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All 12 Saint Charles hotels

Pheasant Run Resort and Convention Center

3.0 of 5 Resort   |   4051 East Main Street, Saint Charles, IL 60174
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Pheasant Run Resort and Convention Center
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60%
Ranked #9 of 12 hotels in Saint Charles
A recent review
5 of 5 stars reviewed 2 days ago
adcbasset West Dundee, Illinois
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468 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (139)
Date | Rating
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English first
Elyria, Ohio
1 review
1 of 5 stars Reviewed 2 days ago NEW

I attempted to cancel reservation just short of two days in advance and they refused to assist. They insisted on charging me for a nights stay plus tax even with adequate notice. Normal policies are for a 24 hour notification,

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West Dundee, Illinois
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

I just wanted to take a moment to let you know what a marvelous time we had at the Pheasant Run Resort in St. Charles, IL. Our family (6 different households) decided to take a weekend get-away and we could not have had a nicer time. The hotel, spa, and golf personnel were just outstanding. Obviously, things never go exactly... More

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Contributor
18 reviews 18 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

We came into town for a wedding over the weekend. There was quite a long line to check in but check in was reasonably quick. Our room was a courtyard double along the golf course. When we arrived in our room it smelled slightly musty. The Ac units in the hallways are pretty loud but the unit in our room... More

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Las Vegas, Nevada
1 review
4 of 5 stars Reviewed 5 days ago NEW

This Hotel has a lot to offer with pools, golf course, spa and a nice fitness room. The staff was friendly, but not exceptional customer service. The bell person was very helpful when we were leaving. One of the other guests was in the elevator with us and commented how nice the hotel was

Was this review helpful? Yes 1
Cape May Beach, NJ
2 reviews
3 of 5 stars Reviewed 5 days ago NEW

We stayed 5 days during our car enthusiast annual rally and found the golf rooms a bit tired (Tower may be better and certainly looked newer). All the staff we encountered were friendly, up-beat and helpful. Especially notable was Angel Marquez, restaurant manager, who always took time to check our table and ask how our food & service were. He... More

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birmingham
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago NEW via mobile

Horrible stay.dirty room.dust from years of neglect co Ming off curtains. Musty smell in the halls. Dated older look.people partying at2am.loud noise keeping us awake. On check out day police body line yellow tape was across shattered glass door from violence. Better stays at pebble beach or robert trent jones.dont risk your family safety!

Was this review helpful? Yes 1
Philadelphia, PA
Contributor
16 reviews 16 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago

My wife and I stayed here for three nights as part of my car enthusiast club's national convention. We didn't utilize all of the facilities, but there were many (pools, golf, etc.) things to entertain, especially for families with children. Service was always very good. The main restaurant had good food but was quite overpriced ($42 for a steak dinner... More

Was this review helpful? Yes 1
Illinois
Contributor
11 reviews 11 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

Our son and his fiancée booked their wedding reception at Pheasant Run. Amanda Eubank the catering sales manager was amazing to work with. Her attention to detail and recommendations were perfect! Everything was beautiful and went like clockwork! The pre-reception appetizers were presented beautifully and delicious. Our dinner was amazing and the banquet staff was so quick and attentive. Our... More

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Boulder, Colorado
2 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 1 week ago

I know this will seem dramatic, but I can't think of a more succinct way to put this: Absolutely the WORST hotel I've ever stayed at. It's bad enough that when you arrive you realize all the photos make it look MUCH nicer than it is and that in fact it's old and not very well maintained. But when you... More

Was this review helpful? Yes 2
Saint Charles
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

Richard Anderson and Andres Perez deserve to be recognized for their outstanding service! They went above and beyond and they always made sure our drinks we're full, asked us if we needed anything to let them know in-spite of how busy they were with the large group that we had.

Was this review helpful? Yes 4
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Additional Information about Pheasant Run Resort and Convention Center

Address: 4051 East Main Street, Saint Charles, IL 60174
Location: United States > Illinois > Saint Charles
Price Range (Based on Average Rates): $
Hotel Class:3 star — Pheasant Run Resort and Convention Center 3*
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Also Known As:
Pheasant Run Hotel Saint Charles

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Class
Number of rooms
473

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