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Country Inn & Suites By Carlson, St. Charles

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155 38th Avenue, Saint Charles, IL 60174
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1 room 1 guest
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Country Inn & Suites By Carlson, St. Charles
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69 Reviews from our TripAdvisor Community

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Traveler rating
    30
    13
    13
    9
    4
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28
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (2)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
  • All months
    (69)
  • Mar-May only
    (15)
  • Jun-Aug only
    (26)
  • Sep-Nov only
    (20)
  • Dec-Feb only
    (8)
All months
1 review
5 of 5 stars Reviewed 4 weeks ago

We stayed at this hotel for a softball tournament and couldn't be happier. Clean hotel. The staff was incredible especially Melissa! Rooms were comfortable. Great experience! We would stay here again.

Was this review helpful? Yes
Jeff J, Director of Sales at Country Inn & Suites By Carlson, St. Charles, responded to this review

We are very excited to hear you enjoyed your stay with us. It was our pleasure to host your team here at the Country Inn & Suites, hopefully we can meet your expectations again in the future! Regards, More 

Homer Glen, IL
Level Contributor
51 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 104 helpful votes
1 of 5 stars Reviewed July 20, 2015

I do my reviews by category so skip to the part you care about most. Check-In: We had just left Pheasant Run after we were given a HORRIBLE room (that's a different story/ review) and explained our situation to the staff upfront. It was a lady, probably in her 50's who was extremely nice and sympathetic of our situation and... More 

Was this review helpful? Yes
HotelManager34, General Manager at Country Inn & Suites By Carlson, St. Charles, responded to this review

Dear Ashleyxmarie, Thank you for taking the time to provide us with your opinions of your stay at the Country Inn. I certainly agree with you that our front desk staff, particularly the lady and gentleman that assisted you with your check-in here at Country Inn, are excellent examples of hospitality employees and we are most fortunate to have them... More 

Atlanta, Georgia
Level Contributor
25 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed July 13, 2015

I agree with another post, this is not quite the same comfort I had at other Country Inn's, a little bit worn. The couch in room 127 had a tear in the cushion, the pillows on the bed were all these square quarter pillows, no full size pillows. The computer for guess to print boarding passes and all would not... More 

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Saint Paul, Minnesota
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed July 6, 2015

I'm a fan of the Country Inn & Suites franchise - I've always had clean, comfortable stays in at least a dozen of them around the country. This facility is not one of those. It's simply not up to acceptable standards. Just stating facts, that include these observations: - Bathroom floor was not cleaned upon arrival - hair from previous... More 

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CarlsonRezidor, Online Customer Support at Country Inn & Suites By Carlson, St. Charles, responded to this review

We apologize for the disappointments you experienced during your stay in regards to the condition of our hotel. I can assure you that this is not the type of product that we at Country Inns and Suites pride ourselves upon. We are currently taking the steps necessary to improve the quality of our facility and the condition of hotel in... More 

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