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Courtyard by Marriott Chicago St. Charles

3.0 of 5 700 Courtyard Drive, Saint Charles, IL 60174
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Certificate of Excellence 2014
Courtyard by Marriott Chicago St. Charles
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Courtyard by Marriott Chicago St. Charles
Courtyard by Marriott Chicago St. Charles
Courtyard by Marriott Chicago St. Charles
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74 reviews from our community

Traveler rating
    35
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    13
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Springfield, Missouri
Top Contributor
74 reviews 74 reviews
68 hotel reviews
49 helpful votes 49 helpful votes
2 of 5 stars Reviewed 1 week ago NEW

I've stayed at Marriott properties--including Courtyard hotels--all over the world. This was the rudest I had ever encountered. Upon check-in at this hotel, I was curtly informed by Gaby, the clerk on duty, that Elite Gold status is not honored at this hotel. When I said that was odd as I've stayed at Marriott hotels all over the world and... More

Was this review helpful? Yes 1
BMERIGOLD, General Manager at Courtyard by Marriott Chicago St. Charles, responded to this review

Dear Fayaya, Thank you for sharing your experience on Trip Advisor. I am sorry you felt that your Gold Status with Marriott was not honored at our property. Of course we honor all of the Elite Member benefits at this hotel along with every other hotel in our portfolio. With over 3700 hotels, in 70 countries, it is important that... More

Indianapolis, Indiana
Contributor
16 reviews 16 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed at the Courtyard Chicago St. Charles for a Family Wedding. The hotel staff we interacted with was excellent. The hotel in general and our room in particular were very clean. The location was very easy to get into and out of. The room seemed to be well insulated against noise from other rooms or the hallways. We stayed on... More

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BMERIGOLD, General Manager at Courtyard by Marriott Chicago St. Charles, responded to this review

I am so glad to hear you enjoyed your stay with us while attending a wedding. Our staff looks forward to every wedding as it is such a fun time for everyone. Thank you for sharing such wonderful comments about your stay. More

Morton, Illinois
Top Contributor
115 reviews 115 reviews
22 hotel reviews
63 helpful votes 63 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Clean. Comfortable. Courteous staff. This is newly redecorated and consistent with Courtyards across the country. The staff welcomed us and we had a quick check in.Close to downtown and restaurants.Free Parking.

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BMERIGOLD, General Manager at Courtyard by Marriott Chicago St. Charles, responded to this review

Thank you for your wonderful comments about our staff and our newly remodeled hotel. We are glad that you chose our hotel for your visit to St Charles. Thank you for sharing your experience on Trip Advisor. More

Monroe Center, Illinois
2 reviews
5 of 5 stars Reviewed 3 weeks ago

I had over 50 rooms booked for our wedding party and out of town wedding guests at this hotel. I couldn't have been more pleased with EVERYTHING this hotel did for our guests, the bride, and our family to ensure a great experience. From setting up the room block to adding rooms as they booked, to distributing 110 gift bags... More

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BMERIGOLD, General Manager at Courtyard by Marriott Chicago St. Charles, responded to this review

I am so glad you had a wonderful time with your family and friends last weekend at the wedding. Your group was very fun. It is always a pleasure for us to make a bride's wedding day perfect in every way. Thank you for sharing you experience on Trip Advisor. We were so glad to have you stay with us. More

Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
3 of 5 stars Reviewed October 19, 2014

Nice and clean hotel! Look like it has been remodeled. Need to provide free breakfast to keep up with competitor. If we didn't have the free Marriott Rewards, we would have stayed elsewhere that offered a free breakfast.

