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Courtyard by Marriott Chicago St. Charles

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700 Courtyard Drive, Saint Charles, IL 60174
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1 room 1 guest
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Courtyard by Marriott Chicago St. Charles
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97 Reviews from our TripAdvisor Community

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Traveler rating
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11
5
38
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
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  • All months
    (97)
  • Mar-May only
    (17)
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    (24)
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Delray Beach, Florida, United States
Level Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This is truly an amazing hotel to stay at anywhere in the United States, why, because it takes a great manager and staff to make a great hotel. When one is committed to Style, Cleanliness, great staff and wonderful attitude, look no further than G.M. Barbara Merigold. Her dedication and commitment are what makes the Courtyard Saint Charles in Illinois... More 

Was this review helpful? Yes
BMERIGOLD, General Manager at Courtyard by Marriott Chicago St. Charles, responded to this review

It is music to my ears when I hear "Honey, I'm home." We treasure our loyal guests and enjoy getting to know our new ones. A hotel can have all the bells and whistles, but it needs a truly good staff to make a stay special. The staff here really takes that to heart. Thank you for acknowledging me and... More 

Houston, Texas
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Was not pleased to pay a rate of 167.00 and the have to pay for coffee the next morning. I am not a breakfast person but I do like coffee in the morning. I hate Starbucks and this is what they serve, No options. SUCKS

Was this review helpful? Yes
BMERIGOLD, General Manager at Courtyard by Marriott Chicago St. Charles, responded to this review

Thank you for sharing your stay on Trip Advisor. I understand you are a coffee fan, but not a Starbuck's fan. We do serve Starbuck's coffee in our restaurant, which then restricts us from offering other coffee in our lobby. Our second option to the Starbuck's is our guest room coffee. We just added single cup brewers to our rooms... More 

Chicago, Illinois, United States
Level Contributor
8 reviews
5 of 5 stars Reviewed 2 weeks ago

Just stayed here 2 nights for my sisters wedding. From the point of checking in to checking out, this place was amazing! We received a wedding rate of $129/night if booked by a certain date. Very affordable! Our room was much larger and nicer than expected!! I kept telling everyone at the rehearsal, "The hotel is SO nice!" The lobby... More 

Was this review helpful? Yes
BMERIGOLD, General Manager at Courtyard by Marriott Chicago St. Charles, responded to this review

Thank you for your kind comments about the hotel. We love it as much as you do! I am glad to hear that you and your family had a wonderful time at the wedding and enjoyed the large spaces the hotel has to offer. We appreciate you sharing your feedback on Trip Advisor and hope to see you and your... More 

Irving, Texas
Level Contributor
103 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
3 of 5 stars Reviewed 4 weeks ago

One would expect, with these brands, that they would offer a free breakfast - but not Courtyard. For that you'd need to stay at the Hampton Inn which is on the opposite side of the street. Not much to comment - sink area very small, old type a/c in the wall which was noisy - I also had a connecting... More 

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BMERIGOLD, General Manager at Courtyard by Marriott Chicago St. Charles, responded to this review

Thank you for taking the time to share your stay on Trip Advisor. I understand that a complimentary breakfast is important to you. Marriott does offer four brands that do include a breakfast: Residence Inn, Springhill Suites, Fairfield Inn, and Towneplace Suites. Courtyard properties offer a Bistro restaurant/bar instead. We are able to provide Starbuck's coffee, and items made fresh... More 

Joshua Tree, California
Level Contributor
316 reviews
84 hotel reviews
common_n_hotel_reviews_1bd8 140 helpful votes
4 of 5 stars Reviewed July 23, 2015

Stayed here again since last year and only gets better. rooms always cleaned properly, staff when entering- courteous, and smiling. easy access and quiet area. some rooms have balconies to view surrounding greenery. wifi is good and has small but easy indoor pool

Was this review helpful? Yes
BMERIGOLD, General Manager at Courtyard by Marriott Chicago St. Charles, responded to this review

I am so glad to hear that you returned to our hotel for another visit and found our rooms and staff consistent with your last visit. We have very little turnover at the hotel. Most staff members have been there since the hotel opened over 15 years ago. Our housekeepers are dedicated to providing clean rooms and our front desk... More 

Level Contributor
9 reviews
3 hotel reviews
5 of 5 stars Reviewed July 15, 2015

My family stayed a couple of nights for a family reunion in downtown Chicago. The Manager Barbara actually drove my family to the train station when the Marriott Van was used elsewhere. I have never seen this dedication to customer service in the hotel industry! The gym and pool are close to the restroom and elevator which is very convenient.... More 

Was this review helpful? Yes
BMERIGOLD, General Manager at Courtyard by Marriott Chicago St. Charles, responded to this review

Thank you very much for filling out a survey about the hotel. It was my pleasure to drive you to the train station. With the trains coming by every hour or two in the afternoon, I didn't want you to have to wait for the next one. I hope you and your family had a wonderful time sight seeing in... More 

Ocean City, New Jersey
Level Contributor
134 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
3 of 5 stars Reviewed July 8, 2015

This is a nice Courtyard property. The staff was responsive and always attempting to meet my needs. The rooms are basic the towels well below average, air conditioning unit (above average). Everything else - standard. The restaurant is average and the food is like (of course) every other Courtyard (flatbread and sandwiches, etc...) - so nothing to get excited about.... More 

Was this review helpful? Yes
BMERIGOLD, General Manager at Courtyard by Marriott Chicago St. Charles, responded to this review

Thank you for your nice comments about the hotel and our staff. Our lobby computers are scheduled for an upgrade this month. We are very excited. We appreciate your feedback and hope you visit again when your travels bring you back to St. Charles. More 

Des Moines, Iowa
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 5, 2015

This hotel is wonderful. The staff is great. Brad, thank you very much for making our stay very relaxing. Keep it up CSC. We traveled out to Chicago for the 4th of July Grateful dead show and came back to the hotel and was upgraded by a wonderful staff. Thanks!

Was this review helpful? Yes
BMERIGOLD, General Manager at Courtyard by Marriott Chicago St. Charles, responded to this review

So glad to hear that you enjoyed the Grateful Dead concert and our hotel! I am glad Brad took good care of you. He has been with us for over 15 years, and we are very grateful to have him. Thanks for sharing your wonderful comments on Trip Advisor. More 

Rochester, Michigan
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed June 26, 2015 via mobile

If I could give a zero I would. I travel extensively for work and am happy to stay in most places. This is one of the worst places I've had to deal with. I had a corporate rate with a one night free certificate. ..which was refused by the front desk. They told me they wouldn't honor it because they... More 

Was this review helpful? Yes
BMERIGOLD, General Manager at Courtyard by Marriott Chicago St. Charles, responded to this review

Thank you for sharing your comments on Trip Advisor. I am glad to hear that you received a complimentary night certificate for our hotel. These certificates are usually donated to our local businesses or chartable organizations. On the letter, we do list that the complimentary room is only available based on availability, and must be booked by either our sales... More 

Illinois
Level Contributor
24 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 stars Reviewed June 24, 2015

This is the best hotel in St. Charles. I have stayed at other hotels in St. Charles, but this is the best by far. The staff is very friendly, the rooms are very clean and the property is newly renovated, which looks great by the way. I will stay here again next time I travel to St. Charles.

Was this review helpful? Yes
BMERIGOLD, General Manager at Courtyard by Marriott Chicago St. Charles, responded to this review

Thank you so much for your kind comments about our hotel and great staff. We are very happy to be your first choice when traveling to St. Charles! More 

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