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All 12 Saint Charles hotels

Country Inn & Suites By Carlson, St. Charles

2.5 of 5 Hotel   |   155 38th Avenue, Saint Charles, IL 60174
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Ranked #6 of 12 Hotels in Saint Charles
A recent review
4 of 5 stars reviewed 1 week ago
ret5000 McHenry, Illinois
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27 reviews from our community

Traveler rating
    13
    5
    5
    3
    1
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4
3
1
14
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Monclova, Ohio
2 reviews
2 of 5 stars Reviewed 2 days ago NEW

This hotel is tired and worn and charges a pet fee. Weekend breakfast does not begin until 7 a.m. making it useless for early risers who need to be somewhere else. Workout room was disgusting and the pool area very smelly and the water was greenish. Internet very spotty, too.

Review collected in partnership with Country Inns & Suites By Carlson

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HotelManager34, General Manager at Country Inn & Suites By Carlson, St. Charles, responded to this review

Dear looney, Thank you for writing to let us know your individual opinions of your experience while our guest. I apologize for the issues that you raised, and for any inconvenience flowing therefrom. You are correct in that a pet fee-a nominal charge of only $10- is charged for any animal (minus service animals) brought into the property. Each animal... More

herrin, United States
1 review
2 of 5 stars Reviewed 1 week ago

Will not stay again at this hotel, unless it the cleanness has been improved. sheets stained and nasty when we check in. The problem was solved, but should not have to deal with upon check in. Will not stay again at this hotel, unless it the cleanness has been improved. sheets stained and nasty when we check in. The problem... More

Review collected in partnership with Country Inns & Suites By Carlson

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HotelManager34, General Manager at Country Inn & Suites By Carlson, St. Charles, responded to this review

Dear James P, Thank you for taking the time to write regarding your experience while our guest. I sincerely apologize for the issue that you indicated with the sheets and am investigating with our housekeeping staff how this could have occurred, as this is a very atypical situation. I am glad that the matter was rectified for you immediately, as... More

McHenry, Illinois
Contributor
19 reviews 19 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

I noticed, just prior to our arrival, that I made the reservation for St. Charles, MO. It should have been St. Charles, IL. The manager immediately called the Country Inn in MO. They voided the prepaid reservation on their end, allowing us to stay in St. Charles, IL. That showed me both places were thinking about the customers first. That... More

Was this review helpful? Yes
HotelManager34, General Manager at Country Inn & Suites By Carlson, St. Charles, responded to this review

Dear ret5000, Thank you for taking the time to write about your excellent experience at Country Inn and Suites, St. Charles, IL. You would be surprised at the number of guests who do exactly what you did in reserving MO when you wanted IL, and vice versa. It is an easy mistake to make and we do our best in... More

Atlanta, Georgia
Top Contributor
107 reviews 107 reviews
49 hotel reviews
59 helpful votes 59 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed here 4 nights while taking care of family business in the area. Rooms very clean and updated (except the in room coffee maker a bit ancient, but still functional) Micro and frig in room. Very comfortable bedding. All service personnel at this property very friendly and accommodating from front desk staff to individual responsible for breakfast room. Room was... More

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HotelManager34, General Manager at Country Inn & Suites By Carlson, St. Charles, responded to this review

Dear mikesluckywife, Thank you very much for taking the time to write concerning your great experience at Country Inn and Suites St. Charles, IL. We appreciate the extremely kind words of praise for the hotel and staff, and it is refreshing to receive compliments from a guest who, as we say, "gets it." The team does their best each day... More

Fond du Lac, United States
1 review
3 of 5 stars Reviewed 3 weeks ago

The hotel was not bad for our needs. We were in the area for a sports tournament, so we didn't spend a lot of time in the hotel. Overall, it was an average stay, but there are areas for improvement needed. The free internet was not reliable and the food was less than expected. As a group, there was very... More

Review collected in partnership with Country Inns & Suites By Carlson

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HotelManager34, General Manager at Country Inn & Suites By Carlson, St. Charles, responded to this review

Dear Dan F, Thank you for taking the time to write concerning your "Overall good" stay while our guest at Country Inn and Suites St. Charles, IL. I do apologize for the issues that you experienced surrounding the football club that was in town over the weekend. Since the reservations made by the team for the most part only indicated... More

Franklin, NC, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

We stayed at the St Charles hotel. It was such a pleasant stay. It was quiet, clean and incredibly comfortable. The grounds were very nice and the location was right in the middle of things, yet once in the room you had no idea there was traffic nearby.

