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Country Inn & Suites By Carlson, St. Charles

2.5 of 5 155 38th Avenue, Saint Charles, IL 60174
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Country Inn & Suites By Carlson, St. Charles
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Country Inn & Suites By Carlson, St. Charles
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33 reviews from our community

Traveler rating
    16
    5
    7
    4
    1
See reviews for
6
3
1
18
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Reston, Virginia
1 review
5 of 5 stars Reviewed 5 days ago NEW

Clean rooms, great breakfast, relaxing atmosphere and friendly staff. Excellent visit. Easy to make reservations, good amenities such as whirlpool, pool, area to exercise. My family was able to do everything we needed. I would definitely recommend this as a stay for travelers.

Was this review helpful? Yes
St. Charles, United States
1 review
3 of 5 stars Reviewed 6 days ago NEW

I have stayed at this hotel for years on business and it has been a great place to stay up until the recent year. I have noticed the rooms have deteriorated especially the bathrooms. I wonder if the hotel is about to change hands from being a Country inn, the hotel soap, shampoo and lotion no longer say Country inn... More 

Review collected in partnership with Country Inns & Suites By Carlson

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Gilman, Wisconsin
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

Woke up at 5:30 to the sound of the staff making breakfast, doing laundry, etc. Not happy about that. Room was worn and tears in the couch cushions. The fan on the heater was loud also. Overall it was below average and won't be staying there again, especially with so many other options close by.

Was this review helpful? Yes
HotelManager34, General Manager at Country Inn & Suites By Carlson, St. Charles, responded to this review

Dear Michelle, Thank you for taking the time to write concerning your perceptions of Country Inn and Suites. I do apologize that you were aroused by the staff preparing breakfast. They have been properly instructed to minimize as much as possible any noise emanating from the kitchen, and I have reviewed that policy with them once again. We are certainly... More 

Aguascalientes, Mexico
1 review
5 of 5 stars Reviewed 2 weeks ago

The staff's service, hotel style, decoration and cozy environment make you feel like home after long and exhausting trips. I have been staying at the Country Inn hotel's since 2006 and would not change my choice. Plus, the membership benefits are great.

Review collected in partnership with Country Inns & Suites By Carlson

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HotelManager34, General Manager at Country Inn & Suites By Carlson, St. Charles, responded to this review

Dear Francisco C, We thank you very much for taking the time to write concerning your excellent experience while our guest at Country Inn and Suites St. Charles, IL. Our goal is to provide the most comfortable stay possible in a serene environment with staff that provides top notch service, and it is always wonderful to hear that we exceeded... More 

Monclova, Ohio
2 reviews
2 of 5 stars Reviewed 4 weeks ago

This hotel is tired and worn and charges a pet fee. Weekend breakfast does not begin until 7 a.m. making it useless for early risers who need to be somewhere else. Workout room was disgusting and the pool area very smelly and the water was greenish. Internet very spotty, too.

Review collected in partnership with Country Inns & Suites By Carlson

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HotelManager34, General Manager at Country Inn & Suites By Carlson, St. Charles, responded to this review

Dear looney, Thank you for writing to let us know your individual opinions of your experience while our guest. I apologize for the issues that you raised, and for any inconvenience flowing therefrom. You are correct in that a pet fee-a nominal charge of only $10- is charged for any animal (minus service animals) brought into the property. Each animal... More 

Alsip, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

I stayed here for a conference. After looking into the hotel that was hosting the conference I decided it was too expensive and looked at nearby hotels. Decided to try Country Inns based on location and price. It was a great decision. The place was clean, quiet, nicely kept, friendly and the complimentary breakfast cannot be beat. Highly recommended!

Review collected in partnership with Country Inns & Suites By Carlson

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HotelManager34, General Manager at Country Inn & Suites By Carlson, St. Charles, responded to this review

Dear Sherri S, Thank you for taking the time to write of your excellent experience while our guest at Country Inn and Suites St. Charles, IL. We are very happy that you decided to stay with us and confirmed that decision as a "great" one. I completely agree, as do so many of our wonderful guests, that our hotel is... More 

Bethany, United States
1 review
2 of 5 stars Reviewed 5 weeks ago

Our bathroom and sitting room were so cold, we showered with the door open hoping for heat. Fire alarms went off at an ungodly hour. When checking in with a prepaid confirmation, they didn't give us the room that was booked. Knowing we would get there later than 6. When asking for a certain type of room, upgrades are nice,... More 

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
HotelManager34, General Manager at Country Inn & Suites By Carlson, St. Charles, responded to this review

Dear Jody D, Thank you for taking the time to write of your experience while our guest. I apologize that you found the temperature in the room too cold, and I have asked our maintenance team to inspect the heating/cooling units for any defects or inconsistencies, and repair any if found. I am sorry that the upgrade we provided you... More 

herrin, United States
1 review
2 of 5 stars Reviewed November 19, 2014

Will not stay again at this hotel, unless it the cleanness has been improved. sheets stained and nasty when we check in. The problem was solved, but should not have to deal with upon check in. Will not stay again at this hotel, unless it the cleanness has been improved. sheets stained and nasty when we check in. The problem... More 

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
HotelManager34, General Manager at Country Inn & Suites By Carlson, St. Charles, responded to this review

Dear James P, Thank you for taking the time to write regarding your experience while our guest. I sincerely apologize for the issue that you indicated with the sheets and am investigating with our housekeeping staff how this could have occurred, as this is a very atypical situation. I am glad that the matter was rectified for you immediately, as... More 

McHenry, Illinois
Senior Contributor
21 reviews 21 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed November 15, 2014

I noticed, just prior to our arrival, that I made the reservation for St. Charles, MO. It should have been St. Charles, IL. The manager immediately called the Country Inn in MO. They voided the prepaid reservation on their end, allowing us to stay in St. Charles, IL. That showed me both places were thinking about the customers first. That... More 

Was this review helpful? Yes
HotelManager34, General Manager at Country Inn & Suites By Carlson, St. Charles, responded to this review

Dear ret5000, Thank you for taking the time to write about your excellent experience at Country Inn and Suites, St. Charles, IL. You would be surprised at the number of guests who do exactly what you did in reserving MO when you wanted IL, and vice versa. It is an easy mistake to make and we do our best in... More 

Atlanta, Georgia
Top Contributor
107 reviews 107 reviews
49 hotel reviews
59 helpful votes 59 helpful votes
4 of 5 stars Reviewed November 5, 2014

Stayed here 4 nights while taking care of family business in the area. Rooms very clean and updated (except the in room coffee maker a bit ancient, but still functional) Micro and frig in room. Very comfortable bedding. All service personnel at this property very friendly and accommodating from front desk staff to individual responsible for breakfast room. Room was... More 

Was this review helpful? Yes
HotelManager34, General Manager at Country Inn & Suites By Carlson, St. Charles, responded to this review

Dear mikesluckywife, Thank you very much for taking the time to write concerning your great experience at Country Inn and Suites St. Charles, IL. We appreciate the extremely kind words of praise for the hotel and staff, and it is refreshing to receive compliments from a guest who, as we say, "gets it." The team does their best each day... More 

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Additional Information about Country Inn & Suites By Carlson, St. Charles

Address: 155 38th Avenue, Saint Charles, IL 60174
Phone Number:
Location: United States > Illinois > Saint Charles
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Country Inn & Suites By Carlson, St. Charles 2.5*
Number of rooms: 84
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Also Known As:
Country Inn And Suites By Carlson, St. Charles
Country Inn & Suites By Carlson, St. Charles Hotel Saint Charles
Country Inn Saint Charles
Saint Charles Country Inn

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