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Fairfield Inn & Suites Chicago St. Charles

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2096 Bricher Road, Saint Charles, IL 60174
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Fairfield Inn & Suites Chicago St. Charles
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Fairfield Inn & Suites Chicago St. Charles
Fairfield Inn & Suites Chicago St. Charles
Fairfield Inn & Suites Chicago St. Charles
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96 reviews from our community

Traveler rating
    61
    21
    8
    3
    3
See reviews for
31
16
9
19
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
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Saint Louis, Missouri
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

i stayed in a regular room (non-suite, so no mini-fridge/microwave) that was very clean and comfortable. all staff i encountered were friendly and helpful. breakfast was very good, with many options, hot and cold. i did not use the pool or exercise room, but both looked nice. large shopping area, geneva commons, right across the street, and there were multiple... More 

Was this review helpful? Yes
Kimberly N, Guest Relations Manager at Fairfield Inn & Suites Chicago St. Charles, responded to this review

Dear Kathy S, I am proud to see that our entire staff took great care of you during your visit. Breakfast is very important to start the day. We have items such as scrambled eggs, sausage, make your own waffles, yogurts, bagels and fresh fruits. I am glad to see that you were able to take advantage of this complimentary... More 

Columbus, Georgia
2 reviews
5 of 5 stars Reviewed 1 week ago

I drove 800+ miles from Georgia to visit my young granddaughter who lives with her dad in St. Charles. While on the road - I called the hotel to advise that I would arrive later than expected. The young lady working the front desk, Callie, said "no problem" and had a great room waiting for me when I finally got... More 

Was this review helpful? Yes
Kimberly N, Guest Relations Manager at Fairfield Inn & Suites Chicago St. Charles, responded to this review

Dear Georgiapeach, Thank you for the amazing review. You provided a great picture of our entire team. From your pre-arrival with Callie to your morning breakfast with Maria C, you really captured how we work hard to take care of our guests. We look forward to seeing you again this summer. Feel free to contact us if we assist with... More 

Bloomington, Minnesota
1 review
5 of 5 stars Reviewed 4 weeks ago

This is a very clean hotel with an extremely friendly staff. Joanna was very helpful in booking our room. Additionally the staff in the breakfast area were very nice and accommodating and did a very thorough job in cleaning up!!

Was this review helpful? Yes
Kimberly N, Guest Relations Manager at Fairfield Inn & Suites Chicago St. Charles, responded to this review

Dear Angie, Thank you for the wonderful review. I am thrilled and proud to see that you recognized Joanna. She has been a wonderful asset to our hotel for the last several years. She loves to interact with all of our guests. She'll play with the kids as well as joke with our regular busines guests. We also appreciate that... More 

Saint Charles, Illinois
1 review
5 of 5 stars Reviewed March 20, 2015

Kimberly Nickels and the rest of the Fairfield Inn employees made my hotel block for my wedding a breeze. We had a huge turnout for guests staying over at the hotel, and they all had a wonderful stay. I packed bags together for all of my guests, and they stored them for me 2 days earlier just so it was... More 

Was this review helpful? Yes
Kimberly N, Guest Relations Manager at Fairfield Inn & Suites Chicago St. Charles, responded to this review

Dear Laura, Thank you so very much for your wonderful review. I had a great time helping make your wedding weekend a success and interacting with you throughout the process. I am very proud to see the at the entire team provided your guests with great service and accommodations. Thank you again for choosing our hotel for your wedding block.... More 

1 review
5 of 5 stars Reviewed March 14, 2015 via mobile

We are from springfield Missouri and we came to Chicago to get married and we choose a smaller town to stay in instead of the city. When we arrived the staff at the front desk were so nice and helpful and we felt so welcomed. The next morning we were getting married and we did not know how to tie... More 

Was this review helpful? Yes
Kimberly N, Guest Relations Manager at Fairfield Inn & Suites Chicago St. Charles, responded to this review

