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Residence Inn Chicago O'Hare

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7101 Chestnut Street, Rosemont, IL 60018
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Residence Inn Chicago O'Hare
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Residence Inn Chicago O'Hare
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237 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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1 review
5 of 5 stars Reviewed 5 days ago NEW via mobile

Absolute top of the line service. Ended up there on a misdirected flight totally unprepared for climate and travel. Martin Sanchez being the driver delivered me and directed all of our needs. Second shift front desk attendant was most hospitable. Made great coffee too. A not so good situation was made good by these folks. Thanks so much!.......Tony Montana

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Kendallville, Indiana
Contributor
16 reviews 16 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Our family of three visited Chicago and stayed at this hotel. Breakfast was great--many delicious choices. Hotel personnel were friendly and eager to help. Best of all--free shuttle to O'Hare. We will stay here again.

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North Scituate, Rhode Island, United States
Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

This is the 3rd time I've stayed at the Residence Inn Rosemont and I felt compelled to write a review because I've had such solid reliable experiences here. I was greeted warmly at check-in and upgraded to a 1 bedroom suite. I am so impressed at how quiet this hotel is, given its proximity to O'Hare airport. It appears that... More 

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montana
Senior Reviewer
9 reviews 9 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Weary from a two leg journey coming home we stayed overnight here since it was close to the airport. From the beginning it was wonderful. The driver Martine was professional and so nice!! He took care of us and I can't tell you how nice it was after a long journey! Once there, Cedric hooked us up with our room... More 

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madrid españa
Contributor
16 reviews 16 reviews
7 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

A home away from home. Breakfast could be improved and the place sometimes gets to be too small for so many guests. Clean, comfy and spacious rooms with a living room and a very complete Kitchen. Two TVs, one in the living room area and one in the bedroom. Wide variety of channels and walking distance from Target and very... More 

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RIOHare, General Manager at Residence Inn Chicago O'Hare, responded to this review

Thank you so much for taking the time to share your experience at our Residence Inn Chicago/O'Hare. We truly appreciate the 5/5 rating as well as the compliments about the hotel staff and amenities. Thank you for sharing your feedback about the breakfast as well, this will help us to improve. Your business is very important to us and we... More 

Guadalajara, Mexico
Contributor
16 reviews 16 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Kind of lost near the airport, I went to the reception of this hotel to get some help and even I told them I was not a guest, they treat me as a vip guest! I can't imagine the really good service they provide to their guest. Definitely I will chose this hotel next time I came to Chicago. Thanks... More 

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RIOHare, General Manager at Residence Inn Chicago O'Hare, responded to this review

Thank you so much for taking the time to share your experience at our hotel. It was great to learn that Jose and the team were able to assist you with directions. I have shared your review and recognized each of them for their efforts. We hope to have the chance to serve you the next time you travel through... More 

Noida, India
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I stayed here for one month, service is very god. They provides free transport to Airport and metro line. complementary breakfast is great. Quite comfortable for long stay.studio room includes well equipped kitchen.

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RIOHare, General Manager at Residence Inn Chicago O'Hare, responded to this review

Thank you so much for taking the time to complete this review of our hotel. We are grateful for the 5/5 rating as well as the compliments about the hotel and staff. Being away from home for a month can be difficult, so it makes us happy to know we were able to meet your needs. We hope to see... More 

Chicago, Illinois
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

From the front desk to the drivers, the employees show appreciation for the jobs by providing outstanding customer service. In particular, I would like to mention: Martin (shuttle Driver) Nathan ( front desk) Ira (front desk) Kathy (front desk) Rosario Catering

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RIOHare, General Manager at Residence Inn Chicago O'Hare, responded to this review

Thank you so much for taking the time to review our hotel and for your rating of 5/5. I will personally ensure all of the team members you mentioned receive special recognition. We appreciate the compliments, and most importantly your business. Warmest regards, Margaret Dye General Manager More 

2 reviews
5 of 5 stars Reviewed 2 weeks ago via mobile

The staff is friendly and make you feel welcome comfortable. They go out of their way to make your stay great. Martin is one of the best drivers around and offers amazing service. I look forward to staying there, although they never have cookies anymore- it is a Marriott custom to have fresh cookies for customers, but they never do-... More 

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RIOHare, General Manager at Residence Inn Chicago O'Hare, responded to this review

Thank you so much for taking the time to review our hotel. We truly appreciate the 5 star rating as well as the compliments. I will personally ensure the staff sees this review, and that Martin receives special recognition. We also appreciate your feedback as it helps us to improve. We hope to have the opportunity to serve you again... More 

Cincinnati, Ohio
Top Contributor
154 reviews 154 reviews
60 hotel reviews
108 helpful votes 108 helpful votes
3 of 5 stars Reviewed February 14, 2015

Residence Inn offers free, hot breakfast and this location a pool and hot tub as well! Though I did not spend much time in the room...Chicago is wonderful, because you can stay at the airport, park for free, and take the train, located AT the airport wherever you may wish to go. More places could adopt this method of transportation!... More 

Was this review helpful? Yes 1
RIOHare, Manager at Residence Inn Chicago O'Hare, responded to this review

Hello explorepossibilities, Thank you for staying with us during your short visit to Chicago. We are glad that our convenient location was able to accommodate your immedidate needs. Next time you are in town hopefully your able to explore our property and the events in the area. Thanks again, Marisol Bucio Assistant General Manager More 

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