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HYATT house Chicago/Schaumburg

3.0 of 5 1251 East American Lane, Schaumburg, IL 60173 (Formerly Hyatt Summerfield Suites Schaumburg)
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HYATT house Chicago/Schaumburg
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HYATT house Chicago/Schaumburg
HYATT house Chicago/Schaumburg
HYATT house Chicago/Schaumburg
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133 reviews from our community

Traveler rating
    41
    38
    21
    15
    18
See reviews for
50
24
18
44
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
  • English first
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English first
  • All months
    (133)
  • Mar-May only
    (31)
  • Jun-Aug only
    (40)
  • Sep-Nov only
    (31)
  • Dec-Feb only
    (31)
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1 review
5 of 5 stars Reviewed 1 week ago

We have a Hyatt card so we stay at a number of Hyatt Places and Hyatt Houses and would say this one is one of our favorites! Staff excellent and having food served in the evening (Monday-Thursday)is awesome! Great location too.

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Chicago, Illinois
Contributor
13 reviews 13 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Our stay in a 2 bedroom suit was wonderful. The only problem was working the heating unit, we had it on cool for the first night. My main problem was not with the hotel but the guest. A person just out of the workout room,decided to eat breakfast with his sweaty clothes on. He was wiping his head off as... More 

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Cadillac, Michigan
Senior Contributor
32 reviews 32 reviews
10 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed December 14, 2014

We stayed for a 3 night weekend. The first room we were given was very dirty, so the clerk on duty brought us keys for a new room and some bottled water as an apology for our inconvenience. We we moved all our things to the next room we found that the keys didn't work. Another trip to the front... More 

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Westchester,NY
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed November 27, 2014 via mobile

I have stayed at this hotel several times over the past 2 years. I have NEVER encountered such poor housekeeping. It ranges from barely servicing your room to not servicing it at all. I have even spoken with the management and they said they would fix it because the services are outsourced. During this past stay I explained to the... More 

Was this review helpful? Yes 1
Round Rock, Texas
Contributor
16 reviews 16 reviews
13 hotel reviews
26 helpful votes 26 helpful votes
1 of 5 stars Reviewed November 21, 2014

WOW is all I can say about this place. Let me make this short - I pre-paid BEFORE seeing the reviews and was quite worried before I arrived. I wound up leaving after the first night (would have left the minute I walked in the room had I not pre-paid) once the manager gave me a refund for my stay.... More 

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Waunakee, Wisconsin
Reviewer
5 reviews 5 reviews
4 hotel reviews
5 of 5 stars Reviewed November 17, 2014

Traveling thru Chicago, roads were terrible. Stopped at this hotel and it was great. Rachel, the front desk clerk was fantastic. She was very helpful and got us a room at a great rate. I would definitely stay there again. Free breakfast

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Illinois
Senior Contributor
21 reviews 21 reviews
12 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed November 9, 2014

Weekend getaway with daughter and two young grandchildren. Positives: Location was great and easily accessible. Parking was a snap, and liked the key-only access from outside and quick access to elevators. Staff was very polite and friendly. Two-room suite was clean, linens very nice, beds comfortable. Kitchen area nicely equipped. Pool area nice. Breakfast quality great. Negatives: Not a lot... More 

Was this review helpful? Yes 1
Freeport, Illinois
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 19, 2014 via mobile

Exceeded on expectations. Stayed on a Saturday night and staff was very friendly. Sunday morning complimentary breakfast was a place. Location was in good proximity to Schaumburg shopping. Room was very clean.

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General_Manager_HHS, General Manager at HYATT house Chicago/Schaumburg, responded to this review

Thank you for your review, crsjml2000. We are happy to have had you as a guest and invite you to stay with us in the future! More 

Marquette, Michigan
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed October 15, 2014

This is the most perfect place to stay for families! My husband and I reserved a 2 room suite and our son was able to not only have his own bedroom with a door that shuts for privacy, but he also had his own bathroom! We each had our own bathrooms and bedrooms with a living area and a full... More 

Was this review helpful? Yes 1
General_Manager_HHS, General Manager at HYATT house Chicago/Schaumburg, responded to this review

Thank you dancinleary! We are thrilled that you enjoyed our breakfast and amenities. Please know we have addressed your concern and expect that you will find all staff to be friendly and hospitable upon your return visits to the Schaumburg area in the future. See you soon! More 

Chicago, Illinois
Contributor
14 reviews 14 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed October 13, 2014

In choosing a hotel I always look first for clean room, comfortable bed. The staff was incredibly nice. It was actually what attracted me to this particular one. Indeed they were. the room was very clean.. However they missed the mark on almost everything else. To start, the bed itself was the most, and I quote "uncomfortable bed" I have... More 

Was this review helpful? Yes
General_Manager_HHS, General Manager at HYATT house Chicago/Schaumburg, responded to this review

Dear CTPony, Thank you for sharing your experience with us! I am glad we were able to communicate via email and just felt it important to let you know we have now resolved the door lock issue as well as the thermostat issue. In addition, we continue to evaluate and replace mattresses as needed. We look forward to having the... More 

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Additional Information about HYATT house Chicago/Schaumburg

Address: 1251 East American Lane, Schaumburg, IL 60173 (Formerly Hyatt Summerfield Suites Schaumburg)
Phone Number:
Location: United States > Illinois > Schaumburg
Price Range (Based on Average Rates): $
Hotel Class:3 star — HYATT house Chicago/Schaumburg 3*
Number of rooms: 134
Reservation Options:
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Also Known As:
Hyatt House Chicago/Schaumburg Hotel Schaumburg
Schaumburg Hyatt Summerfield Suites
Schaumburg Summerfield Suites
Hyatt Summerfield Suites
Hyatt Schaumburg
Summerfield Suites Schaumburg

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