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Crowne Plaza Chicago O'Hare

3.5 of 5 5440 North River Road, Rosemont, IL 60018
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Crowne Plaza Chicago O'Hare
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Crowne Plaza Chicago O'Hare
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607 reviews from our community

Traveler rating
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    38
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Crowne Plaza Chicago O'Hare
See the most recent reviews
1 review
5 of 5 stars Reviewed 4 weeks ago via mobile

This is really just for the restaurant, the Chicago Fire Oven. I had the skirt steak and my girlfriend had the pork loin. Both were flavorful, but the tenderloin was especially pleasing. Our server, Anais, was EXCELLENT! She was very sweet and personable, as well as attentive without being a nuisance. Exactly what you want in a server.

Was this review helpful? Yes
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear klacy593, Thank you for your 5-star review. It is great to know that you had great time in our Chicago Fire Oven restaurant. I’ll be sure to share your feedback with our award-winning Chef and his team as they take great pride in providing great service to all our guests. We appreciate your business and looking forward to your... More 

Chicago, Illinois
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The hotel is huge and has all that you'll need. The staff was pleasant and helpful. Our room was clean, huge (King-Suite) with pull-out, tub and a walk-in shower. Hallways were very warm (temp). Room was by the elevator which the front desk warned us about ahead of time (noisy if we were light sleepers). They were willing to move... More 

Was this review helpful? Yes
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear ILNSTAR, Thank you for your 5-star review. We are glad to learn that you are happy with your weekend stay with us. Thank you for sharing that our King-Suite was clean, huge with a tub and walk-in shower. You are correct: We are in the heart of Rosemont business and entertainment district, across the street from Convention Center, Rosemont... More 

Chesapeake, Virginia
1 review
5 of 5 stars Reviewed 4 weeks ago

Amazing customer service and staff! Great hotel and amenities! The rooms were very clean and comfortable and the restaurant, delicious! I highly recommend this hotel whether for personal or business travel. I don't think I have ever received better customer service at any hotel I have ever stayed with, anywhere! Great thanks to everyone at Crowne Plaza O'Hare for making... More 

Was this review helpful? Yes
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear TracyZoc, Thank you for your 5-star review! Our team is all about providing great customer service to all our guests and your feedback means a lot to us. Thank you for taking some time to share that our staff provides excellent customer service, that our rooms are clean and comfortable and the food in our restaurant delicious. We greatly... More 

Paris, France
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed November 15, 2014 via mobile

This was my 4th stay at the Crowne Plaza Ohare. It is most conveniently located by the airport and across the new fashion mall, which is an outstanding designer outlet mall. The rooms are very well appointed , have modern design, yet most comfortable . The bed was extremely comfortable and the room is quite and very clean. Excellent wifi... More 

Was this review helpful? Yes
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear paris16eme, Thank you for your 5-star review. Our team strives to provide great service to all our guests and your feedback is very important to us. It is great to know that you had outstanding stay with us. Thank you for sharing that our rooms are well-appointed with modern design and very comfortable. I’ll be sure to share your... More 

1 review
5 of 5 stars Reviewed November 14, 2014

My association hosted a convention here in July of 2014. We had a wonderful event. The staff was great to work with, particularly Kathy Siford and Tse Lam. They did everything possible to make our convention a success. We used the hotel's preferred audio/visual company and was very glad we did. All of the staff was very professional, they were... More 

Was this review helpful? Yes
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear Darryl S, Thank you for your 5-star review. We are happy to know that you had wonderful event and that our staff was great to work with. I’ll be sure to share your feedback with Kathy and Tse as they share our commitment to providing great service to all our guests. Our team will be happy to know that... More 

Singapore, Singapore
Contributor
18 reviews 18 reviews
10 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed November 10, 2014

Pros: - Great location - Friendly and helpful service staff - Stylish and spacious room - Minutes away from Chicago O'Hare airport Cons: - Selection of menu could be improved Overall a great stay! Will definitely return!

Was this review helpful? Yes 1
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear fadzilahashburn, Thank you for taking some time to review our property. It is great to know that you had overall a great stay with us. Thank you for sharing that our team was friendly and helpful, our rooms stylish and spacious. We greatly appreciate your business and would like to invite you back when in the area. Please do... More 

Itasca, Illinois
1 review
5 of 5 stars Reviewed November 10, 2014

Hello, Had a company event that required multiple meeting rooms and guest rooms. Crowne was very accommodating, especially when it came to last minute changes. The location is prime as well -- just minutes from O'Hare and Rosemont in the Park. I would defiantly recommend hosting an event here. Thanks

Was this review helpful? Yes
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear LineDriveAndy, Thank you for your 5-star review. We are happy to know that your company meeting was great success and that our staff was very accommodating for the last minute changes. You are correct: We are located in the heart of Rosemont business and entertainment district. Thank you for your business and we would like to invite you back... More 

New Lenox, Illinois
2 reviews
5 of 5 stars Reviewed November 9, 2014

I have stayed here twice in the last month and it is a great place to stay. Close to Chicago if you are traveling, or perfect if you are out in Rosemont area. Very close to Toby Keith and other nightlife in the area. We were treated great from the time we got there until we left. We even stopped... More 

Was this review helpful? Yes
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear kristin r, Thank you for your 5-star review! Our team is committed to providing great service to all our guests and your feedback is very important to us. Thank you for sharing that you were treated great from the time you got here until you left. I am glad you found some time to visit Chicago Fashion Outlet Mall... More 

League City, Texas
Reviewer
4 reviews 4 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed November 7, 2014

This hotel was very nice and well laid out. Their Menu at the Chicago Fire Restaurant offered a very wide variety of options. The food was excellent as was the service, which was provided by Gazlino. He was very attentive and provided excellent service. I'd definitely recommend you having a meal here if you're at the hotel or in the... More 

Was this review helpful? Yes
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear Larry R, Thank you for your review! We are committed to providing great service to all our guests and your feedback is very important to us. I am glad to learn that you have great experience with our Chicago Fire Oven Restaurant. I’ll be sure to share your feedback with our award-winning Chef and his team as they share... More 

Vancouver, Canada
Senior Contributor
27 reviews 27 reviews
27 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed November 5, 2014

The Crown Plaza is just minutes from Chicago O'Hare airport, and is reachable by free shuttle. Check in was quick and easy, and as a priorities club member, I was treated to free wifi My room was very stylish and spacious, and featured comfortable, modern furniture. The King sized bed, large couch (that could easily sleep one) and automan were... More 

Was this review helpful? Yes
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear Cupcakedujour, Thank you for your 5-star review! Your detailed feedback as an elite IHG Rewards Member is very important to us. It is great to know that you have enjoyed your stay with us; from very stylish and spacious rooms featuring comfortable & modern furniture to sizable bathroom with loads of counter space; from fitness/pool center to shuttle service... More 

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Additional Information about Crowne Plaza Chicago O'Hare

Address: 5440 North River Road, Rosemont, IL 60018
Phone Number:
Location: United States > Illinois > Rosemont
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Crowne Plaza Chicago O'Hare 3.5*
Number of rooms: 503
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Also Known As:
Crowne Plaza Chicago o`Hare Hotel Rosemont
Crowne Plaza Rosemont
Crowne Plaza Hotel Rosemont
Hotel Style:
#6 Family Hotel in Rosemont
#8 Business Hotel in Rosemont
#10 Romantic Hotel in Rosemont

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