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All 16 Rosemont hotels

Crowne Plaza Chicago O'Hare

3.5 of 5 Hotel   |   5440 North River Road, Rosemont, IL 60018
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Ranked #10 of 16 Hotels in Rosemont
A recent review
4 of 5 stars Reviewed November 10, 2012
BuffaloAmy Buffalo
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594 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Crowne Plaza Chicago O'Hare
See the most recent reviews
Buffalo
Senior Contributor
38 reviews 38 reviews
33 hotel reviews
76 helpful votes 76 helpful votes
4 of 5 stars Reviewed November 10, 2012

I stayed here recently for 2 nights as I was attending an event at the Akoo Theatre, which is literally, right next door. I got the hotel shuttle at the airport after waiting about 15 minutes (pickup is at door 2, FYI) and the hotel was a short ride away. The shuttle leaves the hotel to return to the airport... More

Was this review helpful? Yes
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Thank you for choosing our hotel and providing feedback. It delights me that you were happy with our guest rooms and amenities. We sincerely appreciate you recognizing our well trained employees and that the hotel staffs are friendly and helpful. It is our goal to consistently provide superior service and accommodations at our hotel and your feedback is very important... More

Asheboro, NC
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed November 10, 2012

Clean, quiet, lots of amenities, excellent restaurant and room service. Stayed one night because of an unexpected layover caused by aircraft maintenance. The room on the ninth floor was spotlessly clean, quiet with blackout drapes to keep the room dark. Wolfgang Puck coffee and two types of tea in room. Refrigerator and security safe in room.

Was this review helpful? Yes
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

We know that when guests' flights are canceled, trips can become more stressful, but we're glad that we helped to make your evening as comfortable as possible. Thank you for positive comments about your experience with our hotel and accommodations and we appreciate that you took the time to provide this feedback to us. Perhaps your next visit to us... More

Boston, Massachusetts
Contributor
11 reviews 11 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed November 6, 2012

I needed a hotel for the final night of a Chicago business trip, to put me near O'Hare for my early flight home in the morning. I booked the Crowne Plaza on Priceline for the awesome price of $79 including all taxes. I got a great deal! The bed was extremely comfortable, with very nice linens and good pillows. There... More

Was this review helpful? Yes
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Thank you for positive comments about your experience with our hotel and accommodations and we appreciate that you took the time to provide this feedback to us. I am happy that you are enjoying our newly renovated guestrooms and hotel facilities. We also believe the hotel is a great value. I appreciate your comments on the pricing for parking but... More

Doylestown, Pennsylvania
1 review
5 of 5 stars Reviewed November 6, 2012

I travel to Chicago on business for one week every month and I always stay at the Crowne Plaza O'Hare. The rooms are very nice, clean, and roomy with very comfortable beds. The hotel is very easy to get to from the airport with the hotel shuttle, and the check in process is very fast. What I love most however... More

Was this review helpful? Yes
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Thank you so much for your positive review. We are glad that you had a great guest experience with us. Our team strives to make sure we are treating every guest with this type of high level service and it warms our heart that you stay with us every trip to Chicago. You are now officially part of our CPO... More

champaign,il
Contributor
13 reviews 13 reviews
12 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed November 5, 2012

We stayed at the Crowne Plaza Rosemont on the night of Sept.26 before our flight on the 27th. We booked their sleep,park,fly thru our travel agent. Our room was clean and had a comfortable king bed.The bathroom was adequate but nothing special. The only outside noise was an occasional plane. We had dinner in the hotel restaurant and the food... More

Was this review helpful? Yes 1
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Thank you for positive comments about your experience with our hotel and accommodations and we appreciate that you took the time to provide this feedback to us. I am happy that you are enjoying our newly renovated guestrooms and hotel facilities. I'll be sure to relay your comments to our Chefs in the CFO restaurant to let them know you... More

Hanford, California, United States
Senior Contributor
29 reviews 29 reviews
11 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed November 4, 2012

I booked this because of the proximity to most places I need to be. It did not disappoint me! It was worth the price I paid. The room was clean, lobby looks inviting, easy check-in, the free buffet breakfast was really good, I wish the Internet is free though. Parking was $24.00- don't know what to say about that. I... More

Was this review helpful? Yes
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Thank for choosing to stay with us. Yes, we agree that our location can be very beneficial for guests who want the option to save on travel time and taxi expense to/from O'Hare. Thank you for the great comments and we were happy to know that we exceeded your expectations. We strive for excellent guest service. We certainly look forward... More

Montreal, Canada
Top Contributor
97 reviews 97 reviews
35 hotel reviews
87 helpful votes 87 helpful votes
4 of 5 stars Reviewed November 4, 2012

I might not have chosen this property for our one day meeting, but would the next time! Friendly efficient service and a clean well-equipped room, with particularly nicely renovated bathroom (although the bathroom was a bit small). Internet was in theory extra, but it was included in the room rate for our group and worked well throughout the hotel. Our... More

Was this review helpful? Yes
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Thank you for your feedback. We are so glad you enjoyed your stay with us and we were able to supersede your expectations. It’s always nice to be able to surprise our guests and provide them with a great experience. We look forward to serving you again in the near future! Sincerely, Cher Jacobsen General Manager (847) 928-3700 More

Aurora, Illinois
2 reviews
5 of 5 stars Reviewed November 3, 2012

I've dealt with the Crowne Plaza on multiple occasions and their staff is without fail friendly and helpful no matter what I need. The rooms are gorgeous and the location is convenient. There's a GREAT entertainment district just across the parking garage with a bunch of delicious restaurants and a Zanies comedy club, which was really fun too. But, if... More

Was this review helpful? Yes
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

We appreciate the feedback you have provided on your recent stay and thank you for staying at our hotel. I am happy that you enjoyed our newly renovated guestrooms and hotel facilities as well as recognizing the hard work our dedicated staff members perform on a daily basis. Thank you again for choosing our hotel and we look forward to... More

Fishers, Indiana
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed November 1, 2012

I choose to stay at the Crowne Plaza Chicago O'Hare every time I travel to Chicago for business. The staff has always been helpful, the rooms and amenities are always very clean and it's centrally located. The sales staff is extremely accommodating and has always been able to meet my business travel needs.

Was this review helpful? Yes
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Thank you very much for your recent business stay. We hope the conference was a success, and that we were able to contribute in some way to the future success of your organization. Most hotels have meeting space, comfortable rooms, and a dining option - and so do we. But we go beyond that with our wonderful employees. That's what... More

grand rapids, mi
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed November 1, 2012

I am a travel agent and I recently worked with the Crown Plaza for a block of rooms for a client. The service I received was great. The staff was very helpful and accomodating to the needs of the group. I would recomend certainly recomend this hotel for any corporate group or meeting based on service, rate and location near... More

Was this review helpful? Yes
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Thank you for choosing to stay with us. We truly appreciate your business and your feedback. We pleased that your clients enjoyed their stay and hope to welcome your clients back again soon and continue to work with you. Sincerely, Cher Jacobsen General Manager More

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Additional Information about Crowne Plaza Chicago O'Hare

Address: 5440 North River Road, Rosemont, IL 60018
Phone Number:
Location: United States > Illinois > Rosemont
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Crowne Plaza Chicago O'Hare 3.5*
Number of rooms: 503
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Also Known As:
Crowne Plaza Chicago o`Hare Hotel Rosemont
Crowne Plaza Rosemont
Crowne Plaza Hotel Rosemont

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