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Courtyard by Marriott Chicago St. Charles

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700 Courtyard Drive, Saint Charles, IL 60174
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Courtyard by Marriott Chicago St. Charles
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Courtyard by Marriott Chicago St. Charles
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82 reviews from our community

Traveler rating
    39
    28
    13
    1
    1
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20
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Bloomington, Illinois
Senior Contributor
29 reviews 29 reviews
6 hotel reviews
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We stayed here for three nights and were pretty pleased. The room was clean and fresh feeling; plenty of room for two people. The couch was odd, however. No matter how we configured ourselves, it just wasn't very inviting to sit upon. Later in the stay, we discovered that it was a pull-out bed, but it still lacked the "poofyness"... More 

Was this review helpful? Yes 1
Midland, Michigan
Top Contributor
81 reviews 81 reviews
27 hotel reviews
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed with family for long weekend while in town for a hockey tournament. Lobby, cafe and business area updates are very nice and the place was clean and looked great. Fitness room was small but well appointed and the machines are new and easy to use. Our room rate included breakfast each day and that was a tremendous value. Food... More 

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BMERIGOLD, General Manager at Courtyard by Marriott Chicago St. Charles, responded to this review

I am so pleased to hear about your experience last weekend. It was our pleasure hosting your group. All the players were so polite and well behaved! We hope your tournament returns again next year. We'd love to have you back. Thank you for sharing your wonderful comments about the hotel on Trip Advisor. More 

Bloomfield Hills, Michigan
Top Contributor
87 reviews 87 reviews
30 hotel reviews
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed 4 weeks ago

My husband and I spent 2 nights at the Courtyard. Our room was clean, very pretty and newly re-done. The staff was friendly and helpful. I loved the main area where you could sit by the fire, get a glass of wine or sit with friends. The breakfast was good, but not like other courtyards where you make a waffle... More 

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BMERIGOLD, General Manager at Courtyard by Marriott Chicago St. Charles, responded to this review

Thank you for sharing your experience on Trip Advisor. I am so glad to hear that you like our renovated rooms. We are very happy with them. It's also nice of you to comment on our great staff. I am very proud of my crew. Your comment about the dark room is true and we get that a lot. Our... More 

Illinois
Top Contributor
69 reviews 69 reviews
14 hotel reviews
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed March 1, 2015

We stayed one night Saturday to Sunday in a double queen room on the front side of the building. We chose the hotel for the location as we needed to go to Pheasant Run for a competition on Sunday am. It was also convenient to the restaurant we were going to in St Charles. There weren't many cars in the... More 

Was this review helpful? Yes 1
BMERIGOLD, General Manager at Courtyard by Marriott Chicago St. Charles, responded to this review

Thank you for sending your review to Trip Advisor. We often get guests at our hotel with an event at the Pheasant Run. Being off the main road, we can offer our guests a very quiet and relaxing stay. I am very glad to hear that you found our double queen room very comfortable for your party of four. Queen... More 

Rochester Hills, Michigan
Top Contributor
63 reviews 63 reviews
11 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed February 4, 2015

While this is a typical Courtyard, the staff was extremely welcoming and helpful. Breakfast is not included in the rate. However, the offerings are moderately priced with good variety. Guests can order anything from a simple yogurt or bagel up to a full egg and/or pancake breakfast. The Bistro offerings in the evening are a bit scant, however, there are... More 

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BMERIGOLD, General Manager at Courtyard by Marriott Chicago St. Charles, responded to this review

Thank for taking the time to share your positive experience at our hotel on Trip Advisor. Many hotels can offer clean and comfortable accommodations. The staff at a hotel can turn a good visit into a great visit. I am glad my staff does that at our hotel. I'm very proud of them and their dedication to making our hotel... More 

Lancaster, Ohio
Senior Reviewer
8 reviews 8 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed January 27, 2015

The staff was very pleasant and helpful. The room was very clean and comfortable. There was a 1/2 fridge and coffee pot but no microwave. Bathroom counter was just a wee bit cramped. The mattress seemed to have some sort of memory-foam topper that held your body heat against you. Some people would like this but it made the menopausal... More 

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BMERIGOLD, General Manager at Courtyard by Marriott Chicago St. Charles, responded to this review

Thank you for nice comments about the staff and our clean hotel. I am glad to hear that you had a very relaxing and comfortable stay with us. We appreciate that you shared your experience on Trip Advisor. Hope to see you again soon. More 

Ocala, Florida, United States
Senior Contributor
32 reviews 32 reviews
28 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed December 4, 2014

We stayed here for a few days while visiting family for Thanksgiving. This is a very quiet location which I loved (no interstate noise) nearby is Walmart & IHOP. There is no breakfast included but they do have a small bistro on site although a bit pricey. Rooms were clean and bed was comfortable. Employees were friendly and efficient. I... More 

Was this review helpful? Yes 1
BMERIGOLD, General Manager at Courtyard by Marriott Chicago St. Charles, responded to this review

We are so glad to hear you enjoyed your stay over Thanksgiving weekend. We know the holidays are very important to our customers, and I am so glad to hear my staff made your stay extremely pleasant. Thank you for sharing your comments on Trip Advisor. More 

Saint Louis, Missouri
Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 2, 2014

This Courtyard stay was a truly delightful stay. The hotel staff was very helpful from the beginning of the stay to checkout. We were in the area for a Thanksgiving family visit and were delighted with the location. Our room was very well appointed and clean. We will book here again.

Was this review helpful? Yes 1
BMERIGOLD, General Manager at Courtyard by Marriott Chicago St. Charles, responded to this review

We are so glad to hear that you had a wonderful stay here while being in town for the Thanksgiving weekend. Thank you for sharing your stay on Trip Advisor. More 

Springfield, Missouri
Top Contributor
82 reviews 82 reviews
75 hotel reviews
70 helpful votes 70 helpful votes
2 of 5 stars Reviewed November 18, 2014

I've stayed at Marriott properties--including Courtyard hotels--all over the world. This was the rudest I had ever encountered. Upon check-in at this hotel, I was curtly informed by Gaby, the clerk on duty, that Elite Gold status is not honored at this hotel. When I said that was odd as I've stayed at Marriott hotels all over the world and... More 

Was this review helpful? Yes 2
BMERIGOLD, General Manager at Courtyard by Marriott Chicago St. Charles, responded to this review

Dear Fayaya, Thank you for sharing your experience on Trip Advisor. I am sorry you felt that your Gold Status with Marriott was not honored at our property. Of course we honor all of the Elite Member benefits at this hotel along with every other hotel in our portfolio. With over 3700 hotels, in 70 countries, it is important that... More 

Indianapolis, Indiana
Contributor
16 reviews 16 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed November 5, 2014

Stayed at the Courtyard Chicago St. Charles for a Family Wedding. The hotel staff we interacted with was excellent. The hotel in general and our room in particular were very clean. The location was very easy to get into and out of. The room seemed to be well insulated against noise from other rooms or the hallways. We stayed on... More 

Was this review helpful? Yes 1
BMERIGOLD, General Manager at Courtyard by Marriott Chicago St. Charles, responded to this review

I am so glad to hear you enjoyed your stay with us while attending a wedding. Our staff looks forward to every wedding as it is such a fun time for everyone. Thank you for sharing such wonderful comments about your stay. More 

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