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Country Inn & Suites By Carlson, St. Charles, IL

Certificate of Excellence
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155 38th Avenue, Saint Charles, IL 60174
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Country Inn & Suites By Carlson, St. Charles, IL
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Country Inn & Suites By Carlson, St. Charles, IL
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52 reviews from our community

Traveler rating
    23
    9
    12
    6
    2
See reviews for
11
5
2
23
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (2)
Date | Rating
  • English first
  • Any
English first
  • All months
    (52)
  • Mar-May only
    (15)
  • Jun-Aug only
    (9)
  • Sep-Nov only
    (20)
  • Dec-Feb only
    (8)
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Kenilworth, IL
Top Contributor
57 reviews 57 reviews
14 hotel reviews
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

i have stayed here on business three times in the last four months. Each time the stay has been acceptable but not memorable. The rooms are reasonable size, although only one or two rooms per floor have the full-sized refrigerator advertised. The noise level is usually OK unless, like this past weekend, there is a youth sports tournament. Then you... More 

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Schaumburg, Illinois
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed 4 days ago NEW via mobile

Stayed here with our family. After even getting in later (10:30pm), the noise in the hallways was easily heard inside the room. In fact, could hear entire conversation on the adjacent room. Very clean facility however and very friendly staff.

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Lakewood
Contributor
13 reviews 13 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 1 week ago

Had a a wedding to go to and decided to stay at the st. Charles country suites and we were not diappointed. Had a King size bed with a sofa sleeper in the living room. Great for kids and getting to enjoy there own space and or TV.

Review collected in partnership with Country Inns & Suites By Carlson

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Saint Charles, Illinois
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 5 weeks ago via mobile

In reading other reviews I'm wondering if we stayed in the same place because our experience here was terrible. Not very clean, holes in our sheets and lampshade, dirty duvet, bathroom in need of repair... The hotel needs repairs and a new housekeeping staff. We asked twice yesterday if our room was going to be cleaned and was told "yes"... More 

Was this review helpful? Yes
HotelManager34, General Manager at Country Inn & Suites By Carlson, St. Charles, IL, responded to this review

Dear Liz R, Thank you for taking the time to regale us with your opinions. We, too, are wondering if you were staying in our property based upon our many excellent reviews and guest comments. However, I apologize for your perceptions that the hotel was not clean and in need of repairs. Our maintenance staff is constantly reviewing repairing and... More 

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