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All 12 Saint Charles hotels

Fairfield Inn & Suites Chicago St. Charles

2.5 of 5 Hotel   |   2096 Bricher Road, Saint Charles, IL 60174
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Ranked #3 of 12 Hotels in Saint Charles
A recent review
5 of 5 stars reviewed 4 weeks ago
scanaday Woodbury, Tennessee
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88 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Woodbury, Tennessee
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

We are driving from TN to ID, delivering an older car to our daughter there. We had scheduled a repair that was to use a part that we had found at a junk yard in St. Charles, the repair was supposed to take a few hours. We ended up needing to stay 'as late as possible' and they were willing... More

Was this review helpful? Yes 1
Kimberly N, Guest Relations Manager at Fairfield Inn & Suites Chicago St. Charles, responded to this review

Dear scanaday, Thank you for your wonderful review regarding your visit to our hotel. I am glad you were well taken care of during your stop in St. Charles. I trust you and the car arrived safely to your daughter. We hope to see you again in the future should your travels have you pass through our area again. Warmest... More

Salem, New York
Contributor
14 reviews 14 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We booked two rooms at the Fairfield Inn for one night to attend a family wedding. We knew that checkin was not until 3 o'clock. The wedding was at 4 o'clock. We asked for early check-in but the staff was clear that there were four weddings happening that weekend and they couldn't guarantee us getting in. We started travelling at... More

Was this review helpful? Yes 1
Kimberly N, Guest Experience Supervisor at Fairfield Inn & Suites Chicago St. Charles, responded to this review

Dear StarlitRidge, Thank you for taking the time and providing us with a wonderful review. I'm so pleased we were eventually able you accommodate your early arrival and allow you some down time to rest up for your wedding event. Thanks also for the kudos for our staff; after all, It's the staff that makes a memorable experience. Regards, Scott... More

Saint Louis, Missouri
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 20, 2014

We stayed at the hotel for a short visit. The entire staff was very accommodating providing us with local restaurant and route info. Maria in the breakfast room was very pleasant and anticipated our needs. We found many things to do in the area. I would recommend the hotel to anyone.

Was this review helpful? Yes 1
Kimberly N, Guest Relations Manager at Fairfield Inn & Suites Chicago St. Charles, responded to this review

Dear Bob M, Thank you for your kind words on our staff. We are one big family at the Fairfield Inn and I am so happy that you were well taken care of during your visit. Maria C. acts as one of our mother hens and treats our breakfast area as if she is serving friends and family at her... More

Springfield, Illinois
Top Contributor
124 reviews 124 reviews
24 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed October 20, 2014

Easy to find hotel and staff was friendly. We had requested a rollaway bed with reservation and found out none were available on arrival which put one of us on the floor. The carpet, common areas and guest rooms were well kept. Our bathroom did have quite a lot of mold on wallpaper. The shower was broken. I was surprised... More

Was this review helpful? Yes 1
Kimberly N, Guest Relations Manager at Fairfield Inn & Suites Chicago St. Charles, responded to this review

Dear Ms. Candispfld, Thank you for your review. I am happy to see that you experienced our great staff service despite not being able to receive one of our rollaways during your evening in town. I want to apologize for the issues you experienced with our bathroom. I am wondering if the water was switched from the shower head to... More

Kansas City, Missouri
Contributor
19 reviews 19 reviews
11 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 13, 2014

I stayed here during a business trip. The room was clean, quiet and comfortable. I stayed on the second floor at the back of the hotel which faced a big empty parking lot that added to the quiet and helped create a nice dark room for sleeping. There was wifi in the hotel for those using your laptops and a... More

Was this review helpful? Yes 1
Kimberly N, Guest Relations Manager at Fairfield Inn & Suites Chicago St. Charles, responded to this review

Dear Angela L, You provided a very thorough review of our hotel, thank you. I am glad that you experienced a comfortable and quiet environment for your business travels. Sounds like you had a great time watching the playoffs in our breakfast room. Hope the team you were rooting on won. Thank you again for your visit and review. Kindly,... More

Summerfield, Florida
Senior Reviewer
7 reviews 7 reviews
5 of 5 stars Reviewed October 13, 2014

