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All 12 Saint Charles hotels

Fairfield Inn & Suites Chicago St. Charles

2.5 of 5 Hotel   |   2096 Bricher Road, Saint Charles, IL 60174
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Ranked #4 of 12 Hotels in Saint Charles
A recent review
5 of 5 stars reviewed 1 week ago
mmatski Elk Grove Village, Illinois
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81 reviews from our community

Traveler rating
    50
    18
    7
    3
    3
See reviews for
28
15
6
17
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
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  • All months
    (81)
  • Mar-May only
    (23)
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    (23)
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    (22)
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    (13)
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1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago NEW

We had the displeasure of staying here for our friends wedding. Not only was the staff rude, especially the front desk manager and her assistant, but the rooms were dirty, the housekeeping staff did not care, and the incidental charges were very high. No one in my group was drinking or partying, but they had to remind us on several... More

Was this review helpful? Yes 1
Kimberly N, Guest Relations Manager at Fairfield Inn & Suites Chicago St. Charles, responded to this review

Dear Mike, I am so sorry to hear of your dissatisfaction. Our staff and hotel typically receives high praise for quality and service. I am extremely disappointed to see that you were treated so poorly for your friend's wedding weekend. We will be looking into the issues you noted. Our goal is to ensure each of our guests have an... More

Elk Grove Village, Illinois
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We stayed overnight at Fairfield Inn after enjoying ourselves at the Festival of the Vine. The staff was great. The woman at the front desk promptly got us a cab for the short 2 mile ride to the festival. It is walking distance from downtown Geneva. (We didn't realize) The workout room suited our needs perfectly and Maria was very... More

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Kimberly N, Guest Relations Manager at Fairfield Inn & Suites Chicago St. Charles, responded to this review

Dear mmatski, Thank you for your review. Our area has so many great events and the Festival of the Vine is just one of them. We are thrilled to see that you had a great time in downtown Geneva and at the Festival. I am also proud to see that Maria C has been recognized for her hard work. She... More

Michigan
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed 1 week ago

Arrived for a three night stay and I was not disappointed. Although some of the furnishings and décor were slightly worn/dated, it by no means would stop me from staying here again. Very clean rooms, very helpful staff, great location. Everyone ... desk ... housekeepers and especially Maria in the breakfast room execellent !!

Was this review helpful? Yes
Kimberly N, Guest Relations Manager at Fairfield Inn & Suites Chicago St. Charles, responded to this review

Dear David P, We are very happy to see you and your family had a great visit at our hotel for your weekend trip. Service is extremely important to our staff. I am proud to see that the entire team from our housekeeping to front desk took great care of your family. Maria C is a breath of fresh air... More

Chicago, Illinois
1 review
5 of 5 stars Reviewed 2 weeks ago

My husband and I reserved our wedding block at this hotel, and it couldn't have been a better experience. Kimberly made the entire experience a breeze. Our guests had a lot more room switching, cancellations, and other "odd" issues prior to our event that we hadn't ever expected to encounter, and Kimberly was EXCELLENT in helping us manage through it.... More

Was this review helpful? Yes
Tiffany S, Director of Sales at Fairfield Inn & Suites Chicago St. Charles, responded to this review

Dear KG, What a great review. I am so pleased that you recognized Kimberly for her hard work on setting up and organizing your wedding block in August. She is an asset to our team. Weddings are very popular the St. Charles area; we pride ourselves on providing the best service and assistance during that process. Thank you so much... More

Ocheyedan, Iowa
1 review
5 of 5 stars Reviewed July 30, 2014

My son and I stayed 6 nights and the experience was great. The front staff were very friendly. Our suite was comfortable with a nice king bed, 2 televisions , sofa bed , roomy bathroom and the right temperature. The breakfast each morning was delicious and the woman in charge was the best I have ever seen. She was tops.... More

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gsmffi, Guest Relations Manager at Fairfield Inn & Suites Chicago St. Charles, responded to this review

Dear Denise, Thank you for the great review! We work hard to ensure that our guests feel welcome and are provided with service that reflects the highest quality standards. I'm glad the room you had was accommodating and worked well for you and your son! Maria C, who runs our breakfast, prides herself on going above and beyond in the... More

