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All 12 Saint Charles hotels

Pheasant Run Resort and Convention Center

3.0 of 5 Resort   |   4051 East Main Street, Saint Charles, IL 60174
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Pheasant Run Resort and Convention Center
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60%
Ranked #9 of 12 hotels in Saint Charles
A recent review
3 of 5 stars reviewed 4 days ago
Clinton W Crete, Illinois, United States
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473 people have reviewed this hotel

Traveler rating
    179
    94
    82
    60
    58
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107
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127
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (140)
Date | Rating
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English first
NJ
Senior Contributor
37 reviews 37 reviews
13 hotel reviews
29 helpful votes 29 helpful votes
2 of 5 stars Reviewed yesterday NEW

Pheasant Run calls itself a resort. Unfortunately, their facilities beg to differ. The rooms are the quality of cheap roadside motels - loud air conditioning units, dusty old carpets, dirty shower curtains, musty smell in the air. The outdoor swimming pool was closed in June - guess that says something about the place. It is quite far from anywhere. The... More

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Chicago, il
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

weekend of 4th of July....Checked in, found bedbug crawling into my suitcase, checked out. Management wanted to upgrade us to a suite and $50 dining certificate, but just could not stay there knowing the bugs were in the hotel. I ususally always check Bed Bug Registry.com before I stay ANYWHERE and of course I did not this time. There were... More

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Algonquin, Illinois
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 3 days ago NEW

We checked in on July 26th for one night. At 4pm out room wasn't available yet. Received 2- two free drink coupons for our troubles. Which was fine. But once we did get to our room we were totally disappointed! Run down, dreary and cheap. Not what we expected from a "resort". Room wasn't anything more than a "motel" room.... More

Was this review helpful? Yes 1
Saint Charles, Illinois
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

My wife took me here for my birthday on 7/26. She bought a $89 Groupon for a King Tower room for one night. Total was $101 with tax ect. Check-in was a breeze. We arrived at our room on the 3rd floor we noticed our room was right next to the elevator. The room was clean, bed was great but... More

Was this review helpful? Yes 3
PheasantResort, Director of Sales at Pheasant Run Resort and Convention Center, responded to this review

Thank you for the review. We appreciate the feedback and do take this very serious. We are happy to hear that you enjoyed several of our restaurants and Zanies! Please feel free to email me direct so that I can better understand some of the challenges you encountered. Thank you, Pheasant Run Resort jhahn@pheasantrun.com More

Crete, Illinois, United States
Top Contributor
63 reviews 63 reviews
9 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

All of the restaurants sheltered with the Pheasant Run Resort all serve very suitable food and varied cuisine from one to the next. Jambalaya, the Lounge and the Café each have selections to satisfy most appetites. Additionally, there was a delicious and well priced breakfast buffet. However, the tower rooms were just a bit outdated and leave a lot to... More

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PheasantResort, Director of Sales at Pheasant Run Resort and Convention Center, responded to this review

Hello- Thank you for the review. We appreciate the comments and are happy to hear you enjoyed our restaurant options. The resort was recently purchased and we are in the process of putting together renovation plans. We do hope you come back to visit soon! Thank you again, Pheasant Run Resort More

Detroit
Senior Contributor
49 reviews 49 reviews
22 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

This is a huge conference hotel with the best wi-fi I've ever experienced in a hotel. There is a good selection of restaurants in varying price ranges. The food was very tasty--I had some of the best salmon at one of our catered luncheons. Catering staff was very pleasant and accommodating. Tower Rooms are a nice size with plenty of... More

Was this review helpful? Yes 1
Illinois
Reviewer
5 reviews 5 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

I just stayed for a night with a group of girls. First impressions were frightening. The garbage, in the front of the hotel but on the outside, was overflowing with trash so people just started lining the area around the garbage can with litter. Parking was a little confusing and there was nobody greeting you outside to tell you where... More

Was this review helpful? Yes 1
Aurora, Illinois
1 review
5 of 5 stars Reviewed 1 week ago

Richard Anderson and Andres Perez both need to be recongnized for their outstanding customer service!!! We were there for a golf outing with a large party and they were on top of everything! Their presence, attention, and hard work was much appreciated. As busy as we kept them, they were super friendly and never stopped smiling :-) Keep up the... More

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Elyria, Ohio
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

I attempted to cancel reservation just short of two days in advance and they refused to assist. They insisted on charging me for a nights stay plus tax even with adequate notice. Normal policies are for a 24 hour notification,

Was this review helpful? Yes 1
West Dundee, Illinois
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

I just wanted to take a moment to let you know what a marvelous time we had at the Pheasant Run Resort in St. Charles, IL. Our family (6 different households) decided to take a weekend get-away and we could not have had a nicer time. The hotel, spa, and golf personnel were just outstanding. Obviously, things never go exactly... More

Was this review helpful? Yes 1
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Additional Information about Pheasant Run Resort and Convention Center

Address: 4051 East Main Street, Saint Charles, IL 60174
Location: United States > Illinois > Saint Charles
Price Range (Based on Average Rates): $
Hotel Class:3 star — Pheasant Run Resort and Convention Center 3*
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Also Known As:
Pheasant Run Hotel Saint Charles

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Class
Number of rooms
473

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