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All 12 Saint Charles hotels

Quality Inn & Suites

2.5 of 5 Motel   |   1600 E. Main St, Saint Charles, IL 60174 (Formerly Holiday Inn Express)
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Ranked #9 of 12 Hotels in Saint Charles
A recent review
4 of 5 stars reviewed 4 weeks ago
westcoast78 California
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54 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Senior Contributor
42 reviews 42 reviews
7 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Drove here and stayed after being bumped from a nearby chain due to an oversold situation. I'll be staying here from now on. It's a unique location, along Main St. near a bank. Therefore, parking is easy and convenient, and it's very quiet at night. Hotel staff are professional and provide great customer service. The room was large and clean.... More

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Top Contributor
156 reviews 156 reviews
57 hotel reviews
73 helpful votes 73 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We were greeted with a smile from Jennifer when we checked in. She goes above and beyond in customer service. All the employees were pleasant. The breakfast was amazing. They had eggs, sausage, biscuits and gravy and the normal continental items. Our room was very humid. The floor was damp feeling. The room was quiet and bed comfortable. We had... More

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Philadelphia, Pennsylvania
12 reviews 12 reviews
12 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed September 16, 2014

The rooms are spacious - older but fine - my room was at the end of the hall which was nice - unfortunately it smelled SO bad - like cat urine. I put on the air conditioner thinking it would help circulate the air but it got WORSE. Everyone on staff is so nice and helpful that it's hard to... More

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Pekin, Illinois
Top Contributor
102 reviews 102 reviews
11 hotel reviews
68 helpful votes 68 helpful votes
4 of 5 stars Reviewed September 2, 2014

Stayed here August 22. Check in was smooth. Friendly staff. Room was huge! I think it was considered a suite but it was one large room rather than a separate bedroom and living area. King Size Bed. Microwave. Small Fridge & Sink. Dining Table. Desk. Immediately above the check-in desk. No elevator (that I saw) but they did ask if... More

Was this review helpful? Yes 1
Lorie J, Front Office Manager at Quality Inn & Suites, responded to this review

Dear RetiringAt62, Thank you for taking the time to write about the excellent stay you had with us at Quality Inn & Suites, St. Charles, IL. I agree that our hotel is clean, neat and that our team members are friendly and helpful and I am glad that is exactly what you experienced. It is our #1 priority to succeed... More

New Lenox, Illinois
19 reviews 19 reviews
18 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed July 28, 2014

Stayed 1 night during a baseball tournament a few miles away. Clean room, friendly front desk guy. Decent breakfast but a long and winding walk to room 164. Pool facilities very nice. Clean property. Plenty of eating establishments nearby.

Was this review helpful? Yes 1
Lorie J, Front Office Manager at Quality Inn & Suites, responded to this review

Dear igotgas, Thank you for sharing with us your experience at Quality Inn & Suites, St. Charles. Glad you got a change to enjoy our outdoor pool and some of the fantastic restaurants we have in our area. We pride ourselves in great customer service and are happy to hear you received that service upon arrival. Please visit us again... More

superior twp, United States
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 23, 2014

I was here on business and my company books my travel, they originally had us across the street and the hotel was awful. I saw the quality inn and had them move us here, Nice hotel, clean, friendly staff, nice pool area and courtyard.

Was this review helpful? Yes 2
Lorie J, Front Office Manager at Quality Inn & Suites, responded to this review

Dear ShellyB, Thank you for your kind words about our hotel. We are glad you enjoyed our pool, courtyard and the cleanliness of our rooms. Hope to see you in the future! Lorie Jefferson Front Office Manager Quality Inn & Suites St. Charles, IL More

Albers, Illinois
Senior Contributor
30 reviews 30 reviews
19 hotel reviews
67 helpful votes 67 helpful votes
3 of 5 stars Reviewed July 12, 2014

The hotel is definitely maintained on the outside and clean on the inside. We had issues checking in, apparently he was new. The room was in a supposed non-smoking section. There is no way it had not been smoked in. It had a horrible smell. There were other issues we had, but a manager took care of it with us... More

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Lorie J, Front Office Manager at Quality Inn & Suites, responded to this review

Dear sktss_123, Thank you for taking the time to write concerning your experience with us. I apologize for the issues you had with your room. I have provided your review to our housekeeping staff so we can work to make sure the rooms are fresh for each and every guest. I am happy to hear you experienced good customer service... More

Tucson, Arizona
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 3, 2014

My husband and I stayed at this Quality Inn from late February through April, 2014. We were visiting family members who lived in the area and we needed to stay for an extended period of time. When we arrived, this was a Holiday Inn. Shortly after we arrived, this changed ownership and converted over from being a Holiday Inn Express... More

Was this review helpful? Yes 3
Colfax, Iowa
18 reviews 18 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed June 30, 2014

Went to the West side of Chicago not knowing what we would find. Great area to visit. This hotel is where we ended up and we were very happy. It is easy to get to and you can get anywhere in the area in a reasonable time. It was clean and the staff was great. We will stay here again.

Was this review helpful? Yes 1
Washington DC, District of Columbia
Senior Contributor
28 reviews 28 reviews
17 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed June 11, 2014

Stayed at the Quality Inn this past weekend (June 2014). Centrally located, so that was good. Basic accommodations, all clean, and a very friendly staff so that was good. Breakfast was okay (could have done with more fruit, less pancakes and gravy-type things). The pool was very nice and very sunny. Giving this 3-stars as it is just an average... More

Was this review helpful? Yes 2
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Additional Information about Quality Inn & Suites

Address: 1600 E. Main St, Saint Charles, IL 60174 (Formerly Holiday Inn Express)
Phone Number:
Location: United States > Illinois > Saint Charles
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Quality Inn & Suites 2.5*
Number of rooms: 122
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Also Known As:
Holiday Inn Express Chicago-St. Charles Hotel Saint Charles
Holiday Inn Saint Charles
Saint Charles Holiday Inn

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