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Quality Inn & Suites

2.5 of 5
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1600 E. Main St, Saint Charles, IL 60174 (Formerly Holiday Inn Express)
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Quality Inn & Suites
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Ranked #8 of 12 Hotels in Saint Charles
A recent review
5 of 5 stars reviewed 3 days ago
bitmaster32 California
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64 reviews from our community

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    13
    4
    4
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16
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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California
1 review
5 of 5 stars Reviewed 3 days ago NEW

Some highlights: * Room was are clean and up to date. The window faces the garden/swimming pool which presents a nice view from the room. * Good selection of items in the complimentary breakfast. The staff was pretty good at refilling and keeping the tables and the area clean, in-spite of the fact that they were hosting a very large... More 

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Everett, Washington
Senior Contributor
23 reviews 23 reviews
10 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

This is a very nice property. I had a room with a king bed. The room was large and included a chair with an ottoman. There was a small kitchenette with a dorm sized refrigerator, microwave oven, and sink. One complaint is that there were no dishes or utensils, and there was no stool to sit and eat at the... More 

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Contributor
14 reviews 14 reviews
11 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I almost always find Choice Hotels to have the best value for money and generally speaking Quality Inn's are a mid range Motel that simply get the job done comfortably without too many goodies. The Quality Inn and Suites at Saint Charles is a hidden Gem in the Quality Inn world. The property used to be a Holiday Inn Express... More 

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asheville, United States
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

Having stayed at 2 other Quality Inns in Illinois we were pleasantly surprised. The hotel was in great location, rooms easily accessible and the staff very friendly. Rooms well maintained, clean and comfortable. Breakfast even included eggs, sausage, biscuits & gravy. We stayed 2 nights and would stay again without hesitation.

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Lorie J, Front Office Manager at Quality Inn & Suites, responded to this review

Dear Mardi B, Thank you so much for your kind words about our hotel and staff. We strive daily for excellent standards and we are glad you experienced our exceptional breakfast and a clean fresh room. We would love to see you again next time you are in the St. Charles area. Sincerely, Lorie Jefferson Front Office Manager Quality Inn... More 

Cleveland, Ohio
Senior Contributor
23 reviews 23 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 5 weeks ago

A nice stay for the price, it's cheaper than many similar hotels in the area. It's nothing amazing but it is a quality stay. The staff was friendly and attentive. The contintel breakfast consisted of scrambled eggs (or egg subsitute? not exactly sure) bacon, biscuits and gravy, cereal, yogurt, fresh fruit and pancakes made by a self serve machine which... More 

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Lorie J, Front Office Manager at Quality Inn & Suites, responded to this review

Dear Stevemmkay, Thank you for taking the time to write about your experience with us. I agree that we have an outstanding breakfast buffet (we do use real eggs in our scrambled eggs!) and we are glad you enjoyed it! I agree our staff is friendly and welcoming to our guests and I am pleased that is what you experienced.... More 

Princeton, Illinois, United States
Senior Contributor
38 reviews 38 reviews
6 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed February 14, 2015

I was thrilled to find a hotel for under $70 in the Chicago area. Then I was even more thrilled when I enjoyed the comfortable bed, microwave, a large refrigerator and a large flat screen TV with HBO no less. Top that with a hot breakfast that featured pancakes, biscuits and gravy, eggs, and sausage links along with typical cold... More 

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Lorie J, Front Office Manager at Quality Inn & Suites, responded to this review

Dear Barry G, We appreciate you taking the time to write a review regarding your recent stay at Quality Inn & Suites, St. Charles, IL. We are pleased you experienced our excellent customer service and "fantastic" breakfast buffet. I have shared your kind words with our staff and they also thank you. We are one of the few pet friendly... More 

Rockford, Illinois
Top Contributor
69 reviews 69 reviews
35 hotel reviews
57 helpful votes 57 helpful votes
1 of 5 stars Reviewed January 21, 2015

The last review I gave of this hotel was when it was a HI Express and boy have things changed now that it is a (NO) Quality Inn... So I reserved a suite and told Choice Hotels that I would be bringing a small dog and was told it was a $25 fee. No problem, when I got to check... More 

Was this review helpful? Yes 6
Lorie J, Front Office Manager at Quality Inn & Suites, responded to this review

Dear Jenrockford, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suites. It is only through feedback from our guests that we can know for certain how well we are doing, or where opportunities lie to make things better. Allow me to apologize on behalf of our hotel for failing... More 

IL
Top Contributor
58 reviews 58 reviews
39 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed January 14, 2015 via mobile

ST CHARLES IL QUALITY INN I was Traveling to this area for business for the first time. Of course I read Trip Advisor beforehand; to decide where to stay. The Quality Inn in St Charles, IL read to be a reasonably priced option with good reviews. I was not able to find Quality Inn pre- loaded into my GPS, I... More 

Was this review helpful? Yes 1
Lorie J, Front Office Manager at Quality Inn & Suites, responded to this review

Dear IlLibby123, Thank you for taking the time to write us regarding your recent stay with us at Quality Inn & Suites in St. Charles, IL. We are pleased that you experienced our excellent customer service and a warm welcome at your arrival. We pride ourselves with fresh clean rooms and our delicious hot breakfast buffet. We look forward to... More 

Contributor
11 reviews 11 reviews
10 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 8, 2015 via mobile

Stayed here for 5 nights, was very satisfied. .room was a very nice size clean and comfortable. .used the exercise facility and appreciated having laundry facilities on premises. . Hotel is centrally located with easy access to all activities in the fox valley Give it my thumbs up..

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Lorie J, Front Office Manager at Quality Inn & Suites, responded to this review

Thank you for taking the time to write concerning the "great" stay you had with us at Quality Inn & Suites, St. Charles, IL. I agree that our hotel is clean, neat and that our team members are friendly and helpful. We hope that you will visit us again if you are ever in our area. Sincerely, Lorie Jefferson More 

Tucson, Arizona
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 7, 2014

My husband and I returned for our second lengthy stay this year at this Quality Inn. We came back again in order to visit family members who live nearby, after previously staying here for two months from February to April. From that experience, we knew that we would again have a good stay here. We were warmly greeted back by... More 

Was this review helpful? Yes
Lorie J, Front Office Manager at Quality Inn & Suites, responded to this review

Dear PatW, Thank you for the 5 star review of Quality Inn & Suites! We can not thank you enough for your kind and encouraging words regarding our hotel and staff. It is our utmost priority to make our guests feel warm and welcome during their stay and it sounds like we succeeded! We are delighted that you chose our... More 

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