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Country Inn & Suites By Carlson, St. Charles

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155 38th Avenue, Saint Charles, IL 60174
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Country Inn & Suites By Carlson, St. Charles
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66 Reviews from our TripAdvisor Community

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Traveler rating
    27
    13
    13
    9
    4
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15
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27
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (2)
Date | Rating
  • English first
  • Spanish first
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English first
  • All months
    (66)
  • Mar-May only
    (15)
  • Jun-Aug only
    (23)
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    (20)
  • Dec-Feb only
    (8)
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1 review
5 of 5 stars Reviewed 4 days ago NEW

We stayed at this hotel for a softball tournament and couldn't be happier. Clean hotel. The staff was incredible especially Melissa! Rooms were comfortable. Great experience! We would stay here again.

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Homer Glen, IL
Level Contributor
50 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I do my reviews by category so skip to the part you care about most. Check-In: We had just left Pheasant Run after we were given a HORRIBLE room (that's a different story/ review) and explained our situation to the staff upfront. It was a lady, probably in her 50's who was extremely nice and sympathetic of our situation and... More 

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HotelManager34, General Manager at Country Inn & Suites By Carlson, St. Charles, responded to this review

Dear Ashleyxmarie, Thank you for taking the time to provide us with your opinions of your stay at the Country Inn. I certainly agree with you that our front desk staff, particularly the lady and gentleman that assisted you with your check-in here at Country Inn, are excellent examples of hospitality employees and we are most fortunate to have them... More 

Atlanta, Georgia
Level Contributor
25 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I agree with another post, this is not quite the same comfort I had at other Country Inn's, a little bit worn. The couch in room 127 had a tear in the cushion, the pillows on the bed were all these square quarter pillows, no full size pillows. The computer for guess to print boarding passes and all would not... More 

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Saint Paul, Minnesota
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 4 weeks ago

I'm a fan of the Country Inn & Suites franchise - I've always had clean, comfortable stays in at least a dozen of them around the country. This facility is not one of those. It's simply not up to acceptable standards. Just stating facts, that include these observations: - Bathroom floor was not cleaned upon arrival - hair from previous... More 

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CarlsonRezidor, Online Customer Support at Country Inn & Suites By Carlson, St. Charles, responded to this review

We apologize for the disappointments you experienced during your stay in regards to the condition of our hotel. I can assure you that this is not the type of product that we at Country Inns and Suites pride ourselves upon. We are currently taking the steps necessary to improve the quality of our facility and the condition of hotel in... More 

Columbia
Level Contributor
84 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed 4 weeks ago

There is great parking, there is a hot tub and indoor pool with an exersice room laundry. breakfast is hot, anything from scramble eggs and bacon to eggs and ham with everyhting else, fruits,milk,oj,cereal. rooms are nice and clean. 90% of the staff are great i saw a few of them be rude to people and did not really care.

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Milford, Michigan
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
4 of 5 stars Reviewed 5 weeks ago

This was my second trip to this property in a year. The hotel is conveniently located close to Kirk Road and 64 (Main Street) with several restaurants within easy walking distance. The rooms are very clean with comfortable beds and a fridge/microwave. We enjoyed the hot breakfast in the morning and the small indoor pool was well maintained. The rooms... More 

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