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Residence Inn Chicago O'Hare

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7101 Chestnut Street, Rosemont, IL 60018
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1 room 1 guest
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272 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (47)
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All months
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Enjoyed staying at this hotel on 2 separate occasions this summer. Easy access in and out of O'Hare with shuttle. Nice outdoor pool and basketball court satisfied my husband and my 28 year old. A little crazy on Saturday morning for breakfast, just high volume. Recently started charging for parking, if I had known that when booking the second stay... More 

Was this review helpful? Yes
Chicago, Illinois
Level Contributor
51 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 1 week ago NEW via mobile

We were moving and stayed here for a week with our family to be closer to kids schools. Breakfast was great. Staff is super kind. Rooms are clean and it was a pleasant week despite the stress of moving on the family.

Was this review helpful? Yes
RIOHare, General Manager at Residence Inn Chicago O'Hare, responded to this review

Thank you so much for taking the time to review our hotel. We truly appreciate the high rating and compliments. It was our pleasure having you with us and we hope to see you again soon. All the best, Margaret Dye General Manager More 

NC
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed 1 week ago

I have stayed at this particular hotel before with zero issues. It is exremely clean and very convenient to the airport. Unfortunately I did not get the A team staff this time though. First off, though I checked in hours ahead of time using the Marriott app, my keys still were not ready. After I checked in, I could not... More 

Was this review helpful? Yes
RIOHare, General Manager at Residence Inn Chicago O'Hare, responded to this review

Thank you so much for taking the time to review our hotel. We appreciate the feedback about your experience, and will address your concerns with the appropriate team members. I assure you this was isolated, and the service you are used to will occur when you return. We are grateful for your business and look forward to serving you again... More 

Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Decided to stay out at O'Hare instead of the city because it is moving weekend helping my daughter in Bucktown. Hotel is perfect for just sleeping and the breakfast is hearty and well stocked. I don't know why they have started a parking fee as there are plenty of spots. I think it is not necessary and could be a... More 

Was this review helpful? Yes
RIOHare, General Manager at Residence Inn Chicago O'Hare, responded to this review

Thank you so much for taking the time to review our hotel. We appreciate the high rating and the compliments. Your feedback is very important to us, and we are grateful for your business. We look forward to seeing you on your next visit to Chicago! All the best, Margaret Dye General Manager More 

Maine
Level Contributor
28 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Due to a Canceled Flight we needed a place to stay and boy did this place come through. Let me set the stage, our flight back to PWM was pushed back from a 6:00 PM departure to 9:15 PM. Then after boarding the plane and sitting on the tarmac for 2 hours and 45 minutes, the captain came on and... More 

Was this review helpful? Yes
RIOHare, General Manager at Residence Inn Chicago O'Hare, responded to this review

Thank you so much for taking the time to review our hotel. We truly appreciate the high rating and the compliments. I will be sure to recognize the team member who assisted you, as well as the rest of the staff. We are grateful for your business and hope to see you again soon. Warmest regards, Margaret Dye General Manager More 

Chicago, Illinois
Level Contributor
44 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
3 of 5 stars Reviewed 2 weeks ago

It was a disappointing visit at the Residence Inn. I specifically moved hotel to here to get a suite with separate bedroom as we would be sharing room between my sister and her husband and kid, and me. I wanted them to get the room and I would sleep in the sleeper sofa. I got there and the bedroom only... More 

Was this review helpful? Yes 1
RIOHare, General Manager at Residence Inn Chicago O'Hare, responded to this review

Thank you for taking the time to share your experience at our hotel. We truly appreciate the feedback as it will help us to improve. We will discuss your concerns with the appropriate team members. We hope to have the opportunity to serve you again, and show you the exemplary service we strive to provide to all of our guests.... More 

FORT DODGE
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed here as a family of 3 to save on the cost of staying in downtown Chicago and we were not disappointed!! For the price that we paid it was a steal. The hotel offers free parking and all day free shuttle rides to and from the airport. From O'Hare you take a train ride into the city! This... More 

Was this review helpful? Yes
RIOHare, General Manager at Residence Inn Chicago O'Hare, responded to this review

Thank you so much for taking the time to review our hotel. We truly appreciate the 5/5 rating as well as the compliments. We are grateful that you chose our hotel for your needs while in Chicago, and we hope to have the chance to serve you again soon. Thank you for your business. All the best, Margaret Dye General... More 

Seattle, Washington
1 review
5 of 5 stars Reviewed 4 weeks ago

Attended a family reunion there in late July. The suites were spacious and well organized and had everything one would need or want for an extended stay. Very comfortable. The only thing we thought came up a bit short was the breakfast service. The food was just OK, and the set up was not well organized. People were approaching the... More 

Was this review helpful? Yes
RIOHare, General Manager at Residence Inn Chicago O'Hare, responded to this review

Thank you so much for taking the time to review our hotel. We truly appreciate the 5 of 5 rating as well as the compliments. It was our pleasure to serve you and we hope to have the opportunity to do so again in the future. Thank you for your business. All the best, Margaret Dye General Manager More 

Stockholm, Sweden
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed July 22, 2015

The hotel is a excellent place to stay. We stayed for 2 weeks as we had some camps to attend near by. The hotel is reasonably renovated and the suites are spacious and clean. The cleaning quality varies a little from day to day, but still ok! Mainly they forgot to refill i.e. shampoo or take out the trash. The... More 

Was this review helpful? Yes
RIOHare, General Manager at Residence Inn Chicago O'Hare, responded to this review

Thank you so much for taking the time to rate our hotel. We appreciate the 4 of 5 rating and we are grateful for your business. We hope to have the opportunity to serve you again soon. All the best, Margaret Dye General Manager More 

USA
Level Contributor
64 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 stars Reviewed July 18, 2015

For us, the positives about this hotel included the shuttle service to and from O'Hare; the helpful and friendly attitude of each staff member who we met; a large, clean, quiet room with a kitchen; shopping and moderately-priced restaurants within easy walking distance; a good breakfast buffet; and proximity to U.S. Hwy 45 and Illinois Route 72 as alternatives to... More 

Was this review helpful? Yes
RIOHare, General Manager at Residence Inn Chicago O'Hare, responded to this review

Thank you so much for taking the time to review our hotel. We truly appreciate the 5/5 rating as well as the compliments about the hotel and staff. All of your feedback is very helpful to our hotel and to our future guests. We hope to have the chance to serve you again soon. All the best, Margaret Dye General... More 

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