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Sheraton Chicago O'Hare Hotel

Certificate of Excellence
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6501 North Mannheim Road, Rosemont, IL 60018
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1 room 1 guest
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563 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Cincinnati, Ohio
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

This turned out to be super deal. I booked my room a day in advance through "Captain Kirk's" discount website. The room is newly updated and posh - all rooms are suites - and a stylish new lobby. The building looks like it dates to the 1970's but the updates look '2015'. Having a McDonalds next door is nice because... More 

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Sachse, Texas
Level Contributor
152 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
3 of 5 stars Reviewed 1 week ago

This is an old Hotel, although the staff is very nice. It seems like they added new carpets and that was it. The TV hardly worked because they are on satellite and any little bit of clouds will cut off the signal. The Internet did not work the whole time I was there. the Hotel air conditioning system is so... More 

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Birmingham, United Kingdom
Level Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed there for a night after a flight before continuing with another drive to Wisconsin. The check-in was very smooth and the front desk staff was very friendly and the lady got back straight away to us when she realised that we left our credit card during our check-in. It was a good and very quiet stay even though... More 

Was this review helpful? Yes 1
Boca Raton, Florida
Level Contributor
201 reviews
168 hotel reviews
common_n_hotel_reviews_1bd8 256 helpful votes
5 of 5 stars Reviewed 1 week ago

I was flying out the next morning so booked this hotel at last minute. It is right next to the airport with a few minute, free shuttle every 30 minutes. It is a large hotel with an excellent club room serving the usual fare. Every room is a suite. I was surprised there was no airplane noise in my room.... More 

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Paul C, General Manager at Sheraton Chicago O'Hare Hotel, responded to this review

Dear PAQ, I was thrilled to read your feedback this morning. Thank you for taking the time. I am glad to hear a loyal SPG guest compare us to other properties and that we exceeded your expectations. We look forward to seeing you again. Very Best, Paul C More 

Chicago, Illinois
Level Contributor
4 reviews
5 of 5 stars Reviewed 2 weeks ago

I highly recommend this hotel. The staff is absolutely fantastic. From beginning to end I enjoyed a 5 star experience. I really appreciated the persanl care and attention given by the Guest Services Supervisor Falynn Hutson. Her level of attention to detail and accommodation is enthusiastically perpetuated throughout the staff. Hands down this is where you want to stay for... More 

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Paul C, General Manager at Sheraton Chicago O'Hare Hotel, responded to this review

Dear Kendall M, Thank you for sending such a wonderful note for our fabulous Falynn! I will be certain to share. Best, Paul C More 

ILL
Level Contributor
21 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed here for one night before an early departure. The hotel staff were pleasant and efficient. The in house restaurant had good food. We had a two suite room that was clean and comfortable. They have 24 hour free shuttle to the airport. Will stay again.

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Paul C, General Manager at Sheraton Chicago O'Hare Hotel, responded to this review

Dear Bonnie143 Thank you for such a wonderful review! Your feedback is really appreciated. All the best Paul C More 

Scottsdale, Arizona
Level Contributor
44 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The hotel was clean and close to the airport. The rates were a bit high but convenience and Star points won out. The front desk clerk was helping someone with his computer when I came in so I had to wait until they were done to be greeted. The rooms are all suites but people can walk by your windows... More 

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Paul C, General Manager at Sheraton Chicago O'Hare Hotel, responded to this review

Dear MaggieR, Please accept my apology for the challenges you experienced with your departure. I will definitely look into the matter. I will reach out to you so I can understand the specifics to avoid a similar occurrence. Very best, Paul C More 

Phoenix, Arizona
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I am a lifelong SPG Gold member and current Platinum status, so my expectations at Starwood properties are high. In this posting I am not reviewing the property so much as I am reviewing the outstanding customer service from Guest Services Supervisor, Falynn Hutson. On my recent trip, I arrived at ORD on a delayed flight and sat on the... More 

Was this review helpful? Yes 2
Paul C, General Manager at Sheraton Chicago O'Hare Hotel, responded to this review

Dear AKS602, What a wonderful note about our amazing Falynn! Thank you for being such a loyal SPG guest. We look forward to seeing you in th enear future. Best, Paul C More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed here on a layover. Free shuttle from the airport. Courteous and prompt check in. There was a party next door to the room that I was originally booked in and the front desk moved us to a new floor when I asked without even batting an eye. Quick room service and good food. I would stay there again if... More 

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Paul C, General Manager at Sheraton Chicago O'Hare Hotel, responded to this review

Dear Sheglobetrots, I am so happy to read that you enjoyed your stay. Thank you fr taking the time to share your feedback. It is very important to me. Regards, Paul C More 

Paducah, KY
Level Contributor
178 reviews
117 hotel reviews
common_n_hotel_reviews_1bd8 223 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We arrived close to midnight after our flight was delayed. Very nice hotel with large rooms. Makes me think the Sheraton may have been an Embassy Suites in a previous life because of the layout. Very modern and tasteful furnishings in the room. Because of our SPG Platinum status we were given a room on the Club Floor and loved... More 

Was this review helpful? Yes
Paul C, General Manager at Sheraton Chicago O'Hare Hotel, responded to this review

Dear jdvmd, Thank you very much for the wonderful note. I am so glad that you enjoyed our Sheraton Club. We all look forward to welcoming you back again. Very best, Paul C More 

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