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Renaissance Schaumburg Hotel and Convention Center

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1551 Thoreau Drive, Schaumburg, IL 60173
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Renaissance Schaumburg Hotel and Convention Center
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Renaissance Schaumburg Hotel and Convention Center
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420 reviews from our community

Traveler rating
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    22
    11
    9
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Sugarland Tx
Senior Reviewer
10 reviews 10 reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I was there for a wedding and the venue was perfect for the wedding. The rooms on the 16th floor reserved for the bride's family were wonderful. The front desk was great, quick check in, and as we were early they held our luggage for us. But for the various events at the wedding the drink service provided by the... More 

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South Suburban Chicago
Senior Contributor
23 reviews 23 reviews
11 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

Returned to the Renaissance Hotel for another convention, and it was just as beautiful as it was last year. This Marriott Hotel puts a lot of time and effort in providing you with a beautiful environment to enjoy while you are there conducting your business meetings. I truly love the uniqueness in the design of the common areas - very... More 

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Meredith O, Manager at Renaissance Schaumburg Hotel and Convention Center, responded to this review

Laneda, Thank you for the complimentary review of our property! The photographs you included truly capture the unique and modern experience that we strive to deliver to our guests. Whether it is for another convention or a summer staycation, we look forward to the opportunity to serve you again! More 

Louisville, KY
Senior Contributor
28 reviews 28 reviews
8 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 1 week ago

My husband and I stayed at this property during a trip to Chicago for his birthday. Check-in was a breeze and we were even upgraded to a suite at no charge! The staff desk staff were super pleasant and made very helpful suggestions on how to get around town. Unfortunately, the upgrade was a big disappointment. The room was huge;... More 

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Meredith O, Manager at Renaissance Schaumburg Hotel and Convention Center, responded to this review

Thank you for the kind review of our property and our staff. I apologize that you were disappointed with our guest rooms. We promise our guests a world of stylish, modern luxury, and we will use your comments to ensure that we are continually working to achieve that ideal. I am delighted to hear that you were able to explore... More 

Saint-Raphaël, Quebec, Canada
Top Contributor
60 reviews 60 reviews
10 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 1 week ago

I was in this hotel for a conference with United Airlines and I am really impressed with this convention center, they have all amenities, nice restaurant and bar, many computers for work or keep in contact with family. The room are really nice and well maintained

Was this review helpful? Yes
Meredith O, Manager at Renaissance Schaumburg Hotel and Convention Center, responded to this review

Ronald, Thank you for your kind review of our convention center and hotel. I am so happy to hear that you were able to enjoy our social spaces during your stay! We hope we have the opportunity to serve you again soon. Thanks again! More 

Green Bay, WI
Contributor
16 reviews 16 reviews
15 hotel reviews
59 helpful votes 59 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I travel to this Renaissance pretty regularly and I enjoy staying here. The front desk staff is efficient and nice but they don't go out of their way to take care of you. With my Platinum Elite status I would expect an upgrade once in a while but it never happens. I can't even get a room on the concierge... More 

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Meredith O, Manager at Renaissance Schaumburg Hotel and Convention Center, responded to this review

Thank you for taking the time to share your recent experience with our hotel. With all the positive comments our guests share with us through social media, it is always difficult to read about the instances where our service missed the mark. I will share this information with our Manager of Room Operations, so that we can prevent it from... More 

chicago
Senior Contributor
46 reviews 46 reviews
10 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We were greeted by courteous valets, followed by efficient staff for an early check in and then a bell hop that went above and beyond. Traveling with an elder who was winded by the time we got off the elevator, I commented we had another long corridor to get to our room. The bell hop immediately offered to get a... More 

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Meredith O, Manager at Renaissance Schaumburg Hotel and Convention Center, responded to this review

Wow! Thank you for writing such a kind review of our hotel! I’m pleased to hear that we were able to accommodate you and your family member. We always want our guests to feel relaxed and comfortable during their stay, and it sounds like our staff provided you with an experience that exceeded expectations. And thank you for your positive... More 

Guadalajara, Mexico
Senior Contributor
24 reviews 24 reviews
10 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I knew Marriott has a very good service but I have never been at Renaissance hotel before. I have to say that attention and service provide by the front desk exceeded my expectation! They were always with a great smile and caring about your needs. I hope I could stay there again!

Was this review helpful? Yes
Meredith O, Social Media Coordinator at Renaissance Schaumburg Hotel and Convention Center, responded to this review

You just made our day! Thank you for speaking so highly of our staff. We look forward to your next visit, where we will welcome you with another great smile! More 

West Chicago, Illinois
2 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Very nice weekend getaway. Rooms are very nicely decorated and very clean. has great Sam & Harry steakhouse. and a great Sunday brunch in same location. pool is large , good for doing laps. A lot to do in the Schaumburg Area

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Meredith O, Social Media Coordinator at Renaissance Schaumburg Hotel and Convention Center, responded to this review

Michael, we are so happy to hear that you enjoyed your stay this weekend and took advantage of all that there is to discover in Schaumburg! Thank you for such a radiant review, and we look forward to the opportunity to see you again soon. More 

Minneapolis, Minnesota
Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 5 weeks ago

A beautiful property with a lot of potential--I paid a premium to stay here, but: my profile request for quiet room away from elevator wasn't honored--I got to the hotel at 10p, no rooms available except right by the elevator. The TV in the bathroom wasn't working, the drain in the bathroom wasn't draining, the vanity in the bathroom was... More 

Was this review helpful? Yes 1
Meredith O, Manager at Renaissance Schaumburg Hotel and Convention Center, responded to this review

Thank you for your feedback. We are deeply sorry for the aggravation that you have experienced with our hotel and it is always our goal to provide a positive experience for all of our guests. We apologize that we did not meet your expectations. Please contact our Senior Manager of Rooms Operations so we can better understand what took place... More 

Chicago
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed April 21, 2015

This hotel was one of the best I've had in a while. The room was clean and modern. Not too many bells and whistles, but very comfortable. They do have TV's in the bathroom. The lobby, though it was large, was very inviting. It smelled amazing when you walk in.Check in was truly pleasant and the customer service was polite... More 

Was this review helpful? Yes
Meredith O, Social Media Coordinator at Renaissance Schaumburg Hotel and Convention Center, responded to this review

Treasy, thank you for writing such a wonderful review of our property! We do our best to make sure all of our guests feel comfortable during their stay, and we are ecstatic that you had such a positive experience. If you visit again, feel free to drop off your luggage with one of our bellmen at the front doors -... More 

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