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Quality Inn & Suites

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1600 E. Main St, Saint Charles, IL 60174 (Formerly Holiday Inn Express)
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Best prices for: 1 room 1 guest
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Quality Inn & Suites
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71 Reviews from our TripAdvisor Community

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    16
    5
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
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    (13)
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Danville, Illinois
2 of 5 stars Reviewed 4 days ago NEW

We made a last minute trip to St. Charles and all the other hotels were booked. We stopped by here and the lobby looked somewhat modern. Unfortunately, the rest of the building was very old. The layout is more like a motel than a hotel. Our room was located on the second floor in one of the wings that extend... More 

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Saint Cloud, Minnesota
Level Contributor
265 reviews
84 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Platinum member with Choice so that brings me to a lot of hotels. Everything from the appearance of the outside, to the hallway carpet and rooms needs a serious update....Bed was older style that had major rib along outside that was hard to get used to....Room was on second floor with a crazy setup with no elevator..I will say the... More 

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Level Contributor
19 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Stayed here for a couple of nights over the 4th of July weekend. The room was clean but had a worn out appearance. Pillows were almost flat from use,bathroom was tiny and there were some places where the grout was peeling off. Corridors were noisy and breakfast was average. I understand that Saint Charles is not among the favored tourist... More 

Was this review helpful? Yes 1
Qistc, Manager at Quality Inn & Suites, responded to this review

Dear Guest Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely,... More 

Durango, Colorado
Level Contributor
102 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Came to St Charles for a family wedding and booked an accessable room for my mother who uses a cane. Pro's: *Reasonably priced *Upon arrival, front desk staff member was very nice and when my mother requested the bottom floor, close to entrance, she was given what she wanted. *Beds in our room were very comfortable. *Hotel offers a nice... More 

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Qistc, Manager at Quality Inn & Suites, responded to this review

Dear Ms Jeanne, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer... More 

1 review
1 of 5 stars Reviewed 4 weeks ago via mobile

I would never stay at the quality inn in st Charles Il they dont change the pillow case when guest leave it's pet friendly so the was the pet sheets with the sheets people sleep on dogs drink out the ice bucket that we put ice in and the head housekeeper doesn't like black people

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Qistc, Front Office Manager at Quality Inn & Suites, responded to this review

Dear Dana, May I first apologize that your stay was less then our high standards of customer service and clean fresh rooms that you would expect at Quality Inn & Suites. I would like to discuss your issues personally so that we can isure the issues you encountered will not happen again. Please contact me directly at your earliest convenience.... More 

Travelers are raving about these Saint Charles hotels

Japan
Level Contributor
54 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed June 19, 2015

Stayed for one night to visit a friends, wanted to extend but could not make it. Due to flight reschedule got to the hotel very early, 7ish in the morning, but they let me check in, even offered breakfast! This helped me a lot after very long flight. Room was faced a lovely yard. Bright, clean, but other reviews mentioned... More 

Was this review helpful? Yes
Lorie J, Manager at Quality Inn & Suites, responded to this review

Dear Guest Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely,... More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed June 3, 2015 via mobile

We booked this hotel online after looking at all our options, we chose this hotel for the pool as we have a 1 year old. This was the only reason why we booked here. Come to find out when we check in, with a front desk lady who was EXTREMELY rude and let a wedding guest butt infront of us... More 

Was this review helpful? Yes 2
Lorie J, Manager at Quality Inn & Suites, responded to this review

Dear Juleslogo, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an... More 

California
1 review
5 of 5 stars Reviewed May 26, 2015

Some highlights: * Room was are clean and up to date. The window faces the garden/swimming pool which presents a nice view from the room. * Good selection of items in the complimentary breakfast. The staff was pretty good at refilling and keeping the tables and the area clean, in-spite of the fact that they were hosting a very large... More 

Was this review helpful? Yes
Lorie J, Manager at Quality Inn & Suites, responded to this review

Dear Dianna, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely,... More 

Everett, Washington
Level Contributor
24 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed May 26, 2015

This is a very nice property. I had a room with a king bed. The room was large and included a chair with an ottoman. There was a small kitchenette with a dorm sized refrigerator, microwave oven, and sink. One complaint is that there were no dishes or utensils, and there was no stool to sit and eat at the... More 

Was this review helpful? Yes
Lorie J, Manager at Quality Inn & Suites, responded to this review

Dear Dianna, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely,... More 

Level Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed May 6, 2015

I almost always find Choice Hotels to have the best value for money and generally speaking Quality Inn's are a mid range Motel that simply get the job done comfortably without too many goodies. The Quality Inn and Suites at Saint Charles is a hidden Gem in the Quality Inn world. The property used to be a Holiday Inn Express... More 

Was this review helpful? Yes
Lorie J, Manager at Quality Inn & Suites, responded to this review

Dear Dianna, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely,... More 

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