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All 12 Saint Charles hotels

Pheasant Run Resort and Convention Center

3.0 of 5 Resort   |   4051 East Main Street, Saint Charles, IL 60174
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Pheasant Run Resort and Convention Center
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Ranked #10 of 12 Hotels in Saint Charles
A recent review
5 of 5 stars reviewed 2 days ago
Malave1 Chicago, Illinois
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555 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Chicago, Illinois
1 review
5 of 5 stars Reviewed 2 days ago NEW

What a wonderful experience, we had an amazing time! Many of the negative reviews are before the resort came under new management. The resort has been updated throughout and does not have an old feel like people say in other posts. Our room was superior with a 27" flat screen, mini fridge, microwave, awesome comfortable bed, USB and new outlets... More 

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Dryden, Canada
Top Contributor
68 reviews 68 reviews
18 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 1 week ago

We attended a fishing and hunting sport show at Pheasant Run Resort in St Charles Illinois. Our stay was for 5 nights. The beds are very comfortable and the rooms had lots of space. Refrigerator and microwave were a bonus as we had a few small meals after the show's long hrs. However the TV, radio, dresser, and night stands... More 

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Wheeling, Illinois
Senior Contributor
24 reviews 24 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 1 week ago

I booked this resort in late December, Booked "Theater Package with Diner", on their website (which wasn't a very user friendly website). I checked their website the first week of the year to see if there were any changes, and to see if they were sold out, and check on the theater. They had changed their website (for the better)... More 

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Lake In The Hills
Senior Contributor
24 reviews 24 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 2 weeks ago

My husband and I went to the Pheasant Run Resort for a little get away. We went for a little R&R, while not being far from home. The first room we stayed in, we had teens/younger running around in circles on our floor. We called the front desk, and they did move us to a "quieter" area. This was true... More 

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chicago
Reviewer
4 reviews 4 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Spent the weekend at Pheasant Run. Great place with lots to do for both adults and kids. Best thing is you never have to get back in your car once you arrive, they have everything at the resort. The resort is run down in some sections, but overall a nice place.

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Allyson C, Marketing Manager at Pheasant Run Resort and Convention Center, responded to this review

Hi there, and thank you so much for reviewing your recent stay with us! We really appreciate your nice comments. I'm glad to hear that you enjoyed your stay - it sounds like you enjoyed some of our amenities while you were here which is fantastic. I am also pleased to say that we are planning major renovations and will... More 

Chicago, Illinois
Senior Contributor
23 reviews 23 reviews
14 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I booked pheasant run for new years eve heres the details. NYE Info: For this event alone. BOOK here! It was a lot of fun and we really enjoyed ourselves. It was a smaller crowd than what we expected though. Age ranges from late 20's/30's-100 (or so it seemed) We really enjoyed everything to do with the new years eve... More 

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Allyson C, Marketing Manager at Pheasant Run Resort and Convention Center, responded to this review

Hi Phoebe, Thank you so much for your detailed review of our property - we're so glad to hear that you enjoyed the New Year's festivities! Our staff works really hard to put on a great event, so I'll be sure to pass your comments to the team so they can make next year's party event better! I am, however,... More 

Batavia, Illinois
Senior Contributor
26 reviews 26 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We booked a month in advance and did not receive the requests we asked for. When checking in, the person barely spoke 2 words to us (others behind the desk were much more friendly and helpful). We were put in the Courtyard rooms (hallway was about as cold as walking outside). When we got in the room, we were not... More 

Was this review helpful? Yes
Allyson C, Marketing Manager at Pheasant Run Resort and Convention Center, responded to this review

Hello, and thank you so much for your feedback on your recent stay - I am sorry to hear that your experience with us was less than perfect, especially to kick off a New Year! I will pass your comments on to our team members, particularly our Housekeeping and Front Desk staff. I am definitely happy to hear that you... More 

Chicago, Illinois
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

One night was enough for me , I stayed there to celebrate the new year . The resort is big and the pool is very warm which is what I was looking for , the girls at front desk were very pleasant , but there was no toilet paper in our bathroom or tissue paper at our arrival , I... More 

Was this review helpful? Yes 1
Allyson C, Marketing Manager at Pheasant Run Resort and Convention Center, responded to this review

Hello, and thank you so much for sending us your comments on your recent stay. I am disappointed that your experience was just "ok" - we always strive for an exceptional stay for every guest, so I am sorry to hear that we have let you down. I'll be passing your comments on to our department managers so they can... More 

leo75
2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 4 weeks ago

This past stay caused me to see and say what others have negatively said about the cleanliness of this resort.Hairs in corners of bathroom. Food on floor next to bed. Only one coffee condiment pack and it was already opened with stirrer and sugar packet missing! If I was paying a cheap rate I could and would overlook this. I... More 

Was this review helpful? Yes 1
Allyson C, Marketing Manager at Pheasant Run Resort and Convention Center, responded to this review

Hi and thank you so much for your detailed feedback on your recent stay - I am so sorry to hear that we disappointed you. I read in your review that you attempted to contact our head of housekeeping, so I have reached out to her to make sure that you receive a call back. If you do not receive... More 

Wheaton, Illinois
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

We just spend a weekend at Pheasant Run after a 4 year absence. Going there with our grown children brought back memories of how magical the place can be with its many wings, indoor-outdoor pool, and countrified atmosphere. If you are looking for perfection and smoothness then this is not for you. However if you want to feel part of... More 

Was this review helpful? Yes 1
Allyson C, Marketing Manager at Pheasant Run Resort and Convention Center, responded to this review

Hi Ralph, Thank you so much for your wonderful review! Reading it brought a smile to my face - I'm so happy to hear that you enjoyed your recent stay as well as to learn that our resort is part of your family memories. I'll be sure to pass your compliments on to our team members as well. I'm also... More 

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Additional Information about Pheasant Run Resort and Convention Center

Address: 4051 East Main Street, Saint Charles, IL 60174
Location: United States > Illinois > Saint Charles
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Pheasant Run Resort and Convention Center 3*
Number of rooms: 473
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Also Known As:
Pheasant Run Hotel Saint Charles

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