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All 12 Saint Charles hotels

Pheasant Run Resort and Convention Center

3.0 of 5 Resort   |   4051 East Main Street, Saint Charles, IL 60174
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Pheasant Run Resort and Convention Center
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Ranked #10 of 12 Hotels in Saint Charles
A recent review
3 of 5 stars reviewed 2 weeks ago
andlynm Hampshire, Illinois
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543 reviews from our community

Traveler rating
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    97
    75
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 1 week ago

I was at Pheasant Run this weekend. The place is in such a desperate need of a face lift it is sad. I was here back in College in the early 90s thought it was dated, again about 6 years ago with my kids for a Xmas weekend and thought the same thing. This weekend I again felt the same... More 

Was this review helpful? Yes 3
Hampshire, Illinois
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 2 weeks ago

My husband and I visited Pheasant Run for a quick weekend getaway to celebrate our anniversary. We arrived a few hours before the 3:00 p.m. check in time, hoping to get into a room early and eat lunch on-site. The disgruntled staffer at the front desk informed us that checkout would be at the "guaranteed 3 pm", and that no... More 

Was this review helpful? Yes 1
PRResort19, Director of Sales at Pheasant Run Resort and Convention Center, responded to this review

Thank you for your review. We seriously value your business and do hope that you give us another opportunity to serve you. I would like to hear a bit more about your stay and feedback. Please feel free to email me directly. Thank you, jhahn@pheasantrun.com More 

Virginia, Illinois, United States
Contributor
14 reviews 14 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I have been attending a convention here for several years. It is a great resort with very comfortable rooms. It might be time for some updates in the bathrooms, but it is a very comfortable room and well appointed. There are many things to do right at the resort and they have several packages with entertainment included. Convention rates are... More 

Was this review helpful? Yes
PRResort19, Director of Sales at Pheasant Run Resort and Convention Center, responded to this review

Thank you so very much for sharing your experience. We value your comments and hope that you visit us again on your next trip to beautiful St. Charles! Jeanne Hahn Director of Sales & Marketing More 

Bloomington
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

This place is getting dated. The rooms are comfy but lack space and lighting. The bathroom was nasty. Hairs in the sink and shower. The front desk staff was very helpful with my evening travel and checking in. The bars close way to early. 10:00 pm seriously? The pool in still open too. Hotel across the street was newer and... More 

Was this review helpful? Yes 1
Allyson C, Marketing Manager at Pheasant Run Resort and Convention Center, responded to this review

Hello, and thank you so much for providing us feedback. We're glad you were able to enjoy some of our great amenities while you were here - being able to swim in November is one of my favorite things about the hotel! I am sorry to hear about some of the issues you encountered, however - I will pass your... More 

Illinois
Top Contributor
133 reviews 133 reviews
40 hotel reviews
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed overnight at this property while attending a concert at the Arcada Theatre in St. Charles. It's very large with several places to eat. It was Sunday, and not many of them were open when we were there. There was a little cafe for breakfast that had minimal choices the next morning. The bar area was nice for Sunday... More 

Was this review helpful? Yes 1
Allyson C, Marketing Manager at Pheasant Run Resort and Convention Center, responded to this review

Hi there, and thank you so much for your feedback on your recent stay! I'm so glad to hear that you enjoyed yourself. I love the indoor/outdoor pool in the winter - it's a really unique experience for Chicagoland in November! I'm happy to hear you got to enjoy some of our other amenities as well. However, I am disappointed... More 

Chicago, Illinois
Contributor
13 reviews 13 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed November 12, 2014

Visited the resort in September 2014 to celebrate a 70th birthday for Al Keska with 3 rooms reserved. Stayed from Friday night until Sunday and never left the resort. Food was good but very costly for our group of 9. Two of us had a 'groupon' for golf. Accidently booked a tee time for 1 hour prior to the groupon... More 

Was this review helpful? Yes 2
PRResort19, Director of Sales at Pheasant Run Resort and Convention Center, responded to this review

Hello- Thank you for the review. We apologize that your stay encountered some challenges. I would welcome the opportunity to discuss further. Please email me directly so we can discuss. Thank you, jhahn@pheasantrun.com More 

Chicago, Illinois
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed November 10, 2014

room was old and loud!! heard the people above us and outside our door. running, yelling and banging sounds all night and early morning! bathroom was outdated and dirty. food was terrible and way overpriced. if i go back, ill order a pizza and have it delivered. i will ask for the newest room they have in the tower. it... More 

Was this review helpful? Yes 2
PRResort19, Director of Sales at Pheasant Run Resort and Convention Center, responded to this review

Thank you for your review. We seriously value your business and do hope that you give us another opportunity to serve you. We have been making so many improvements lately and many of them are based your advice. Please feel free to reach out to me directly with any other comments or suggestions. Thank you, jhahn@pheasantrun.com More 

Contributor
16 reviews 16 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed November 5, 2014

We really enjoyed the restaurants, the pool and the comedy club. The room was spacious but smelled funky. The old tv was hard to see because the room was so big and the tv so small. The Jambalaya restaurant was great and we had jambalaya The indoor outdoor pool was wonderful. The comedy club was really well run and the... More 

Was this review helpful? Yes 1
PRResort19, Director of Sales at Pheasant Run Resort and Convention Center, responded to this review

Thank you so very much for sharing your experience. We value your comments and hope that you visit us again on your next trip to beautiful St. Charles! Than you! More 

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed November 3, 2014 via mobile

After checking on on Monday assuming I could watch Monday Night football, but was told no because they don't get ESPN, I tried to order dinner from the menu ON MY BED!, only to be told room service and all of the restaurants were closed because it is a Monday???? Awful experience for the business traveler. I am part of... More 

Was this review helpful? Yes 1
Allyson C, Marketing Manager at Pheasant Run Resort and Convention Center, responded to this review

Hello, and thank you for your feedback on your recent stay with us - I am deeply disappointed to hear about your negative experience. If you can contact us at info@pheasantrun.com, we'd love to discuss your stay in more detail. Additionally, we are planning renovations in the future so we do hope that you'll give us another chance to see... More 

Reviewer
4 reviews 4 reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed November 3, 2014

The front desk staff was kind and helpful. The interior of the hotel ewas clearly old and outdated. That was okay until we entered the room and were hit in the face by a musty stench that reeked of cat urine. I know that smell only because we had a sick cat who had that problem. Bad enough that I... More 

Was this review helpful? Yes 2
Allyson C, Marketing Manager at Pheasant Run Resort and Convention Center, responded to this review

Hello, and thank you for providing us with feedback from your recent stay. I'm so sorry to hear about your negative experience - I will make sure that our housekeeping department reviews your comments so that this issue can be corrected. We do have large renovations planned, so we hope you will decide to come back and see all the... More 

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Additional Information about Pheasant Run Resort and Convention Center

Address: 4051 East Main Street, Saint Charles, IL 60174
Location: United States > Illinois > Saint Charles
Price Range (Based on Average Rates): $
Hotel Class:3 star — Pheasant Run Resort and Convention Center 3*
Number of rooms: 473
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Also Known As:
Pheasant Run Hotel Saint Charles

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