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Crowne Plaza Chicago O'Hare

Certificate of Excellence
3.5 of 5
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5440 North River Road, Rosemont, IL 60018
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Crowne Plaza Chicago O'Hare
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Ranked #9 of 16 Hotels in Rosemont
Certificate of Excellence
A recent review
5 of 5 stars Reviewed January 23, 2013
paris16eme Paris, France
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691 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Crowne Plaza Chicago O'Hare
See the most recent reviews
Paris, France
Contributor
12 reviews 12 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed January 23, 2013

The staff are very Welcoming in particular the Front Desk, we landed at the international terminal and upcoming calling the hotel the shuttle picked up us within 10 mins and upon our arrival the Front Desk personnel had already prepared my room keys and we were greeted by our names. I would like to recognize in particular Mary and Jovana.... More 

Was this review helpful? Yes
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Thank you for your wonderful review. We always believe in providing that personalized service, and I agree with you, that Jovana and Mary are very good at their job! We train our staff to anticipate our guest needs in order to ensure we have exceeded your expectations. We look forward to another opportunity to host you at our property, and... More 

Kansas City, Kansas
Senior Contributor
45 reviews 45 reviews
9 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed January 14, 2013

I have read the reviews. I have been here for 2 nights and have 2 more to go. My service in the restaurant is nothing like I am reading. The wait staff has been most pleasant and the food has been great. My updated room is wonderful and has a nice Vegas style bathroom including the granite. My king size... More 

Was this review helpful? Yes
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Thank you for your great review on our property. Our restaurant team is excited to hear we were able to accommodate you and you were pleased with our service. Please let us know if we can do anything else for you in the future. We'd love to have you back with us. Sincerely, Cher Jacobsen General Manager (847) 928-3700 More 

South Bend, Indiana
Senior Contributor
33 reviews 33 reviews
25 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed January 12, 2013

Very clean updated room, corner on the top floor with a veiw. Could watch the airplanes landing and departing from your bed with the curtains open.Shuttle service was great!!! Beds were great!!! No more sleep ameintey kits. The maid said they dont supply them anymore.I would do a park and fly pkg again!!!!!Went to a great Mexican Restaurant 1 block... More 

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CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

We would like thank you for taking the time to share your wonderful comments with us. I am happy that you enjoyed our newly renovated guestrooms and hotel facilities. I'll be sure to inform our shuttle drivers that you had great comments regarding the service we provide to our valued guests such as yourself. Thanks again for choosing our hotel... More 

2 reviews
4 of 5 stars Reviewed December 28, 2012

Our connecting flight was cancelled. After long hours stranded at the airport, we were exhuasted and starving. There is only one restaurant in the hotel. The waiter servicing our area was very rude and unprofessional. He never responded my thank yous and No greeting thoughout. We waited for long befire our order was taken. The food tastes bad and overpriced.... More 

Was this review helpful? Yes
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Thank you for providing feedback to us on your recent stay. It is always our goal to provide an exceptional experience and great service to all customers. I apologize that our restaurant staff was not more responsive to your needs. I have reviewed your comments and have taken appropriate action to resolve each issue to ensure these do not occur... More 

Minnesota
Top Contributor
150 reviews 150 reviews
82 hotel reviews
137 helpful votes 137 helpful votes
4 of 5 stars Reviewed December 21, 2012

This was a first time stay for business. The shuttle was waiting when I got to the pick up spot at O'Hare. The shuttle makes 2 trips an hour. Check in was fast and clerk was courteous. As a priority member I received a free drink coupon. I used it when I had a delicious pizza for dinner. The room... More 

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CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Thank you for being a Priority Club Member and for taking the time to share such excellent feedback with us! We’re so pleased that you enjoy your stay with us. Our staff makes every effort to provide warm, exceptional service always, and we hope that’s what most sets us apart. We’re delighted that you enjoyed your drink and our delicious... More 

Fayetteville, Arkansas
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed December 12, 2012 via mobile

I spent one night here in December 2012. It was a late booking, and I ended up spending $109 for a small room. The room was nice hotel was clean. Parking was a little bit of a problem and it was quite a walk from the lot to the room. Overall, I thought it was a reasonable room and a... More 

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CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Thank you for your feedback. We are so glad you enjoyed your stay with us and we were able to accommodate your late booking request. It’s always nice to be able to surprise our guests and provide them with a great experience. We look forward to serving you again in the near future! Sincerely, Cher Jacobsen General Manager (847) 928-3700 More 

Chicago, Illinois
2 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed December 11, 2012

As a Platinum Elite member with over 600 Holiday Inn Stays I expect a little better treatment than the next traveler. Not at this property! I begged for a room up-grade, as I know they were available and also knew that rooms were very small. I was denied. I asked for a shuttle ride. Was denied. No free breakfast or... More 

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IHGCare, Guest Relations Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear Scoooooter9, Thank you for being a Priority Club Platinum Member and taking the time to give feedback. It is good to know that you found our location suitable for your needs and lobby to be attractive. I am sorry that your stay was negatively affected by the issues you experienced with the room accommodations you were given. I appreciate... More 

Schererville
Senior Contributor
47 reviews 47 reviews
17 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed December 11, 2012

Very nice hotel in a good location, The front desk people were very friendly and helpful. The room was nice it was on the twelve floor facing the Akoo theater good view you can even see the city. The beds were perhaps the best or close to it for hotel beds. On a side note the village of Rosemont has... More 

Was this review helpful? Yes
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Thank you for your recent review and for sharing your feedback with our future guests. I am delighted to know that you enjoyed our hotel facilities and that you found your accommodations clean and inviting and as close to best as possible. I am also happy to hear that you were impressed with the stunning views of the Christmas lights.... More 

Nashville, Tennessee
Top Contributor
68 reviews 68 reviews
25 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed December 11, 2012

I had the opportunity to stay at the Crown Plaza for a week in December. Its very conviently located in Rosemont, this provides great access to Downtown Chicago as well as the suburbs. I like the area around the Crown Plaza since its so close to my favorite Chicago Steakhouse (Gibsons) and the Rosemont Entertainment Center. My only negatives are... More 

Was this review helpful? Yes
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Thank you for your amazing review and for letting us know how wonderful your one week experience was with us. I am overjoyed to learn how friendly and helpful our staff was throughout the duration of your trip. I truly appreciate when our guests share their experiences with us and let us know when a staff member really made a... More 

Churchville, New York, United States
Senior Contributor
30 reviews 30 reviews
13 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed December 11, 2012

Crowne Plaza Chicago O'Hare stands out from the rest of the hi-rise hotels in this area because of their over-the-top customer service. When I checked in at the front desk, Manuel gave me a complimentary Preferrred Club membership along with a steep discount on parking. He also gave me excellent directions to the CTA Train Station, only four blocks away.... More 

Was this review helpful? Yes
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Thank you for your amazing review and for letting us know how wonderful your experience was. I am overjoyed to learn how friendly and helpful Manuel was throughout the duration of your trip and that he made sure that your stay was memorable and enjoyable. I truly appreciate when our guests share their experiences with us and let us know... More 

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