Dear Cameronpotts, Thank you so much for sharing your experience at our hotel. We are excited to have been apart of your special day. Todd was so happy to have been able to tie the tie the morning of your wedding. And the entire team felt a great joy to give you the wedding card. We enjoy making each of... More 

Green Bay, Wisconsin
1 review
5 of 5 stars Reviewed February 16, 2015

Our dance team recently stayed (block of 10 rooms) at Fairfield Inn & Suites over Valentines Day weekend for a dance competition nearby. The rooms were very clean, the beds were comfortable, the price was reasonable, and the staff was above average in every way! They were very accommodating allowing us to set up a team bonding/taco night in their... More 

Was this review helpful? Yes
Kimberly N, Guest Relations Manager at Fairfield Inn & Suites Chicago St. Charles, responded to this review

Dear Meghan, Thank you for your great review. Our entire team enjoyed having all the dancers stay with us over Valentines Day weekend. We had great fun helping to deliver flowers to the rooms while you were out at competition. As well as interacting with with the dancers on how they did at the competition. We appreciate that the families... More 

Omaha, Nebraska
1 review
5 of 5 stars Reviewed December 19, 2014

Our family came from all over the United States and England for a funeral. The staff was excellent in making the right room arrangements and doing everything they could to help us. They even gave treat bags to our 9 grandchildren. There was a lot of room for us to gather in the eating area as we shared meals and... More 

Was this review helpful? Yes
Kimberly N, Guest Relations Manager at Fairfield Inn & Suites Chicago St. Charles, responded to this review

Dear Julie, Thank you for sharing your review regarding your experience at our hotel. I am happy that our staff was able to make you and your family confortable during such a difficult time. Your entire family and grandkids were a joy to have during that weekend. Thank you again for choosing our hotel for your arrangements. We will be... More 

Washington DC, District of Columbia
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed November 29, 2014

This is my second stay at this hotel. It is very conveniently located across the street from a large grocery store and outdoor shopping mall with both sit down and fast food restaurants. The hotel itself is very clean, my room, a little suite, was wonderful, refrigerator, small microwave and sitting room. Breakfast was great with a good choice of... More 

Was this review helpful? Yes
Kimberly N, AGM at Fairfield Inn & Suites Chicago St. Charles, responded to this review

Dear Tracie C, Thanks for your review. You're spot on with regard to our location. We have so many stores, shops and restaurants around us to please any pallet. I'm pleased our studio suite worked out well for your recent visit. Sadly, I'm sorry to hear you found our mattresses too firm for your liking. We look forward to having... More 

Woodbury, Tennessee
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 30, 2014

We are driving from TN to ID, delivering an older car to our daughter there. We had scheduled a repair that was to use a part that we had found at a junk yard in St. Charles, the repair was supposed to take a few hours. We ended up needing to stay 'as late as possible' and they were willing... More 

Was this review helpful? Yes 1
Kimberly N, Guest Relations Manager at Fairfield Inn & Suites Chicago St. Charles, responded to this review

Dear scanaday, Thank you for your wonderful review regarding your visit to our hotel. I am glad you were well taken care of during your stop in St. Charles. I trust you and the car arrived safely to your daughter. We hope to see you again in the future should your travels have you pass through our area again. Warmest... More 

Salem, New York
Senior Contributor
24 reviews 24 reviews
6 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed October 29, 2014

We booked two rooms at the Fairfield Inn for one night to attend a family wedding. We knew that checkin was not until 3 o'clock. The wedding was at 4 o'clock. We asked for early check-in but the staff was clear that there were four weddings happening that weekend and they couldn't guarantee us getting in. We started travelling at... More 

Was this review helpful? Yes 1
Kimberly N, Guest Experience Supervisor at Fairfield Inn & Suites Chicago St. Charles, responded to this review

Dear StarlitRidge, Thank you for taking the time and providing us with a wonderful review. I'm so pleased we were eventually able you accommodate your early arrival and allow you some down time to rest up for your wedding event. Thanks also for the kudos for our staff; after all, It's the staff that makes a memorable experience. Regards, Scott... More 

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