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Crowne Plaza Chicago O'Hare

Certificate of Excellence
3.5 of 5
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5440 North River Road, Rosemont, IL 60018
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Crowne Plaza Chicago O'Hare
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Ranked #9 of 16 Hotels in Rosemont
Certificate of Excellence
A recent review
5 of 5 stars reviewed 2 days ago
VacationManDave Vancouver, Canada
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686 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Vancouver, Canada
Senior Contributor
41 reviews 41 reviews
6 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Very convenient hotel with all the amenities you need close to O'hare airport. Nicely appointed rooms, good restaurant and nice little bar are all good. The staff was very friendly and efficient, so no complaints at all. Price was pretty competitive too, which was nice.

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Senior Contributor
28 reviews 28 reviews
14 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We were in town for the weekend. This is our 2nd stay at this hotel. The staff is very friendly. The rooms are very comfortable for a family. Extremely spacious. The food is wonderful. The bartenders are great. This was just an overall great experience

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Muskegon, Michigan
Top Contributor
139 reviews 139 reviews
18 hotel reviews
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Stayed here while seeing my son off to recruit training. We stayed one night. The room was contemporary and appeared fresh and recently renovated. The staff was very attentive to our specific need and we were cheerfully greeted immediately on arrival. The price was higher than I expected, since it is basically a glorified Holiday Inn, but it was convenient.... More 

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Panamá
Senior Contributor
22 reviews 22 reviews
15 hotel reviews
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed 1 week ago

This was our first time in Chicago, so since we found downtown's hotel a little bit pricey, we decided to stay near O'hare airport because there are several hotels that offer better options for razonable prices. Regarding Crown Plaza O'Hare this was our experience Service: Check in process really fast. Most of the times we had Spanish assistance in counter... More 

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CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear Luz015, Thank you for your review. Thank you for sharing that you had overall great stay with us. I am glad you liked our newly renovated rooms. I’ll be sure to share your feedback with our shuttle drivers and the rest of the team as we all share the same commitment to providing great service to all our guests.... More 

Portland, Oregon
Contributor
14 reviews 14 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 1 week ago

My family and I took a family trip this past weekend and we missed our connecting flight in Chicago to Philadelphia. So my wife contacted a few hotels in the area and we decided to stay at the Crown Plaza at the O'hare airport. The hotel is a beautiful property and the shuttle ran 24 hours. Once we were checked... More 

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CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear Joseph W, Your feedback is very important to us as we are always looking for the ways to improve our service. We deeply regret the unfortunate experience and the way it was handled. Please rest assured that this is not a typical experience for our property. I would like to learn more about your interaction with our staff member... More 

Madison, Wisconsin
Senior Contributor
31 reviews 31 reviews
13 hotel reviews
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We chose this hotel because we had an international flight the next morning and wanted to leave our vehicle for eight days. Besides the parking, the room rate also included a shuttle to and from O'Hare. The room we had was immaculate, spacious, beautifully furnished, and offered a wonderfully comfortable bed. There was a coffee maker with provided coffee. One... More 

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CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear BLW597, Thank you for your 5-star review! It is our goal to be great hotel-guests love and your feedback means a lot to us! Thank you for sharing that everything was first class during your stay. If you haven’t already, I would recommend visiting the Chicago Fashion Outlet Mall as it offers great shopping experience and it is just... More 

Chicago
Top Contributor
151 reviews 151 reviews
19 hotel reviews
89 helpful votes 89 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This is a well-run, centrally-located hotel in Rosemont. Walking distance to the convention center, the Rosemont Theater (right across the street), the mall and many restaurants. The rooms are comfortable and functional. There is an indoor pool. There is an onsite brick-oven (or coal-fired?) pizza place on the premises. Staying at the hotel also gets you a nice breakfast in... More 

Was this review helpful? Yes 1
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear KenL60089, Thank you for your review. It is great to learn that you had a great stay with us. Thank you for sharing that our rooms are comfortable and functional. I am glad you had some time to enjoy our indoor, heated pool. I’ll be sure to share your feedback with our award-winning Chef as he and his team... More 

Senior Contributor
33 reviews 33 reviews
11 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Very close to the airport and the shuttle runs every 30 minutes. The rooms have been updated and received a nice upgrade when I checked in! The bed is fantastic and has great pillows. The room has a coffee maker and it makes good single cups! The staff is fantastic! The food is amazing and has a very good bar!!... More 

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CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear Joel V, Thank you for your 5-star review! We are thrilled to learn that you had great stay with us. I am glad you like our newly renovated rooms. Thank you for sharing that our beds are fantastic and that the service throughout the hotel is amazing. We greatly appreciate your business and would like to invite you back... More 

CUDAHY
Top Contributor
55 reviews 55 reviews
18 hotel reviews
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Room on 2nd floor near elevator and ice machine. Easy Check In - Early Check In allowed - much appreciated as I was in town for the Gem Show across the street and wanted to get shopping ASAP. Room was comfy - 2 queen beds with a refrigerator and safe. Ceiling to floor windows overlooked the Rosemont Theater. There is... More 

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Lee's Summit, Missouri
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

My stay was absolutely perfect from check in to check out. The room was beautiful and very clean. Absolutely no noise from airplanes which I surprised about. We ate and had drinks at the hotel bar. Our waiter (Miz?, I think I spelled that correctly) was fabulous and food was very good.

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