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All 12 Saint Charles hotels

Pheasant Run Resort and Convention Center

3.0 of 5 Resort   |   4051 East Main Street, Saint Charles, IL 60174
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Pheasant Run Resort and Convention Center
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Ranked #10 of 12 Hotels in Saint Charles
A recent review
3 of 5 stars reviewed 2 days ago
sunnilady Chicago, Illinois
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515 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Chicago, Illinois
Senior Contributor
32 reviews 32 reviews
11 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Had a girlfriends night out. Really enjoyed their comedy club, and outdoor bonfire. The rooms also have a great view of the beautiful golf course. The rooms were clean, but do need an upgrade. Only issue I had was being woke up with banging noises like they were doing some maintenance in the room above. Front desk staff also needs... More

Was this review helpful? Yes 1
Indian Head Park
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

The staff needs more training. In each restaurant our server literally 'disappeared'. The waste baskets in our room were still full from the prior occupant. The toilets do not flush correctly. Housekeeping did not leave any shampoo, conditioner or lotion. The location is great. We did have a good time, however.

Was this review helpful? Yes 1
tampa
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 1 week ago

I returned to the resort for a business trip and I was happy that the elevator and hallways weren't as hot as they were last time. The service was alot better and the desk people were more friendly. The room was okay, the toilet however, we still have issues with it. They don't flush as well as they should, it's... More

Was this review helpful? Yes 1
PRResort19, Director of Sales at Pheasant Run Resort and Convention Center, responded to this review

Thank you for the review. We are happy to hear that your stay has improved. Please feel free to email us more details about your challenges. We would like to further investigate. Thank you, Pheasant Run Resort info@pheasantrun.com More

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago via mobile

This hotel was DIRTY. I had salt in my coffee maker. The shower was filthy. I turned the water on for 15 minutes before getting in for fear that I would get Ligoniers Disease. The room hadn't been dusted in months. TV didn't work as far as getting a clear picture. Way over priced. The staff was informed about all... More

Was this review helpful? Yes 2
Saint Charles, Illinois, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

WE love to go stay at Pheasant Run!!!! My granddaughter visited the kids corner program (babysitting ....not sure if I got the name of it exact) and really felt welcome right away...she wanted to go in and when we came back to get her she asked to stay a while longer. She made crafts to share with us and a... More

Was this review helpful? Yes 1
PRResort19, Director of Sales at Pheasant Run Resort and Convention Center, responded to this review

We are happy you and your family enjoyed Pheasant Run! We hope to welcome you back soon. Winter packages and specials will be out soon. Check our website and Facebook page for updates. Thank you, Pheasant Run Resort More

Reviewer
4 reviews 4 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Awful!!! Dirty, outdated, disgusting. There were literally piles of dirty towels in the hallway. The shower was moldy. The rooms had peeling wallpaper and paint. Awful mildew smell everywhere. Very disappointing, I would never ever recommend this place!

Was this review helpful? Yes 3
Chicago, Illinois
Contributor
11 reviews 11 reviews
5 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed 2 weeks ago

My husband and I stayed here for a belated 10 yr Wedding Anniversary,and I am still recovering some surgery in August. We have mixed emotions as to our stay here. The resort itself is beautiful, check in was pleasant but, there were missed opportunities throughout the remainder of our stay. The beds in our room never ended up being made,... More

Was this review helpful? Yes 3
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 2 weeks ago

This was the worse!!!!! Please do your self a favor go to an extended stay!!! As we were adviced. Military service treated horrible.!!! Keep that in mind!!!!! The fact that they didn't want to be bothered was horrible! !!

Was this review helpful? Yes 3
Cedar Rapids, Iowa
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago

Each year in August Scrapbook Expo is held at this convention center. In 2012 we missed out on the deal at registration to book this hotel as a package thru Expo. So we book ourselves and we stayed in a 'tower' room. It was gorgeous. This year we were booked the package deal thru Scrapbook Expo and we were put... More

Was this review helpful? Yes 1
West Bend, Wisconsin
2 reviews
5 of 5 stars Reviewed 3 weeks ago

My husband and I stayed here for our anniversary, the room was very clean and relaxing. We enjoyed the pools, at night we went to Zanies club the hostess was Michelle Deraedt she was super nice. Was smiling and talking taking time out for each customer. So we would with know doubt go back there. Enjoyed the whole package at... More

Was this review helpful? Yes
PRResort19, Director of Sales at Pheasant Run Resort and Convention Center, responded to this review

Thank you for the nice comments! We appreciate your business and hope to welcome you back soon. Thank you, Pheasant Run Resort More

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Additional Information about Pheasant Run Resort and Convention Center

Address: 4051 East Main Street, Saint Charles, IL 60174
Location: United States > Illinois > Saint Charles
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Pheasant Run Resort and Convention Center 3*
Number of rooms: 473
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Also Known As:
Pheasant Run Hotel Saint Charles

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