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Hyatt Rosemont

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6350 North River Road, Rosemont, IL 60018
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Hyatt Rosemont
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391 Reviews from our TripAdvisor Community

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Bangkok, Thailand
Level Contributor
56 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Nothing to write home about but decent airport hotel where you can rest fully, have a decent breakfast and a few drinks if you like. Working airport shuttle service. Received good service at the hotel.

Helpful?
Thank gumball997
Wyckoff, New Jersey
Level Contributor
160 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
4 of 5 stars Reviewed 1 week ago

We only stayed for one night. It is a very big hotel. Staff were friendly and our room was clean. Breakfast was delicious the next day. Great location. We needed an extra bed and they were happy to accommodate. Will come again.

Helpful?
Thank GregLynn M
las vegas
Level Contributor
24 reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I'm shocked by the other reviews on this property. I really think they have mistaken it for the Chicago Hyatt Regency down the street. This property is excellent! Having been a hotel inspector in a pass position, I'm very particular and and shall I say a nit-picker. In all aspects of this property, its is hands down, one of the... More 

Helpful?
1 Thank westcoatgirl
HyattGuestRelations, Guest Relations Associate at Hyatt Rosemont, responded to this review

Hello! Thank you for taking the time to share your feedback! I am so happy to hear that you enjoyed the service from the hotel staff and the comfort of your guestroom. I hope we can welcome you back again soon! Safe travels, Sarah D. Guest Relations Associate More 

Cedar Hills, United States
2 reviews
5 of 5 stars Reviewed 2 weeks ago

I've stayed at a lot of different hotels on work trips and this is the best hotel that I have stayed at. I am very OCD when it comes to the cleanliness of a hotel room and this hotel does an excellent job of keeping their rooms very clean. The staff is always friendly and extremely helpful.

Review collected in partnership with Hyatt Hotels

Helpful?
Thank Matthew O
HyattGuestRelations, Guest Relations Associate at Hyatt Rosemont, responded to this review

Hello! Thank you for taking the time to share your feedback! I am so happy to hear that you enjoyed the condition of your guestroom and the service from the staff. I hope we can welcome you back again soon! Safe travels, Sarah D. Guest Relations Associate More 

Chicago, Illinois
1 review
1 of 5 stars Reviewed 3 weeks ago

Unfortunately, we checked into this hotel and had to check out an hour later. The front desk staff was rude and unhelpful and our room was dirty. There was hair in the bathtub and on the bathroom floor. How difficult can it be to vacuum up hair? Seems pretty simple. Also, when we picked up the remote control for the... More 

Helpful?
Thank 857maggie
HyattGuestRelations, Guest Relations Associate at Hyatt Rosemont, responded to this review

I am deeply disappointed to hear about your recent experience at our hotel. Please know that the level of service you described is not what our guests should come to expect while staying at our property. Your comments regarding the cleanliness of your guest room have been shared with our Housekeeping Manager to ensure this does not happen to future... More 

1 review
5 of 5 stars Reviewed 5 weeks ago

Due to flight cancellations, snow and ice my stay at Hyatt Rosemont was the perfect retreat from those inconvenience. when my wifi didn't connect the assistance I received was speedy and complete. The food, cocktails and bartenders in the lounge made the stay that much more relaxing.

Review collected in partnership with Hyatt Hotels

Helpful?
Thank B8015PRmichaelb
HyattGuestRelations, Guest Relations Associate at Hyatt Rosemont, responded to this review

Hello! Thank you for taking the time to share your feedback! I am so happy to hear that you enjoyed the service you received from the staff during your stay. I hope we can welcome you back again soon! Safe travels, Sarah D. Guest Relations Associate More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed January 6, 2016

I was apparently placed on a floor that had a wedding party, because there was nothing but noise all night long in the hallway. Notified the front desk with no response. I did receive an apology and refund from the Manager on Christmas day,about a week after our stay. Maybe worth another try, I will not.

Helpful?
1 Thank Steve W
HyattGuestRelations, Guest Relations Associate at Hyatt Rosemont, responded to this review

Hello! Thank you for taking the time to share your feedback! I am so sorry to hear of your disappointment with the noise disturbances during your stay. I am glad that the manager did provide a refund for the inconvenience. If you would like to discuss this further, please feel free to contact our Guest Relations team at 1-800-323-7249. I... More 

Gainesville, United States
Level Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed December 30, 2015

I've stayed at this hotel several times for business, and look forward to coming back each time. The staff here is wonderful and friendly. The rooms are pretty basic. I judge rooms based on how well I can sleep (beds), are the bathrooms clean (yep) and good lighting for applying makeup without looking like a clown in daylight...(yes ladies, you... More 

Helpful?
Thank Fltprincess
HyattGuestRelations, Guest Relations Associate at Hyatt Rosemont, responded to this review

Hello! Thank you for taking the time to share your feedback! I am so happy to hear that you enjoyed the comfort of your guestroom and the amenities offered at the hotel. I hope we can welcome you back again soon! Safe travels, Sarah D. Guest Relations Associate More 

Goodlettsville, Tennessee
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed December 28, 2015

Check in was probably the best I have ever experienced. Quick and painless, and I was gifted with free Wifi as well. The room was clean and well appointed. I had clean towels, coffee, and glassware every day. Well...almost. During the last 2 days, glassware sat in the hallways not picked up. And my final night I had no clean... More 

Helpful?
Thank Crashvic
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