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Crowne Plaza Chicago O'Hare

Certificate of Excellence
3.5 of 5
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5440 North River Road, Rosemont, IL 60018
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Crowne Plaza Chicago O'Hare
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Ranked #9 of 16 Hotels in Rosemont
Certificate of Excellence
A recent review
5 of 5 stars reviewed 4 days ago
SRTnly Corona, California
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725 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Corona, California
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

I stayed here the last night of a business trip. I was catching an early flight and wanted a hotel that was convenient to O'Hare Airport. I can't comment on parking, as I dropped off my rental car before checking in and caught the Enterprise shuttle to the airport, then the hotel's shuttle to the hotel. The shuttle is provided... More 

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CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear SRTnly, Thank you for taking some time to leave a detailed review about your recent stay with us. We are glad to hear that you had a relaxing stay with us. Thank you for sharing that our rooms were recently renovated and nicely appointed. I am glad you liked our Temple Spa Sleep Amenity Kit. We are getting a... More 

Colorado Springs, Colorado
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Hotel appeared to be well staffed and maintained. Customer service was average, with additional charges for parking while a guest of the property. I realize parking is a premium in the Chicago area but property could probably covered up the charge for parking and included in reservation so I didn't feel like I was being taken to the cleaners twice.

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CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear USAFRET03, Thank you for your feedback. Thank you for sharing that the hotel was well staffed and well maintained. Our parking price includes unlimited in and our privileges and as such is very competitive in the area. We regret if this wasn’t explained during the check in process. We appreciate your business and hope to see you back when... More 

Manchester, New Hampshire
Level Contributor
63 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed here 2 nights for work and it is situated close to everything, especially O'Hare (nice bonus for flights!). I wandered across the streets one night to the Fashion Shoppes of Chicago, which was nice. The parking is a bit of a hassle....it is $20/night, so be sure to get your ticket validated at the front desk. (I forgot... More 

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CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear Jessica C, We greatly appreciate your feedback. It is great to know that you had great stay with us. I am glad you had some time to visit the Chicago Fashion Outlet Mall as it offers great shopping experience. Our parking includes unlimited in and our privileges and I apologize if the front desk agent didn’t explain during the... More 

Milwaukee, WI
Level Contributor
24 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 stars Reviewed 1 week ago

I prepaid to park my car at this hotel and use the shuttle to the airport (never again!). The lot I was told to park in was full and there was no parking lot attendant. I had to call the front desk and they sent a security person to assist. They poor nice man had to make a spot for... More 

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CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear wisconsin81, Thank you for your review. We regret the unfortunate “airport parking experience”. Please rest assured that this is not a typical experience and I have already addressed it with our team. We appreciate your business and hope to see you back again. Sincerely, Cher Jacobsen General Manager cjacobsen@crowneplazaohare.com Tel: 847.928.3700 More 

Chicago, Illinois
Level Contributor
35 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
1 of 5 stars Reviewed 1 week ago

Beware. The "shuttle" doesn't deserve the name. Better to take a cab. Appearances are rare. Not according to schedule. Too full--left people behind. Hotel staff unapologetic. Too far from ORD to be considered "airport." And that's not to talk about the room.... Never again.

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CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear Son_of_the_Midwest, Thank you for your review. It is with great regret to learn that our courtesy shuttle didn’t meet your expectations. Safety of our passengers is our top priority and we regret if due to the safety reasons our shuttle driver couldn’t exceed the shuttle maximum capacity. Hotel is only 2.5 miles away from the O’Hare airport (some 10... More 

Groveport, Ohio
2 reviews
5 of 5 stars Reviewed 1 week ago

Stayed at this hotel on June 20, 2015. I was greeted by desk receptionist Kelly, She was Phenomenal!!! Immediately signed me up for rewards program, gave me instantly 500 points, free drink vouchers and validated my parking ticket! Received my top floor room preference which was very spacious and clean with a city view!! Will be staying at another Crowne... More 

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2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I have visited this hotel a few times when I drive into Chicago, Always a great stay. Rooms are great, bathroom looks amazing,and front desk staff is friendly and helpful. My friend and I were checked in by Amber Martinez and she was everything we would like to see front a desk desk employee. She had a smile, a great... More 

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CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear Richard C We greatly appreciate your 5-star review. It is great to know that always have a great stay with us. Thank you for sharing that our rooms are great, bathroom amazing and our front desk staff friendly and helpful. I’ll be sure to share your feedback with Amber as she would be happy to know you took some... More 

Level Contributor
40 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 1 week ago

I've been staying at this hotel for nearly 20 yrs when coming to Chicago for business. Its been updated and looks great! The rooms are nicely appointed. Comfortable bed. Fridge and safe are provided. Internet is included but a bit slow. Just a great overall experience.

Was this review helpful? Yes
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear Steve L, Thank you for your feedback. We are thrilled to know that we have been your hotel of choice for the last 20 years! Thank you for sharing that our hotel has been updated and looks great. I am glad you like our new room decor. We greatly appreciate your business and looking forward to your next stay.... More 

Singapore, Singapore
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed 1 week ago

I picked this Hotel to spend 6 nights simply because it was the venue for the conference I was attending. The Hotel had fairly efficient systems and streamlined processes, probably designed to keep contact / interaction with the hotel staff to a bare minimum. The Hotel lacked personality. IMHO, it failed to demonstate hospitality (in the sense of welcoming the... More 

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CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear Manoj_solas, Thank you for your review. We are saddened to see that we haven’t met your expectations this time. Our team is well-known for providing great service to all our guests and I really would like to learn more about your stay. Could you please contact me directly at 847.928-3700 . We appreciate your business and looking forward to... More 

Chicago, Illinois
2 reviews
5 of 5 stars Reviewed 2 weeks ago

Even-though I read a lot of very nice comments I wasn’t sure what to expect as I arrived very early in the morning and regular check in time is at 3pm. However, all my doubts were gone as soon as I met Yesenia, Mary and Amber at the front desk. They smiled and welcomed me and before you know it... More 

Was this review helpful? Yes
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear chicago1972, Thank you for your 5-star review. It is great to know that our team has exceeded your expectations. Thank you for sharing that our rooms are very stylish and modern. All our rooms are equipped with double paned windows to eliminate external noise. I am glad you had chance to take advantage of our indoor-heated pool and that... More 

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