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BMERIGOLD, General Manager at Courtyard by Marriott Chicago St. Charles, responded to this review

I am so glad to hear that you loved our remodeled hotel. We are very happy to have such a beautiful hotel to share with our guests. Regarding the breakfast, Courtyard made the decision to get away from the traditional breakfast buffet. Instead, we make all our breakfast items fresh and made-to- order. We are able to have more of... More

1 review
5 of 5 stars Reviewed September 24, 2014

I recently stayed at this courtyard in St. Charles, IL. The hotel was recently re-modeled and the rooms and décor are great. The wings and pizza are off the hook The staff is the most friendly Marriott staff in the country. They completely go out of their way to ensure you get everything you need. Try this courtyard its the... More

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BMERIGOLD, General Manager at Courtyard by Marriott Chicago St. Charles, responded to this review

Thank you for taking the time to do a review on Trip Advisor. I am so glad you chose our hotel to visit when you come to St. Charles because it is aways a pleasure to see you. The staff loves having you here. Both you and your associates are always fun to be around. We are lucky to have... More

Memphis, Tennessee
Reviewer
5 reviews 5 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 20, 2014

Quick check in, very very clean, no unpleasant smells in room, beautiful sheets, balcony outside room, super nice sofa couch, walking distance to papa johns and a small shopping center.. shopping center not awesome but itll do... only thing i didnt like was there was no microwave in room or on floor... there is one down stairs in the lobby

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BMERIGOLD, General Manager at Courtyard by Marriott Chicago St. Charles, responded to this review

I am so glad to hear you had an excellent stay. We are very happy with our renovated hotel, and we are thrilled to hear that you enjoyed it as well. You mentioned that there were no unpleasant smells in room. Part of that is because we do not have the microwaves in the room. We do keep a microwave... More

Boca Raton, Florida
Reviewer
5 reviews 5 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 13, 2014

This Courtyard/Marriott has all the usual offerings, WiFi, Breakfast etc that any business traveller needs. I like to use it for it's location which is less than an hour's drive from O'Hare International Airport and iif you do not need to go to the Loop/Downtown, it is well located to cover Western Chicago Area.

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BMERIGOLD, General Manager at Courtyard by Marriott Chicago St. Charles, responded to this review

Thank you for your kind comments about the hotel. We are thrilled to have beautifully new renovated guest rooms to compliment our contempory innovative lobby and Bistro. I am glad you find St Charles a convenient location as it is a charming little town with great local restaurants and venues. We look forward to having you back soon! More

Attica, Indiana
Reviewer
5 reviews 5 reviews
3 hotel reviews
4 of 5 stars Reviewed September 6, 2014

We stayed one night at the Courtyard with a bus tour group. Our room was very clean and the beds were comfortable. We used the hot tub and it was very nice and not over chlorinated. A couple of things kept me from giving this a 5: The mirrored closet doors are directly behind the sink and the light over... More

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BMERIGOLD, General Manager at Courtyard by Marriott Chicago St. Charles, responded to this review

I am so glad to hear that your stay was pleasant. I hope you and your group enjoyed your visit to St. Charles. I am sorry for the confusion over breakfast and that the coffee was not hot. I am going to double check to make sure the coffee maker is in good working order and that the containers we... More

2 reviews
3 of 5 stars Reviewed August 24, 2014

The hotel was excellent. Very comfortable stay. The only negative is they offer breakfast for free until 9:30 AM. We showed up at 9:27 and we couldn't get our breakfast. Very poor PR. We should have been able to eat our breakfast. It wasn't 9:30 AM and there wasn't a huge crowd around waiting for lunch. If you are going... More

Was this review helpful? Yes
BMERIGOLD, General Manager at Courtyard by Marriott Chicago St. Charles, responded to this review

I am so glad to hear that you had an enjoyable stay at the hotel. Thank you for letting me know that you were not able to get breakfast at 9:30am. We do close at that time, but the staff knows to be flexible and find a way to service our guests even after that time. I will be making... More

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Additional Information about Courtyard by Marriott Chicago St. Charles

Address: 700 Courtyard Drive, Saint Charles, IL 60174
Location: United States > Illinois > Saint Charles
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard by Marriott Chicago St. Charles 3*
Number of rooms: 121
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Also Known As:
Courtyard By Marriott Chicago St. Charles Hotel Saint Charles
Courtyard Saint Charles
Saint Charles Courtyard
Saint Charles Marriott

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