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All 12 Saint Charles hotels

Fairfield Inn & Suites Chicago St. Charles

2.5 of 5 Hotel   |   2096 Bricher Road, Saint Charles, IL 60174
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Fairfield Inn & Suites Chicago St. Charles
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82%
Ranked #3 of 12 hotels in Saint Charles
Certificate of Excellence 2013
A recent review
3 of 5 stars Reviewed January 8, 2014
Illinois1 Illinois City, Illinois
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70 people have reviewed this hotel

Traveler rating
    44
    14
    7
    3
    2
See reviews for
27
11
5
14
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
  • English first
  • Any
English first
Illinois City, Illinois
Top Contributor
71 reviews 71 reviews
18 hotel reviews
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed January 8, 2014

I stayed here for a short 9 hours after work until I could safely drive home in the morning. The room was quiet. While clean, it appeared dated. It was well below freezing out yet there was no comforter on the bed. It looked nothing like the photos. The closet door was broken. There were stains on the chair. I... More

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gsmffi, Guest Relations Manager at Fairfield Inn & Suites Chicago St. Charles, responded to this review

Dear Illinois1, Thank you for sharing your review regarding your most recent visit. I am sorry to read that you felt you were given an inferior room at the hotel. The housekeepers work very hard to remove any stains and make sure the room is well maintained and clean. I assure you that rate discounts do not affect the decision... More

Crystal Lake, Illinois, United States
2 reviews
5 of 5 stars Reviewed September 24, 2013

Clean, comfortable, and convenient. Had a great stay. The staff were extremely friendly and helpful for the months leading up to our wedding and as well on our wedding day. They even helped organize our 3 different shuttle services for our guests and made sure everyone had accurate directions. Thanks again!

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gsmffi, Guest Relations Manager at Fairfield Inn & Suites Chicago St. Charles, responded to this review

Dear Lucas G, Thank you for taking the time to share your experience with our hotel and sales team. I am happy to see that you and your family were well taken care of throughout the booking process for your wedding event. Our entire team prides themselves on providing our guests with a clean hotel, comfortable rooms and courteous service.... More

Mineral Ridge, Ohio
2 reviews
3 of 5 stars Reviewed September 3, 2013

The staff was very friendly. The hotel was very clean. Nothing extraordinary about my stay or the hotel. I would recommend this property. Nothing bad to report just not as nice as many of the other Marriott properties where I have stayed.

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gsmffi, Guest Relations Manager at Fairfield Inn & Suites Chicago St. Charles, responded to this review

Dear JP4808, Thank you for taking the time to share your review about your hotel experience. I am glad to see that our staff was friendly and that overall you were satisfied with your visit with us. We hope that if you stay with us again, we look forward to the opportunity to make your time with us above and... More

Grand Rapids, Michigan
Contributor
17 reviews 17 reviews
11 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed July 31, 2013

I started by accidentally deleting my reservation for the hotel. By the time I discovered it an hour later, the room had been re-booked and the hotel was sold out. The end of the long story is that Allison from the hotel kept track of the rooms and called me when one became available. Never have I had this kind... More

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gsmffi, Guest Relations Manager at Fairfield Inn & Suites Chicago St. Charles, responded to this review

Dear bonb1545, Thank you so much for the great review. I am happy to see that you had a great experience with our hotel. Alison is definitely at great asset to our hotel. She values each of our guests and works extremely hard to accommodate requests and needs. So glad that she was able to help find a room at... More

White Lake, Michigan
Contributor
14 reviews 14 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed June 20, 2013

I stayed at this hotel on business - 1. The first night I called for a wake up call twice. The phone continued to ring without answer...It wasn't automated and after about 20 rings each time, I hung up. 2. The next morning, no hot water for the shower. Ugh 3. The second morning showers in surrounding rooms started at... More

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gsmffi, Guest Relations Manager at Fairfield Inn & Suites Chicago St. Charles, responded to this review

Dear MITravler_13, Thank for taking the time to provide us with a review. I am sadden to see of the issues you experience at the hotel. With regards to your phone, I wonder if the phone was not working correctly to connect to our front office team, who are the ones that set wake-up calls. With regards to the noisy... More

Springfield, Missouri
Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 19, 2013

We have stayed here many times. Each time the desk staff was very friendly and ready to help with special requests. The room was very clean and even had my favorite....a coffee pot.The breakfast was plentiful well presented including a fresh fruit salad and the most friendly kitchen staff.

