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Hyatt Regency Schaumburg, Chicago

Certificate of Excellence
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1800 East Golf Road, Schaumburg, IL 60173
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Hyatt Regency Schaumburg, Chicago
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Hyatt Regency Schaumburg, Chicago
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565 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Wilmington, North Carolina
Reviewer
5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Ask for a wheelchair accessible room and front desk still assigned us to a non accessible room. It was inconvenient for us having to get resigned to another room. Finally got into our room and our room was a tad dirty. We always preferred the Hyatt but this one wasn't as clean as we are used to compared to other... More 

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1 review
5 of 5 stars Reviewed 1 week ago

This is the hotel we always stay at on work visits. Some people in our business who don't stay here have requested to stay on future visits! I love the access to the 5th floor lounge, the food and company is great (the bacon in the morning is perfectly crispy). Lydia is always so welcoming and friendly. She is always... More 

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Hyatt_Schaumburg1, General Manager at Hyatt Regency Schaumburg, Chicago, responded to this review

Thank you for your great review and recommendation of the Hyatt Regency Schaumburg, Chicago. We’re thrilled to hear that you always stay with us when in town on business and look forward to you and your coworkers returning again hopefully soon. More 

Grand Prairie, United States
1 review
5 of 5 stars Reviewed 1 week ago

I love going to the HYATT REGENCY in Schaumburg. The hotel is very nice, and they provide exceptional service. The restaurant offers great food. And all the servers are fantastic. Maria and Derek, the managers at 1800 restaurant will ensure you receive outstanding service and food. If you receive any hiccup during your stay, management will handle any issues almost... More 

Review collected in partnership with Hyatt Hotels

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Hyatt_Schaumburg1, General Manager at Hyatt Regency Schaumburg, Chicago, responded to this review

We love that you have returned to stay with us so many times and that each time your expectations have been met and you are always pleased with our exceptional service all the way around, thank you. Hopefully it won’t be long until your back for your fifth enjoyable stay with us at the Hyatt Regency Schaumburg, Chicago. More 

Hasbrouck HTS, United States
1 review
5 of 5 stars Reviewed 1 week ago

This is a perfect place for business. Rooms are clean, service is excellent, and bed is comfortable. The location is convenient and across from Woodfield Mall and public transportation. The GYM is small, exercise machines like treadmills are old. Indoor and outdoor swimming pools are perfect in addition to an indoor Jacuzzi. Overall service is great. Vey hospitable professional environment.... More 

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes
Hyatt_Schaumburg1, General Manager at Hyatt Regency Schaumburg, Chicago, responded to this review

We love your review, thank you! We couldn’t be happier knowing that you think the Hyatt Regency Schaumburg, Chicago is the perfect place to stay while in town on business. Your compliments to our clean facility, comfortable accommodations and our excellent service are greatly appreciated and we look forward to your return. More 

mt pleasant, wi
Top Contributor
130 reviews 130 reviews
17 hotel reviews
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed 1 week ago

We have stayed at this hotel in the past and like its location across from the Woodfield Mall. The staff is very helpful ( Dameon, Dante, Jose), and if something goes wrong, the entire staff tries very hard to make amends. We had two issues: went to two different rooms before they found us a room with a bath tub,... More 

Was this review helpful? Yes 1
Hyatt_Schaumburg1, General Manager at Hyatt Regency Schaumburg, Chicago, responded to this review

We appreciate you returning to stay with us at the Hyatt Regency Schaumburg, Chicago and also would like to thank you for your compliments on our location and our helpful staff. Please accept our apology for any inconvenience you may have experienced during your stay. We can assure you that the quietness of our hotel for our guests to be... More 

Capron, Illinois
Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed 1 week ago

The entire staff here is amazing! From check-in, to maintenance, to your amazing wait staff at Fresh 1800! We had the best two night stay ever! We were "guests of the day" and received a free breakfast for the next morning(this was not expected but a great addition to our trip). My husband and I were there for our anniversary... More 

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Hyatt_Schaumburg1, General Manager at Hyatt Regency Schaumburg, Chicago, responded to this review

Happy Anniversary! Thank you for your five star review of the Hyatt Regency Schaumburg, Chicago. Nothing could please us more than knowing you had your best stay ever right here with us. We appreciate your compliments to our staff and their service and are thrilled to hear that they made you feel so special on your anniversary. We’re glad we... More 

1 review
5 of 5 stars Reviewed 2 weeks ago

Our stay at this hotel was probably one of the best hotel experiences I've had yet. From the minute we walked in the door to check in to when we checked out, the hotel staff was extremely professional, courteous, and helpful in making our stay a most enjoyable experience. Probably the friendliest, best hotel staff and service anywhere. The room... More 

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Hyatt_Schaumburg1, General Manager at Hyatt Regency Schaumburg, Chicago, responded to this review

Your five star review and your compliments to our staff here at the Hyatt Regency Schaumburg, Chicago are greatly appreciated. To know that this was probably one of your best hotel stays ever due to the service of our staff and our excellent accommodations has made our day. Thank you for your review and recommendation, we hope to see you... More 

Columbia, Missouri
1 review
5 of 5 stars Reviewed 2 weeks ago

GREAT customer service experience at HR-Schaumburg! Excellent room service, great dining service every morning at breakfast from Jose and his team! It's the little things that make for a great stay, and HR-Schaumburg delivers.

Was this review helpful? Yes
Hyatt_Schaumburg1, General Manager at Hyatt Regency Schaumburg, Chicago, responded to this review

Another five star review today, thank you! Our staff loves to go above and beyond to give our guests that great experience when staying with us at the Hyatt Regency Schaumburg, Chicago and your compliments to their service makes us very proud. We hope the next time you’re in town for business you’ll return for another stay with us. More 

Champaign, IL
Senior Contributor
25 reviews 25 reviews
3 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed this past weekend, March 28, 2015. There was some kind of soccer tournament or something and there were a lot of kids running around the lobby. It's huge though so it wasn't bothersome. Check-in was really quick and easy. They had free parking. WiFi was fast and free. The halls, elevators and common areas were very clean. The... More 

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Hyatt_Schaumburg1, General Manager at Hyatt Regency Schaumburg, Chicago, responded to this review

Nothing could please us more here at the Hyatt Regency Schaumburg, Chicago than to know a guest had such a great stay with us they wouldn’t hesitate to return. We appreciate your compliments on our clean, comfortable and quiet accommodations and hope that you’ll return again one day for another great stay. More 

Columbia, Missouri
1 review
4 of 5 stars Reviewed 2 weeks ago

The room was very nice. The breakfast was excellent and the people (especially Jose), were very friendly and helpful. I also found the front desk people friendly, helpful and resourceful. In fact, I thought all folks I interfaced with were friendly. The one thing I did not like was that to start the shower required reaching in to turn on... More 

Was this review helpful? Yes
Hyatt_Schaumburg1, General Manager at Hyatt Regency Schaumburg, Chicago, responded to this review

Thank you for your review of the Hyatt Regency Schaumburg, Chicago. We’re glad to hear that every member of our staff you encountered during your stay met your expectations and that you enjoyed your accommodations and breakfast as well. We apologize for any confusion you may have experienced with the shower and hope that your travels bring you back this... More 

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