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Crowne Plaza Chicago O'Hare

3.5 of 5 5440 North River Road, Rosemont, IL 60018
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Crowne Plaza Chicago O'Hare
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Crowne Plaza Chicago O'Hare
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608 reviews from our community

Traveler rating
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    38
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Crowne Plaza Chicago O'Hare
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Fayetteville, Arkansas
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed December 12, 2012 via mobile

I spent one night here in December 2012. It was a late booking, and I ended up spending $109 for a small room. The room was nice hotel was clean. Parking was a little bit of a problem and it was quite a walk from the lot to the room. Overall, I thought it was a reasonable room and a... More 

Was this review helpful? Yes
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Thank you for your feedback. We are so glad you enjoyed your stay with us and we were able to accommodate your late booking request. It’s always nice to be able to surprise our guests and provide them with a great experience. We look forward to serving you again in the near future! Sincerely, Cher Jacobsen General Manager (847) 928-3700 More 

Chicago, Illinois
2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed December 11, 2012

As a Platinum Elite member with over 600 Holiday Inn Stays I expect a little better treatment than the next traveler. Not at this property! I begged for a room up-grade, as I know they were available and also knew that rooms were very small. I was denied. I asked for a shuttle ride. Was denied. No free breakfast or... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear Scoooooter9, Thank you for being a Priority Club Platinum Member and taking the time to give feedback. It is good to know that you found our location suitable for your needs and lobby to be attractive. I am sorry that your stay was negatively affected by the issues you experienced with the room accommodations you were given. I appreciate... More 

Schererville
Senior Contributor
46 reviews 46 reviews
17 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed December 11, 2012

Very nice hotel in a good location, The front desk people were very friendly and helpful. The room was nice it was on the twelve floor facing the Akoo theater good view you can even see the city. The beds were perhaps the best or close to it for hotel beds. On a side note the village of Rosemont has... More 

Was this review helpful? Yes
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Thank you for your recent review and for sharing your feedback with our future guests. I am delighted to know that you enjoyed our hotel facilities and that you found your accommodations clean and inviting and as close to best as possible. I am also happy to hear that you were impressed with the stunning views of the Christmas lights.... More 

Nashville, Tennessee
Top Contributor
54 reviews 54 reviews
20 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed December 11, 2012

I had the opportunity to stay at the Crown Plaza for a week in December. Its very conviently located in Rosemont, this provides great access to Downtown Chicago as well as the suburbs. I like the area around the Crown Plaza since its so close to my favorite Chicago Steakhouse (Gibsons) and the Rosemont Entertainment Center. My only negatives are... More 

Was this review helpful? Yes
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Thank you for your amazing review and for letting us know how wonderful your one week experience was with us. I am overjoyed to learn how friendly and helpful our staff was throughout the duration of your trip. I truly appreciate when our guests share their experiences with us and let us know when a staff member really made a... More 

Churchville, New York, United States
Senior Contributor
30 reviews 30 reviews
13 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed December 11, 2012

Crowne Plaza Chicago O'Hare stands out from the rest of the hi-rise hotels in this area because of their over-the-top customer service. When I checked in at the front desk, Manuel gave me a complimentary Preferrred Club membership along with a steep discount on parking. He also gave me excellent directions to the CTA Train Station, only four blocks away.... More 

Was this review helpful? Yes
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Thank you for your amazing review and for letting us know how wonderful your experience was. I am overjoyed to learn how friendly and helpful Manuel was throughout the duration of your trip and that he made sure that your stay was memorable and enjoyable. I truly appreciate when our guests share their experiences with us and let us know... More 

Brookfield, Wisconsin
Senior Contributor
24 reviews 24 reviews
5 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed December 8, 2012

This was my 3rd or 4th stay and generally have been satisfied, but the housekeeping standards seem to be dropping. There were forgotten room service trays in the 2nd floor hallway, but worst was a scattering of chicken bones and lemon wedges in the hall, no tray, no plates, just detritus. I called the desk to notify them when I... More 

Was this review helpful? Yes
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Thank you so much for sharing your experience with us. I am glad you chose the Crowne Plaza Chicago O'hare as your hotel preference. I am sorry about the unattended food tray in the hallway. We work hard to ensure our hotel facilities are well maintained and we try our hardest to provide good value, comfortable, clean and friendly accommodations.... More 

Maastricht, The Netherlands
Top Contributor
249 reviews 249 reviews
217 hotel reviews
423 helpful votes 423 helpful votes
3 of 5 stars Reviewed December 4, 2012

The Crowne Plaza is a business-oriented hotel a couple of miles from the airport. It has a shuttle bus that makes infrequent trips back and forth - the hotel switchboard simple tells you to go to the likely spot, stand, and wait. In the end, I was cold and tired and feeling badly about the hotel despite the eventual courtesy... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear DaveH-ExPat, Thank you so much for your review of our hotel. I am sorry for the experience you had with our airport shuttle service and the issues you had at check in. It is regrettable that we fell below your expectations. I am also sorry you were not satisfied with the additional charges. We provide rates that are competitive... More 

Columbus, Ohio
Top Contributor
179 reviews 179 reviews
19 hotel reviews
34 helpful votes 34 helpful votes
2 of 5 stars Reviewed December 3, 2012

The place is engineered horribly. The lobby to the rooms is an obstacle course. If you have elderly party members or handicapped I do not recommend. See if they are having a large meeting during your stay you will be trampled, can't get out of the parking lot. Rooms are fine, the facility is a nightmare

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear Tippyobrien, Thank you for your review. We regret you did not enjoy your overall stay with us. We are continually striving to improve the hospitality we offer, and comments from our guests are always welcome. Sincerely, Myrna M Case Manager IHGCare More 

Cedar Falls, Iowa
Senior Contributor
45 reviews 45 reviews
23 hotel reviews
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed December 3, 2012

I stayed at this property on a quick trip to Chicago. I generally pick Priority Club hotels these days because of the program's awesome upgrade policies for Platinum members. I was given my room, and then I asked if there were any rooms available for a Platinum upgrade. The front desk clerk sighed a heavy sigh and started typing on... More 

Was this review helpful? Yes
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

We have reviewed your comments regarding your recent stay and thank you for providing feedback to us. I am delighted that we were able to upgrade you to a suite where you were able to conduct your meeting and I am happy that you enjoyed our newly renovated guestrooms and hotel facilities. We hope to welcome you back to our... More 

Michigan City, Indiana
1 review
3 of 5 stars Reviewed December 2, 2012

My wife and I were attending an event at the Akoo Theater that is adjacent to this property. The online rate was good and I booked a room . Check in was flawless- with the staff being very friendly and welcoming. The room, while not spacious, was clean and a good value. We had an early dinner at the hotel's... More 

Was this review helpful? Yes
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Thank you for taking time to share your important feedback. I am delighted about your feedback on our guest service and it is always great to hear about positive experiences with our staff upon your check in. It is always our goal to provide an exceptional experience and great service to all customers and I apologize for the fire alarms... More 

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Additional Information about Crowne Plaza Chicago O'Hare

Address: 5440 North River Road, Rosemont, IL 60018
Phone Number:
Location: United States > Illinois > Rosemont
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Crowne Plaza Chicago O'Hare 3.5*
Number of rooms: 503
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Also Known As:
Crowne Plaza Chicago o`Hare Hotel Rosemont
Crowne Plaza Rosemont
Crowne Plaza Hotel Rosemont
Hotel Style:
#6 Family Hotel in Rosemont
#8 Business Hotel in Rosemont
#10 Romantic Hotel in Rosemont

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