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All 12 Saint Charles hotels

Fairfield Inn & Suites Chicago St. Charles

2.5 of 5 Hotel   |   2096 Bricher Road, Saint Charles, IL 60174
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Ranked #3 of 12 Hotels in Saint Charles
A recent review
5 of 5 stars Reviewed September 3, 2014
K G Chicago, Illinois
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88 reviews from our community

Traveler rating
    54
    20
    8
    3
    3
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30
15
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Fairfield Inn & Suites Chicago St. Charles
See the most recent reviews
Chicago, Illinois
1 review
5 of 5 stars Reviewed September 3, 2014

My husband and I reserved our wedding block at this hotel, and it couldn't have been a better experience. Kimberly made the entire experience a breeze. Our guests had a lot more room switching, cancellations, and other "odd" issues prior to our event that we hadn't ever expected to encounter, and Kimberly was EXCELLENT in helping us manage through it.... More

Was this review helpful? Yes
Tiffany S, Director of Sales at Fairfield Inn & Suites Chicago St. Charles, responded to this review

Dear KG, What a great review. I am so pleased that you recognized Kimberly for her hard work on setting up and organizing your wedding block in August. She is an asset to our team. Weddings are very popular the St. Charles area; we pride ourselves on providing the best service and assistance during that process. Thank you so much... More

Ocheyedan, Iowa
1 review
5 of 5 stars Reviewed July 30, 2014

My son and I stayed 6 nights and the experience was great. The front staff were very friendly. Our suite was comfortable with a nice king bed, 2 televisions , sofa bed , roomy bathroom and the right temperature. The breakfast each morning was delicious and the woman in charge was the best I have ever seen. She was tops.... More

Was this review helpful? Yes
gsmffi, Guest Relations Manager at Fairfield Inn & Suites Chicago St. Charles, responded to this review

Dear Denise, Thank you for the great review! We work hard to ensure that our guests feel welcome and are provided with service that reflects the highest quality standards. I'm glad the room you had was accommodating and worked well for you and your son! Maria C, who runs our breakfast, prides herself on going above and beyond in the... More

Noblesville, Indiana
Senior Contributor
31 reviews 31 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed July 6, 2014

Very hospitable and clean. Friendly, helpful staff. The pool area was stocked with towels (even in the evening) and the breakfast hostess worked hard to keep the buffet full. Great location on the west side of town - we could avoid the east side congestion on North Ave. Only concern was the double bed - would have preferred queen or... More

Was this review helpful? Yes
gsmffi, Guest Relations Manager at Fairfield Inn & Suites Chicago St. Charles, responded to this review

Dear JQuilter, Thank you for your good review. Our greatest asset is truly our staff. Everyone from our guest service team to our housekeepers pride themselves in providing each of our guests with a warm welcome. The location does make is convienent. Guests are able to just step across the street for food and shopping. We hope to see you... More

THE VILLAGES
Senior Contributor
43 reviews 43 reviews
7 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed June 17, 2014

The hospitality of the staff at this hotel is wonderful. We stayed in a suite and plan on staying at this hotel again when we visit in the area and have requested the same accommodations. The suite offers plenty of room with a sofa bed and second TV in the separate divided area. There is complimentary coffee in the room,... More

Was this review helpful? Yes
gsmffi, Guest Relations Manager at Fairfield Inn & Suites Chicago St. Charles, responded to this review

Dear Grandmasandyj, Thank you for your wonderful review. On behalf of our entire hotel staff, we are grateful that you took the time to share your experience. We pride ourselves on providing great service and accommodations and we are glad that you have felt our hospitality. We look forward to having you back to visit us again in the future.... More

Rockville, Maryland
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed May 28, 2014

Let's start off by saying that the front desk staff was great. All during our stay they did everything possible to make our stay as comfortable as possible. He is the issues I had. The building was HOT The hall, lobby, restroom, pool are workout room even my room was hot. And the AC at 60 degrees at night did... More

Was this review helpful? Yes
gsmffi, Guest Relations Manager at Fairfield Inn & Suites Chicago St. Charles, responded to this review

Dear Robert, Thank you for taking the time to write a review on our hotel. I appreciate that you noted that our Guest Service team does a great job. You mentioned that you a somewhat disappointing visit. You referred to temperature issues among the problems. We know that with the warming temperatures our ac units are working harder, however you... More

