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Fairfield Inn & Suites Chicago St. Charles

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2096 Bricher Road, Saint Charles, IL 60174
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Fairfield Inn & Suites Chicago St. Charles
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Fairfield Inn & Suites Chicago St. Charles
Fairfield Inn & Suites Chicago St. Charles
Fairfield Inn & Suites Chicago St. Charles
Review This Hotel

94 reviews from our community

Traveler rating
    59
    21
    8
    3
    3
See reviews for
31
16
7
19
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
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    (94)
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    (26)
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There are newer reviews for Fairfield Inn & Suites Chicago St. Charles
See the most recent reviews
Rockville, Maryland
Contributor
14 reviews 14 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed May 28, 2014

Let's start off by saying that the front desk staff was great. All during our stay they did everything possible to make our stay as comfortable as possible. He is the issues I had. The building was HOT The hall, lobby, restroom, pool are workout room even my room was hot. And the AC at 60 degrees at night did... More 

Was this review helpful? Yes
gsmffi, Guest Relations Manager at Fairfield Inn & Suites Chicago St. Charles, responded to this review

Dear Robert, Thank you for taking the time to write a review on our hotel. I appreciate that you noted that our Guest Service team does a great job. You mentioned that you a somewhat disappointing visit. You referred to temperature issues among the problems. We know that with the warming temperatures our ac units are working harder, however you... More 

Normal, Illinois
Contributor
19 reviews 19 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed May 10, 2014

I need a place for one night close to Delnor Hospital. This was the perfect location. There is also a lot of shopping and restaurants right across the street. The room was very clean and comfortable. While it wasn't anything fancy, I wasn't needing anything fancy. Breakfast was a typical free breakfast but it wasn't bad by any means. If... More 

Was this review helpful? Yes
FairfieldStCharles, General Manager at Fairfield Inn & Suites Chicago St. Charles, responded to this review

Dear Wandav28, I am thrilled to hear that you enjoyed your experience with the hotel & more importantly the Front Desk staff here at Fairfield Inn & Suites, St Charles. We strive daily to deliver excellent and memorable service to each of our guests and we our always glad to hear we our meeting that goal. We look forward to... More 

Grand Rapids, Michigan
Senior Contributor
28 reviews 28 reviews
13 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed May 2, 2014 via mobile

I didn't spend much time as it was a late arrival and early departure, but the room was quiet, clean and comfortable. The didn't appear to have been updated recently, but not a big deal. Breakfast was great as well. I would stay here again.

Was this review helpful? Yes
gsmffi, Guest Relations Manager at Fairfield Inn & Suites Chicago St. Charles, responded to this review

Dear Guest, Thank you for sharing your review about your visit to our hotel. I am happy to see that despite the quick visit you had a comfortable stay. Our staff works very hard to provide everyone with a quiet and clean hotel. We look forward to having you stay with us again in the future. Kimberly Nickels More 

Cleveland, Ohio
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
4 of 5 stars Reviewed April 21, 2014

Staff was very polite and personal. Hotel was kept very clean and was centrally located to many restaurants and stores. I stayed for three weeks and I felt right st home. The only problem I had was every time I turned my tv off it would turn the other one on in the living room.

Was this review helpful? Yes
gsmffi, Guest Relations Manager at Fairfield Inn & Suites Chicago St. Charles, responded to this review

Dear Bbundy001, Thank you for your very pleasant review. We are please that during your three week visit with us you felt right at home. I would like to apologize for the one remote control operating both televisions. We look forward to having you again if you are ever in the St. Charles area. Thank you for your time and... More 

Sanford, North Carolina
Contributor
13 reviews 13 reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed April 21, 2014

We spent three great days at the Fairfield Inn in St. Charles, IL. The hotel was clean throughout, the free breakfast was fantastic and the staff complied enthusiastically with our every request. This location was also perfect for our visits throughout the Elgin-to-Batavia area. I would highly recommend this hotel for your recreational and business needs.

