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Quality Inn & Suites

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1600 E. Main St, Saint Charles, IL 60174 (Formerly Holiday Inn Express)
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Best prices for: 1 room 1 guest
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Quality Inn & Suites
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68 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Durango, Colorado
Level Contributor
102 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
3 of 5 stars Reviewed 1 week ago

Came to St Charles for a family wedding and booked an accessable room for my mother who uses a cane. Pro's: *Reasonably priced *Upon arrival, front desk staff member was very nice and when my mother requested the bottom floor, close to entrance, she was given what she wanted. *Beds in our room were very comfortable. *Hotel offers a nice... More 

Was this review helpful? Yes
Qistc, Manager at Quality Inn & Suites, responded to this review

Dear Ms Jeanne, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer... More 

1 review
1 of 5 stars Reviewed 1 week ago via mobile

I would never stay at the quality inn in st Charles Il they dont change the pillow case when guest leave it's pet friendly so the was the pet sheets with the sheets people sleep on dogs drink out the ice bucket that we put ice in and the head housekeeper doesn't like black people

Was this review helpful? Yes
Qistc, Front Office Manager at Quality Inn & Suites, responded to this review

Dear Dana, May I first apologize that your stay was less then our high standards of customer service and clean fresh rooms that you would expect at Quality Inn & Suites. I would like to discuss your issues personally so that we can isure the issues you encountered will not happen again. Please contact me directly at your earliest convenience.... More 

Travelers are raving about these Saint Charles hotels

Japan
Level Contributor
53 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed for one night to visit a friends, wanted to extend but could not make it. Due to flight reschedule got to the hotel very early, 7ish in the morning, but they let me check in, even offered breakfast! This helped me a lot after very long flight. Room was faced a lovely yard. Bright, clean, but other reviews mentioned... More 

Was this review helpful? Yes
Lorie J, Manager at Quality Inn & Suites, responded to this review

Dear Guest Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely,... More 

1 review
1 of 5 stars Reviewed 4 weeks ago via mobile

We booked this hotel online after looking at all our options, we chose this hotel for the pool as we have a 1 year old. This was the only reason why we booked here. Come to find out when we check in, with a front desk lady who was EXTREMELY rude and let a wedding guest butt infront of us... More 

Was this review helpful? Yes
Lorie J, Manager at Quality Inn & Suites, responded to this review

Dear Juleslogo, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an... More 

California
1 review
5 of 5 stars Reviewed May 26, 2015

Some highlights: * Room was are clean and up to date. The window faces the garden/swimming pool which presents a nice view from the room. * Good selection of items in the complimentary breakfast. The staff was pretty good at refilling and keeping the tables and the area clean, in-spite of the fact that they were hosting a very large... More 

Was this review helpful? Yes
Lorie J, Manager at Quality Inn & Suites, responded to this review

Dear Dianna, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely,... More 

Everett, Washington
Level Contributor
24 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed May 26, 2015

This is a very nice property. I had a room with a king bed. The room was large and included a chair with an ottoman. There was a small kitchenette with a dorm sized refrigerator, microwave oven, and sink. One complaint is that there were no dishes or utensils, and there was no stool to sit and eat at the... More 

Was this review helpful? Yes
Lorie J, Manager at Quality Inn & Suites, responded to this review

Dear Dianna, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely,... More 

Level Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed May 6, 2015

I almost always find Choice Hotels to have the best value for money and generally speaking Quality Inn's are a mid range Motel that simply get the job done comfortably without too many goodies. The Quality Inn and Suites at Saint Charles is a hidden Gem in the Quality Inn world. The property used to be a Holiday Inn Express... More 

Was this review helpful? Yes
Lorie J, Manager at Quality Inn & Suites, responded to this review

Dear Dianna, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely,... More 

asheville, United States
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed April 26, 2015

Having stayed at 2 other Quality Inns in Illinois we were pleasantly surprised. The hotel was in great location, rooms easily accessible and the staff very friendly. Rooms well maintained, clean and comfortable. Breakfast even included eggs, sausage, biscuits & gravy. We stayed 2 nights and would stay again without hesitation.

Was this review helpful? Yes
Lorie J, Front Office Manager at Quality Inn & Suites, responded to this review

Dear Mardi B, Thank you so much for your kind words about our hotel and staff. We strive daily for excellent standards and we are glad you experienced our exceptional breakfast and a clean fresh room. We would love to see you again next time you are in the St. Charles area. Sincerely, Lorie Jefferson Front Office Manager Quality Inn... More 

Cleveland, Ohio
Level Contributor
23 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed April 24, 2015

A nice stay for the price, it's cheaper than many similar hotels in the area. It's nothing amazing but it is a quality stay. The staff was friendly and attentive. The contintel breakfast consisted of scrambled eggs (or egg subsitute? not exactly sure) bacon, biscuits and gravy, cereal, yogurt, fresh fruit and pancakes made by a self serve machine which... More 

Was this review helpful? Yes
Lorie J, Front Office Manager at Quality Inn & Suites, responded to this review

Dear Stevemmkay, Thank you for taking the time to write about your experience with us. I agree that we have an outstanding breakfast buffet (we do use real eggs in our scrambled eggs!) and we are glad you enjoyed it! I agree our staff is friendly and welcoming to our guests and I am pleased that is what you experienced.... More 

Princeton, Illinois, United States
Level Contributor
44 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed February 14, 2015

I was thrilled to find a hotel for under $70 in the Chicago area. Then I was even more thrilled when I enjoyed the comfortable bed, microwave, a large refrigerator and a large flat screen TV with HBO no less. Top that with a hot breakfast that featured pancakes, biscuits and gravy, eggs, and sausage links along with typical cold... More 

Was this review helpful? Yes
Lorie J, Front Office Manager at Quality Inn & Suites, responded to this review

Dear Barry G, We appreciate you taking the time to write a review regarding your recent stay at Quality Inn & Suites, St. Charles, IL. We are pleased you experienced our excellent customer service and "fantastic" breakfast buffet. I have shared your kind words with our staff and they also thank you. We are one of the few pet friendly... More 

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