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Hilton Garden Inn St. Charles

Certificate of Excellence
GreenLeadersBronze level
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4070 East Main Street, Saint Charles, IL 60174
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AAA Family Fun Package
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1 room 1 guest
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Hilton Garden Inn St. Charles
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298 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
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niles, illinois
1 review
3 of 5 stars Reviewed 3 days ago NEW

Wasn't given keys/breakfast coupons upon check-in & had to go back in to get them - FedEx package was initially given to another guest before me; ID was not asked for. Only 1 of the 2 room keys worked and after 3 attempts at new keys, we were moved to a different room. Have had previously good stays but this... More 

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Kansas City, United States
1 review
3 of 5 stars Reviewed 1 week ago

My reservation was cancelled by someone other than myself or family member, and it seemed like the desk manager didn't want to help initially. However, after a bit of persistence, they did put us up, and in a nicer room than reserved. They wouldn't give us the reserved rate as I couldn't produce an email at that time; however, Hilton... More 

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Eudora, United States
1 review
5 of 5 stars Reviewed 1 week ago

All of the staff are indeed awesome. Having never been to Chicago, we had lots of questions and they helped us with every one. Also the accommodations were very comfortable and convenient. We took advantage of the dining area. It was great to have a nice breakfast in the morning and settle into a nice cocktail in the evening. We... More 

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Peoria, Illinois
Level Contributor
25 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I stayed at this hotel for 3 weeks during training for work. The room had enough space for me to eat, study, and relax. The conference / training room was nice, as well. We spent time studying as a group in the front foyer area, and it was never too noisy or busy. One weekend, there was a wedding reception... More 

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Valdosta, Georgia
Level Contributor
19 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Nice people at check-in, great room, quiet, clean and comfy. Only negative was a loud AC but not their fault. I liked the out-side corner room for privacy and quiet. Parking was great and convenient to most rooms.

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Libertyville, United States
1 review
3 of 5 stars Reviewed 3 weeks ago

Our bathroom had the stench of lingering cigarette smoke. We notified housekeeping, which they sprayed something that only lasted for two minutes. Notified the front desk and nothing was done to resolve this unpleasantry. We purchased our own air freshener to subdue the disgusting stench. To make matters worse, the bed was broken. The "adjustable bed" didn't adjust. We moved... More 

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ST.CHARLES, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

The Hilton Garden Inn St. Charles provides a very good value, with the comfort of having a clean, quiet, hassle free, stay, did not have such an experience across the street at Pheasant Run. The Rooms were clean, smelled nice, and staff cared.

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Carmel, United States
Level Contributor
4 reviews
2 of 5 stars Reviewed July 22, 2015

I am Hilton diamond member so I stay at Hilton properties a lot. Lobby was fresh and modern. Room was shabby and had t been redecorated since the 80's...hunter green and burgundy. Pictures were old and faded, and none of the expected usual amenities such as USB chargers and extra outlets near bed. Overall dingy and sad. See the picture... More 

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Surprise, Arizona
Level Contributor
26 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed July 21, 2015

We were very pleased with our stay at the Hilton Garden Inn, St Charles for our nephew's recent wedding. The rooms were clean and spacious. They even had our rooms ready early, so we could get ready for the wedding. Overall, it was a great Hilton experience.

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San Jose, CA
Level Contributor
52 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed July 15, 2015

Family had a block of rooms for a wedding, and we had 4 rooms. Making reservations for the group needed to be done via phone as online didn't work. Rooms are smoke free but still smelled smokey. Rooms were clean. Internet free. Was impressed with handicapped accessible room and pool area. Lots of restaurants nearby. Water in lobby and comfortable... More 

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