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Crowne Plaza Chicago O'Hare

3.5 of 5 5440 North River Road, Rosemont, IL 60018
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Crowne Plaza Chicago O'Hare
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Crowne Plaza Chicago O'Hare
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639 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Crowne Plaza Chicago O'Hare
See the most recent reviews
Chicago, Illinois
1 review
5 of 5 stars Reviewed 4 weeks ago

Could not have had a better first impression with my first reservation at a Hotel. Everything was excellent and Charmaine the attendant at the desk supplied me with a room with an amazing view on the top level of the hotel. Every aspect of my Reservation, including questions and concerns, were taken care of with grace. Personal thanks to Charmaine... More 

Was this review helpful? Yes
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear Kjrola14, Thank you for your 5-star review. We greatly appreciate the opportunity to welcome you for the first time. It is great to know that your first impression was great. Thank you for sharing that every aspect of your reservation, including questions and concerns, was taken care of with grace. I’ll be sure to share your feedback with Charmaine... More 

Los Angeles, California
Top Contributor
315 reviews 315 reviews
50 hotel reviews
123 helpful votes 123 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

The check in staff was lovely and assigned me a spacious room that was clean and in good shape. I'm sure all of the rooms are similar here...but I did have a corner. Unfortunately in Rosemont there isn't much of a view. The bathroom is tiny and somewhat childlike. To make the bathroom seem larger, the counters are really low... More 

Was this review helpful? Yes
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear OBD2142, Thank you for your detailed review. It is great to know that you had quite comfortable stay with us. Our team takes pride in providing great service to all our guests and we appreciate your kind words about the hotel and our staff. We greatly appreciate your business and would like to invite you back when in the... More 

Wheeling, Illinois
Senior Contributor
39 reviews 39 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I expected a lot more from this property when arriving. The parking charge was crazy, the front desk desk took a while to check in. The elevator from the front desk is just way to long specially if you have a couple of bags or more and no one to help you either. The room was on the smaller size... More 

Was this review helpful? Yes 1
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear Foodcrazy48, We greatly appreciate your feedback as we are always looking for the ways to improve our service. We deeply regret that we haven’t met your expectation this time. Our parking rate includes unlimited in and out privileges and as such is very competitive for the area. I am sorry if this was not explained clearly during the check... More 

Palos Hills, Illinois, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

This is not the first time I stay at this location and every time it is a smooth visit. This time however a young lady at the desk by the name of Marsala had gone above and beyond the usual Check in and Check out. I truly appreciated her generosity and genuine smile. All the agents at the desk were... More 

Was this review helpful? Yes 1
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear diamond1005, Thank you for your 5-star review! We are all about providing great service to all our guests and making sure they feel at home. We are thrilled to learn that you have great stay experience with us every time. I’ll be sure to share your feedback with Marsela and our Front Desk team as they all share our... More 

Cleveland, OH
Top Contributor
57 reviews 57 reviews
19 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed January 23, 2015

Stayed at Crowne plaza recently on business while attending a trade show. Hotel is very nice. Rooms are clean and nicely appointed. Bathrooms are also new. Service personnel were great and very attentive. Had lunch there which was very good. Great location as well. only negative is that I arrived and checked in early. The only room available as near... More 

Was this review helpful? Yes 1
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear DKLAG, Thank you for your 5-star review! Our team is committed to providing great service to all our guests and your feedback means a lot to us. We greatly appreciate your kind words about our hotel and our service. Thank you for your business. We would like to invite you back when in the area. Please do not hesitate... More 

Beijing
2 reviews
2 of 5 stars Reviewed January 22, 2015

The hotel is of a nice standard BUT charges more than 12 USD per day for something as basic as wifi! The hotel is right next to the convention center so they know that the majority of their guests will be there on business needing wifi access. I did not feel comfortable at place that tries to make a buck... More 

Was this review helpful? Yes
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear Heidan88, Your feedback is very important to us as we are always looking for the way to improve our service. We are very saddened to see 2-star review and I would like to learn more about your stay. Could you please contact me directly at 847.928.3700 or e-mail me a few details about your stay (date of arrival and... More 

PADOVA
Top Contributor
111 reviews 111 reviews
23 hotel reviews
57 helpful votes 57 helpful votes
4 of 5 stars Reviewed January 22, 2015

Crowne Plaza has recently started a massive renovation of most of the hotels of the brand worldwide. This former Holiday Inn is the perfect example of how an "old family feeling" can be updated to modern needs. So expect the usual environment plus the brand new furniture and look. There is a convenient shuttle from/to O'Hare airport but BE AWARE... More 

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CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear KITER57, We greatly appreciate your feedback. Thank you for your kind words about the hotel and our service. We are thrilled to know that you had great stay with us and that you liked our new room design. I’ll be sure to share your feedback with our award-winning Chef as he and his team take pride in providing great... More 

Valparaiso, Indiana
Contributor
19 reviews 19 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 20, 2015

Stayed there for Chicago Travel & Adventure Show. Great location as the convention center was right across the street. Staff was very friendly, room and bed were comfortable, room service was prompt, and the food at the Chicago Fire restaurant was the best. Try the homemade chips and dips - addictive - the white pizza was exceptional and the chocolate... More 

Was this review helpful? Yes
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear Travel2Carib, We greatly appreciate your feedback. We are thrilled to learn that you had great stay with us. Thank you for sharing that our staff was very friendly, room/bad comfortable, room service prompt and the food at the Chicago Fire Oven restaurant the best. Our award-winning Chef will be glad to know that you loved our homemade chips and... More 

Homer Glen, Illinois
1 review
5 of 5 stars Reviewed January 20, 2015

We are a local business in Chicago that requires blocks of rooms on a regular basis. We cannot always guarantee the pick up for any of the given weekends. Crowne Plaza Ohare and their staff are extremely accommodating, and so easy to work with. I highly recommend its use for any business or liesure!

Was this review helpful? Yes
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear Sue S, Thank you for your 5-star review! Our team is all about making sure that our clients are successful in achieving their goals. Your success is what matters to us the most. It is great to know that our team was extremely accommodating and easy to work with. We greatly appreciate your business and your recommendations. Sincerely, Cher... More 

1 review
5 of 5 stars Reviewed January 16, 2015

Everything a hotel should be!!! Marsha was amazing and so patient and was successful in helping accomodate the grouchiest of grouches (my husband)! Everything was so clean it pleased the monster germo-phobe in me. Wonderful staff and wonderful, relaxing environment. They were able to allow us our romantic weekend getaway without making us feel like we were in the middle... More 

Was this review helpful? Yes
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear Vannessa Y, Thank you for your 5-star review. It is such a great pleasure to learn that you had great stay experience with us. Our team is all about providing great service to all our guests and make them feel at home. It is great to know that they met your expectations. I’ll be sure to share your feedback... More 

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Additional Information about Crowne Plaza Chicago O'Hare

Address: 5440 North River Road, Rosemont, IL 60018
Phone Number:
Location: United States > Illinois > Rosemont
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Chicago O'Hare 3.5*
Number of rooms: 503
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Also Known As:
Crowne Plaza Chicago o`Hare Hotel Rosemont
Crowne Plaza Rosemont
Crowne Plaza Hotel Rosemont
Hotel Style:
#5 Family Hotel in Rosemont
#7 Romantic Hotel in Rosemont
#8 Business Hotel in Rosemont

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