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Quality Inn & Suites

2.5 of 5
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1600 E. Main St, Saint Charles, IL 60174 (Formerly Holiday Inn Express)
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Quality Inn & Suites
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Ranked #8 of 12 Hotels in Saint Charles
A recent review
4 of 5 stars Reviewed September 2, 2014
RetiringAt62 Pekin, Illinois
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61 reviews from our community

Traveler rating
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    22
    13
    4
    4
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15
12
5
15
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Quality Inn & Suites
See the most recent reviews
Pekin, Illinois
Top Contributor
114 reviews 114 reviews
11 hotel reviews
74 helpful votes 74 helpful votes
4 of 5 stars Reviewed September 2, 2014

Stayed here August 22. Check in was smooth. Friendly staff. Room was huge! I think it was considered a suite but it was one large room rather than a separate bedroom and living area. King Size Bed. Microwave. Small Fridge & Sink. Dining Table. Desk. Immediately above the check-in desk. No elevator (that I saw) but they did ask if... More 

Was this review helpful? Yes 1
Lorie J, Front Office Manager at Quality Inn & Suites, responded to this review

Dear RetiringAt62, Thank you for taking the time to write about the excellent stay you had with us at Quality Inn & Suites, St. Charles, IL. I agree that our hotel is clean, neat and that our team members are friendly and helpful and I am glad that is exactly what you experienced. It is our #1 priority to succeed... More 

New Lenox, Illinois
Contributor
19 reviews 19 reviews
18 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed July 28, 2014

Stayed 1 night during a baseball tournament a few miles away. Clean room, friendly front desk guy. Decent breakfast but a long and winding walk to room 164. Pool facilities very nice. Clean property. Plenty of eating establishments nearby.

Was this review helpful? Yes 1
Lorie J, Front Office Manager at Quality Inn & Suites, responded to this review

Dear igotgas, Thank you for sharing with us your experience at Quality Inn & Suites, St. Charles. Glad you got a change to enjoy our outdoor pool and some of the fantastic restaurants we have in our area. We pride ourselves in great customer service and are happy to hear you received that service upon arrival. Please visit us again... More 

superior twp, United States
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 23, 2014

I was here on business and my company books my travel, they originally had us across the street and the hotel was awful. I saw the quality inn and had them move us here, Nice hotel, clean, friendly staff, nice pool area and courtyard.

Was this review helpful? Yes 2
Lorie J, Front Office Manager at Quality Inn & Suites, responded to this review

Dear ShellyB, Thank you for your kind words about our hotel. We are glad you enjoyed our pool, courtyard and the cleanliness of our rooms. Hope to see you in the future! Lorie Jefferson Front Office Manager Quality Inn & Suites St. Charles, IL More 

Albers, Illinois
Senior Contributor
31 reviews 31 reviews
19 hotel reviews
68 helpful votes 68 helpful votes
3 of 5 stars Reviewed July 12, 2014

The hotel is definitely maintained on the outside and clean on the inside. We had issues checking in, apparently he was new. The room was in a supposed non-smoking section. There is no way it had not been smoked in. It had a horrible smell. There were other issues we had, but a manager took care of it with us... More 

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Lorie J, Front Office Manager at Quality Inn & Suites, responded to this review

Dear sktss_123, Thank you for taking the time to write concerning your experience with us. I apologize for the issues you had with your room. I have provided your review to our housekeeping staff so we can work to make sure the rooms are fresh for each and every guest. I am happy to hear you experienced good customer service... More 

Tucson, Arizona
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 3, 2014

My husband and I stayed at this Quality Inn from late February through April, 2014. We were visiting family members who lived in the area and we needed to stay for an extended period of time. When we arrived, this was a Holiday Inn. Shortly after we arrived, this changed ownership and converted over from being a Holiday Inn Express... More 

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Colfax, Iowa
Contributor
19 reviews 19 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed June 30, 2014 via mobile

Went to the West side of Chicago not knowing what we would find. Great area to visit. This hotel is where we ended up and we were very happy. It is easy to get to and you can get anywhere in the area in a reasonable time. It was clean and the staff was great. We will stay here again.

Was this review helpful? Yes 1
Washington DC, District of Columbia
Senior Contributor
40 reviews 40 reviews
21 hotel reviews
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed June 11, 2014

Stayed at the Quality Inn this past weekend (June 2014). Centrally located, so that was good. Basic accommodations, all clean, and a very friendly staff so that was good. Breakfast was okay (could have done with more fruit, less pancakes and gravy-type things). The pool was very nice and very sunny. Giving this 3-stars as it is just an average... More 

Was this review helpful? Yes 2
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 9, 2014

Each and every time I stay I am greeted with a friendly face. People here are very accommodating. Rooms are nice. Beds are amazing. Building is always clean. Common areas are well kept. Breakfast is always good and well stocked and kept up.

Was this review helpful? Yes 4
Stillman Valley
Top Contributor
126 reviews 126 reviews
28 hotel reviews
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed March 30, 2014

Clean, shower head was high enough that I didn't have to bend over, which means a lot to a big guy. Shower pressure was good. Bed was super comfortable. Very clean. Took a cab to the Arcada Theater, only 6 bones! Absolutely recommend.

Was this review helpful? Yes 3
Champaign, Illinois
Senior Contributor
41 reviews 41 reviews
25 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed February 21, 2014

We (wife and I, daughter and son-in-law) had two rooms and stayed there for the weekend. Hotel is fair, and certainly not a luxury one, but the room was clean, beds were soft and clean, bathroom a little too small, and the noise level was very quiet. Minor thing was lack of shampoo in the bathroom, but no big problem...we... More 

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