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gsmffi, Guest Relations Manager at Fairfield Inn & Suites Chicago St. Charles, responded to this review

Kathy, I'd like to thank you for the review on our hotel! We are very pleased with our team here at the Fairfield Inn and Suites St. Charles and we're glad that they gave you a great experience! We also pride ourselves on our housekeeping staff. They do a great job at keeping the hotel nice and clean! We hope... More

Chicago, Illinois
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed June 12, 2013

The staff here is second to none. The moment i entered with my family they were asking what they could do to make our trip more pleasant. They printed off directions, as well as recommended things to do and places to eat. Kudos to the young man and woman i interacted with. On Sunday the hotel was having water issues... More

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gsmffi, Guest Relations Manager at Fairfield Inn & Suites Chicago St. Charles, responded to this review

LadybytheLake, I would like to thank you for your review of our hotel here in St. Charles. I'm pleased to here that you were happy with our hotel staff! We take great pride in tending to our guests! I apologize for the hotel issues. On very busy weekends, thats when we're vulnerable for problems. I hope you the issues won't... More

Byron, WI
1 review
5 of 5 stars Reviewed May 30, 2013

Normally I travel 3 to 4 days a week on business, so I stay at many different Marriot locations throughout the year. I had reserved 3 rooms for our family on Sunday May 26th just prior to Memorial Day, to attend a graduation. In all my stays at any Marriott's or any other hotel chains, my family and I have... More

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gsmffi, Guest Relations Manager at Fairfield Inn & Suites Chicago St. Charles, responded to this review

Dear Rick M, Wow what a great review. Thank you so much for sharing your comment as well as visiting our hotel. It was such a pleasure having you and your family for Memorial Day weekend for such a special occasion. Your review definitely means a lot to us. We know you travel several days a week and have a... More

Illinois
1 review
2 of 5 stars Reviewed May 5, 2013

Currently on 2nd night of 3 night stay and at midnight heating/cooling system makes a series of noisy clicks and can't sleep and also refrigerator quits working! No rooms to switch to. Then the guy I talked to said will have to wait until morning and had the "oh well" attitude. Finally I just turned of the heating/cooling system and... More

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gsmffi, Guest Relations Manager at Fairfield Inn & Suites Chicago St. Charles, responded to this review

Dear Lovetotravel1969, Thank you for taking the time to write a review. Please accept my sincere apologies for the disappointments you experienced with the air conditioning unit and the refrigerator in your room. This clearly does not meet our quality standards. I am also sorry you were dissatisfied with the staff member on duty and felt he failed to provide... More

Machesney Park, Illinois, United States
1 review
5 of 5 stars Reviewed April 29, 2013

My family was staying at the Fairfield for our daughter's wedding. Many were from out of town and needed to get into the rooms as as soon as possible to change into tuxedos and formal dresses. The management bent over backwards to get us in early and take care of our needs. They were absolutely awesome the next morning when... More

Was this review helpful? Yes
gsmffi, Guest Relations Manager at Fairfield Inn & Suites Chicago St. Charles, responded to this review

Dear Phil R, Thank you for taking the time to share your great review on our hotel and staff. Weddings are definitely a special occasion and I am glad to see that our team provided everyone with the support they needed for the event. Thank you for allowing us to be part of your family's memories! Kindly, Kimberly More

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Additional Information about Fairfield Inn & Suites Chicago St. Charles

Also Known As:
Fairfield Inn And Suites Chicago St. Charles
Fairfield Inn & Suites Chicago St. Charles Hotel
Fairfield Inn & Suites Chicago St. Charles Hotel Saint Charles
Fairfield Saint Charles
Fairfield Inn Saint Charles
Saint Charles Fairfield
Saint Charles Fairfield Inn
Address: 2096 Bricher Road, Saint Charles, IL 60174
Phone Number:
Location: United States > Illinois > Saint Charles
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Saint Charles
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Fairfield Inn & Suites Chicago St. Charles 2.5*
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