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All 12 Saint Charles hotels

Pheasant Run Resort and Convention Center

3.0 of 5 Resort   |   4051 East Main Street, Saint Charles, IL 60174
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Pheasant Run Resort and Convention Center
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Ranked #10 of 12 Hotels in Saint Charles
A recent review
3 of 5 stars Reviewed October 20, 2014
Theresa T
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544 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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There are newer reviews for Pheasant Run Resort and Convention Center
See the most recent reviews
Contributor
14 reviews 14 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed October 20, 2014 via mobile

When I arrived at Pheasant Run I was exhausted after just traveling internationally.I had really low expectations after reading all the reviews online but when I got to my room,I couldn't beleive it!The room was beautiful and spacious like a suite and I had a huge window facing the golf course!I was so thrilled and the bed was fantastic with... More 

Was this review helpful? Yes 3
Allyson C, Marketing Manager at Pheasant Run Resort and Convention Center, responded to this review

Hi Theresa, thank you so much for your detailed review of our property! I am so happy to hear that you found your room relaxing and that you enjoyed the great food our property has to offer. We do unfortunately close some of our outlets based on hotel occupancy, and I am sorry to hear that this was inconvenient during... More 

Chicago, Illinois, United States
1 review
5 of 5 stars Reviewed October 17, 2014

I went to the Harvest Beer Pairing last night and OH MY GOD it was fantastic. I had an absolute great time with my best friend. It was such a great night. I love this hotel with its unique charm. Not only is the hotel so fun to walk through and enjoy all of the fun spots on bourbon street,... More 

Was this review helpful? Yes
Allyson C, Marketing Manager at Pheasant Run Resort and Convention Center, responded to this review

Hi Ryan, I'm so glad to hear that you enjoyed our Oktoberfest beer pairing menu! I'll be sure to pass your compliments on to the staff and our executive chef Tiffany. They'll be thrilled as well to hear that your evening was so fun! I hope that you'll be able to return soon to experience other parts of Pheasant Run... More 

Indianapolis, IN
Top Contributor
59 reviews 59 reviews
48 hotel reviews
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed October 15, 2014

I stayed at this resort for a night when in town on business. The room was very large and had a beautiful view of the golf course. The bathroom was also really big and well lit. We found the staff to be pretty helpful and friendly and they were able to get us an extremely early check in. This is... More 

Was this review helpful? Yes
Allyson C, Marketing Manager at Pheasant Run Resort and Convention Center, responded to this review

Hello, and thank you for your comments on your recent stay with us! I'm so glad you enjoyed the beautiful golf course views (that's one of my favorite parts of the resort). I hope you'll have a chance to stay with us again soon - please follow us on Facebook and Twitter to keep an eye out for special offers... More 

Des Plaines, Illinois
Senior Contributor
25 reviews 25 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed October 14, 2014

I purchased a Groupon for a night's stay at Pheasant Run and was really excited to have some time with friends who were also going. Well we had a wonderful lunch at a Mexican restaurant called Puebla Modern Mexican ( to die for ) then we went to check into the hotel. Well here our journey begins, the line was... More 

Was this review helpful? Yes 3
Allyson C, Marketing Manager at Pheasant Run Resort and Convention Center, responded to this review

Hi Nina, Thank you for providing us with your feedback on your recent stay. I'm so sorry to hear about your experience - what you are describing is not acceptable and certainly not the level of service that we strive to provide our guests. I will be passing your comments on to both our Housekeeping and Front Desk department managers.... More 

Chicago, Illinois
Senior Contributor
39 reviews 39 reviews
15 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed October 13, 2014

My husband and I got a great deal on a nights stay at Pheasant Run resort with comedy show tickets. We were excited to getaway, check in was at 4pm so it gave us enough time to go to our boys football games before leaving. Upon arrival check in was great and fast! Going up to our room we noticed... More 

Was this review helpful? Yes
Allyson C, Marketing Manager at Pheasant Run Resort and Convention Center, responded to this review

Hello, thank you for your comments about your recent stay. I am sorry to hear about the issues with your room condition as well as the service in the restaurant - I will pass your comments on to our engineering and food & beverage department managers. While our hotel is definitely a great place to bring the kids, we hope... More 

