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All 16 Rosemont hotels

Sheraton Chicago O'Hare Hotel

3.5 of 5 Hotel   |   6501 North Mannheim Road, Rosemont, IL 60018
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Ranked #7 of 16 hotels in Rosemont
A recent review
5 of 5 stars reviewed 1 week ago
donyastockton Austin, Texas
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418 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (67)
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English first
Austin, Texas
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

My flight was delayed through Chicago and I missed my connecting flight home. I pricelined this hotel and I was really impressed! The entire staff was friendly, courteous, and helpful. The room was HUGE- a suite, in fact. The shuttle goes to the airport 24/7 (every 20 or 30 minutes depending on time of day) and you can easily catch... More

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Paul C, General Manager at Sheraton Chicago O'Hare Hotel, responded to this review

Dear donyastockton, Thank you for the great review and sharing with everyone! We are glad that you enjoyed your stay and hope to see you again very soon. I will share for the entire team to see. Very best, Paul C More

Tewkesbury, United Kingdom
Senior Contributor
21 reviews 21 reviews
20 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 1 week ago

we stopped for one night after flying in from London before heading onwards the next day. the collection from the airport was good as we landed at terminal 5 and you have to ring to be collected from there which we did and they arrived within 5 minutes. we found the front desk staff very helpful, and the room was... More

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Paul C, General Manager at Sheraton Chicago O'Hare Hotel, responded to this review

Dear neil h, I am so happy to hear that you enjoyed your stay. Thank you for sharing and we all look forward to seeing you the next you find yourself in the O'Hare area. Cheers, Paul C. More

Charlotte, North Carolina, United States
Contributor
15 reviews 15 reviews
5 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 1 week ago

I've been coming to this hotel every quarter for the last 3 years and I can honestly say, I'm going to miss it since I won't be traveling to Chicago anymore. Great place to stay, great staff. They have an excellent bar/restaurant on site and Harry Carrey's is right next door. This place knows how to take care of travelers.

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Paul C, General Manager at Sheraton Chicago O'Hare Hotel, responded to this review

Dear drchrisdmd, I am so disappointed to hear that you will not be returning to the O'Hare area. Thank you for your business over the last three years. We truly appreciate you. Feel free to call upon me should you find yourself back. Very best, Paul C More

Springfield, Illinois
1 review
5 of 5 stars Reviewed 2 weeks ago

We were very pleased with this venue for an annual conference. The sales department was extremely professional and made us feel like a valued customer. The entire hotel staff helped make our event a success. Our conference participants enjoyed the newly remodled rooms and raved about the food. The hotel is near outlet shopping and plenty of restaurants. We will... More

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Paul C, General Manager at Sheraton Chicago O'Hare Hotel, responded to this review

Dear Laura S I am so happy to read your note. It will posted in the associate cafeteria so the entire team can read your kind words. Thank you! Very best, Paul C More

Reviewer
5 reviews 5 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 2 weeks ago

It is convenient to airport as it has free shuttle bus every 20 mins. Room is spacious. However, its service is not up to standard and needs improvement. We arrived hotel before 2pm on check-in day. We noted that the check-in time should be after 3pm. However, the reception seems not helpful enough to check any room available for our... More

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Paul C, General Manager at Sheraton Chicago O'Hare Hotel, responded to this review

Dear fcxfcxfc Your feedback is very important to me. Thank you for taking the time to share. Your notes about the guest services experience have been addressed along with the timing of your room readiness. Please know this is not indicative of the experience we are known for delivering. I would greatly appreciate an opportunity to regain your trust. If... More

Antibes, France
Contributor
17 reviews 17 reviews
11 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I stayed one night in this hotel. There is a free shuttle to the hotel running every 20 mins during the day (you need to call after 11pm). At the airport, just go to the Bus Central (follow the signs). From there, 8 mins to the hotel. The staff was friendly and professional, one of the fastest check-ins I've ever... More

Was this review helpful? Yes 1
Paul C, General Manager at Sheraton Chicago O'Hare Hotel, responded to this review

Dear french carioca, Thank you for taking the time to share your recent feedback! I truly appreciate your time. All the best, Paul C More

Houston, Texas
Top Contributor
187 reviews 187 reviews
48 hotel reviews
71 helpful votes 71 helpful votes
2 of 5 stars Reviewed 3 weeks ago

The price was right $120! The rooms are large in what looks like a former Embassy Suites. And they have a convenient shuttle every 20 minutes. But.... The maids knocked loudly on my door at 7:30 am which seems aggressive and the shower head in room 923 pointed directly into the wall making it comical and next to impossible to... More

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Paul C, General Manager at Sheraton Chicago O'Hare Hotel, responded to this review

Dear George Y I appreciate you taking the time to share your feedback of the hotel. I have shared the details with our Director of Housekeeping and Director of Engineering. I'm sorry we were unable to exceed your expectations and would love an opportunity to show you an experience I know were capable to delivering. If you ever find yourself... More

Haifa, Israel
Reviewer
4 reviews 4 reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 3 weeks ago

3-star 1970's hotel with oppressive architecture, and pretty large suites. Most floors appear to be out of service. Room was clean but had a ventilation issue which I suppose most rooms have. You will immediately smell some moss when you enter the room, but it fades away after a while. My major disappointment with this is that everything costs extra,... More

Was this review helpful? Yes 1
Paul C, General Manager at Sheraton Chicago O'Hare Hotel, responded to this review

Dear E_C_0001 I am terribly sorry to read your note. We do wish we were able to provide complimentary parking but we cannot. I am pleased to tell you we purposely reduced are parking fees by over 50% compared to other hotels in the airport to compensate. Please know we do have several packages that are created to include items... More

Senior Contributor
31 reviews 31 reviews
19 hotel reviews
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed 3 weeks ago

I stayed at the Sheraton O'Hare in August 2013. This hotel has been remodeled, but has a very old floor plan. The hotel room doors open to a common atrium. This is typical of many 70's and 80's hotels. It feel especially strange that you have "windows" from your room looking on to the atrium. This is a large hotel,... More

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Paul C, General Manager at Sheraton Chicago O'Hare Hotel, responded to this review

Dear 1 HotNana, I appreciate the time you took to share your feedback. If I was able to change the physical plant of the hotel to correct a few of the design issues you mentioned I would quickly do so. We aim to provide the best amenities and service experience in the area and I'm sorry we fell short. I... More

Lancashire
Reviewer
5 reviews 5 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 3 weeks ago

I stayed in this hotel recently and it was the worst hotel I have ever stayed. To begin with the shuttle service is not frequent enough;I had to wait for an hour and when they the bus finally came, the lady driver parked in the middle of the road. She was loud and rude. Things only got worse when I... More

Was this review helpful? Yes 2
Paul C, General Manager at Sheraton Chicago O'Hare Hotel, responded to this review

Dear faircomment48 Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn... More

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Additional Information about Sheraton Chicago O'Hare Hotel

Address: 6501 North Mannheim Road, Rosemont, IL 60018
Phone Number:
Location: United States > Illinois > Rosemont
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Chicago O'Hare Hotel 3.5*
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Also Known As:
Sheraton Rosemont
Rosemont Sheraton

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style
#4 Family Hotel in Rosemont #8 Business Hotel in Rosemont #9 Romantic Hotel in Rosemont
Hotel Class
Official Description (provided by the hotel)
Sheraton Chicago O'Hare Airport Hotel is in Rosemont, IL. Free shuttle service and park and fly packages are available. Stephens Convention Center, Allstate Arena and Rosemont Theatre are nearby. ... more   less 
Number of rooms
297

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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