Noblesville, Indiana
Senior Contributor
26 reviews 26 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed July 6, 2014

Very hospitable and clean. Friendly, helpful staff. The pool area was stocked with towels (even in the evening) and the breakfast hostess worked hard to keep the buffet full. Great location on the west side of town - we could avoid the east side congestion on North Ave. Only concern was the double bed - would have preferred queen or... More

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gsmffi, Guest Relations Manager at Fairfield Inn & Suites Chicago St. Charles, responded to this review

Dear JQuilter, Thank you for your good review. Our greatest asset is truly our staff. Everyone from our guest service team to our housekeepers pride themselves in providing each of our guests with a warm welcome. The location does make is convienent. Guests are able to just step across the street for food and shopping. We hope to see you... More

THE VILLAGES
Senior Contributor
38 reviews 38 reviews
6 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed June 17, 2014

The hospitality of the staff at this hotel is wonderful. We stayed in a suite and plan on staying at this hotel again when we visit in the area and have requested the same accommodations. The suite offers plenty of room with a sofa bed and second TV in the separate divided area. There is complimentary coffee in the room,... More

Was this review helpful? Yes
gsmffi, Guest Relations Manager at Fairfield Inn & Suites Chicago St. Charles, responded to this review

Dear Grandmasandyj, Thank you for your wonderful review. On behalf of our entire hotel staff, we are grateful that you took the time to share your experience. We pride ourselves on providing great service and accommodations and we are glad that you have felt our hospitality. We look forward to having you back to visit us again in the future.... More

Rockville, Maryland
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed May 28, 2014

Let's start off by saying that the front desk staff was great. All during our stay they did everything possible to make our stay as comfortable as possible. He is the issues I had. The building was HOT The hall, lobby, restroom, pool are workout room even my room was hot. And the AC at 60 degrees at night did... More

Was this review helpful? Yes
gsmffi, Guest Relations Manager at Fairfield Inn & Suites Chicago St. Charles, responded to this review

Dear Robert, Thank you for taking the time to write a review on our hotel. I appreciate that you noted that our Guest Service team does a great job. You mentioned that you a somewhat disappointing visit. You referred to temperature issues among the problems. We know that with the warming temperatures our ac units are working harder, however you... More

Normal, Illinois
Contributor
15 reviews 15 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed May 10, 2014

I need a place for one night close to Delnor Hospital. This was the perfect location. There is also a lot of shopping and restaurants right across the street. The room was very clean and comfortable. While it wasn't anything fancy, I wasn't needing anything fancy. Breakfast was a typical free breakfast but it wasn't bad by any means. If... More

Was this review helpful? Yes
FairfieldStCharles, General Manager at Fairfield Inn & Suites Chicago St. Charles, responded to this review

Dear Wandav28, I am thrilled to hear that you enjoyed your experience with the hotel & more importantly the Front Desk staff here at Fairfield Inn & Suites, St Charles. We strive daily to deliver excellent and memorable service to each of our guests and we our always glad to hear we our meeting that goal. We look forward to... More

Grand Rapids, Michigan
Senior Contributor
28 reviews 28 reviews
13 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed May 2, 2014 via mobile

I didn't spend much time as it was a late arrival and early departure, but the room was quiet, clean and comfortable. The didn't appear to have been updated recently, but not a big deal. Breakfast was great as well. I would stay here again.

Was this review helpful? Yes
gsmffi, Guest Relations Manager at Fairfield Inn & Suites Chicago St. Charles, responded to this review

Dear Guest, Thank you for sharing your review about your visit to our hotel. I am happy to see that despite the quick visit you had a comfortable stay. Our staff works very hard to provide everyone with a quiet and clean hotel. We look forward to having you stay with us again in the future. Kimberly Nickels More

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Additional Information about Fairfield Inn & Suites Chicago St. Charles

Address: 2096 Bricher Road, Saint Charles, IL 60174
Location: United States > Illinois > Saint Charles
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Fairfield Inn & Suites Chicago St. Charles 2.5*
Number of rooms: 92
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Also Known As:
Fairfield Inn & Suites Chicago St. Charles Hotel Saint Charles
Fairfield Inn And Suites Chicago St. Charles
Fairfield Saint Charles
Fairfield Inn Saint Charles
Saint Charles Fairfield Inn

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