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Courtyard by Marriott Chicago St. Charles

3.0 of 5 700 Courtyard Drive, Saint Charles, IL 60174
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Certificate of Excellence 2014
Courtyard by Marriott Chicago St. Charles
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Courtyard by Marriott Chicago St. Charles
Courtyard by Marriott Chicago St. Charles
Courtyard by Marriott Chicago St. Charles
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74 reviews from our community

Traveler rating
    35
    24
    13
    1
    1
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16
8
4
26
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Courtyard by Marriott Chicago St. Charles
See the most recent reviews
Contributor
14 reviews 14 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed September 19, 2012

This is a great stop for either business or pleasure travel. The lobby area features two spots for dining or relaxing. It's really nice to have a spot inside the property to grab a light dinner or have a cocktail in the evening. Especially if your work schedule doesn't allow time to explore the local area. It's a pet friendly... More

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BMERIGOLD, General Manager at Courtyard by Marriott Chicago St. Charles, responded to this review

Thank you very much for your kind comments. We are very proud of our updated lobby. It is a "wow" when you walk in the front doors. I am happy to hear that enjoy all the restaurants and activities St Charles has to offer. More

Milwaukee, Wisconsin
Top Contributor
73 reviews 73 reviews
34 hotel reviews
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed August 25, 2012

The lobby areas of this hotel have been nicely updated since I was last here. More computers, comfortable seating areas, and Bistro are highlights. All desk personnel were friendly, efficient and helpful, but I particularly want to mention Ashley, a supervisor, for her "no problem" approach and extra efforts when special services were requested. My four night stay on business... More

Was this review helpful? Yes 1
BMERIGOLD, General Manager at Courtyard by Marriott Chicago St. Charles, responded to this review

I am so glad to hear you like our updated lobby. We love it too. I am not surprised to hear you had a great experience with Ashley. She is are front desk supervisor and does an excellent job. She has a wonderful positive attitude daily that is contagious. More

Dayton, Ohio
Top Contributor
98 reviews 98 reviews
41 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed August 20, 2012

This hotel was just above average and somewhat bland. service fell below marriott's standards. room was spacious and comfortable but kind of blah/dull bathroom was small and shower + sink area should be upgraded. With many great business hotel choices in this area, this hotel needs to look at taking steps for approval.

Was this review helpful? Yes 1
BMERIGOLD, General Manager at Courtyard by Marriott Chicago St. Charles, responded to this review

Thank you for comments. We appreciate all feedback from our guests. We remodel our guest rooms every 6 to 7 years to meet our guests needs. You comments will help when are next renovation comes around. More

Chicago, Illinois
Contributor
13 reviews 13 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed July 19, 2012 via mobile

Good hotel for the business traveler. Nestled in St. Charles IL which is a quaint town with good choices for unique shopping and dining.

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BMERIGOLD, General Manager at Courtyard by Marriott Chicago St. Charles, responded to this review

Thank you for your kind comments. St. Charles is a beautiful town and we do have a nice location off the main road. We are happy to hear you enjoyed your time here. More

Shanghai
Senior Contributor
32 reviews 32 reviews
12 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed July 10, 2012 via mobile

Nice rooms, nice countryside environment, clean atmosphere just across from a golf-ground, nice people. So what's average here ? Well, the food offer, to a European palate and sense of what's healthy, just does not make it. The swimming pool must be 4m x 4m. How do you swim in THAT ? Room amenities, well: nothing in the fridge, insufficient... More

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Management response:

Thank you for sharing your experience with us. We are located in a nice spot in St Charles, off the main road on our own private drive. This does make our hotel a little more peaceful than most. Our Courtyard area is a great place to relax outdoors when the weather is nice. Our indoor pool is not adequete for... More

Joshua Tree, California
Top Contributor
227 reviews 227 reviews
72 hotel reviews
91 helpful votes 91 helpful votes
4 of 5 stars Reviewed July 4, 2012

Very quiet location, upgraded lobby, rooms have balconies, so ask for one. a/c not great, but it is a heat wave now. front desk, nice, friendly, again housekeeping needs improvements- mgr need to clearly teach how to clean, vacuum and deal with the bathroom properly. and pls courtyard, get some soap that WORKS

Was this review helpful? Yes
Management response:

Thank you for your kind comments about the hotel. It was very nice to have your group with us. So sorry you had to be here during the 100 degree heat wave! Courtyard just changed to using Paul Mitchell soap and shampoo products. We are very excited to offer this quality brand to our customers. More

urbana ohio
Senior Contributor
21 reviews 21 reviews
18 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed July 3, 2012

This facility was lovely, fresh and clean. The staff I encountered during my 2 day stay were very friendly and helpful. The king bed was extremely comfortable and I really appreciated the highly responsive air conditioner system, as the temperature outside was unbearably hot. In fact, I would be singing the praises of this Courtyard, were it not for the... More

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Management response:

Thank you for your kind comments about the cleanliness of the hotel and our courteous staff. I know that our bathroom area is different than most with the vanity area separate from the bathroom area. It is a bigger benefit when there is more than one person in the room as one can use the mirror area while the other... More

Delray Beach, Florida, United States
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed June 4, 2012

I have been staying at this hotel at least three times a year since it opened twelve years ago. Most of these stays are between two and three weeks at a time and it totally feels like home. The staff under Barbara Merigold are absolutely amazing and I now insist that they call me by my first name owing to... More

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Management response:

We love our regulars! You know you are part of our family. On your arrival date, we can't wait for you to come into the hotel and say "Honey, I'm Home. Thanks for posting your comments about the staff! More

Dallas, Texas
Senior Contributor
25 reviews 25 reviews
22 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed May 3, 2012 via mobile

Wifi is slow. Rooms are pretty good but need updating. No HD.

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BMERIGOLD, General Manager at Courtyard by Marriott Chicago St. Charles, responded to this review

We have some great news for our guests. We will be turning on HD this Friday, May 11th in all of our guest rooms. We are also adding more bandwith for faster internet the week of May 8th. We hope you are able to come back and enjoy these upgrades. More

Grand Marais, Minnesota
Top Contributor
68 reviews 68 reviews
8 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed April 24, 2012

The location, the cleanliness, the staff were all great. But certian aspects did not set well with me after staying there for 5 nights. Some of these seem to have been because of corporate decisions/guidelines not due to the staff. Examples: no complimentary breakfast, not even continental, some of the guests seemed to have coupons for free use at the... More

Was this review helpful? Yes
BMERIGOLD, General Manager at Courtyard by Marriott Chicago St. Charles, responded to this review

Thank you for your comments. I am very glad to hear that you found our service excellent and the cleanlienss of our hotel excellent. It was mentioned that you stayed in a room with a king size bed and a pull out sofa. For three adults in one room, we recommend booking our double queen room. This gives you two... More

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Additional Information about Courtyard by Marriott Chicago St. Charles

Address: 700 Courtyard Drive, Saint Charles, IL 60174
Location: United States > Illinois > Saint Charles
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard by Marriott Chicago St. Charles 3*
Number of rooms: 121
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Also Known As:
Courtyard By Marriott Chicago St. Charles Hotel Saint Charles
Courtyard Saint Charles
Saint Charles Courtyard
Saint Charles Marriott

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