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Sheraton Chicago O'Hare Hotel

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6501 North Mannheim Road, Rosemont, IL 60018
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Sheraton Chicago O'Hare Hotel
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Sheraton Chicago O'Hare Hotel
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508 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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1 review
5 of 5 stars Reviewed 2 days ago NEW via mobile

After a long and stressful travel day I was pleasantly greeted by Matthew who was polite and professional and the smooth check in process and friendly atmosphere immediately took my mind off the day's work. Rooms are spacious and the breakfast buffet is amazing!

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1 review
4 of 5 stars Reviewed 6 days ago NEW

I arrived at the Sheraton for a one night and was very well welcomed by the receptionist staff - Matthew. He was very proactive during the check in process and helpful. Very good staff but the hotel room looks a little dated

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Burlington, Canada
Contributor
19 reviews 19 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 1 week ago

ROOM The rooms were very large and well appointed. I was adjacent to a busy highway and a runway and heard nothing other than a siren (once). LOUNGE This is a typical Sheraton so the lounge and common areas are high quality and tasteful. Its not uber modern but its still very respectable. FOOD Everything we were fed was very... More 

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Elk Grove Village, Illinois
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Had the pleasure of staying again. My favorite hotel at O'Hare. The service levels are at the level of a 5 star hotel. The best Club Lounge of any Starwood I've been to. Don't know why anyone would stay elsewhere!

Was this review helpful? Yes 1
North Charleston, South Carolina
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Great customer service, beds were amazing, food was delicious and it is really close to the airport. They have free shuttles that go to and from the airport as well so it is great if you are traveling. I would definitely recommend this place to anyone else!

Was this review helpful? Yes 3
Senior Contributor
43 reviews 43 reviews
10 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 4 weeks ago

To be honest, this Sheraton is a little tired. It's a pretty cool building with a huge atrium but it could do with a spruce up. However, unlike many other business hotels the service is actually very good. The lobby was quiet but there were still plenty of staff on hand at check in. Furthermore, I was offered a complimentary... More 

Was this review helpful? Yes 1
Paul C, General Manager at Sheraton Chicago O'Hare Hotel, responded to this review

Dear James G I am so happy to read that you enjoyed our service. We have been working collectively to deliver the best world class experience. Thank you for taking the time to share. We all look forward to seeing you soon. All the best, Paul C More 

East Coast
Senior Contributor
45 reviews 45 reviews
14 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Airport hotels are frequently both weary and worn. This one is a little worn and looks a little like an Embassy Suites, but it has saving graces. The staff is special: shuttle driver, desk crew, wait staff, chef, banquet personnel, maids. They were all friendly, efficient, and helpful. The rooms are suites, so there's space to work. The gym had... More 

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Paul C, General Manager at Sheraton Chicago O'Hare Hotel, responded to this review

Dear tako65 Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Very best, Paul C. More 

Diamond Bar, California
Contributor
20 reviews 20 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed February 20, 2015

Stayed during the Valentine Weekend 2/14 for a funeral. Great hotel for overnight. Great staff. Attentive to need. Hotel room was clean and nice. We had a corner room. Big and roomy. Only prob. Was parking. Busy that day. Parking was limited d/t weather and busy weekend with lots of road construction in the area. $10-15 parking fee. Wifi not... More 

Was this review helpful? Yes 1
Paul C, General Manager at Sheraton Chicago O'Hare Hotel, responded to this review

Dear Lmacavinta, Happy belated Valentine's day! I was very excited to read your kind words on Sheraton Chicago O'Hare. Thank you for taking the time. Please contact me if we can reserve the same room for next year. The rose petals and champagne will be on me. Very best, Paul C More 

Amsterdam, Niederlande
Top Contributor
51 reviews 51 reviews
29 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed February 13, 2015

If you arrive at O´Hare there is a free shuttle bus to the hotel, just follow the signs at the airport. It then takes around 10min. Arriving at the hotel you do realize it is a bit isolated, lots of hotels and offices around but not much else. Hotel looks nicer from outside - in a size of a big... More 

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Paul C, General Manager at Sheraton Chicago O'Hare Hotel, responded to this review

Dear FMA1977 Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Very best, Paul C. More 

1 review
5 of 5 stars Reviewed February 13, 2015 via mobile

Had the pleasure of staying in this hotel recently and was very pleased. Clean, comfortable, and friendly summarize it best. In particular Carol was of great help when I needed to make an unexpected change to my reservation. Her "above and beyond" assistance combined with the quality and convenience of the location make this a guaranteed stay in my future... More 

Was this review helpful? Yes
Paul C, General Manager at Sheraton Chicago O'Hare Hotel, responded to this review

Dear Tom S. Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Very best, Paul C More 

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