 89 helpful votes
3 of 5 stars Reviewed March 30, 2015

Hotel rooms are OK... They are clean and practical... Check in was smooth and staff was helpful... It's a good hotel if you're staying there for one night... Not much to do in the area though...a car is a must

Was this review helpful? Yes 1
richard H, General Manager at Chicago Marriott Schaumburg, responded to this review

Good Day, Laith, Clean, practical, smooth, helpful, good and car frendly are all uplifting descriptions of what we provide for our guests. We are glad all these important features and benefits worked well for you too! Hurry back! More 

GRIFFITH
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 of 5 stars Reviewed March 26, 2015

Just must say your front staff is very pleasant.Margaritas was very efficient and helpful.Answered all of my questions with grace and a genuine smile on her face.My grown daughter and niece enjoyed the room service while we had a banquet to go to,they felt safe and secure.The rooms were clean and fresh.Breakfast amazing.We had a great stay.Hope to go back... More 

Was this review helpful? Yes
richard H, General Manager at Chicago Marriott Schaumburg, responded to this review

To Lourdes H, Thanks for including your nice looking family photo on your Review. We are honored with your flattering compliments on our front desk service, food service from in-room dining and breakfast and the cleanliness of your guest room. Your loyalty is appreciated! More 

San Diego, California
Reviewer
4 reviews 4 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed March 26, 2015

From the outside, this looks like a standard Marriott property. But once I stepped inside I was amazed at the outstanding consistent customer service. My day starts with breakfast in the Concierge Club - Terrasena greats guests with a warm caring "buongiorno" as only a Sicilian can do! Today ended with Jonathan at the front desk, sympathetic to my bad... More 

Was this review helpful? Yes 1
richard H, Front Office Manager at Chicago Marriott Schaumburg, responded to this review

Hello MJWT123, There is something special about......your thoughtful testimonial on our hotel. Here, there is a strong culture of service that is genuine. Being 'of service' is our job and our team members enjoy providing it. It comes down to providing personalized service that delights you during your stay. We are pleased to know we served you well. Thanks for... More 

Medford, New York
Senior Contributor
26 reviews 26 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed March 23, 2015

Stayed at this hotel for business, very nice hotel with a very good service staff. Front desk services were very good. interior is very open. Hotel has a pool and a gym There is no mini bar in the room. It is not a hotel I would take a family to unless they had other things to do. Breakfast was... More 

Was this review helpful? Yes 1
richard H, General Manager at Chicago Marriott Schaumburg, responded to this review

To djdudley of New York, Thanks for your very positive Review on our hotel! It is good to know we caught your attention with our service, food and beverage offerings and handy location, all leading up to an enjoyable stay for you. Being a top Contributor, your recommendation goes a long way. Thanks again, and we hope to see you... More 

Schaumburg, Illinois
1 review
5 of 5 stars Reviewed March 19, 2015

We have been doing business with the Schaumburg Marriott for over 12 years and their customer service never stops surprising us. Our SoccerFest tournament has partnered with the Marriott and our teams have always been treated as family. Met with the excellent sales team today, lead by Cassidy to prepare for another year. Mridula Chintamani, front desk manager, has a... More 

Was this review helpful? Yes
richard H, General Manager at Chicago Marriott Schaumburg, responded to this review

Hello, Ray D, We all want to continue to "surprise!" you in the most favorable way. Thanks very much for your testimonial, excellent Review and especially your loyalty! Our service team here enjoys our sports clientele and will enjoy the upcoming warmer, season long level of activity and energy you all bring to our hotel and our Schaumburg neighborhood. We... More 

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