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Country Inn & Suites By Carlson, St. Charles

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155 38th Avenue, Saint Charles, IL 60174
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Country Inn & Suites By Carlson, St. Charles
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96 Reviews from our TripAdvisor Community

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Murfreesboro, Tennessee
Level Contributor
86 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

I frequently stay at Country inns because they offer a good value for your money. While this hotel was ok, they were doing construction the whole time I was there and my window had a blue tarp across it so I couldn't even see outside.Also, the tv and internet were regularly being knocked out due to the construction. On the... More 

Helpful?
Thank Jim O
Jeff J, Manager at Country Inn & Suites By Carlson, St. Charles, responded to this review

Dear Jim, Thank you for staying with us during your recent trip to St. Charles, IL. We are extremely sorry for the issues you experienced due to the construction. We hope to see you again in the future when the project is completed. Best regards More 

South Bend, Indiana
1 review
2 of 5 stars Reviewed 4 weeks ago

There is drywall dust/debris all over. I stepped on a drywall screw in the hall which went through my hard soled slipper and scratched my foot. I informed the front desk and was told the manager would contact me. 2 days later and I have not been contacted.

Review collected in partnership with Country Inns & Suites By Carlson

Helpful?
Thank staceyw589
Jeff J, Manager at Country Inn & Suites By Carlson, St. Charles, responded to this review

Dear Stacey, We are very sorry for the condition of the hotel during your recent stay with us. I am very upset to hear that you stepped on a screw from the construction crew, that is unacceptable. I did call the telephone number on file to make contact with you but unfortunately nobody picked up the phone, I will be... More 

Travelers are raving about these Saint Charles hotels

Saint Charles, Illinois
1 review
1 of 5 stars Reviewed January 5, 2016

I guess they assumed no one would be around for breakfast (hot food was gone and not refilled) or come back to their hotel during daytime hours, but after my first night (dusty place with a silverfish bug in the bathroom) I came back for a late lunch in my. Room to find that almost all the other rooms on... More 

Review collected in partnership with Country Inns & Suites By Carlson

Helpful?
Thank ashleyz377
Jeff J, Manager at Country Inn & Suites By Carlson, St. Charles, responded to this review

Dear Ashley, I am very sorry about the current renovations taking place at our property. We are making many changes that will dramatically improve our guests experience for the better. We hope to see you again when the changes are complete! Best regards More 

Central, MN
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed January 4, 2016

We stayed here 12/27-12/30 2015. We have stayed at this hotel during the summer and the holidays for the last couple of years. I was concerned about making this reservation (back in October) when I read some of the poor reviews. We arrived to the hotel to see that it was undergoing a renovation. The outside of the building is... More 

Helpful?
Thank Van_HomeCentral_MN
Jeff J, Manager at Country Inn & Suites By Carlson, St. Charles, responded to this review

Thank you for sharing your experience with us, we are terribly sorry for the renovations taking place. We hope the renovations will bring many positive changes so that we can guarantee a comfortable stay in the future. Thank you for staying with us, we hope to provide exceptional service in the future. Best regards More 

Hammond, Indiana
1 review
5 of 5 stars Reviewed January 1, 2016

My hotel experience at Country Inn & Suites was great. The staff; they were very friendly, helpful, and professional. Big shout out to Jeff; the first time I was here, he told me about the area around the hotel such as the mall across the hotel and the O.G. (Olive Garden). Jeff gets five stars from me. Big shout out... More 

Review collected in partnership with Country Inns & Suites By Carlson

Helpful?
Thank Jordan-SH7
Jeff J, Manager at Country Inn & Suites By Carlson, St. Charles, responded to this review

Thank you Jordan for sharing your experience with us. I am very glad to hear you enjoyed your stay with us again! Your family is extremely nice and we appreciate you staying with us. Best of luck in 2016! More 

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