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Crowne Plaza Chicago O'Hare

Certificate of Excellence
3.5 of 5
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5440 North River Road, Rosemont, IL 60018
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Crowne Plaza Chicago O'Hare
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Ranked #8 of 16 Hotels in Rosemont
Certificate of Excellence
A recent review
4 of 5 stars reviewed 2 days ago
stuart r Los Angeles, California
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750 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Los Angeles, California
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

This is one of the six hotels close to the Donald E. Stephens Convention Center. I was in town for the National Sports Collectors Show held at the Center. On the plus side, the hotel looks modern and well maintained, the employees were friendly and helpful, the elevators all worked and they have a 24/ 7 airport shuttle that runs... More 

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Bentonville, Arkansas
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We knew nothing about the Chicago area and chose this hotel because it was only 15 miles from downtown, cheaper than downtown hotels, and had good reviews. It looked exactly like the picture and was very clean. Being 15 miles away turns out not to be a good thing if you're wanting to spend your days downtown. It was a... More 

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Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

I have stayed in this hotel 3 or 4 times. I always have a very comfortable sleep, the beds are comfortable and room temperature is great. It is usually quiet, but this year I got put in a room facing a busy street and could hear the traffic all night long. If you want quiet, request the "quiet zone rooms".... More 

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CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear Jenpre, Thank you for your feedback. I am happy to learn that you have become one of regular guest. Thank you for sharing that our beds are comfortable and that our room temperature is great. I am glad that you enjoyed our Sleep Amenity Kit and our Temple Spa Amenity we offer to guest. I am sorry to hear... More 

South Florida, Florida
Level Contributor
71 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Stopped in O'Fallon on a recent cross country drive. Hotel has a nice indoor pool and jacuzzi, which made the back feel great. Rooms were clean, staff very friendly, and the breakfast was typical for this price range. There were enough choices to fill up and get back on the road happy.

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CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear TheKodiak, Thank you for your review. Thank you for sharing that our hotel has a nice indoor pool which made you feel great and that our rooms were clean. I am glad to hear that that you found our staff friendly. Our team is committed in providing excellent customer service and I’ll be sure to share with them that... More 

Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 1 week ago

I recently stayed here and was thrilled. The hotel, room, & service were great. I'm looking forward to staying there again next year. We had a King room & had lots of space. Having a refrigerator in our room was helpful too. I loved the convenience of the hotel to the Convention Center & Rosemont Theater.

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CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear Lisa H, Thank you for your review. Thank you for sharing that our Hotel, guestrooms and service were great. You are correct, all our guestrooms offers mini fridge and I am glad to hear that you found it helpful. Our property is located right across The Stephen Convention Center and next to the Rosemont Theater which made it very... More 

Brampton, Canada
5 of 5 stars Reviewed 1 week ago

We arrived early afternoon and was immediately taken care of. The room was upgraded to top floor with complementary wifi. It is scary though having wall to ceiling windows since heights are not my friend. The room was spotless. We were there for a concert next door and location could not have been any better. The staff was awesome and... More 

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CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear YesitsTanjawithJ, Thank you for your five star review. I am thrilled to learn that you were taken care of immediately at check in. Thank you for sharing that your room was spotless and you were upgraded on a top floor. Our staff is committed in providing excellent service and your testimony means a lot to our team. You are... More 

Port Saint Lucie, Florida
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 1 week ago

my husband and i checked into the hotel and the front desk agent was very sweet. the next morning when my husband went to his meeting I treated myself to breakfast where I was greeted with a big smile and a very helpful associate and then I went back to the front desk again and Marsha was a joy and... More 

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CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear OurHoneymoon1, Thank you for your 5 star review. Thank you for sharing that our Hotel Staff are great. To name a few, Marsha, Yesenia, our On the Fly staff and your Room Attendant provided you with excellent customer service. I’ll be sure to share your feedback as they and the rest of our Team are committed to providing great... More 

1 review
2 of 5 stars Reviewed 1 week ago

Thoroughly disappointed with our first stay. Credit card was compromised after being used once during my stay. Had to close account. Bathroom fan didn't work; bedside outlets didn't work; ice machine on our floor didn't work. No attempt to resolve any of these issues. Definitely won't return.

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CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear WaundaB, Thank you for your review. I am sorry to hear that we did not meet your expectations at this time. Please rest assured that this is not the typical service we offer to our guest. Our Team strives for excellence and your feedback will be a great learning tool. We would like to learn more about your experience... More 

Waco, Texas
2 reviews
1 of 5 stars Reviewed 1 week ago

Sarah Gardner — 1 starPlaced fraudulent charges on my account. Still fighting to get the charges reversed. Their customer service is a joke. They should not be a conference hotel they are not equipped to handle splitting bills etc. The managers do not do what they say they will and they lie to cover up their mistakes. I've had to... More 

Was this review helpful? Yes
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear Sarah G, Thank you for your feedback. I am sorry to hear about your unfortunate experience during your stay. Please rest assured that this is not the typical service we offer to our guest. Our team is committed in providing excellent customer service to guest and my sincere apologies that we did not meet your expectation at this time.... More 

San Francisco, Ca
5 of 5 stars Reviewed 1 week ago

Had dinner in the Crown Plaza restaurant. The waiter named Gazlind was especially nice. I had missed lunch that day due to conference demands and did not sleep much the night before. As a result, I was feeling less than pleasant when I came into the restaurant for dinner. It was my first time at this restaurant and Gazlind was... More 

Was this review helpful? Yes
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear dsigna1b, Thank you for your 5 star review. I am sorry to hear that you had missed lunch due to conference demands and did not sleep much the night before. From your detailed dining experience, I am happy to learn that Gazlind was very pleasant, professional and very respectful. I’ll be sure to share your feedback> with Gazlind... More 

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