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Hilton Garden Inn St. Charles

3.0 of 5 4070 East Main Street, Saint Charles, IL 60174
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Certificate of Excellence 2014
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Hilton Garden Inn St. Charles
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Hilton Garden Inn St. Charles
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212 reviews from our community

Traveler rating
    124
    65
    14
    6
    3
See reviews for
36
49
11
89
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Livermore, California
Top Contributor
53 reviews 53 reviews
10 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

we planned a cross country trip and met up with friends in Saint Charles. We stayed at this Hilton Garden inn. Very nice. The people were all friendly. The rooms were quiet and comfortable and clean. The food in the restaurant was very good and the service most accommodating. At the time there was a lot of construction going on,... More

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2 reviews
5 of 5 stars Reviewed 1 week ago

Other than one not so good dinner the 9 day stay was excellent. Staff and service were fantastic as were the accommodations. Staff went out of their way to assist our particular room situation. The Trade Show venue staff, Cindy and Hector, and service were also excellent.

Review collected in partnership with Hilton Garden Inn

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Bath, United Kingdom
Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed 1 week ago

Having never stayed at a Garden Inn before, I didn't know what to expect. I arrived late in the evening and there was a welcome recieption. The room was very clean, and tidy, and the bed was as comfortable as I have slept in. The location was great and very easy to find. I was on a business trip, but... More

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cincinnati, United States
1 review
4 of 5 stars Reviewed 3 weeks ago

I had a wonderful experience at this location. The staff was delightful and the suite was clean. It was very quiet and pleasant. I would recommend this to any business person. The atrium was always clean and the staff was always smiling

Review collected in partnership with Hilton Garden Inn

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Stafford Springs, Connecticut
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

With the upper class look and feel of this facility I would have expected perfection. Sadly they just missed. The fancy mattress in our room did not appear to work and we could always tell when the occupants above us moved around their room. Also we needed to request our welcome gift left for us by the wedding party that... More

Review collected in partnership with Hilton Garden Inn

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Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 3 weeks ago

After I arrived at the hotel, I was given a non smoking room, as requested. The hallway contained other smoking rooms and the smell was evident in the hallway. I returned to the lobby and mentioned the issue to the clerk. He immediately offered me to change the room to another area of the hotel. I accepted and was pleasantly... More

Review collected in partnership with Hilton Garden Inn

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Sneads Ferry, North Carolina
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 4 weeks ago

After booking over 30 rooms with them UNDER CONTRACT we arrived at the hotel after our wedding to find that they didn't save OUR ROOM, and they in fact had over-booked the hotel by three reservations, and THEY DIDN'T EVEN HAVE AN ALTERNATIVE ROOM TO GIVE US. Their response to this "oversight", was to offer us a free bottle of... More

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Chelsea, Michigan
Senior Contributor
27 reviews 27 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed while on business in Batavia. Room was very clean. Bed comfortable (could adjust firmness) and duvet was inviting. Doors and walls a bit thin, I could hear conversations in the hallway and adjoining rooms,, but not so loud as to awake if asleep. Refrigerator, microwave and Keurig machine in room were tremendous! Wish they had a continental breakfast, or... More

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Courtney W, Front Office Manager at Hilton Garden Inn St. Charles, responded to this review

Thank you very much for taking the time out of your busy day to write an EXCELLENT review about us. We take your comments as motivators to keep performing at the highest level that our guest deserve. I would like to apologize for you not getting all the information about your breakfast options. Here we do have the full made... More

St. Charles, United States
1 review
5 of 5 stars Reviewed September 14, 2014

Everything about the hotel was good. The lobby and dining areas were clean and well kept. Newly remodeled and very cool. Room was extremely clean, internet was great. Pool and spa were good. Food was excellent.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Courtney W, Front Office Manager at Hilton Garden Inn St. Charles, responded to this review

We are more than happy to hear we exceeded your expectations. At the Hilton Garden Inn, we strive to provide EXCELLENT customer service to all our guest; it's what you deserve. We look forward to hosting your next stay in the St. Charles area. You can Count on Us! More

St. Charles, United States
1 review
5 of 5 stars Reviewed September 11, 2014

Nice, clean and quiet hotel. Great for conferences and meetings. Hotel made excellent boxed lunches for our meeting group! Mattress had deep body grooves in it which made it hard to sleep though. Wish they had a shuttle to and from O'Hare Airport.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Courtney W, Front Office Manager at Hilton Garden Inn St. Charles, responded to this review

Thank you for taking a moment of your time to share your expirence of your stay with us. It is great to hear you enjoyed your accommodations for your meeting. Your comments will help us to improve our guest expirence and give the EXCELLENT customer service you deserve. We look forward to welcoming you back to our hotel in the... More

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Additional Information about Hilton Garden Inn St. Charles

Address: 4070 East Main Street, Saint Charles, IL 60174
Phone Number:
Location: United States > Illinois > Saint Charles
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn St. Charles 3*
Number of rooms: 120
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Also Known As:
Hilton Garden Inn St. Charles Hotel Saint Charles
Hilton Saint Charles
Saint Charles Hilton
Hilton Garden Inn Saint Charles

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