Was this review helpful? Yes
gsmffi, Guest Relations Manager at Fairfield Inn & Suites Chicago St. Charles, responded to this review

Dear Moe1970, Thank you so much for posting your review on your recent visit to our hotel. We are so glad to see that you were well taken care of during your 3 nights in the Batavia/Elgin area. I am ecstatic that you enjoyed our breakfast and the staff provided the kind service you deserve. Thank you again. We look... More 

Illinois City, Illinois
Top Contributor
90 reviews 90 reviews
22 hotel reviews
53 helpful votes 53 helpful votes
3 of 5 stars Reviewed January 8, 2014

I stayed here for a short 9 hours after work until I could safely drive home in the morning. The room was quiet. While clean, it appeared dated. It was well below freezing out yet there was no comforter on the bed. It looked nothing like the photos. The closet door was broken. There were stains on the chair. I... More 

Was this review helpful? Yes
gsmffi, Guest Relations Manager at Fairfield Inn & Suites Chicago St. Charles, responded to this review

Dear Illinois1, Thank you for sharing your review regarding your most recent visit. I am sorry to read that you felt you were given an inferior room at the hotel. The housekeepers work very hard to remove any stains and make sure the room is well maintained and clean. I assure you that rate discounts do not affect the decision... More 

Crystal Lake, Illinois, United States
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 24, 2013

Clean, comfortable, and convenient. Had a great stay. The staff were extremely friendly and helpful for the months leading up to our wedding and as well on our wedding day. They even helped organize our 3 different shuttle services for our guests and made sure everyone had accurate directions. Thanks again!

Was this review helpful? Yes
gsmffi, Guest Relations Manager at Fairfield Inn & Suites Chicago St. Charles, responded to this review

Dear Lucas G, Thank you for taking the time to share your experience with our hotel and sales team. I am happy to see that you and your family were well taken care of throughout the booking process for your wedding event. Our entire team prides themselves on providing our guests with a clean hotel, comfortable rooms and courteous service.... More 

Mineral Ridge, Ohio
Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed September 3, 2013

The staff was very friendly. The hotel was very clean. Nothing extraordinary about my stay or the hotel. I would recommend this property. Nothing bad to report just not as nice as many of the other Marriott properties where I have stayed.

Was this review helpful? Yes
gsmffi, Guest Relations Manager at Fairfield Inn & Suites Chicago St. Charles, responded to this review

Dear JP4808, Thank you for taking the time to share your review about your hotel experience. I am glad to see that our staff was friendly and that overall you were satisfied with your visit with us. We hope that if you stay with us again, we look forward to the opportunity to make your time with us above and... More 

Grand Rapids, Michigan
Senior Contributor
43 reviews 43 reviews
17 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed July 31, 2013

I started by accidentally deleting my reservation for the hotel. By the time I discovered it an hour later, the room had been re-booked and the hotel was sold out. The end of the long story is that Allison from the hotel kept track of the rooms and called me when one became available. Never have I had this kind... More 

Was this review helpful? Yes
gsmffi, Guest Relations Manager at Fairfield Inn & Suites Chicago St. Charles, responded to this review

Dear bonb1545, Thank you so much for the great review. I am happy to see that you had a great experience with our hotel. Alison is definitely at great asset to our hotel. She values each of our guests and works extremely hard to accommodate requests and needs. So glad that she was able to help find a room at... More 

White Lake, Michigan
Contributor
15 reviews 15 reviews
10 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed June 20, 2013

I stayed at this hotel on business - 1. The first night I called for a wake up call twice. The phone continued to ring without answer...It wasn't automated and after about 20 rings each time, I hung up. 2. The next morning, no hot water for the shower. Ugh 3. The second morning showers in surrounding rooms started at... More 

Was this review helpful? Yes 1
gsmffi, Guest Relations Manager at Fairfield Inn & Suites Chicago St. Charles, responded to this review

Dear MITravler_13, Thank for taking the time to provide us with a review. I am sadden to see of the issues you experience at the hotel. With regards to your phone, I wonder if the phone was not working correctly to connect to our front office team, who are the ones that set wake-up calls. With regards to the noisy... More 

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