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All 16 Rosemont hotels

Crowne Plaza Chicago O'Hare

3.5 of 5 Hotel   |   5440 North River Road, Rosemont, IL 60018
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Ranked #10 of 16 Hotels in Rosemont
A recent review
4 of 5 stars Reviewed February 6, 2013
bearhunter4 Sheboygan, Wisconsin
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594 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Crowne Plaza Chicago O'Hare
See the most recent reviews
Sheboygan, Wisconsin
Senior Contributor
26 reviews 26 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed February 6, 2013

Booked the Crown Plaza as our flight out of Ohare was scheduled for early-This is a very good hotel w/knowledge employees, clean w/good food-complenentary drink more than ample-Will return as this property is close to the airport w/schuttle service

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Malmo, Sweden
Senior Contributor
45 reviews 45 reviews
31 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed February 2, 2013

Missed my connection flight and had to stay an extra 24 hours in Chicago. Hilton was full, and this hotel shuttle car was just outside the terminal 2. Even when arriving very late they did the best to meet my needs (exstended stay in the room because late flight take off late the day after). I asked for a superier... More

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CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Thank you for your recent review and for sharing your feedback with our future guests. We know that when flights are cancelled, traveling can become stressful. I am delighted to know that we were able to accommodate you. We always aim to exceed our guest expectations and I'm happy to hear that you enjoyed the modern aesthetic of the property... More

Louisville, Kentucky
Reviewer
5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed January 29, 2013

I recently stayed at this hotel for a couple of nights for the first time. This property has been nicely upgraded and has a very modern feel in the lobby/common areas. The rooms were nice, a bit small, but nice. I was upgraded to a corner suite which had 2 rooms (sitting and bedroom) as well as a very large,... More

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IHGCare, Guest Relations Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear jch67, Thank you for taking the time to your review. We apologize for the shortfalls during your recent stay with us. We constantly strive to provide an environment of comfort and value to our guests, therefore, we are sincerely concerned when we fall short of your expectations. We have taken note of your valuable comments and will use these... More

Halifax, Canada
2 reviews
5 of 5 stars Reviewed January 27, 2013

I stayed here after my flight was delayed going into Chicago & I missed my connection. I was very impressed with the room & the king sized bed was fabulous to sleep on! I was in a corner room & the floor length windows were wonderful! The bathroom was very nice & they had everything I needed! The guys at... More

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Sylvan Lake, Alberta, Canada
Reviewer
5 reviews 5 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 23, 2013

We volunteered to stay the night in Chicago when our United Airlines flight was over booked. They put us up at the Crowne Plaza and I can say that I was impressed! The room was spacious and updated and the bed was very comfortable. We went for a swim and the pool was warm and big, no hot tub though!... More

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CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Thank you so much for your kind words and wonderful review. I am ecstatic to hear how much you loved the property and that your overnight stay with us was delightful and memorable. I am pleased to know that you loved your accommodations as well as the delicious food and service in our Chicago Fire Oven restaurant. I am overjoyed... More

Paris, France
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed January 23, 2013

The staff are very Welcoming in particular the Front Desk, we landed at the international terminal and upcoming calling the hotel the shuttle picked up us within 10 mins and upon our arrival the Front Desk personnel had already prepared my room keys and we were greeted by our names. I would like to recognize in particular Mary and Jovana.... More

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CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Thank you for your wonderful review. We always believe in providing that personalized service, and I agree with you, that Jovana and Mary are very good at their job! We train our staff to anticipate our guest needs in order to ensure we have exceeded your expectations. We look forward to another opportunity to host you at our property, and... More

Kansas City, Kansas
Senior Contributor
45 reviews 45 reviews
9 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed January 14, 2013

I have read the reviews. I have been here for 2 nights and have 2 more to go. My service in the restaurant is nothing like I am reading. The wait staff has been most pleasant and the food has been great. My updated room is wonderful and has a nice Vegas style bathroom including the granite. My king size... More

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CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Thank you for your great review on our property. Our restaurant team is excited to hear we were able to accommodate you and you were pleased with our service. Please let us know if we can do anything else for you in the future. We'd love to have you back with us. Sincerely, Cher Jacobsen General Manager (847) 928-3700 More

South Bend, Indiana
Senior Contributor
28 reviews 28 reviews
23 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed January 12, 2013

Very clean updated room, corner on the top floor with a veiw. Could watch the airplanes landing and departing from your bed with the curtains open.Shuttle service was great!!! Beds were great!!! No more sleep ameintey kits. The maid said they dont supply them anymore.I would do a park and fly pkg again!!!!!Went to a great Mexican Restaurant 1 block... More

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CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

We would like thank you for taking the time to share your wonderful comments with us. I am happy that you enjoyed our newly renovated guestrooms and hotel facilities. I'll be sure to inform our shuttle drivers that you had great comments regarding the service we provide to our valued guests such as yourself. Thanks again for choosing our hotel... More

2 reviews
4 of 5 stars Reviewed December 28, 2012 via mobile

Our connecting flight was cancelled. After long hours stranded at the airport, we were exhuasted and starving. There is only one restaurant in the hotel. The waiter servicing our area was very rude and unprofessional. He never responded my thank yous and No greeting thoughout. We waited for long befire our order was taken. The food tastes bad and overpriced.... More

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CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Thank you for providing feedback to us on your recent stay. It is always our goal to provide an exceptional experience and great service to all customers. I apologize that our restaurant staff was not more responsive to your needs. I have reviewed your comments and have taken appropriate action to resolve each issue to ensure these do not occur... More

Minnesota
Top Contributor
144 reviews 144 reviews
77 hotel reviews
132 helpful votes 132 helpful votes
4 of 5 stars Reviewed December 21, 2012

This was a first time stay for business. The shuttle was waiting when I got to the pick up spot at O'Hare. The shuttle makes 2 trips an hour. Check in was fast and clerk was courteous. As a priority member I received a free drink coupon. I used it when I had a delicious pizza for dinner. The room... More

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CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Thank you for being a Priority Club Member and for taking the time to share such excellent feedback with us! We’re so pleased that you enjoy your stay with us. Our staff makes every effort to provide warm, exceptional service always, and we hope that’s what most sets us apart. We’re delighted that you enjoyed your drink and our delicious... More

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Additional Information about Crowne Plaza Chicago O'Hare

Address: 5440 North River Road, Rosemont, IL 60018
Phone Number:
Location: United States > Illinois > Rosemont
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Crowne Plaza Chicago O'Hare 3.5*
Number of rooms: 503
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Also Known As:
Crowne Plaza Chicago o`Hare Hotel Rosemont
Crowne Plaza Rosemont
Crowne Plaza Hotel Rosemont

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