Schaumburg, Illinois
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed October 13, 2014

I stayed at this hotel with a coupon from Livingsocial. Went here for a girls weekend with a friend. The staff was friendly, but the hotel itself was pretty outdated. The beds were comfortable. Our shower did not drain properly and our toliet had trouble flushing at times. They have 3 pools. The outdoor one was closed (obviously), and they... More 

Was this review helpful? Yes 1
Allyson C, Marketing Manager at Pheasant Run Resort and Convention Center, responded to this review

Hello, and thank you so much for your detailed feedback about your stay. We do have some renovations being planned, and will be sharing more information as soon as we can, but I hope that you'll be able to come back in the future and experience an all-new Pheasant Run! However, I am disappointed to hear about some of the... More 

cincinnati
1 review
5 of 5 stars Reviewed October 13, 2014

Had a nice time it as very relaxing weekend. Enjoyed the heated pools and the outdoor fire pit. we also ate at the harvest restaurant and it was wonderful. The bed was nice and slept well. Very much enjoyed the stay.

Was this review helpful? Yes
Allyson C, Marketing Manager at Pheasant Run Resort and Convention Center, responded to this review

Hi, and thank you so much for your 5-star review! I'm so happy to hear your stay with us was a good one, and I'm especially glad you were able to take advantage of some beautiful September weather and enjoy the fire pit and pools! We hope to see you again soon - please be sure to check out our... More 

New Orleans, Louisiana
Contributor
19 reviews 19 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 11, 2014

Amazing staff! Way too many to name. EVERYONE was super helpful. Amazing property (I love the New Orleans theme) Great car service. Request a Tower room facing the airport on a high floor and you will have amazing views 24 hours a day. Super cool Indoor/Outdoor Pool. Great stay for business and supercool for families.

Was this review helpful? Yes
Allyson C, Marketing Manager at Pheasant Run Resort and Convention Center, responded to this review

Hi, and thank you so much for your review! I'm thrilled to hear that your stay with us was worthy of a 5-star rating. I love our Bourbon Street as well - we think it's a really unique part of our resort, and we hope for you it felt a little bit like a home away from home! We hope... More 

Cincinnati, Ohio, United States
2 reviews
5 of 5 stars Reviewed October 3, 2014

Spent the weekend here recently and had a great time. Everything you would want to do in one place. The room was spacious and clean and the staff was very nice and attentive. I loved Bourbon Street and the general ambience of the hotel. The indoor and outdoor pools were beautiful and in the evening there was a lovely fire... More 

Was this review helpful? Yes
Allyson C, Marketing Manager at Pheasant Run Resort and Convention Center, responded to this review

Hi Gail, Thanks so much for your wonderful review of your stay! I'm so glad to hear that your time here was a 5-star experience, and especially pleased that you were able to take advantage of some of our most unique aspects - from Bourbon Street to our indoor/outdoor pool! I will be sure to pass on your comments to... More 

Chicago, Illinois
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 1, 2014

My husband and I have stayed at Pheasant Run numerous times since our first visit in 2002 and always enjoy it. We had our wedding reception here five years ago. This stay was a get together with a group of friends to celebrate my husband's birthday and all of our guests had a great time. The guest rooms in the... More 

Was this review helpful? Yes
Allyson C, Marketing Manager at Pheasant Run Resort and Convention Center, responded to this review

Hi Becky, Thanks so much for your wonderful review! I'm honored to hear that you've chosen us for a few special occasions - first your wedding reception, and now a great birthday celebration! I'll be sure to pass your comments on to our entire team. I'm particularly happy that you were able to take advantage of so many of our... More 

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Additional Information about Pheasant Run Resort and Convention Center

Address: 4051 East Main Street, Saint Charles, IL 60174
Location: United States > Illinois > Saint Charles
Price Range (Based on Average Rates): $
Hotel Class:3 star — Pheasant Run Resort and Convention Center 3*
Number of rooms: 473
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Also Known As:
Pheasant Run Hotel Saint Charles

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