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All 12 Saint Charles hotels

Pheasant Run Resort and Convention Center

3.0 of 5 Resort   |   4051 East Main Street, Saint Charles, IL 60174
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Pheasant Run Resort and Convention Center
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Ranked #9 of 12 Hotels in Saint Charles
A recent review
3 of 5 stars reviewed 6 days ago
Chops0660 Chicago, Illinois
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510 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (159)
Date | Rating
  • English first
  • Any
English first
Reviewer
4 reviews 4 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

Awful!!! Dirty, outdated, disgusting. There were literally piles of dirty towels in the hallway. The shower was moldy. The rooms had peeling wallpaper and paint. Awful mildew smell everywhere. Very disappointing, I would never ever recommend this place!

Was this review helpful? Yes 1
Chicago, Illinois
Contributor
11 reviews 11 reviews
5 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

My husband and I stayed here for a belated 10 yr Wedding Anniversary,and I am still recovering some surgery in August. We have mixed emotions as to our stay here. The resort itself is beautiful, check in was pleasant but, there were missed opportunities throughout the remainder of our stay. The beds in our room never ended up being made,... More

Was this review helpful? Yes 1
1 review
1 of 5 stars Reviewed 1 week ago

This was the worse!!!!! Please do your self a favor go to an extended stay!!! As we were adviced. Military service treated horrible.!!! Keep that in mind!!!!! The fact that they didn't want to be bothered was horrible! !!

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Cedar Rapids, Iowa
1 review
2 of 5 stars Reviewed 1 week ago

Each year in August Scrapbook Expo is held at this convention center. In 2012 we missed out on the deal at registration to book this hotel as a package thru Expo. So we book ourselves and we stayed in a 'tower' room. It was gorgeous. This year we were booked the package deal thru Scrapbook Expo and we were put... More

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West Bend, Wisconsin
2 reviews
5 of 5 stars Reviewed 1 week ago

My husband and I stayed here for our anniversary, the room was very clean and relaxing. We enjoyed the pools, at night we went to Zanies club the hostess was Michelle Deraedt she was super nice. Was smiling and talking taking time out for each customer. So we would with know doubt go back there. Enjoyed the whole package at... More

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Naperville, Illinois
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 2 weeks ago

We live in the area, and have stayed here twice recently for dance events going on at the hotel. It was bad last time, and even worse this time. First, we have young kids and weren't told when making the reservation that the main indoor pool was closed. Ok, so at least there's a second indoor pool, right? Yes, with... More

Was this review helpful? Yes 3
Allyson C, Marketing Manager at Pheasant Run Resort and Convention Center, responded to this review

Hi Ryan, I'm so sorry to hear about your negative experiences while staying with us. We understand that it was an inconvenience to have the indoor/outdoor pool closed during your stay - unfortunately, this maintenance was not planned which is why you weren't informed while making your reservations. We will be using your comments to help us address issues with... More

Chicago, Illinois
Senior Contributor
34 reviews 34 reviews
11 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed 2 weeks ago

This was my second stay at Pheasant Run. The restaurants and front desk were wonderful. We did ask to be upgraded to the tower but there was no availability. Therefore, we stayed at the back of the complex on the second floor walk up only. The halls which we had yo walk through stunk. I wanted to vomit. They tried... More

Was this review helpful? Yes 1
Allyson C, Marketing Manager at Pheasant Run Resort and Convention Center, responded to this review

Hello, and thank you for providing feedback on your recent stay - I am so sorry to hear your experience wasn't what you expected. I am pleased to say that renovations are being planned for the property and we will be sharing more information as it becomes available. I'm glad to hear that you enjoyed our restaurants, and will pass... More

Zurich, Switzerland
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

We had reserved 3Tower Rooms for our family reunion as we had read they were the most upscale of all. What a joke! The shower head and drain had rust all around it, the carpet in the room was never vaccumed. The room smelled musty and one dreaded to sit on the lonely and stained armchair. When one of our... More

Was this review helpful? Yes 1
Allyson C, Marketing Manager at Pheasant Run Resort and Convention Center, responded to this review

Hi Tamara, Thanks so much for providing your feedback on your recent stay - I'm so sorry to hear about the issues you experienced while you were here. I am happy to say that the hotel was recently purchased and renovations are currently being planned. We would like to discuss your stay with you further - when you have a... More

Chicago, Illinois
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 2 weeks ago

the staff was outstanding. They went out of their way to make our weekend get away a pleasant one. the rooms were clean. yes the resort is getting old but nothing was torn or worn. the pools were clean and the kids loved them.

Was this review helpful? Yes
Allyson C, Marketing Manager at Pheasant Run Resort and Convention Center, responded to this review

Thank you so much for your kind comments! I'm so glad to hear you enjoyed your stay. I'm happy to say that renovations are being planned, so hopefully you can come back after their completion for an even better Pheasant Run experience. We hope to have you stay with us again soon! Allyson Cataldo Marketing Manager More

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago via mobile

We booked two rooms through groupon to celebrate my daughters birthday. The rooms they placed us in were so disgusting. There were huge cob webs in the corners of the rooms. One of the rooms had a mildewy musty smell. We didn't make a fuss about it. We went to dinner and brought kids to game room. Very mediocre. Went... More

Was this review helpful? Yes 1
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Additional Information about Pheasant Run Resort and Convention Center

Address: 4051 East Main Street, Saint Charles, IL 60174
Location: United States > Illinois > Saint Charles
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Pheasant Run Resort and Convention Center 3*
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Also Known As:
Pheasant Run Hotel Saint Charles

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