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BEST WESTERN Inn of St. Charles

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1635 East Main Street, Saint Charles, IL 60174
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1 room 1 adult
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BEST WESTERN Inn of St. Charles
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289 Reviews from our TripAdvisor Community

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Rockford, Illinois
1 review
3 of 5 stars Reviewed 3 days ago NEW

Came here for a night out in Geneva. Got an exterior room. Was somewhat musty smelling. I found one of those old "cone" shaped air fresheners hidden in the closet in an attempt to cover it up. Aside from that the rooms were properly cleaned. Breakfast was more than expected and well stocked. If it weren't for the smell of... More 

Helpful?
Thank Chris B
Arpit P, Manager at BEST WESTERN Inn of St. Charles, responded to this review

Chris B First, I would like to thank you for staying at our hotel. Thank you so much for bringing these issues to our attention so we may address them, I also would like to sincerely apologize for the inconvenience we might have caused you regarding your guestroom. We are actively working on this issue and corrective measures are being... More 

Baraboo, Wisconsin, United States
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

My wife and I go to concerts at the Arcada Theater, which is only about a mile down the road from this facility, a few times every year. We always sty here, because we know the place is spotlessly clean (newly remodeled, too), and the staff is very accommodating. They feature a great, REAL breakfast, as well! You can't find... More 

Review collected in partnership with Best Western

Helpful?
Thank TimothyTegge
Arpit P, Manager at BEST WESTERN Inn of St. Charles, responded to this review

TimothyTegge, What an amazing review! Kind words such as yours mean so much to our team, I cannot tell you how much we appreciate you taking the time to give our team and hotel such high praise. We take pride in our level of service and I will be sure to share your comments with the staff. I would also... More 

St.Charles
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

We love this Best Western! After having a complete knee surgery before Christmas I was so looking forward to this trip. We found our favorite room had been beautifully updated and was so warm and cozy. I needed some quiet time and this was perfect! The owner and staff were excellent to our every need and couldn't be any better.... More 

Helpful?
Thank lonestarmary
Arpit P, Manager at BEST WESTERN Inn of St. Charles, responded to this review

Lonestarmary Wow, thank you so much for your great review on Trip Advisor. We are so happy that you enjoyed your stay and enjoyed your guest room amenities and the breakfast buffet. We appreciate your kind words, they mean so much to our team. I will make sure to pass on the positive review that you gave to our staff... More 

Bridgewater, New Jersey
Level Contributor
304 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
3 of 5 stars Reviewed 4 weeks ago

no complaints. it has a bed, a shower, a fairly large room. included is a modest breakfast. the price is right. nothing special but it is more than enough for a nice stay here. couldn't find anything negative to say about this place.

Helpful?
Thank David E
Arpit P, Manager at BEST WESTERN Inn of St. Charles, responded to this review

David E., Thank you for your comments on Trip Advisor regarding your experience during your recent stay. It is our goal to consistently provide superior service and accommodations and your comments are very important to us. I am happy to report that we are in the process of making several significant enhancements to all areas of our hotel. Again we... More 

Tallahassee
Level Contributor
3 reviews
5 of 5 stars Reviewed January 7, 2016

This hotel is our home away from home at least three or four times per year. The room is always clean and comfortable. They have a nice breakfast ( including hot items). The staff is helpful. there is a fitness room and a washer and dryer available for guests to use. It is a convenient hotel as it is close... More 

Helpful?
Thank 40lornar
Arpit P, Manager at BEST WESTERN Inn of St. Charles, responded to this review

40lorna, I am delighted to hear you had a pleasant stay, thank you very much for your positive feedback. Your review is a highlight of what we want all our guest to mention in reviews. Our clean rooms, the hot breakfast buffet, the hotel amenities, but most important, that our staff was friendly and helpful. It is wonderful to hear... More 

Morris, Illinois
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed January 3, 2016 via mobile

Horrible place to stay. Their newly remodeled side was so outdated. The king jacuzzi was a cheap hotel style even by standards 20 yrs ago. I can't believe they're AAA rated. The tub was full of mold and crud (have pictures to prove it) due to poorly cleaned jets even after I ran a sanitizing tablet. Yuk. The free breakfast... More 

Helpful?
Thank Gina Q
Arpit P, Manager at BEST WESTERN Inn of St. Charles, responded to this review

Dear Gina Q., Thanks for your feedback. Your comments enable us to take action and make sure all of our hotel amenities are meeting guest expectations. Our goal is always to provide a great stay for our guests and that we failed you in that regards is always very disheartening to hear. I sincerely apologize for the issues you experienced... More 

Illinois
Level Contributor
172 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
3 of 5 stars Reviewed December 9, 2015

We've stayed at this motel twice. The first time, we stayed in the section right next to the office - where the room entrances lead directly to the outside, like an old-school motel. Those rooms were extremely average, bare bones, no frills, not that great. Fridge and microwave was nice. TV options very limited. But the bed was comfy. OK... More 

Helpful?
Thank dschick
Arpit P, Manager at BEST WESTERN Inn of St. Charles, responded to this review

Dschick, Thank you for your review and feedback. St. Charles is a great town with interesting and fun tourist attractions, one of my favorites is the Arcada Theatre. I was delighted to hear you enjoyed your stay in the newly renovated section of the hotel. We appreciate the candid feedback we received and welcome any opportunity to improve. I am... More 

Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed November 14, 2015

I had stayed at this property a few years ago and it was getting a little tired. I usually stay a two different hotels nearby, but both were full for this trip. I received a room in the South Building when I checked in, and I was not expecting much to be honest. The building and rooms appeared to be... More 

Review collected in partnership with Best Western

Helpful?
Thank Mark2474
Arpit P, Manager at BEST WESTERN Inn of St. Charles, responded to this review

Mark 2474, Thank you for writing about your stay with us here at the Best Western – St. Charles. We were thrilled to read such a great compliment regarding the cleanliness and maintenance of the hotel. It is always exciting to read that a guest noticed the upgrades the property just recently underwent. Thank you again for your review, we... More 

Oak Creek, United States
1 review
4 of 5 stars Reviewed November 14, 2015

We have stayed at this property once before. We got a room in the newly remodeled back section. The rooms are big & spacious...much less noise and light than the rooms in the older section. Its just nicer in that back section. We recieved a room on the second level of the old section. Too much light..too much noise. You... More 

Review collected in partnership with Best Western

Helpful?
Thank Chris B
Arpit P, Manager at BEST WESTERN Inn of St. Charles, responded to this review

Dear Chris Benning, Thank you for your review. Our goal as always is to provide a great stay for our guests and that we failed you in that regard is always very disheartening to hear. We do our very best to accommodate all our guests requests. I am happy to report that we are in the process of making several... More 

Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed November 12, 2015 via mobile

All I can say is WOW! Best westeen has stepped it up!! Very impressed, had an awesome time at the hotel and in the shopping area!!!! There is so much to do in this beautiful town...great food, people...shopping!!! Had an absolute awesome time!

Helpful?
Thank Renee Ellen C
Arpit P, Manager at BEST WESTERN Inn of St. Charles, responded to this review

Dear Renee Ellen C., Thank you for your 5 star review and feedback on your last visit at the Best Western. St. Charles is a great town with interesting and fun tourist attractions one of my favorites is the Arcada Theatre. We are so happy that you and your family enjoyed your stay. Your review is a highlight of what... More 

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