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All 12 Saint Charles hotels

Quality Inn & Suites

2.5 of 5 Motel   |   1600 E. Main St, Saint Charles, IL 60174 (Formerly Holiday Inn Express)
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Ranked #9 of 12 Hotels in Saint Charles
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55 reviews from our community

Traveler rating
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    20
    13
    4
    3
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11
5
14
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Tucson, Arizona
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My husband and I returned for our second lengthy stay this year at this Quality Inn. We came back again in order to visit family members who live nearby, after previously staying here for two months from February to April. From that experience, we knew that we would again have a good stay here. We were warmly greeted back by... More 

Was this review helpful? Yes
Lorie J, Front Office Manager at Quality Inn & Suites, responded to this review

Dear PatW, Thank you for the 5 star review of Quality Inn & Suites! We can not thank you enough for your kind and encouraging words regarding our hotel and staff. It is our utmost priority to make our guests feel warm and welcome during their stay and it sounds like we succeeded! We are delighted that you chose our... More 

California
Senior Contributor
46 reviews 46 reviews
8 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed September 25, 2014

Drove here and stayed after being bumped from a nearby chain due to an oversold situation. I'll be staying here from now on. It's a unique location, along Main St. near a bank. Therefore, parking is easy and convenient, and it's very quiet at night. Hotel staff are professional and provide great customer service. The room was large and clean.... More 

Was this review helpful? Yes
Lorie J, Front Office Manager at Quality Inn & Suites, responded to this review

Dear westcoast78, Thank you so much for your wonderfully kind words about our hotel and staff. It was vert gratifying to read that the friendliness and service of the staff were your most notable highlights. Each team member strives daily to make our guests feel most welcome and provide "excellent" service. We are glad that is what you experienced. Please... More 

Illinois
Top Contributor
172 reviews 172 reviews
59 hotel reviews
77 helpful votes 77 helpful votes
5 of 5 stars Reviewed September 22, 2014

We were greeted with a smile from Jennifer when we checked in. She goes above and beyond in customer service. All the employees were pleasant. The breakfast was amazing. They had eggs, sausage, biscuits and gravy and the normal continental items. Our room was very humid. The floor was damp feeling. The room was quiet and bed comfortable. We had... More 

Was this review helpful? Yes
Lorie J, Front Office Manager at Quality Inn & Suites, responded to this review

Dear Lenajean, Thank you for taking the time to write concerning your experience with us at Quality Inn & Suites. I agree that our hotel serves an excellent buffet breakfast and I am glad that you enjoyed it each morning. We do pride ourselves with outstanding customer service and Jennifer is a leading example. Her professionalism and "smile" make our... More 

Philadelphia, Pennsylvania
Contributor
12 reviews 12 reviews
12 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed September 16, 2014

The rooms are spacious - older but fine - my room was at the end of the hall which was nice - unfortunately it smelled SO bad - like cat urine. I put on the air conditioner thinking it would help circulate the air but it got WORSE. Everyone on staff is so nice and helpful that it's hard to... More 

Was this review helpful? Yes
Lorie J, Front Office Manager at Quality Inn & Suites, responded to this review

Dear KaraG, Thank you taking the time to write concerning your experience with us. I apologize for any issues that you encountered with your guestroom. Our Housekeeping staff works diligently each day to provide a clean environment for our guests and I am sorry that you had a less than excellent experience. I have provided your review to our housekeeping... More 

Pekin, Illinois
Top Contributor
108 reviews 108 reviews
11 hotel reviews
69 helpful votes 69 helpful votes
4 of 5 stars Reviewed September 2, 2014

Stayed here August 22. Check in was smooth. Friendly staff. Room was huge! I think it was considered a suite but it was one large room rather than a separate bedroom and living area. King Size Bed. Microwave. Small Fridge & Sink. Dining Table. Desk. Immediately above the check-in desk. No elevator (that I saw) but they did ask if... More 

Was this review helpful? Yes 1
Lorie J, Front Office Manager at Quality Inn & Suites, responded to this review

Dear RetiringAt62, Thank you for taking the time to write about the excellent stay you had with us at Quality Inn & Suites, St. Charles, IL. I agree that our hotel is clean, neat and that our team members are friendly and helpful and I am glad that is exactly what you experienced. It is our #1 priority to succeed... More 

New Lenox, Illinois
Contributor
19 reviews 19 reviews
18 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed July 28, 2014

Stayed 1 night during a baseball tournament a few miles away. Clean room, friendly front desk guy. Decent breakfast but a long and winding walk to room 164. Pool facilities very nice. Clean property. Plenty of eating establishments nearby.

Was this review helpful? Yes 1
Lorie J, Front Office Manager at Quality Inn & Suites, responded to this review

Dear igotgas, Thank you for sharing with us your experience at Quality Inn & Suites, St. Charles. Glad you got a change to enjoy our outdoor pool and some of the fantastic restaurants we have in our area. We pride ourselves in great customer service and are happy to hear you received that service upon arrival. Please visit us again... More 

superior twp, United States
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 23, 2014

I was here on business and my company books my travel, they originally had us across the street and the hotel was awful. I saw the quality inn and had them move us here, Nice hotel, clean, friendly staff, nice pool area and courtyard.

Was this review helpful? Yes 2
Lorie J, Front Office Manager at Quality Inn & Suites, responded to this review

Dear ShellyB, Thank you for your kind words about our hotel. We are glad you enjoyed our pool, courtyard and the cleanliness of our rooms. Hope to see you in the future! Lorie Jefferson Front Office Manager Quality Inn & Suites St. Charles, IL More 

Albers, Illinois
Senior Contributor
30 reviews 30 reviews
19 hotel reviews
68 helpful votes 68 helpful votes
3 of 5 stars Reviewed July 12, 2014

The hotel is definitely maintained on the outside and clean on the inside. We had issues checking in, apparently he was new. The room was in a supposed non-smoking section. There is no way it had not been smoked in. It had a horrible smell. There were other issues we had, but a manager took care of it with us... More 

Was this review helpful? Yes
Lorie J, Front Office Manager at Quality Inn & Suites, responded to this review

Dear sktss_123, Thank you for taking the time to write concerning your experience with us. I apologize for the issues you had with your room. I have provided your review to our housekeeping staff so we can work to make sure the rooms are fresh for each and every guest. I am happy to hear you experienced good customer service... More 

Tucson, Arizona
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 3, 2014

My husband and I stayed at this Quality Inn from late February through April, 2014. We were visiting family members who lived in the area and we needed to stay for an extended period of time. When we arrived, this was a Holiday Inn. Shortly after we arrived, this changed ownership and converted over from being a Holiday Inn Express... More 

Was this review helpful? Yes 3
Colfax, Iowa
Contributor
18 reviews 18 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed June 30, 2014

Went to the West side of Chicago not knowing what we would find. Great area to visit. This hotel is where we ended up and we were very happy. It is easy to get to and you can get anywhere in the area in a reasonable time. It was clean and the staff was great. We will stay here again.

Was this review helpful? Yes 1
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Additional Information about Quality Inn & Suites

Address: 1600 E. Main St, Saint Charles, IL 60174 (Formerly Holiday Inn Express)
Phone Number:
Location: United States > Illinois > Saint Charles
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Quality Inn & Suites 2.5*
Number of rooms: 122
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Also Known As:
Holiday Inn Express Chicago-St. Charles Hotel Saint Charles
Holiday Inn Saint Charles
Saint Charles Holiday Inn

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