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Fairfield Inn & Suites Chicago St. Charles

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2096 Bricher Road, Saint Charles, IL 60174
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1 room 1 adult
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Fairfield Inn & Suites Chicago St. Charles
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127 Reviews from our TripAdvisor Community

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Holland, Michigan
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I recently spent almost two weeks at this hotel to be with my mother in her last days. Once she passed away, we had a lot of family staying at the hotel for the funeral weekend. The Fairfield staff was so kind and accommodating for all of us! They offered the use of the breakfast room one night so we... More 

Helpful?
1 Thank Beth4178
Scott C, Guest Relations Manager at Fairfield Inn & Suites Chicago St. Charles, responded to this review

Dear Beth4178, Thank you for the wonderful review. We pride ourselves in making each guest experience memorable. Please accept our sincere condolences for your loss. We hope you have a future opportunity to visit The Fairfield Inn & Suites on a lighter occasion Best Regards, Scott C. , AGM More 

Bethlehem, Pennsylvania
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Over the past 6 Months I have traveled to the Fairfield Inn and Suites in St Charles for buisness on a monthly to bi-monthly basis. First I love the remodel the rooms are cozy and clean. The Staff is A+, they are professional, helpful, nice and meet my every needs. The following people need special recognition: Jacqui, Rob, Allison and... More 

Helpful?
2 Thank Christopher L
Scott C, Assistant General Manager at Fairfield Inn & Suites Chicago St. Charles, responded to this review

Dear Christopher L, Thank you for your awesome review! I'm happy to hear you're enjoying the renovated lobby and guest rooms. It was a long time coming but, we're all very excited as well. I appreciate your kudos regarding our staff, they're all very dedicated to providing the very best guest experience. We look forward to seeing you back with... More 

Plymouth, Wisconsin
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We gather at this hotel as a family near Christmas time. 20 of us. 11 rooms. Everyone arriving at a different time. Karen in Guest services was great and made everyone happy. We cant even do that as a family.....

Helpful?
1 Thank Mary A
Scott C, Guest Relations Manager at Fairfield Inn & Suites Chicago St. Charles, responded to this review

Dear Mary A, Thank you for taking the time and providing us with a wonderful review. I'm so pleased we were eventually able you accommodate your family Christmas stay, i know how busy the holidays can be. Thanks also for the kudos for our staff; after all, It's the staff that makes a memorable experience. More 

Carol Stream, Illinois
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 5 weeks ago

Overall the stay was great. The room was very nice and the pool/hot tub was enjoyable. The staff was very friendly. Robert was so polite, sweet and pretty cute haha. He printed out directions and gave us suggestion of places to eat and see during our stay. I will be staying here again in the future.

Helpful?
1 Thank Bianca D
Scott C, Guest Relations Manager at Fairfield Inn & Suites Chicago St. Charles, responded to this review

Dear Bianca D, Thank you so much for the great review! I'm pleased you found our staff so helpful and accommodating during your recent visit to St. Charles. With all the restaurants and things to do in the area our staff tries to recommend great places to eat and see to enhance our guests experience. We look forward to seeing... More 

Dallas, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed December 27, 2015

We would like to commend the housekeeper for our room # 101 who was exceptionally nice and attentive. The lady named Vero that takes care of the breakfast service and dining room is way amazing and works extremely hard at keeping up with the crowd. She keeps it very clean and stocked with fresh food. The entire staff here was... More 

Helpful?
1 Thank Tony C
Warrenville, Illinois
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed December 22, 2015

I stay in a motel nearly every night some where. I am so glad I found this place. I am a Marriott Platinum member and always try to stay at a Marriott. I would highly recommend this Fairfield Inn to everyone. The room was perfect, the staff was over the top friendly and the food was super. Karen and Rob... More 

Helpful?
1 Thank mleew2015
Scott C, Assistant General Manager at Fairfield Inn & Suites Chicago St. Charles, responded to this review

Seasons Greetings mleew2015, Thank you so very much for your glowing review. We value all reviews, however as a Platinum member, your review is just that much more special. We sincerely appreciate your loyalty. The kudos regarding the staff and service reminds us all why we chose to work in hospitality. We take great pride in not only meeting, but... More 

Denver, Colorado
1 review
5 of 5 stars Reviewed December 17, 2015

The rooms are clean and fresh. they are supplied with coffee, unlimited hot water, hand soap, bath soap, hair shampoo, hair conditioner, hand lotion, hair dryer and as many towels you need. Wi Fi hook up, TV and movie channels, phone for room to room or outside calls or what ever you might need from the front desk. The breakfast... More 

Helpful?
Thank hhcib
Scott C, Guest Relations Manager at Fairfield Inn & Suites Chicago St. Charles, responded to this review

Dear HHCIB, Thank you for the wonderful review, we always strive to make your stay "home away from home". I am pleased to hear the location of the hotel fit all of your needs for food and shopping. We look forward to seeing you on your next visit to the St. Charles area. More 

Bowling Green, Ohio
Level Contributor
4 reviews
2 of 5 stars Reviewed December 6, 2015 via mobile

Stayed here for a wedding. Good location and very friendly staff, but would not stay here again. Room and bathroom tiny, the room smelled weird, I could hear other people while in my room, mirror was ripped at the bottom and needed to be fixed or replaced. Breakfast was not as good as other hot breakfasts I've had while staying... More 

Helpful?
Thank htessler
Scott C, Assistant General Manager at Fairfield Inn & Suites Chicago St. Charles, responded to this review

Dear Guest, Thank you for your review. It's great to hear you found the staff friendly and our location was well suited for you visit to St. Charles. It's disappointing however, as It sounds like you don't feel you got the value for your money. We are currently in the midst of a guest room renovation. These renovations are sure... More 

Ocala, Florida, United States
Level Contributor
42 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed December 2, 2015

Visited during thanksgiving and all was great! Looks like they are due for renovations to refresh their look but we had a great stay, clean and quiet room, good breakfast and great employees! We will return!

Helpful?
Thank Marcia B
Scott C, Guest Relations Manager at Fairfield Inn & Suites Chicago St. Charles, responded to this review

Dear Marcia B, Thank you for the great review, Our staff does a wonderful job of taking care of of each and every guest. As you may have noticed we are currently going through renovations at our hotel. We hope your next visit to the area you will be pleased with the new decor in the rooms. We look forward... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed November 29, 2015

I always stay at this Fairfield Inn & Suites when I travel on business to the Geneva/St Charles area. The hotel staff is extremely friendly and knows many of their clients by name. They remember from visit to visit what your room preferences are and really try to do everything they can to make your stay enjoyable. The rooms are... More 

Helpful?
1 Thank Dave S
Scott C, Guest Relations Manager at Fairfield Inn & Suites Chicago St. Charles, responded to this review

Dear Dave S, We are very pleased you enjoyed your stay with us. Our staff does a wonderful job of making each and every guest feel at home away from home. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon! Sincerely, Robert Plata Guest... More 

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