We stayed for 4 days (mini vacation with friends) and the experience was extremely pleasurable. The hotel was very clean. The maids kept the room impeccably clean and stocked with all the necessary items. Maria was a joy to have as staff in the breakfast area. She did all she could to make sure you had a relaxing and easy... More

Was this review helpful? Yes
Kimberly N, Guest Relations Manager at Fairfield Inn & Suites Chicago St. Charles, responded to this review

Dear James H, I am so happy to see that you and your friends had a great time at our hotel for your mini vacation. Our staff service is our greatest asset and we are thrilled to see that you were well taken care of by the entire team. You individually recognized Maria C for her hard work in breakfast.... More

Visakhapatnam, India
Top Contributor
94 reviews 94 reviews
38 hotel reviews
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed September 25, 2014

This is one of the best hotels I stayed recently. The rooms are clean, comfortable and the house keeping impeccable. The staff are efficient, courteous and prompt in service. The breakfast is excellent where the needs of different individuals are taken care of. There is ample car parking and most of the shops and eateries are within a short distance.

Was this review helpful? Yes
Kimberly N, Public Relations Manager at Fairfield Inn & Suites Chicago St. Charles, responded to this review

Dear Atluris, Wow, what a wonderful review. Thank you for recognizing our entire team for their hard work. Our guests our our number 1 priority and I am so happy to see that it shows. Geneva and St. Charles have great shopping options. We hope that we have you back again to explore our beautiful area. Warmest Regards, Kimberly N.,... More

1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed September 16, 2014

We had the displeasure of staying here for our friends wedding. Not only was the staff rude, especially the front desk manager and her assistant, but the rooms were dirty, the housekeeping staff did not care, and the incidental charges were very high. No one in my group was drinking or partying, but they had to remind us on several... More

Was this review helpful? Yes 2
Kimberly N, Guest Relations Manager at Fairfield Inn & Suites Chicago St. Charles, responded to this review

Dear Mike, I am so sorry to hear of your dissatisfaction. Our staff and hotel typically receives high praise for quality and service. I am extremely disappointed to see that you were treated so poorly for your friend's wedding weekend. We will be looking into the issues you noted. Our goal is to ensure each of our guests have an... More

Elk Grove Village, Illinois
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 15, 2014

We stayed overnight at Fairfield Inn after enjoying ourselves at the Festival of the Vine. The staff was great. The woman at the front desk promptly got us a cab for the short 2 mile ride to the festival. It is walking distance from downtown Geneva. (We didn't realize) The workout room suited our needs perfectly and Maria was very... More

Was this review helpful? Yes
Kimberly N, Guest Relations Manager at Fairfield Inn & Suites Chicago St. Charles, responded to this review

Dear mmatski, Thank you for your review. Our area has so many great events and the Festival of the Vine is just one of them. We are thrilled to see that you had a great time in downtown Geneva and at the Festival. I am also proud to see that Maria C has been recognized for her hard work. She... More

Michigan
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed September 10, 2014

Arrived for a three night stay and I was not disappointed. Although some of the furnishings and décor were slightly worn/dated, it by no means would stop me from staying here again. Very clean rooms, very helpful staff, great location. Everyone ... desk ... housekeepers and especially Maria in the breakfast room execellent !!

Was this review helpful? Yes
Kimberly N, Guest Relations Manager at Fairfield Inn & Suites Chicago St. Charles, responded to this review

Dear David P, We are very happy to see you and your family had a great visit at our hotel for your weekend trip. Service is extremely important to our staff. I am proud to see that the entire team from our housekeeping to front desk took great care of your family. Maria C is a breath of fresh air... More

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Additional Information about Fairfield Inn & Suites Chicago St. Charles

Address: 2096 Bricher Road, Saint Charles, IL 60174
Location: United States > Illinois > Saint Charles
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Fairfield Inn & Suites Chicago St. Charles 2.5*
Number of rooms: 92
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Also Known As:
Fairfield Inn & Suites Chicago St. Charles Hotel Saint Charles
Fairfield Inn And Suites Chicago St. Charles
Fairfield Inn Saint Charles
Fairfield Saint Charles
Saint Charles Fairfield Inn

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