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Country Inn & Suites By Carlson, St. Charles

2.5 of 5 155 38th Avenue, Saint Charles, IL 60174
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Country Inn & Suites By Carlson, St. Charles
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Country Inn & Suites By Carlson, St. Charles
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36 reviews from our community

Traveler rating
    16
    7
    8
    4
    1
See reviews for
7
3
2
18
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Chicago, Illinois
Top Contributor
75 reviews 75 reviews
22 hotel reviews
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed 4 weeks ago

This is your typical Country Inn and suites layout but not as clean as others i have stayed in. Maybe because it is a dog friendly hotel they decided not to clean carpets well? The bathroom and bed were clean though, so that is the most important. Breakfast was a mess. No one appeared to be working the breakfast room.... More 

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Reston, Virginia
1 review
5 of 5 stars Reviewed December 20, 2014

Clean rooms, great breakfast, relaxing atmosphere and friendly staff. Excellent visit. Easy to make reservations, good amenities such as whirlpool, pool, area to exercise. My family was able to do everything we needed. I would definitely recommend this as a stay for travelers.

Was this review helpful? Yes
HotelManager34, General Manager at Country Inn & Suites By Carlson, St. Charles, responded to this review

Dear John D, Thank you for taking the time to write concerning your excellent experience while our guest at Country Inn and Suites St. Charles, IL. I certainly agree with you that our rooms are clean, we have a great complimentary breakfast, but most of all our staff is the finest in the business. Each of them works diligently every... More 

St. Charles, United States
1 review
3 of 5 stars Reviewed December 19, 2014

I have stayed at this hotel for years on business and it has been a great place to stay up until the recent year. I have noticed the rooms have deteriorated especially the bathrooms. I wonder if the hotel is about to change hands from being a Country inn, the hotel soap, shampoo and lotion no longer say Country inn... More 

Review collected in partnership with Country Inns & Suites By Carlson

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HotelManager34, General Manager at Country Inn & Suites By Carlson, St. Charles, responded to this review

Dear Robby S, Thank you for providing us with your opinion regarding your recent stay while our guest. While the hotel has always been pet friendly, I am sorry that your slumber was disturbed by a barking dog. It is incumbent upon pet owners to make certain that their animals do not bother other guests and I do apologize for... More 

Gilman, Wisconsin
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed December 15, 2014

Woke up at 5:30 to the sound of the staff making breakfast, doing laundry, etc. Not happy about that. Room was worn and tears in the couch cushions. The fan on the heater was loud also. Overall it was below average and won't be staying there again, especially with so many other options close by.

Was this review helpful? Yes
HotelManager34, General Manager at Country Inn & Suites By Carlson, St. Charles, responded to this review

Dear Michelle, Thank you for taking the time to write concerning your perceptions of Country Inn and Suites. I do apologize that you were aroused by the staff preparing breakfast. They have been properly instructed to minimize as much as possible any noise emanating from the kitchen, and I have reviewed that policy with them once again. We are certainly... More 

Aguascalientes, Mexico
1 review
5 of 5 stars Reviewed December 11, 2014

The staff's service, hotel style, decoration and cozy environment make you feel like home after long and exhausting trips. I have been staying at the Country Inn hotel's since 2006 and would not change my choice. Plus, the membership benefits are great.

Review collected in partnership with Country Inns & Suites By Carlson

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HotelManager34, General Manager at Country Inn & Suites By Carlson, St. Charles, responded to this review

Dear Francisco C, We thank you very much for taking the time to write concerning your excellent experience while our guest at Country Inn and Suites St. Charles, IL. Our goal is to provide the most comfortable stay possible in a serene environment with staff that provides top notch service, and it is always wonderful to hear that we exceeded... More 

Monclova, Ohio
2 reviews
2 of 5 stars Reviewed November 24, 2014

This hotel is tired and worn and charges a pet fee. Weekend breakfast does not begin until 7 a.m. making it useless for early risers who need to be somewhere else. Workout room was disgusting and the pool area very smelly and the water was greenish. Internet very spotty, too.

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
HotelManager34, General Manager at Country Inn & Suites By Carlson, St. Charles, responded to this review

Dear looney, Thank you for writing to let us know your individual opinions of your experience while our guest. I apologize for the issues that you raised, and for any inconvenience flowing therefrom. You are correct in that a pet fee-a nominal charge of only $10- is charged for any animal (minus service animals) brought into the property. Each animal... More 

Alsip, United States
1 review
5 of 5 stars Reviewed November 23, 2014

I stayed here for a conference. After looking into the hotel that was hosting the conference I decided it was too expensive and looked at nearby hotels. Decided to try Country Inns based on location and price. It was a great decision. The place was clean, quiet, nicely kept, friendly and the complimentary breakfast cannot be beat. Highly recommended!

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
HotelManager34, General Manager at Country Inn & Suites By Carlson, St. Charles, responded to this review

Dear Sherri S, Thank you for taking the time to write of your excellent experience while our guest at Country Inn and Suites St. Charles, IL. We are very happy that you decided to stay with us and confirmed that decision as a "great" one. I completely agree, as do so many of our wonderful guests, that our hotel is... More 

Bethany, United States
1 review
2 of 5 stars Reviewed November 20, 2014

Our bathroom and sitting room were so cold, we showered with the door open hoping for heat. Fire alarms went off at an ungodly hour. When checking in with a prepaid confirmation, they didn't give us the room that was booked. Knowing we would get there later than 6. When asking for a certain type of room, upgrades are nice,... More 

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
HotelManager34, General Manager at Country Inn & Suites By Carlson, St. Charles, responded to this review

Dear Jody D, Thank you for taking the time to write of your experience while our guest. I apologize that you found the temperature in the room too cold, and I have asked our maintenance team to inspect the heating/cooling units for any defects or inconsistencies, and repair any if found. I am sorry that the upgrade we provided you... More 

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Additional Information about Country Inn & Suites By Carlson, St. Charles

Address: 155 38th Avenue, Saint Charles, IL 60174
Phone Number:
Location: United States > Illinois > Saint Charles
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Country Inn & Suites By Carlson, St. Charles 2.5*
Number of rooms: 84
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Also Known As:
Country Inn And Suites By Carlson, St. Charles
Country Inn & Suites By Carlson, St. Charles Hotel Saint Charles
Country Inn Saint Charles
Saint Charles Country Inn

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