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Renaissance Schaumburg Hotel and Convention Center

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1551 Thoreau Drive, Schaumburg, IL 60173
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Renaissance Schaumburg Hotel and Convention Center
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423 Reviews from our TripAdvisor Community

Traveler rating
    226
    155
    22
    11
    9
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (87)
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Houston, Texas
Senior Contributor
44 reviews 44 reviews
9 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I had to attend a two day conference which was a large group. This was the last group of 400 out of 2400. You would think they would have it down pat by now. Wrong, only partially. The website would not allow me to check in, so I had to wait while 399 other people checked in and when I... More 

Was this review helpful? Yes
Meredith O, Manager at Renaissance Schaumburg Hotel and Convention Center, responded to this review

Thanks for taking a minute to post your feedback about your recent stay at Renaissance Schaumburg. We appreciate your comments as we strive to make every effort to repeatedly improve upon the overall experience for our guests. Accordingly, I am truly sorry for the delay in your check in process. While we make every attempt to have our guest rooms... More 

Green Bay, Wisconsin
Senior Contributor
34 reviews 34 reviews
13 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I spend two comfortable nights when attending business convention (IFANCA) and it it was a very pleasent stay. The hotel lobby & restaurant area is a state of art, very cheerful to set and walk around. Loved the big room with very comfortable bedding and extra magic TV screen in the bathroom, nice luxury facilities. The room are really nice... More 

Was this review helpful? Yes
Meredith O, Manager at Renaissance Schaumburg Hotel and Convention Center, responded to this review

Sabry, I really enjoy logging in to TripAdvisor to see such great comments about our property and our service. We pride ourselves on providing unique and memorable experiences for everyone who stays with us, and I’m happy to hear that you recognized our mission to go above and beyond for our guests. I look forward to sharing your comments with... More 

Toronto, Canada
Top Contributor
59 reviews 59 reviews
19 hotel reviews
216 helpful votes 216 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I stayed here for a few days while attending some business meetings which took place in the conference rooms on the other side of the hotel. Everything was nice and clean, staff very friendly and the rooms were good. The TV in the bathroom mirror is a nice novelty and makes a good facebook post. The pool and hot tub... More 

Was this review helpful? Yes
Meredith O, Manager at Renaissance Schaumburg Hotel and Convention Center, responded to this review

We wish you could have stayed longer as well! I’m so glad to read that you were visiting for business and still made time to enjoy all the amenities we have to offer, especially the TV in the bathroom mirror. Go Hawks! We hope to see you again soon. Meredith O., Manager, Social Media More 

Sugarland Tx
Senior Reviewer
10 reviews 10 reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago

I was there for a wedding and the venue was perfect for the wedding. The rooms on the 16th floor reserved for the bride's family were wonderful. The front desk was great, quick check in, and as we were early they held our luggage for us. But for the various events at the wedding the drink service provided by the... More 

Was this review helpful? Yes
Meredith O, Manager at Renaissance Schaumburg Hotel and Convention Center, responded to this review

SurbhiLal, Thank you for your feedback. I am so happy to hear that you enjoyed our hotel and had a great time at the wedding! However, we seem to have missed the mark with our beverage service during your event. That is unacceptable, and I am truly sorry for this inconvenience. I will share this information with our Director of... More 

South Suburban Chicago
Senior Contributor
23 reviews 23 reviews
11 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

Returned to the Renaissance Hotel for another convention, and it was just as beautiful as it was last year. This Marriott Hotel puts a lot of time and effort in providing you with a beautiful environment to enjoy while you are there conducting your business meetings. I truly love the uniqueness in the design of the common areas - very... More 

Was this review helpful? Yes
Meredith O, Manager at Renaissance Schaumburg Hotel and Convention Center, responded to this review

Laneda, Thank you for the complimentary review of our property! The photographs you included truly capture the unique and modern experience that we strive to deliver to our guests. Whether it is for another convention or a summer staycation, we look forward to the opportunity to serve you again! More 

Louisville, KY
Senior Contributor
28 reviews 28 reviews
8 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 1 week ago

My husband and I stayed at this property during a trip to Chicago for his birthday. Check-in was a breeze and we were even upgraded to a suite at no charge! The staff desk staff were super pleasant and made very helpful suggestions on how to get around town. Unfortunately, the upgrade was a big disappointment. The room was huge;... More 

Was this review helpful? Yes
Meredith O, Manager at Renaissance Schaumburg Hotel and Convention Center, responded to this review

Thank you for the kind review of our property and our staff. I apologize that you were disappointed with our guest rooms. We promise our guests a world of stylish, modern luxury, and we will use your comments to ensure that we are continually working to achieve that ideal. I am delighted to hear that you were able to explore... More 

Saint-Raphaël, Quebec, Canada
Top Contributor
60 reviews 60 reviews
10 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I was in this hotel for a conference with United Airlines and I am really impressed with this convention center, they have all amenities, nice restaurant and bar, many computers for work or keep in contact with family. The room are really nice and well maintained

Was this review helpful? Yes
Meredith O, Manager at Renaissance Schaumburg Hotel and Convention Center, responded to this review

Ronald, Thank you for your kind review of our convention center and hotel. I am so happy to hear that you were able to enjoy our social spaces during your stay! We hope we have the opportunity to serve you again soon. Thanks again! More 

Green Bay, WI
Contributor
16 reviews 16 reviews
15 hotel reviews
59 helpful votes 59 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I travel to this Renaissance pretty regularly and I enjoy staying here. The front desk staff is efficient and nice but they don't go out of their way to take care of you. With my Platinum Elite status I would expect an upgrade once in a while but it never happens. I can't even get a room on the concierge... More 

Was this review helpful? Yes
Meredith O, Manager at Renaissance Schaumburg Hotel and Convention Center, responded to this review

Thank you for taking the time to share your recent experience with our hotel. With all the positive comments our guests share with us through social media, it is always difficult to read about the instances where our service missed the mark. I will share this information with our Manager of Room Operations, so that we can prevent it from... More 

chicago
Senior Contributor
46 reviews 46 reviews
10 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We were greeted by courteous valets, followed by efficient staff for an early check in and then a bell hop that went above and beyond. Traveling with an elder who was winded by the time we got off the elevator, I commented we had another long corridor to get to our room. The bell hop immediately offered to get a... More 

Was this review helpful? Yes
Meredith O, Manager at Renaissance Schaumburg Hotel and Convention Center, responded to this review

Wow! Thank you for writing such a kind review of our hotel! I’m pleased to hear that we were able to accommodate you and your family member. We always want our guests to feel relaxed and comfortable during their stay, and it sounds like our staff provided you with an experience that exceeded expectations. And thank you for your positive... More 

Guadalajara, Mexico
Senior Contributor
24 reviews 24 reviews
10 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I knew Marriott has a very good service but I have never been at Renaissance hotel before. I have to say that attention and service provide by the front desk exceeded my expectation! They were always with a great smile and caring about your needs. I hope I could stay there again!

Was this review helpful? Yes
Meredith O, Social Media Coordinator at Renaissance Schaumburg Hotel and Convention Center, responded to this review

You just made our day! Thank you for speaking so highly of our staff. We look forward to your next visit, where we will welcome you with another great smile! More 

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