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Sheraton Chicago O'Hare Hotel

Certificate of Excellence
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6501 North Mannheim Road, Rosemont, IL 60018
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598 Reviews from our TripAdvisor Community

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Level Contributor
23 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

We were stranded in Chicago at the airport during the storm in Minneapolis. We just wanted to get home. We were flying from New York to Chicago and needed to take the long way through Canada to avoid the bad weather. Our 1 and a half hour airplane ride was now 3 hours and 20 minutes. We arrived at the... More 

Helpful?
Thank Sherie L
Jacqueline S, Manager at Sheraton Chicago O'Hare Hotel, responded to this review

Dear Sherie L, Thank you for writing this amazing review of the hotel. We certainly appreciate the time you took to share your experience. We're excited to hear that you and your friends had a wonderful stay despite the travel setback. We are fortunate to have a dedicated team of employees who work hard to deliver exceptional service to all... More 

Dallas, Texas
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Why would any hotel marketing to business travelers not have one single electrical outlet near the bed? You can by lamps today with built in outlets or add on which can be screwed to the nightstand or wall. Other than this frustration, it was a nice, clean, quiet hotel.

Helpful?
Thank red75116
Jacqueline S, Manager at Sheraton Chicago O'Hare Hotel, responded to this review

Dear red75116, Thank you for taking the time to share feedback of your recent stay. I am sorry to hear that the layout of the room did not provide the convenience of an outlet near the bed. We are aware of this issue in some of the rooms and working to rectify it. Despite this issue, I am pleased to... More 

Saskatoon, Canada
Level Contributor
47 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed at the Sheraton O'Hare Hotel for one night in order to be close to the airport for the next days scheduled flight. Although my room was a king bed, it also offered a "living room" with its own sofa, television, mini bar sink and mini fridge and microwave. This as a beautiful hotel and the rooms not only... More 

Helpful?
Thank Rick Z
Jacqueline S, Manager at Sheraton Chicago O'Hare Hotel, responded to this review

Dear Rick Z, Thank you for sharing such a detail and positive review of the hotel. We understand the value of guest feedback, and appreciate the time it takes to send them. Our hotel has some great features and we are fortunate to have wonderful employees. I am also pleased to hear that we are now your hotel of choice... More 

Bryan, Texas
Level Contributor
59 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Good hotel. Great bar. Mario takes great care of you . Good food. Great location. Clean hotel. But a staff that pushes the place over the top The hotel has a great feel Close to the airport. Food is very good. Surprised me for a hotel. If you need a good airport hotel. Try it. You will be surprised

Helpful?
Thank Yraveler
Jacqueline S, Manager at Sheraton Chicago O'Hare Hotel, responded to this review

Dear Yraveler, Thank you for sharing such a raving review of the hotel. We understand the value of guest feedback and appreciate you taking the time to write the review. I am also pleased to see your comment about Mark and the hotel staff. We are fortunate to have an amazing team of employees. Thank you again and we look... More 

Milwaukee, Wisconsin
Level Contributor
27 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Rooms are big with a nice living room with tv. They also has microwave in the rooms. Room was overall clean. All rooms are looking to a common area so might be little noisy in the living room. But bedroom was quite. Staff is nice. Overall nice hotel but little noisy.

Helpful?
Thank deryamehmet
Jacqueline S, Manager at Sheraton Chicago O'Hare Hotel, responded to this review

Dear Deryamehmet, I appreciate the time you took to write such a positive review of the hotel. It is greatly appreciated. The rooms are indeed quite spacious and we are fortunate to have great staff. We look forward to having you stay with us again. Sincerely, More 

Minnesota
Level Contributor
110 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
5 of 5 stars Reviewed 1 week ago

I am rating this 5 stars because it was excellent for a business stay. It is conveniently located to the airport, the staff was excellent, the rooms were very large, and the bed was comfortable. The workout facility was okay (not great but fully acceptable). The breakfast buffet was very good. It is not a luxury vacation hotel but is... More 

Helpful?
Thank Alicia G
Jacqueline S, Manager at Sheraton Chicago O'Hare Hotel, responded to this review

Dear Alicia G, Thank you for taking the time to write such a positive review. We are fortunate to have a wonderful team of employees who take such great care of our guests and the hotel. Reviews such as yours is what make our business strive. We appreciate the time you took to write this review and look forward to... More 

Gravette, Arkansas
Level Contributor
50 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I was very impressed with the size of the hotel room- huge! I was only here for one night, on an accidental and unplanned layover. The hotel is very conveniently located to the airport. A short cab ride (around $10-15) and you arrive at the hotel. It is a larger property and has a lot to offer you on a... More 

Helpful?
Thank jscott479
Jacqueline S, Manager at Sheraton Chicago O'Hare Hotel, responded to this review

Dear jscott479, Thank you for taking the time to write a review and share your feedback. It is greatly appreciated. I am so sorry to hear that you did not enjoy your Club breakfast experience. Please accept my apology. Feedback such as yours, show us opportunities for improvement. I trust that if your travel plans bring you back to the... More 

Level Contributor
72 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I am a SPG Corporate gold member. When we were going for the shuttle and saw Hilton right across the street, I said why did we not stay there. I soon found out this hotel was the best choice. From the front desk staff and the rooms are wonderful and the club lounge fantastic. Just to make a note the... More 

Helpful?
Thank Valerie P
Jacqueline S, Manager at Sheraton Chicago O'Hare Hotel, responded to this review

Dear Valerie P, Thank you so much for taking the time to review our hotel. We truly appreciate the time that you took to write this review and share such wonderful compliments. Yesenia is a gem and we are delighted to have her on our team. I also agree that the granola is delicious and made in house. We thrive... More 

San Francisco, California
Level Contributor
19 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We spent one night at this hotel and were incredibly impressed. Quick pickup at the airport. Impeccable check in, fabulous room, clean and pleasant. Decided to have dinner in the restaurant at the hotel. DELICIOUS!!!!!!!!!!!!!! Unbelievable service. Lucky us that other people were nice enough to review this hotel...that is why we chose it.

Helpful?
Thank Lanser61
Jacqueline S, Manager at Sheraton Chicago O'Hare Hotel, responded to this review

Dear Lanser61, Thank you so much for taking the time to review our hotel. We truly appreciate the time that you took to write this review and share such wonderful compliments. We thrive off reviews such as yours and it is our guests who keep our hotel what it is today. We look forward to welcoming you back. Sincerely, More 

Montauban, France
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago via mobile

I had to spend the night in Chicago due to a flight cancellation. The room was big and comfortable, but felt like it needed a little update. Sheraton has the best beds with lovely, starched, white bedding. I slept like a baby. They had a free shuttle to and from the airport and the staff was very friendly. I was... More 

Helpful?
Thank Jamie31311
Jacqueline S, Manager at Sheraton Chicago O'Hare Hotel, responded to this review

Dear Jamie3131, Thank you for taking the time to write such a positive review. I do agree that the Sheraton Sweet Sleeper provides for a very comfortable rest. We are also fortunate to have a very friendly staff. One again, thank you and we look forward to welcoming you back. More 

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