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Hilton Garden Inn Schaumburg

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1191 Woodfield Road, Schaumburg, IL 60173
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Hilton Garden Inn Schaumburg
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Hilton Garden Inn Schaumburg
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399 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Minier, IL
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

We have stayed at this location numerous times. Convenient location. Very polite desk staff. The breakfast is very good as well. The kitchen/wait staff are always very polite and attentive. We will be back - soon!

Review collected in partnership with Hilton Garden Inn

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Providence, Rhode Island
Top Contributor
490 reviews 490 reviews
98 hotel reviews
152 helpful votes 152 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

This is an average Hilton Garden Inn and that is not a bad thing. You know what you are going to get just like when you step in to eat at an Outback. The rooms are big, the bed is comfortable and it's clean. This Hilton Garden Inn has a the same set up like most of them - a... More 

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Taylor M, Manager at Hilton Garden Inn Schaumburg, responded to this review

Dear Reslimpan- Thank you for taking the time to share your experience with us. I am proud to see that you enjoyed your time here. It is always nice to hear feedback from such a well traveled guests. We hope that you make it back to the area soon and please let me know if there is anything at all... More 

Wisconsin
Contributor
12 reviews 12 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 1 week ago

My husband and I stayed here on May 9, 2015. We typically stay at Hampton Inn's but decided on this. The room was average. The bathroom was cramped. The toilet is in with the vanity, which I don't like. The bed was EXTREMELY hard. The front staff was nice.

Was this review helpful? Yes 1
Taylor M, Manager at Hilton Garden Inn Schaumburg, responded to this review

Dear JKEC41- Thank you for choosing the Hilton Garden Inn in Schaumburg. I am disappointed to learn that your experience did not meet your expectations and I apologize for the inconvenience. I will be sure to share your comments with our team so we are sure to learn from them. Customer feedback is the fastest way to improve our overall... More 

osceola, United States
1 review
5 of 5 stars Reviewed 1 week ago

I stayed at this Hilton for only one night. The place was very clean and the staff was accommodating. The pool is a little small but the hot tub was great. Fitness center didn't have much for lifting but had cardio equipment. The price was great and the rooms are good size. I will for sure be staying here again.

Review collected in partnership with Hilton Garden Inn

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Taylor M, Manager at Hilton Garden Inn Schaumburg, responded to this review

Dear William R- I hope that all is well and thank you for sharing your story with us. I am very glad to see that the hotel met your expectations. I will be sure to share your kind words with our team. We will be looking forward to seeing you again in the near future. Best Regards, Taylor Moore More 

Shaumburg, United States
1 review
2 of 5 stars Reviewed 2 weeks ago

Old/unkept landscaping which was unwelcoming. Elevator dirty - grimy dirty. Thermostat did not work - so warm that I woke up many times throughout the night. Iron was broken - spewed water over my light colored garment - could not wear.

Review collected in partnership with Hilton Garden Inn

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Taylor M, Manager at Hilton Garden Inn Schaumburg, responded to this review

Dear Patrice H- I am in receipt of your feedback in regards to your recent visit to the Hilton Garden Inn in Schaumburg. I am disappointed to learn the details of your experience and I apologize that we did not meet your expectations. Please feel free to contact me directly at the email below and we can work out a... More 

Schaumburg, IL, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

A solid hotel, with really great staff. They go above and beyond to make your stay enjoyable. I had packages sent to the hotel before my arrival and they notified me that they were received and helped me load them into my car. The facility has a pool and is close to shopping.

Review collected in partnership with Hilton Garden Inn

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Taylor M, Manager at Hilton Garden Inn Schaumburg, responded to this review

Dear Michael F- Thank you very much for taking the time to review our hotel. I am very proud of our team to see that they made such a positive impact on your stay. We will be looking forward to your next visit and please let us know if there is anything at all we can do to assist. Safe... More 

Overland Park, KS, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

This is the third time I have stayed at this facility and I have never had any issues or problems. The staff is courteous and the the facility is clean. The amenities are varied and for the price, it is a good value. Plan to stay here for my next visit too!

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Taylor M, Manager at Hilton Garden Inn Schaumburg, responded to this review

Dear Sean- Thank you very much for your loyalty to our property and for taking the time to share your experience with us. I am very proud to see that you have enjoyed your visits with us and will be looking forward to your next one. Safe Travels, Taylor Moore More 

Highland, United States
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

Check all bills for breakfast and room services. Also, check billing for hotel room stay especially, if booked through a third party. I was there for 2 nights and housekeeping never came to clean room during my stay. I even left twice and came back to a dirty room.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
Taylor M, Manager at Hilton Garden Inn Schaumburg, responded to this review

Dear Gladys F- I am in receipt of your feedback in regards to you visit to our property. I am disappointed to learn about the shortcomings of your visit. I am deeply sorry for the inconvenience this has caused you. I have already sent you a personal email to follow up in regards to some of the issues. Please let... More 

Normal, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

We were traveling for my sons soccer tournament and the hotel was busy, however despite that everyone was on top of things and were very friendly and helpful. The breakfast was very good and the staff in the breakfast area were so nice and everyone was always smiling.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
Taylor M, Manager at Hilton Garden Inn Schaumburg, responded to this review

Dear Gina A- I am very proud to hear that our breakfast team made such a positive impact on your stay. Team sports weekends are very busy at the hotel, however we understand the importance of the teams breakfast and we do our best to make sure everyone leaves with what they need. We hope to you back again in... More 

Taylor, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

We were in town for a soccer tournament. Everything with my stay was perfect and I didn't hear any complaints from the other team families. Lobby refreshments were consistently restocked (to the delight of our team). Would highly recommend this hotel!

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Taylor M, Manager at Hilton Garden Inn Schaumburg, responded to this review

Dear Todd M- I am very proud to see that our hotel team was able to make your team as comfortable as possible for your tournament weekend. We hope that your matches were a success and we hope to see you again very soon. Thank you for sharing your feedback and for choosing the Hilton Garden Inn in Schaumburg. Safe... More 

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