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All 12 Saint Charles hotels

Quality Inn & Suites

2.5 of 5 Motel   |   1600 E. Main St, Saint Charles, IL 60174 (Formerly Holiday Inn Express)
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Ranked #9 of 12 Hotels in Saint Charles
A recent review
5 of 5 stars reviewed 2 weeks ago
IlLibby123 IL
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58 reviews from our community

Traveler rating
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    20
    13
    4
    4
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13
11
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15
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Rockford, Illinois
Top Contributor
69 reviews 69 reviews
35 hotel reviews
48 helpful votes 48 helpful votes
1 of 5 stars Reviewed 1 week ago

The last review I gave of this hotel was when it was a HI Express and boy have things changed now that it is a (NO) Quality Inn... So I reserved a suite and told Choice Hotels that I would be bringing a small dog and was told it was a $25 fee. No problem, when I got to check... More 

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IL
Senior Contributor
45 reviews 45 reviews
34 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

ST CHARLES IL QUALITY INN I was Traveling to this area for business for the first time. Of course I read Trip Advisor beforehand; to decide where to stay. The Quality Inn in St Charles, IL read to be a reasonably priced option with good reviews. I was not able to find Quality Inn pre- loaded into my GPS, I... More 

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Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Stayed here for 5 nights, was very satisfied. .room was a very nice size clean and comfortable. .used the exercise facility and appreciated having laundry facilities on premises. . Hotel is centrally located with easy access to all activities in the fox valley Give it my thumbs up..

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Tucson, Arizona
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 7, 2014

My husband and I returned for our second lengthy stay this year at this Quality Inn. We came back again in order to visit family members who live nearby, after previously staying here for two months from February to April. From that experience, we knew that we would again have a good stay here. We were warmly greeted back by... More 

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Lorie J, Front Office Manager at Quality Inn & Suites, responded to this review

Dear PatW, Thank you for the 5 star review of Quality Inn & Suites! We can not thank you enough for your kind and encouraging words regarding our hotel and staff. It is our utmost priority to make our guests feel warm and welcome during their stay and it sounds like we succeeded! We are delighted that you chose our... More 

California
Senior Contributor
46 reviews 46 reviews
8 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed September 25, 2014

Drove here and stayed after being bumped from a nearby chain due to an oversold situation. I'll be staying here from now on. It's a unique location, along Main St. near a bank. Therefore, parking is easy and convenient, and it's very quiet at night. Hotel staff are professional and provide great customer service. The room was large and clean.... More 

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Lorie J, Front Office Manager at Quality Inn & Suites, responded to this review

Dear westcoast78, Thank you so much for your wonderfully kind words about our hotel and staff. It was vert gratifying to read that the friendliness and service of the staff were your most notable highlights. Each team member strives daily to make our guests feel most welcome and provide "excellent" service. We are glad that is what you experienced. Please... More 

Illinois
Top Contributor
173 reviews 173 reviews
60 hotel reviews
78 helpful votes 78 helpful votes
5 of 5 stars Reviewed September 22, 2014

We were greeted with a smile from Jennifer when we checked in. She goes above and beyond in customer service. All the employees were pleasant. The breakfast was amazing. They had eggs, sausage, biscuits and gravy and the normal continental items. Our room was very humid. The floor was damp feeling. The room was quiet and bed comfortable. We had... More 

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Lorie J, Front Office Manager at Quality Inn & Suites, responded to this review

Dear Lenajean, Thank you for taking the time to write concerning your experience with us at Quality Inn & Suites. I agree that our hotel serves an excellent buffet breakfast and I am glad that you enjoyed it each morning. We do pride ourselves with outstanding customer service and Jennifer is a leading example. Her professionalism and "smile" make our... More 

Philadelphia, Pennsylvania
Contributor
12 reviews 12 reviews
12 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed September 16, 2014

The rooms are spacious - older but fine - my room was at the end of the hall which was nice - unfortunately it smelled SO bad - like cat urine. I put on the air conditioner thinking it would help circulate the air but it got WORSE. Everyone on staff is so nice and helpful that it's hard to... More 

Was this review helpful? Yes
Lorie J, Front Office Manager at Quality Inn & Suites, responded to this review

Dear KaraG, Thank you taking the time to write concerning your experience with us. I apologize for any issues that you encountered with your guestroom. Our Housekeeping staff works diligently each day to provide a clean environment for our guests and I am sorry that you had a less than excellent experience. I have provided your review to our housekeeping... More 

Pekin, Illinois
Top Contributor
108 reviews 108 reviews
11 hotel reviews
71 helpful votes 71 helpful votes
4 of 5 stars Reviewed September 2, 2014

Stayed here August 22. Check in was smooth. Friendly staff. Room was huge! I think it was considered a suite but it was one large room rather than a separate bedroom and living area. King Size Bed. Microwave. Small Fridge & Sink. Dining Table. Desk. Immediately above the check-in desk. No elevator (that I saw) but they did ask if... More 

Was this review helpful? Yes 1
Lorie J, Front Office Manager at Quality Inn & Suites, responded to this review

Dear RetiringAt62, Thank you for taking the time to write about the excellent stay you had with us at Quality Inn & Suites, St. Charles, IL. I agree that our hotel is clean, neat and that our team members are friendly and helpful and I am glad that is exactly what you experienced. It is our #1 priority to succeed... More 

New Lenox, Illinois
Contributor
19 reviews 19 reviews
18 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed July 28, 2014

Stayed 1 night during a baseball tournament a few miles away. Clean room, friendly front desk guy. Decent breakfast but a long and winding walk to room 164. Pool facilities very nice. Clean property. Plenty of eating establishments nearby.

Was this review helpful? Yes 1
Lorie J, Front Office Manager at Quality Inn & Suites, responded to this review

Dear igotgas, Thank you for sharing with us your experience at Quality Inn & Suites, St. Charles. Glad you got a change to enjoy our outdoor pool and some of the fantastic restaurants we have in our area. We pride ourselves in great customer service and are happy to hear you received that service upon arrival. Please visit us again... More 

superior twp, United States
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 23, 2014

I was here on business and my company books my travel, they originally had us across the street and the hotel was awful. I saw the quality inn and had them move us here, Nice hotel, clean, friendly staff, nice pool area and courtyard.

Was this review helpful? Yes 2
Lorie J, Front Office Manager at Quality Inn & Suites, responded to this review

Dear ShellyB, Thank you for your kind words about our hotel. We are glad you enjoyed our pool, courtyard and the cleanliness of our rooms. Hope to see you in the future! Lorie Jefferson Front Office Manager Quality Inn & Suites St. Charles, IL More 

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Additional Information about Quality Inn & Suites

Address: 1600 E. Main St, Saint Charles, IL 60174 (Formerly Holiday Inn Express)
Phone Number:
Location: United States > Illinois > Saint Charles
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Quality Inn & Suites 2.5*
Number of rooms: 122
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Also Known As:
Holiday Inn Express Chicago-St. Charles Hotel Saint Charles
Holiday Inn Saint Charles
Saint Charles Holiday Inn
Hotel Style:
#5 Business Hotel in Saint Charles

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