We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Crowne Plaza Chicago O'Hare

3.5 of 5 5440 North River Road, Rosemont, IL 60018
Hotel website
Hotel deals
Special Offer
Weekend Savings!
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Crowne Plaza Chicago O'Hare
Professional photos View all
Browse nearby
Crowne Plaza Chicago O'Hare
Write a Review

603 reviews from our community

Traveler rating
    194
    231
    116
    38
    24
See reviews for
89
119
55
269
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (103)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
  • All months
    (603)
  • Mar-May only
    (103)
  • Jun-Aug only
    (191)
  • Sep-Nov only
    (217)
  • Dec-Feb only
    (92)
All months
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

We recently stayed at the hotel Crown Plaza Ohare for four nights. We traveled all the way from Europe. The staff in the hotel were super helpful and pleasant. The rooms are very clean and stylish. The bed was extrimly comfortable))))). Convenient location and huge mall right next to  the hotel. Very satisfied with our stay! Highly recommended

Was this review helpful? Yes 1
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear Chasstanya, Thank you for your 5-star review. Our team is all about providing great service to all our guests and we are thrilled to learn that you are very satisfied with your stay. Thank you for sharing that our staff was super helpful and pleasant, the room very clean and stylish, and the bed extremely comfortable. I am glad... More 

Chicago
1 review
5 of 5 stars Reviewed 1 week ago

I recently stayed at the Crowne for a week long business trip. I travel weekly so I get the opportunity to stay in many different cities at many different hotels. The overall stay was pleasant: quiet room, comfy bed and clean. I work 12-14 days on these trips so I tend stay in the hotel for dinners. I would like... More 

Was this review helpful? Yes
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear DRC229, Thank you for taking some time to review our property. We are thrilled to learn that you had overall great stay experience. Thank you for sharing that our rooms are quiet, beds comfy and clean. I’ll be sure to share your feedback with Gazlind, as he and the rest of our Chicago Fire Oven team, share our service... More 

CHICAGO
Contributor
11 reviews 11 reviews
4 hotel reviews
5 of 5 stars Reviewed 1 week ago

literally across the street from Rosemont Center for any acts appearing there. Beds were quite comfortable. Their amenities were above and beyond anything I expected!! Especially the slerep oils and creams. thheir restaurant served wonderful wines and meals. Breakfast was made to order!

Was this review helpful? Yes
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear AEJBBKA, Thank you for your 5-star review. Our team takes pride in providing great service to all our guests and it is great to learn that you had great stay with us. I am glad you like our Temple Spa Sleep Amenity Kit. Thank you for your business. We would like to invite you back when in the area.... More 

Scottsdale
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

We recently stayed at this hotel and enjoyed our stay there. Very close the the airport, and timely shuttles to and from the airport. I wanted to compliment two front desk employees who clearly exceeded our expectations in responding to our various requests. One was Marsela Sulejmani and Alex who worked second shift. They are indeed real assets to your... More 

Was this review helpful? Yes
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear Al W, Thank you for your 5-star review. We greatly appreciate your feedback. It is great to know that you have enjoyed your recent stay with us. I’ll be sure to share your feedback with Marsela and Alex as they share our service culture, and they will be very happy to know that you took some time to recognize... More 

Chicago
Contributor
12 reviews 12 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

My wife and I stayed here a couple of weeks ago and we weren't all that impressed. The rooms were OK, I definitely felt like I was in an older hotel room that had been attempted to be updated. There was not much lighting in the room or hotel, and everything just felt dark. The location is obviously great being... More 

Was this review helpful? Yes
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear itguy79, Your feedback is greatly appreciated as we always looking for the opportunities to improve our service. It is great to know that you liked our workout facility, featuring Life Fitness equipment, and our Chicago Fire Oven restaurant. We regret that our room design didn't meet you expectations this time. We greatly appreciate your business and hope you will... More 

Traverse City, Michigan
Top Contributor
59 reviews 59 reviews
15 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I was just here for a quick overnight stay, but was pleased with the service and room. I stayed in a double queen room and the beds were great, everything was clean, and I enjoyed a great night's sleep. My only frustration with the room was outlets were nowhere near the bed. I feel a hotel like this should have... More 

Was this review helpful? Yes
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear wes1031, Thank you for your review. Our team is committed to providing great service to all our guests and your feedback is greatly appreciated. It is great to know that you were pleased with the service and the room. I’ll make sure to share you feedback with our team as they share our service culture to be great hotel... More 

