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Courtyard by Marriott Chicago St. Charles

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700 Courtyard Drive, Saint Charles, IL 60174
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Courtyard by Marriott Chicago St. Charles
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93 Reviews from our TripAdvisor Community

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Traveler rating
    44
    29
    15
    2
    3
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22
11
5
35
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
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Joshua Tree, California
Level Contributor
307 reviews
82 hotel reviews
common_n_hotel_reviews_1bd8 150 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Stayed here again since last year and only gets better. rooms always cleaned properly, staff when entering- courteous, and smiling. easy access and quiet area. some rooms have balconies to view surrounding greenery. wifi is good and has small but easy indoor pool

Was this review helpful? Yes
BMERIGOLD, General Manager at Courtyard by Marriott Chicago St. Charles, responded to this review

I am so glad to hear that you returned to our hotel for another visit and found our rooms and staff consistent with your last visit. We have very little turnover at the hotel. Most staff members have been there since the hotel opened over 15 years ago. Our housekeepers are dedicated to providing clean rooms and our front desk... More 

Level Contributor
2 reviews
5 of 5 stars Reviewed 2 weeks ago

My family stayed a couple of nights for a family reunion in downtown Chicago. The Manager Barbara actually drove my family to the train station when the Marriott Van was used elsewhere. I have never seen this dedication to customer service in the hotel industry! The gym and pool are close to the restroom and elevator which is very convenient.... More 

Was this review helpful? Yes
BMERIGOLD, General Manager at Courtyard by Marriott Chicago St. Charles, responded to this review

Thank you very much for filling out a survey about the hotel. It was my pleasure to drive you to the train station. With the trains coming by every hour or two in the afternoon, I didn't want you to have to wait for the next one. I hope you and your family had a wonderful time sight seeing in... More 

Ocean City, New Jersey
Level Contributor
129 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This is a nice Courtyard property. The staff was responsive and always attempting to meet my needs. The rooms are basic the towels well below average, air conditioning unit (above average). Everything else - standard. The restaurant is average and the food is like (of course) every other Courtyard (flatbread and sandwiches, etc...) - so nothing to get excited about.... More 

Was this review helpful? Yes
BMERIGOLD, General Manager at Courtyard by Marriott Chicago St. Charles, responded to this review

Thank you for your nice comments about the hotel and our staff. Our lobby computers are scheduled for an upgrade this month. We are very excited. We appreciate your feedback and hope you visit again when your travels bring you back to St. Charles. More 

Des Moines, Iowa
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

This hotel is wonderful. The staff is great. Brad, thank you very much for making our stay very relaxing. Keep it up CSC. We traveled out to Chicago for the 4th of July Grateful dead show and came back to the hotel and was upgraded by a wonderful staff. Thanks!

Was this review helpful? Yes
BMERIGOLD, General Manager at Courtyard by Marriott Chicago St. Charles, responded to this review

So glad to hear that you enjoyed the Grateful Dead concert and our hotel! I am glad Brad took good care of you. He has been with us for over 15 years, and we are very grateful to have him. Thanks for sharing your wonderful comments on Trip Advisor. More 

Rochester, Michigan
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 4 weeks ago via mobile

If I could give a zero I would. I travel extensively for work and am happy to stay in most places. This is one of the worst places I've had to deal with. I had a corporate rate with a one night free certificate. ..which was refused by the front desk. They told me they wouldn't honor it because they... More 

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BMERIGOLD, General Manager at Courtyard by Marriott Chicago St. Charles, responded to this review

Thank you for sharing your comments on Trip Advisor. I am glad to hear that you received a complimentary night certificate for our hotel. These certificates are usually donated to our local businesses or chartable organizations. On the letter, we do list that the complimentary room is only available based on availability, and must be booked by either our sales... More 

Illinois
Level Contributor
24 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
5 of 5 stars Reviewed 5 weeks ago

This is the best hotel in St. Charles. I have stayed at other hotels in St. Charles, but this is the best by far. The staff is very friendly, the rooms are very clean and the property is newly renovated, which looks great by the way. I will stay here again next time I travel to St. Charles.

Was this review helpful? Yes
BMERIGOLD, General Manager at Courtyard by Marriott Chicago St. Charles, responded to this review

Thank you so much for your kind comments about our hotel and great staff. We are very happy to be your first choice when traveling to St. Charles! More 

Michigan City, Indiana
Level Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed June 1, 2015

I stay in St. Charles several times a year. Hands down, this hotel is my favorite. I can often tell a lot about a hotel by their staff turnover. This hotel has the same wonderful staff, year after year. Their hospitality training is superb. From the moment you arrive, they know you by name and the room you prefer. I... More 

Was this review helpful? Yes 1
BMERIGOLD, General Manager at Courtyard by Marriott Chicago St. Charles, responded to this review

It's always nice to hear such great comments about the staff. Many have been here since the hotel opened over 15 years ago. I am so glad to hear that Vicki went above and beyond helping you get more hangers for your room. It is nice for us to have regular guests as we like to see a friendly face... More 

Wilmington, North Carolina
1 review
5 of 5 stars Reviewed May 14, 2015

Great hotel. Excellent experience. Hotel staff extremely friendly. I stay at least a couple times a month and the staff remembers me and what I like from what type of room to the how I like my food. Feels like a second home.

Was this review helpful? Yes
BMERIGOLD, General Manager at Courtyard by Marriott Chicago St. Charles, responded to this review

Thank you for taking the time to share your kind comments about our hotel and the staff. It is rewarding for us to recognize and take good care of our regular customers. I am very glad the staff knows you and your preferences and makes the hotel a second home for you. More 

Seattle, Washington
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 stars Reviewed May 5, 2015

Made reservations for five. Called to change one from two nights to one, central reservations screwed it up and canceled the reservation. Never booking Marriott again. Always go with Hilton. Done!!! Front desk deserted, calling a manager. No manager on site, front desk not sure what to do.

Was this review helpful? Yes
BMERIGOLD, General Manager at Courtyard by Marriott Chicago St. Charles, responded to this review

Thank you for sharing your comments on Trip Advisor. I am sorry to hear that your reservation was cancelled instead of just changing your arrival date. If this was the case, you should have received a cancellation email from Marriott in advance, unless you booked through an external source such as Expedia or Priceline. If that was the case, we... More 

Versailles, Kentucky
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed April 23, 2015

The hotel is OK. Not a WOW by any means. My room smelled like an ashtray!! I made it through the first night but complained the next morning. The placed an air filtering system in the room for the day. It helped not the next morning I noticed the odor was coming from the bothroom-sink-closet area. I assume someone (or... More 

Was this review helpful? Yes
BMERIGOLD, General Manager at Courtyard by Marriott Chicago St. Charles, responded to this review

Thank you for sharing your comments on your stay with us. I am disappointed your room smelled like smoke. As you may know, Marriott hotels are all smoke free. Not only that, we charge a $250 fee to anyone that smokes in our rooms. I went to your room after you checked out, and didn't smell any smoke. I know... More 

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