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Pheasant Run Resort and Convention Center

4051 East Main Street, Saint Charles, IL 60174
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1 room 1 guest
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Pheasant Run Resort and Convention Center
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628 Reviews from our TripAdvisor Community

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Traveler rating
    205
    132
    120
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    88
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (208)
Date | Rating
  • English first
  • Any
English first
  • All months
    (628)
  • Mar-May only
    (147)
  • Jun-Aug only
    (238)
  • Sep-Nov only
    (146)
  • Dec-Feb only
    (97)
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San Jose, California
Level Contributor
140 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 163 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

We've been visiting Pheasant Run for many years but have not been back for several as we've relocated from IL. We spent a recent weekend with family and found it's really looking dated. Both pools could really use an update and the New Orleans theme seems pretty tired too. I guess I say this based on the price of the... More 

Was this review helpful? Yes
Chicago, Illinois
Level Contributor
27 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago

We were celebrating our 30th wedding anniversary and after I booked three rooms I read some reviews that are not accurate. The resort is going through renovations, this is why some rooms and prices are very economical. The rooms my children stayed in were huge, they liked them. I was so worried at first because I saw the reviews after... More 

Was this review helpful? Yes
Pheasant R, Front Office Manager at Pheasant Run Resort and Convention Center, responded to this review

I hope you had a wonderful anniversary and am thrilled that your family had such a great experience at our resort! Customer service is of the utmost importance to us and know that our staff does everything they can to make sure everyone has a fun and relaxing visit with us; it is nice to know that it shows. I... More 

Joliet, Illinois
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Laura & George want to thank you, SUZANNE the Splash party DJ & Jambalaya's Karaoke DJ for making our wonderful weekend so special~~~!!!!!. She is the most heartwarming, sweetest woman ever! She met our weekends expectations for sure! You are the BEST SUZANNE. Too bad she wasn't around for the pool party on Sat. afternoon though. However, we still had... More 

Was this review helpful? Yes
Pheasant R, Front Office Manager at Pheasant Run Resort and Convention Center, responded to this review

Thank you so much, Laura and George! I am so glad you enjoyed our Splash Bar and DJ Suzanne. She joins us poolside every Saturday and Sunday in the Summer and is a frequent entertainer at Jambalaya on weekend nights all year round. We love having her with us and love that our guests have so much fun at our... More 

Bolingbrook, Illinois, United States
Level Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My family and I have stayed here twice! I love quick staycations with the family occassionally and this was a good one. My recommendation is to pay the upcharge for a room in the tower. All of the rooms in the tower are updated. Our stay was nice, the people was nice and we had lots to do with all... More 

Was this review helpful? Yes
Pheasant R, Front Office Manager at Pheasant Run Resort and Convention Center, responded to this review

Thank you for continuing to choose our resort time and time again; your loyalty means a lot to us. We are in the process of renovating all of our rooms, including the tower rooms. Soon enough, all of our rooms will be refreshed and renovated. I hope when you join us again, you will be able to enjoy these new... More 

Lyons, Illinois
Level Contributor
3 reviews
5 of 5 stars Reviewed 2 weeks ago

Staff could not have been more helpful and the service and the food in the Harvest Restaurant was excellent, and we really enjoyed the show. We'll be back. It was a nice easy drive and easy location to get to

Was this review helpful? Yes
Pheasant R, Front Office Manager at Pheasant Run Resort and Convention Center, responded to this review

I am thrilled that you had a wonderful time at our resort and am excited that you will be joining us again in the future! At the resort, we do everything we can to make sure our guests have a fantastic experience from start to finish and it seems like we succeeded. Thank you so much for choosing to stay... More 

Middlegrove
Level Contributor
23 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed 3 weeks ago

we went to St Charles for All Pontiac Car Show and stayed at Pheasant Run for the first time. Parking for the hotel is horrible, the hotel feels outdated. we stayed in the Tower and had a view of the roof.

Was this review helpful? Yes
Pheasant R, Front Office Manager at Pheasant Run Resort and Convention Center, responded to this review

Thank you for joining us during the All Pontiac Car Show! We do our best to ensure every guest has a convenient parking space, but during car show events this can prove difficult, as a portion of the lot is dedicated to the show. In order to assist guests who may have to park a distance away from the entrance... More 

Galesburg, Illinois
2 reviews
1 of 5 stars Reviewed 4 weeks ago

Only stayed here because only availability in the town and nearby. Room was dirty - visible dirt on floor, carpet and bath area. Definitely did not shower. Hallways were disgusting. Dinner: Tried the rib special. Overpriced and so spicy - worthless. Will never stay here again even if I have to drive all night.

Was this review helpful? Yes
Pheasant R, Front Office Manager at Pheasant Run Resort and Convention Center, responded to this review

Thank you for your honest feedback and I am sincerely sorry that your experience with us was not a positive one. We make every attempt to ensure that our guests have an outstanding experience and we are disappointed that we did not succeed in this mission. Our management team will be addressing your concerns with both the cleanliness of the... More 

West Chicago, Illinois, United States
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I live one town over from here, so I've grown up coming to Pheasant Run. I decided to book an overnight trip so my husband and I could enjoy a Zanies show and celebrate our 5 year anniversary. Check in was fast and simple, our room was 111 in the main section (not tower). It was close to everything, thankfully.... More 

Was this review helpful? Yes 1
Pheasant R, Front Office Manager at Pheasant Run Resort and Convention Center, responded to this review

Thank you for your review. Pheasant Run has been a part of the community for over 50 years and is a part of many people's childhood memories. We really appreciate that you thought of returning for a getaway and are truly sorry that the room did not meet your expectations. We are excited by our upcoming renovations and hope that... More 

Saint Charles, Illinois
1 review
3 of 5 stars Reviewed July 28, 2015

This hotel has good amenities but needs upgrades. The food is terrible, the cooks don't do a good job of handling public food, need training. The hotel has a shuttle to use but the service is bad. They have you waiting way too long to be picked up when they can only go a few miles. Interior is old an... More 

Was this review helpful? Yes
Pheasant R, Front Office Manager at Pheasant Run Resort and Convention Center, responded to this review

Hi Monique, Thank you for providing us with your comments. I am sincerely sorry that you had to wait for our shuttle for an extended period of time and that our staff was not welcoming. I will be speaking to our front desk about this occurrence, Regarding the shuttle, it is a complimentary service provided to our guests based on... More 

Des Moines, Iowa
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed July 28, 2015

When we stayed here a year ago for our competition it was disgusting with holes in the ceiling and mold everywhere. We were assured it had just been taking over by new management and would be rectified. When we returned while the ceiling no longer leaked, it was still disgusting. We stayed in room 5105 and it reeked of mold.... More 

Was this review helpful? Yes 1
Pheasant R, Front Office Manager at Pheasant Run Resort and Convention Center, responded to this review

I am so sorry that you did not leave with a positive impression of our property and that you had so many issues with your room. We greatly appreciate your feedback and will investigate the condition of room 5105. We have just begun the remodeling process. Although it is a process that takes time, we are confident that many of... More 

Hotel Review Summarization

What travelers say

  • Golf course(8)
  • Very nice(5)
  • Indoor pool(3)
  • Tower rooms(3)
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