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Crowne Plaza Chicago O'Hare

Certificate of Excellence
3.5 of 5
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5440 North River Road, Rosemont, IL 60018
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Crowne Plaza Chicago O'Hare
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Ranked #8 of 16 Hotels in Rosemont
Certificate of Excellence
A recent review
4 of 5 stars Reviewed April 4, 2014
cyanhead Portland, Oregon
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745 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Crowne Plaza Chicago O'Hare
See the most recent reviews
Portland, Oregon
Level Contributor
88 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
4 of 5 stars Reviewed April 4, 2014

The lobby of the Crowne Plaza is nothing to extol. You don't realize how much time you spend in a lobby until you actually spend time in the lobby. It's difficult to sit and have a conversation with someone since the chairs are so far apart. I was also disappointed with the lack of free internet in the lobby. Sure,... More 

Was this review helpful? Yes 1
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear cyanhead, Thank you taking some time to share your stay experience. Your inputs are greatly appreciated as we are always looking for the ways to improve our service. Thank you for your business and we are looking forward to your next stay. Please do not hesitate to contact me directly if you need any assistance with your future reservations.... More 

Dryden, Canada
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed March 23, 2014

Had to stay in Chicago overnight due to flight cancellation. Hilton at airport full so given choice of hotels. Told lady at united to pick one as I wasn't from Chicago. She picked crowne plaza and even phoned over to check on rooms. Crowne plaza could have advised they had a tattoo convention on and it might not be place... More 

Was this review helpful? Yes 2
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear DebbienKarl, I am sorry about your flight cancellation. It is exhausting and never pleasant experience. It is our goal here at the Crowne Plaza O’Hare to provide great stay experience to all our guests. We regret that your stay experience was less than satisfactory and would welcome the opportunity to make it right. We appreciate your business and hope... More 

Peru, Illinois
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed March 21, 2014

I stayed here overnight for work, I wasn't impressed. Although it looked like the bathroom was recently remodeled, the rest of the room looked worn. The thermostat did nothing to control the heat and the room was cooler than I like. The worst part was when I went to use a hand towel and noticed two large brown stains on... More 

Was this review helpful? Yes 1
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear Sharon B, It is our goal here at the Crowne Plaza O’Hare to provide great overall stay experience to all our guests and we greatly appreciate your feedback. We regret that our newly renovated rooms didn’t meet your expectation this time. I apologize about the inconvenience with the thermostat and hand towels. We take this very seriously and I... More 

Columbia, Missouri
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed March 19, 2014

Had to stay here after my flight out of Chicago was cancelled. Their reservations process is annoyingly tedious. The staff was rude and not helpful at all. The rooms were extremely noisy, we could here everything from the hallway all night long. Will not stay here again.

Was this review helpful? Yes 2
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear Tamor2, I am sorry to hear that your flight out of Chicago was cancelled. We take your feedback very seriously and would like to learn more about how did you make your reservation. I am wondering if you could call me (or e-mail me) at the number below so I could look into this and address appropriately. We appreciate... More 

West Palm Beach, Florida, United States
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed March 9, 2014

Room was great.. Parking is the issue. 24.00 to park overnight and I have to walk a mile to your car. No valet??!!! Those are valet prices all day. Plus my ticket never worked to get in or out. Had to push the help button. Get the parking fixed and this hotel will be a true 4!

Was this review helpful? Yes 1
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear Mr. Bryan L, We greatly appreciate your feedback. Thank you for sharing that our room was great! I regret to hear that our parking pricing didn't meet your expectation this time. Our parking is competitive in the area. Our validation tickets provide unlimited in and out privileges as long as the “enter/exit” pattern is followed and it will not... More 

Lexington, Kentucky
Level Contributor
143 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 124 helpful votes
4 of 5 stars Reviewed February 27, 2014

We arrived in Chicago after a rough overnight flight from Tokyo. My husband was very ill and we needed a place to stay near the airport. Without doing any research, we quickly booked this hotel that a United Airlines agent recommend and it was just what we needed - a clean, spacious, quiet, and comfortable place to rest for the... More 

Was this review helpful? Yes 3
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear Katie_and_Nick, We wish your husband speedy recovery. Thank you for your great feedback about our hotel and our services. Our team is committed to providing great service to all our guests and we are glad to hear that we have met your expectations. We greatly appreciate your business and would love the opportunity to welcome you back. Please do... More 

new berlin wi
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed February 24, 2014

This hotel is very nice, clean and quiet. Good amenities, good food, and the Rosemont area has so much to offer within walking distance. Perhaps the only downside was that we couldn't get into the pool because of so many kids, but there was a hockey tournament in Rosemont, so that is understandable. We had a great time, and recommend... More 

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CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear andy s, Thank you for your kind words about the hotel and our services. You are correct; Rosemont has so much to offer and these places are within walking distance from our hotel. If you haven’t gone already, I highly recommend visiting the Chicago Fashion Outlet Mall as it provides great shopping experience and great food from variety of... More 

Madison, Wisconsin
Level Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed February 23, 2014

This hotel is beautiful and very accommodating for travelers. Rooms are clean and spacious. Beds comfortable. Bathrooms very nice. During this recent stay, our room faced the airport and we could watch the planes land, but the noise was minimal...didn't disturb us at all. Check in went smoothly, our room was ready and we were asked if we wanted a... More 

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CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear jlwilm, Our team is committed to providing great stay experience to all our guests and we greatly appreciate your comment. Thank you for taking the time to share with us your feedback regarding our clean and spacious rooms with comfortable beds and nice bathroom. All our rooms have double paned windows to eliminate outside noise. Thank you for recognizing... More 

St. Croix
Level Contributor
52 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed February 19, 2014

l've been staying at this hotel once a year for something like 18 year (it was a Holiday Inn when I first stayed there) and I have always liked it. Why would I stay there that much if I didn't? It's incredibly convenient to the Rosemont Convention Center and the theatre, always has competitive prices, and I've found the staff... More 

Was this review helpful? Yes
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear stcroixscuba, Thank you for your continued loyalty and patronage! Our team is always excited to welcome you back. Thank you for taking some time to share your stay experience. Your kind words about the hotel rooms and our service are greatly appreciated. Your are absolutely correct about the MB Financial Park: It offers some of the best dining and... More 

Lombard, IL
2 reviews
2 of 5 stars Reviewed February 17, 2014

My hubby and I won a free night here from a raffle. We ordered a cab when we first checked in to be there at a specific time (we had dinner reservations to get to). Our cab was late so my husband went to ask the front desk lady where our cab was and couldn't get her attention because she... More 

Was this review helpful? Yes
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear Castro15, It is our goal here at the Crowne Plaza O’Hare to provide great stay experience to all our guests and I am very sorry to hear that we didn’t meet your expectations this time. I apologize about the front desk agent being rude and for mishandling your breakfast. Please rest assured that this is not a typical experience... More 

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