Review collected in partnership with Country Inns & Suites By Carlson

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HotelManager34, General Manager at Country Inn & Suites By Carlson, St. Charles, responded to this review

Dear Laurie F, Thank you so much, Laurie, for your very kind words about our hotel and staff. I certainly concur with you that the property is quiet, clean and incredibly comfortable; a gem of a hotel in the beautiful town of St. Charles. Again, thank you for your comments that I shall be sure to share with the team,... More

Grant Township, Mi, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

Had a very pleasant experience. Rooms were very clean, staff very good. Only negative the breakfast would run out of some things and slow to replenish (might had been over worked or short kitchen staff, was very busy)

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
HotelManager34, General Manager at Country Inn & Suites By Carlson, St. Charles, responded to this review

Dear Roger N, Thank you for taking the time to write concerning your very pleasant experience while our guest at Country Inn and Suites St.Charles, IL. We appreciate very much your kind words about our hotel and staff, and I am gratified that they made your experience an excellent one. Each of them strives daily to provide a wonderful experience... More

Rockton, IL
Top Contributor
55 reviews 55 reviews
11 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

Not a bad night stay. Clean room, hot breakfast. Not a bad deal for a good price. It looked like my room has had some updates, but it looked like they forgot to update the carpet (worn with a couple stains) and the couch (ripped in a couple places). One thing I consistently find with CI&S is the noise. Rooms... More

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HotelManager34, General Manager at Country Inn & Suites By Carlson, St. Charles, responded to this review

Dear Pottman, Thank you for taking the time to write concerning your experience at Country Inn and Suites. We certainly agree with you that we are ideally situated for many restaurants and amenities that the beautiful town of St. Charles has to offer, and it sounds like you availed yourself of those. On another note, we are soon to undergo... More

Chicago
Contributor
18 reviews 18 reviews
10 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed October 13, 2014

good location restaurants, shopping mall close by. older hotel, needs some updating. cheaper than marriot in area. good for a one night stay need 200 characters to complete this review xxx yyy zzz zas xsw

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
HotelManager34, General Manager at Country Inn & Suites By Carlson, St. Charles, responded to this review

Dear Ron_chitown, Thank you for taking the time to write concerning your experience while our guest at Country Inn and Suites St. Charles,IL. I certainly concur with you that we are in an excellent location for visiting many of the sites that St. Charles has to offer, and are perfectly situated for a one night, or longer, stay. Coincidentally, as... More

Walkerton, United States
1 review
5 of 5 stars Reviewed October 6, 2014

Conveniently located to downtown and area attractions. Easy to navigate to. We stayed two nights. And had complimentary breakfast twice. Although busy at peak times, there was plenty of options. I was pleasanty suprised at the quality and taste of the coffee. I applaud the toaster which actually toasted what you put into it. We plan on staying here every... More

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
HotelManager34, General Manager at Country Inn & Suites By Carlson, St. Charles, responded to this review

Dear Robert A, Thank you for taking the time to write concerning your great stay at Country Inn and Suites St.Charles, IL. I agree that we are conveniently located to downtown and area attractions, and many amenities that the Fox River Valley has to offer travelers. In addition, we do serve excellent coffee-not too strong and just the right taste.... More

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Additional Information about Country Inn & Suites By Carlson, St. Charles

Address: 155 38th Avenue, Saint Charles, IL 60174
Phone Number:
Location: United States > Illinois > Saint Charles
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Country Inn & Suites By Carlson, St. Charles 2.5*
Number of rooms: 84
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Also Known As:
Country Inn And Suites By Carlson, St. Charles
Country Inn & Suites By Carlson, St. Charles Hotel Saint Charles
Country Inn Saint Charles
Saint Charles Country Inn

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