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All 12 Saint Charles hotels

Pheasant Run Resort and Convention Center

3.0 of 5 Resort   |   4051 East Main Street, Saint Charles, IL 60174
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Pheasant Run Resort and Convention Center
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Ranked #9 of 12 hotels in Saint Charles
A recent review
5 of 5 stars reviewed yesterday
Alicia M Hot Springs, Arkansas
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418 people have reviewed this hotel

Traveler rating
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    68
    50
    52
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91
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117
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (127)
Date | Rating
  • English first
  • Any
English first
Hot Springs, Arkansas
1 review
5 of 5 stars Reviewed yesterday NEW

I have stayed at Pheasant Run several times and always had such great experiences. It's unique atmosphere and friendly staff make it my favorite place to stay when I am visiting St. Charles. I have had the pleasure of attending business meetings there and the food is always very good and the staff attends to all our needs with a... More

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Bartlett, i
1 review
5 of 5 stars Reviewed yesterday NEW

We had an incredible experience at the Pheasant Run Resort & Spa Vargas Wellness 5k Run this past weekend. The run was on the beautiful golf course which was a runners dream! They even had a children's 1/2 mile fun run which my niece loved! We enjoyed the rib fest at their restaurant, Jambalaya - all you can eat and... More

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Schererville, Indiana, United States
Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 1 week ago

I made reservations on the 24th of February for the next day. I called the next morning to cancel them. The reservations desk said that would be alright. The $229 bill showed up on my credit card. I called back and customer service said I must cancel 48 hours in advance. They also said I was told that, when I... More

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jpj97, Director of Sales at Pheasant Run Resort and Convention Center, responded to this review

Thank you for your response. We do rely on and value this feedback. Please feel free to email me so we can further discuss your experience. Thank you again, Jeanne Hahn Director of Sales and Marketing More

Lansing, Michigan
Contributor
12 reviews 12 reviews
10 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 1 week ago

Since an event we were attending was being held at Pheasant Run, I booked the room before looking at reviews. Upon arriving, the lobby was nice and the front desk person was attentive. Since we arrived before the 4 p.m. check-in time, but a room wasn't yet available, the employee did our registration and said he would move the cleaning... More

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Oaklyn, New Jersey
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed at the hotel for work back in February on a couple of the coldest days they've had in years, so this review doesn't include anything about the golf facilities or any other outdoor features. Overall, the room was decent. I stayed in one of the tower rooms, which was well maintained and very clean. Customer service was good,... More

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PheasantResort, Director of Sales at Pheasant Run Resort and Convention Center, responded to this review

Thank you for the nice review and excellant feedback! We hope to welcome you back soon... we will mak sure we have plenty of soup!!! Thank you, Jeanne Hahn Director of Sales and Marketing More

Toronto, Canada
Reviewer
5 reviews 5 reviews
4 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Our pool (billiards) team stayed at the Pheasant Run in October/November 2013 for one week while it hosted the TAP Nationals. The rooms themselves needed an upgrade but they were clean and everything in our room was in working condition. There were visible stains on some of the bed sheets and the beds were small. We requested a fridge in... More

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jpj97, Director of Sales at Pheasant Run Resort and Convention Center, responded to this review

Thank you for your review. We seriously value your business and do hope that you give us another opportunity to serve you. We have been making so many improvements lately and many of them are based your advice. Please feel free to reach out to me directly with any other comments or suggestions. Thank you, Jeanne P. Hahn Director of... More

Mount Prospect, Illinois
Reviewer
5 reviews 5 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

The room was clean but small and showed wear. The hallways are cold dirty and very dated. The best feature of this resort is the outdoor/indoor pool. It was amazing. You could swim outside where it was snowy and freezing then you swim under the wall and are inside and can stand in the hot water that comes down the... More

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PheasantResort, Director of Sales at Pheasant Run Resort and Convention Center, responded to this review

Thank you for your review. We apologize that your stay had some challenges. We take feedback (good and bad) very serious. It is truly what helps us to improve our product and services at the resort. Thank you again, Jeanne P. Hahn Director of Sales & Marketing More

Chicago, Illinois
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We stayed this past weekend and it was lovely. We received a complementary upgrade to the Tower as our room was not available when we arrived for check in just before 5 pm. Our Tower room was on the 15th floor and the view was spectacular! The room was very neat and clean. Indoor/outdoor pool was warm and we enjoyed... More

Was this review helpful? Yes 1
PheasantResort, Director of Sales at Pheasant Run Resort and Convention Center, responded to this review

Thank you for the review. We always appreciate feedback and certaily hope we can welcome you back soon! Jeanne Hahn Director of Sales More

West Chicago, Illinois
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

I took my husband to Pheasant Run for his 62nd birthday. We had a large whirlpool suite. The room was spacious and very nice. The resort and rooms are a bit dated, but well maintained and clean. The staff couldn't have been nicer! We didn't use the pool area, but it certainly looked inviting! My husband had a massage at... More

Was this review helpful? Yes 1
Chicago, Illinois
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We spent a night at this resort for my daughter's bachelorette party. Although the rooms that we had (Courtyard Rooms) are a little dated, we all felt that the value of the room was good. Is this a 5 star resort? No. But the staff couldn't have been friendlier. Every single employee at this establishment was courteous, friendly, and very... More

Was this review helpful? Yes 1
PheasantResort, Director of Sales at Pheasant Run Resort and Convention Center, responded to this review

Thank you for the review. We always appreciate feedback and certaily hope we can welcome you back soon! Jeanne Hahn Director of Sales More

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Additional Information about Pheasant Run Resort and Convention Center

Also Known As:
Pheasant Run Hotel Saint Charles
Pheasant Run Hotel
Address: 4051 East Main Street, Saint Charles, IL 60174
Location: United States > Illinois > Saint Charles
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #9 of 12 hotels in Saint Charles
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Pheasant Run Resort and Convention Center 3*
Reservation Options:
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