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Quality Inn & Suites

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1600 E. Main St, Saint Charles, IL 60174 (Formerly Holiday Inn Express)
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1 room 1 guest
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73 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Cookeville, Tennessee
Level Contributor
7 reviews
4 of 5 stars Reviewed 1 week ago

It was clean and the staff was nice and the breakfast was REALLY nice. Good location too, i would stay again and plan to on our next visit. Sign up for their point rewards CC and earn free nights and more

Was this review helpful? Yes
Qistc, Manager at Quality Inn & Suites, responded to this review

Dear 931shelly, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely,... More 

Edwardsville
Level Contributor
17 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Our room was just fine. The beds were comfortable, the room spacious, the bathroom was fine. The lady at the desk, Bobbie, was very helpful. No complaints. I was worried because of negative reviews but all was very good!

Was this review helpful? Yes
Qistc, Manager at Quality Inn & Suites, responded to this review

Dear Belcw Thank you for taking the time to write us regarding your recent stay with us at Quality Inn & Suites in St. Charles, IL. We are pleased that you experienced our excellent customer service and a warm welcome at your arrival. We pride ourselves with fresh clean rooms and our delicious hot breakfast buffet. We look forward to... More 

Danville, Illinois
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago

We made a last minute trip to St. Charles and all the other hotels were booked. We stopped by here and the lobby looked somewhat modern. Unfortunately, the rest of the building was very old. The layout is more like a motel than a hotel. Our room was located on the second floor in one of the wings that extend... More 

Was this review helpful? Yes
Qistc, Manager at Quality Inn & Suites, responded to this review

Dear jhambley Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an... More 

Travelers are raving about these Saint Charles hotels

Saint Cloud, Minnesota
Level Contributor
289 reviews
91 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
3 of 5 stars Reviewed July 14, 2015

Platinum member with Choice so that brings me to a lot of hotels. Everything from the appearance of the outside, to the hallway carpet and rooms needs a serious update....Bed was older style that had major rib along outside that was hard to get used to....Room was on second floor with a crazy setup with no elevator..I will say the... More 

Was this review helpful? Yes
Qistc, Manager at Quality Inn & Suites, responded to this review

Dear Mam, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. May I first apologize that your stay was less then our high standards of customer service and clean fresh rooms that you would expect at Quality Inn & Suites On behalf of our entire team, I would like to apologize... More 

Level Contributor
20 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed July 8, 2015

Stayed here for a couple of nights over the 4th of July weekend. The room was clean but had a worn out appearance. Pillows were almost flat from use,bathroom was tiny and there were some places where the grout was peeling off. Corridors were noisy and breakfast was average. I understand that Saint Charles is not among the favored tourist... More 

Was this review helpful? Yes 1
Qistc, Manager at Quality Inn & Suites, responded to this review

Dear Guest Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely,... More 

Durango, Colorado
Level Contributor
103 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
3 of 5 stars Reviewed June 29, 2015

Came to St Charles for a family wedding and booked an accessable room for my mother who uses a cane. Pro's: *Reasonably priced *Upon arrival, front desk staff member was very nice and when my mother requested the bottom floor, close to entrance, she was given what she wanted. *Beds in our room were very comfortable. *Hotel offers a nice... More 

Was this review helpful? Yes
Qistc, Manager at Quality Inn & Suites, responded to this review

Dear Ms Jeanne, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer... More 

1 review
1 of 5 stars Reviewed June 29, 2015 via mobile

I would never stay at the quality inn in st Charles Il they dont change the pillow case when guest leave it's pet friendly so the was the pet sheets with the sheets people sleep on dogs drink out the ice bucket that we put ice in and the head housekeeper doesn't like black people

Was this review helpful? Yes
Qistc, Front Office Manager at Quality Inn & Suites, responded to this review

Dear Dana, May I first apologize that your stay was less then our high standards of customer service and clean fresh rooms that you would expect at Quality Inn & Suites. I would like to discuss your issues personally so that we can isure the issues you encountered will not happen again. Please contact me directly at your earliest convenience.... More 

Japan
Level Contributor
54 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed June 19, 2015

Stayed for one night to visit a friends, wanted to extend but could not make it. Due to flight reschedule got to the hotel very early, 7ish in the morning, but they let me check in, even offered breakfast! This helped me a lot after very long flight. Room was faced a lovely yard. Bright, clean, but other reviews mentioned... More 

Was this review helpful? Yes
Lorie J, Manager at Quality Inn & Suites, responded to this review

Dear Guest Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely,... More 

1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed June 3, 2015 via mobile

We booked this hotel online after looking at all our options, we chose this hotel for the pool as we have a 1 year old. This was the only reason why we booked here. Come to find out when we check in, with a front desk lady who was EXTREMELY rude and let a wedding guest butt infront of us... More 

Was this review helpful? Yes 3
Lorie J, Manager at Quality Inn & Suites, responded to this review

Dear Juleslogo, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an... More 

California
1 review
5 of 5 stars Reviewed May 26, 2015

Some highlights: * Room was are clean and up to date. The window faces the garden/swimming pool which presents a nice view from the room. * Good selection of items in the complimentary breakfast. The staff was pretty good at refilling and keeping the tables and the area clean, in-spite of the fact that they were hosting a very large... More 

Was this review helpful? Yes
Lorie J, Manager at Quality Inn & Suites, responded to this review

Dear Dianna, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely,... More 

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