Ledbetter, Ky
2 reviews
5 of 5 stars Reviewed 2 weeks ago

We were given a room on the 13th floor, and it turned out to be great! We were on the end, so we had windows on two walls, and could watch the air traffic coming in to the airport, and could see the city skyline. Plane noise was not a problem, even with the close proximity. Dinner and breakfast in... More 

Was this review helpful? Yes
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear Krhg87, Thank you for your 5-star review. It is great to know that you loved your room on 13th floor. You are correct: All our rooms have double- paned windows to eliminate sound. I will make sure to share your feedback with our award-winning Chef as his team is committed to providing great service to all guests. Thank you... More 

Raleigh, North Carolina, United States
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 3 weeks ago

I stayed at the Crowne Plaza the end of November and couldn't be more than pleased with the accommodations and customer service. The staff was pleasant and very helpful and the Hotel was very nice - clean, modern, and well appointed. I want to specifically mention William Medina from the front desk who treated me like 'royalty' during my whole... More 

Was this review helpful? Yes
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear Michael M, Thank you for your 5-star review. We are very please to learn that you had great Crowne Plaza experience during your recent visit. Thank you for sharing that our staff was pleasant and very helpful, that hotel was very nice, clean, modern, and well appointed. I’ll be sure to share you share your feedback with William as... More 

1 review
5 of 5 stars Reviewed 3 weeks ago via mobile

This is really just for the restaurant, the Chicago Fire Oven. I had the skirt steak and my girlfriend had the pork loin. Both were flavorful, but the tenderloin was especially pleasing. Our server, Anais, was EXCELLENT! She was very sweet and personable, as well as attentive without being a nuisance. Exactly what you want in a server.

Was this review helpful? Yes
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear klacy593, Thank you for your 5-star review. It is great to know that you had great time in our Chicago Fire Oven restaurant. I’ll be sure to share your feedback with our award-winning Chef and his team as they take great pride in providing great service to all our guests. We appreciate your business and looking forward to your... More 

Chicago, Illinois
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The hotel is huge and has all that you'll need. The staff was pleasant and helpful. Our room was clean, huge (King-Suite) with pull-out, tub and a walk-in shower. Hallways were very warm (temp). Room was by the elevator which the front desk warned us about ahead of time (noisy if we were light sleepers). They were willing to move... More 

Was this review helpful? Yes
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear ILNSTAR, Thank you for your 5-star review. We are glad to learn that you are happy with your weekend stay with us. Thank you for sharing that our King-Suite was clean, huge with a tub and walk-in shower. You are correct: We are in the heart of Rosemont business and entertainment district, across the street from Convention Center, Rosemont... More 

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Crowne Plaza Chicago O'Hare? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Crowne Plaza Chicago O'Hare

Address: 5440 North River Road, Rosemont, IL 60018
Phone Number:
Location: United States > Illinois > Rosemont
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Crowne Plaza Chicago O'Hare 3.5*
Number of rooms: 503
Reservation Options:
TripAdvisor is proud to partner with IHG, Booking.com, Expedia, Priceline, HotelTravel.com, Cheap Tickets, Orbitz, Despegar.com, Hotels.com, Travelocity, Agoda, TripOnline SA, Odigeo and Tingo so you can book your Crowne Plaza Chicago O'Hare reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Crowne Plaza Chicago o`Hare Hotel Rosemont
Crowne Plaza Rosemont
Crowne Plaza Hotel Rosemont
Hotel Style:
#6 Family Hotel in Rosemont
#8 Business Hotel in Rosemont
#10 Romantic Hotel in Rosemont

170 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (140)
Viewed
Bathroom (17)
Viewed
Hotel & grounds (23)
Viewed
Room/suite (44)
Viewed
View from room (6)
Viewed
Family/play areas (2)
Viewed
Dining (3)
Viewed
Pool/beach area (3)
Viewed
Business center/function rooms (4)
Viewed
2:36
Videos (2)
Viewed
Other (36)

Management photos: Courtesy of the property manager

Viewed
All management photos (31)
Viewed
Room/suite (9)
Viewed
Pool/beach area (1)
Viewed
Bathroom (1)
Viewed
Business center/function rooms (4)
Viewed
Hotel & grounds (3)
Viewed
Dining (3)
Viewed
Other (10)
Hotels you might also like...
Check In Check Out
Price Your Stay