We booked through Hotwire for a stay -- we wanted to be close to the airport so it worked out good for location. We didn't mind it. Agree with other reviewers -- the airport shuttle was slow and took a long time to come if you missed it exactly -- we missed one by 2 minutes at the airport and... more

I've stayed in a few Sheratons in my lifetime and this by far is the worst Sheraton that is in desperate need of a makeover. My initial room smelled of smoke even though the hotel advertises that it is a non-smoking hotel. The room is a bit filthy as there was some trash leftover from the last guests on the... more

Oh where do I begin? At the airport, we waited for the shuttle for 30 minutes while other hotel shuttles came by two or three times during that time period. The hotel is located close to the airport which is good, but 30 minutes to wait for a shuttle is unacceptable. Once we got to the hotel, the check in... more

This would be a hotel I would choose if I had a layover, but not as a base to experience Chicago. Nice rooms, two LCD flat panel televisions, standard bathroom, refridgerator, nice bedding. As you check in, ask for breakfast coupons (even if your rate doesn't include breakfast) - you may get them - I did! Parking $18 is expensive. more

It was just plain dirty. On arrival, there was an empty beer glass outside the door to our room, and there it stayed for 24 hours. The bathroom in our suite had visible dirt & hair--gross! There was no plastic bag with which to line the ice bucket, which I think is a fairly standard item. The pool area was... more

We had a corner room on a high floor which allowed for interesting views of O'Hare Airport. Even though it is very close to the airport, we did not notice much airport noise. It seems as though the hotel is solidly built. If you wanted to use wireless internet in your room, there was a charge of $4.95 per day.... more

We needed a hotel near O'Hare airport, with a shuttle, as we were just staying overnight to catch an early flight the next day. We found the sheraton gateway o'hare perfect and very convenient. The room was so spacious as it was a suite with a separate, large sitting room with its own TV and even a mini-bar/sink area. The... more

The room was on the 11th floor (cool) but, the decor was outdated, the t.v.'s were the only "new" thing in the rooms. It was valentines day & we decided to choose a facility that had an indoor pool & jacuzzi. The pool was very cold, they even had police tape around a portion of the pool. The entire area... more

Well, got stuck in Chicago overnight as delays in Toronto caused me to miss my connecting flight to Dublin. I was fortunate the American Airlines staff were so organised and it was they, after rebooking flights for the following day, who recommended and booked me into this hotel on a special "Distressed Traveller" rate (63 bucks!). Starting off, the hotel... more