Normal, Illinois
Contributor
15 reviews 15 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed May 10, 2014

I need a place for one night close to Delnor Hospital. This was the perfect location. There is also a lot of shopping and restaurants right across the street. The room was very clean and comfortable. While it wasn't anything fancy, I wasn't needing anything fancy. Breakfast was a typical free breakfast but it wasn't bad by any means. If... More

Was this review helpful? Yes
FairfieldStCharles, General Manager at Fairfield Inn & Suites Chicago St. Charles, responded to this review

Dear Wandav28, I am thrilled to hear that you enjoyed your experience with the hotel & more importantly the Front Desk staff here at Fairfield Inn & Suites, St Charles. We strive daily to deliver excellent and memorable service to each of our guests and we our always glad to hear we our meeting that goal. We look forward to... More

Grand Rapids, Michigan
Senior Contributor
28 reviews 28 reviews
13 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed May 2, 2014 via mobile

I didn't spend much time as it was a late arrival and early departure, but the room was quiet, clean and comfortable. The didn't appear to have been updated recently, but not a big deal. Breakfast was great as well. I would stay here again.

Was this review helpful? Yes
gsmffi, Guest Relations Manager at Fairfield Inn & Suites Chicago St. Charles, responded to this review

Dear Guest, Thank you for sharing your review about your visit to our hotel. I am happy to see that despite the quick visit you had a comfortable stay. Our staff works very hard to provide everyone with a quiet and clean hotel. We look forward to having you stay with us again in the future. Kimberly Nickels More

Cleveland, Ohio
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
4 of 5 stars Reviewed April 21, 2014

Staff was very polite and personal. Hotel was kept very clean and was centrally located to many restaurants and stores. I stayed for three weeks and I felt right st home. The only problem I had was every time I turned my tv off it would turn the other one on in the living room.

Was this review helpful? Yes
gsmffi, Guest Relations Manager at Fairfield Inn & Suites Chicago St. Charles, responded to this review

Dear Bbundy001, Thank you for your very pleasant review. We are please that during your three week visit with us you felt right at home. I would like to apologize for the one remote control operating both televisions. We look forward to having you again if you are ever in the St. Charles area. Thank you for your time and... More

Sanford, North Carolina
Contributor
13 reviews 13 reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed April 21, 2014

We spent three great days at the Fairfield Inn in St. Charles, IL. The hotel was clean throughout, the free breakfast was fantastic and the staff complied enthusiastically with our every request. This location was also perfect for our visits throughout the Elgin-to-Batavia area. I would highly recommend this hotel for your recreational and business needs.

Was this review helpful? Yes
gsmffi, Guest Relations Manager at Fairfield Inn & Suites Chicago St. Charles, responded to this review

Dear Moe1970, Thank you so much for posting your review on your recent visit to our hotel. We are so glad to see that you were well taken care of during your 3 nights in the Batavia/Elgin area. I am ecstatic that you enjoyed our breakfast and the staff provided the kind service you deserve. Thank you again. We look... More

Illinois City, Illinois
Top Contributor
85 reviews 85 reviews
21 hotel reviews
50 helpful votes 50 helpful votes
3 of 5 stars Reviewed January 8, 2014

I stayed here for a short 9 hours after work until I could safely drive home in the morning. The room was quiet. While clean, it appeared dated. It was well below freezing out yet there was no comforter on the bed. It looked nothing like the photos. The closet door was broken. There were stains on the chair. I... More

Was this review helpful? Yes
gsmffi, Guest Relations Manager at Fairfield Inn & Suites Chicago St. Charles, responded to this review

Dear Illinois1, Thank you for sharing your review regarding your most recent visit. I am sorry to read that you felt you were given an inferior room at the hotel. The housekeepers work very hard to remove any stains and make sure the room is well maintained and clean. I assure you that rate discounts do not affect the decision... More

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Additional Information about Fairfield Inn & Suites Chicago St. Charles

Address: 2096 Bricher Road, Saint Charles, IL 60174
Location: United States > Illinois > Saint Charles
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Fairfield Inn & Suites Chicago St. Charles 2.5*
Number of rooms: 92
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Also Known As:
Fairfield Inn & Suites Chicago St. Charles Hotel Saint Charles
Fairfield Inn And Suites Chicago St. Charles
Fairfield Inn Saint Charles
Fairfield Saint Charles
Saint Charles Fairfield Inn

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