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Crowne Plaza Chicago O'Hare

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5440 North River Road, Rosemont, IL 60018
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Crowne Plaza Chicago O'Hare
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Crowne Plaza Chicago O'Hare
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654 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Chicago, Illinois
Senior Contributor
32 reviews 32 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed yesterday NEW

We decided to stay here one Saturday night for my wife's birthday so we can go out to the Rosemont Entertainment District. The staff at the hotel was great from the front desk, restaurant hosts and housekeeping. It was a very convenient walk to the entertainment district. Would definitely stay here again. Highly recommended.

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Altha, Florida
Senior Contributor
23 reviews 23 reviews
11 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed yesterday NEW

Very nice hotel. Regular (every 30 minutes) shuttle bus to the airport so I didn't have to grab a cab. My room number was 517. Single large room with king size bed. No smoking. Closest was small but okay for my needs - no door, just a pull-close curtain. Bathroom was a tad small, but adequate (see attached photos). Pros:... More 

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Peoria, Illinois
Contributor
11 reviews 11 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 1 week ago

We used this hotel for a park and fly option the night before a 6 a.m. flight. The parking was secure and the shuttle promptly ran on the 30 minute schedule. The room was very comfortable and quiet. The room was very clean and the bed was comfortable. We had an international flight and had to wait a few extra... More 

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CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear Jodi W, Thank you for your review. It is great to know that you had great experience with our park, stay & fly package. Thank you for sharing that the room was very clean, comfortable, and quiet. We appreciate your business and would like to invite you back when in the area. Please do not hesitate to contact me... More 

Pittsburgh, Pennsylvania, USA
Top Contributor
60 reviews 60 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

five minutes away from o hare airport with free shuttle service running every 30 minutes. The restaurants within the hotel had great selections, convenient and accommodating hours. Within walking distance to the fashion outlets of Chicago, which is a must. The only complaint I have is my refrigerator smelled.

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CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear Alis0n401, We greatly appreciate your feedback. You are correct. We are located in the heart of the Rosemont business and entertainment district, just a short walk from the Chicago Fashion Outlet Mall, which, as you pointed out, provides great shopping experience. Thank you for your business. We would like to invite you back when in the area. Please do... More 

1 review
5 of 5 stars Reviewed 1 week ago via mobile

Hotel food is great and very filling and flavorful. Their are very polite waitress and attend to your needs at perfect times. Thanks gazlind for the perfect service. Food came very fast and hot. I enjoyed myself just eating

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CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear Shondalle, Thank you for your review. It is great to know that you have enjoyed the food in our Chicago Fire Oven Restaurant. I’ll be sure to share your feedback with our award-winning Chef and his team as they all takes pride in providing great service to all our guest. I’ll make sure to recognize Gazlind for his service.... More 

1 review
5 of 5 stars Reviewed 1 week ago

The Crowne Plaza O'Hare is a great place to stay. The environment is comfortable yet professional. It is inviting and relaxing. The closeness to O'hare and other fun venues is a real bonus. The staff at The Crowne are welcoming and very attentive. The service is great and just to name a few, be it the Chefs (Juan) or the... More 

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CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear Barbara B, We greatly appreciate your 5-star review. It is our goal here at the Crowne Plaza O’Hare to be great hotel guests love and your feedback means a lot to us. I’ll be sure to share your kind words with our team as we all share the same commitment to providing great service to all our guests. Your... More 

Shanghai, China
Top Contributor
100 reviews 100 reviews
42 hotel reviews
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed 1 week ago

Hotel is ok. Beware of hidden costs like internet charges and breakfast (not included !) Yet, the over all is ok with nice gym and very helpful and attending staff. You have cheaper options around but if you need a little bit more than just an over night - this is a good option.

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CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear ExperiencedJungleMan, Your feedback is very important to us as we are always looking for the ways to improve our service. Thank you for sharing that our gym is nice and that our staff is very helpful and attending. Hotel now offers free standard internet access to all our guests. I am sorry that we didn't meet your expectations in... More 

Dallas, Texas
Top Contributor
66 reviews 66 reviews
18 hotel reviews
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed 1 week ago

After I missed my connecting flight (thanks, American), I needed a quick place to stay for the night. I was able to book online, then hop on their shuttle to the hotel. Checkin was efficient and the desk clerk was friendly. Room was nice and clean with the expected amenities. Bathroom was excellent. The ice machine is hidden down the... More 

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CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear BigTxDaddy, Thank you for your review. It is great to know that you had a great stay with us. I am sorry to hear that you missed your connecting flight. Thank you for sharing that your room was nice and clean with the expected amenities. We are glad you found some time to visit our fitness center featuring Life... More 

Grand Rapids, Michigan
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
4 of 5 stars Reviewed 1 week ago

Stayed here with friends primarily because it was much cheaper than downtown and close to MB Financial Park where we spent most of our time, especially at iFly! It was quiet during our stay (sun-tues) and even though my check-in process was very long (I had to wait for 20min while several people had just gotten off the shuttle) the... More 

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CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear Lorilye1164, Thank you for your detailed review. It is great that you had some time to visit I-Fly as it offers great experience and a lot of fun. We are happy to learn that you had a great stay with us and that you liked our rooms. All our rooms have double paned windows to eliminate sound. I’ll be... More 

flint
Contributor
14 reviews 14 reviews
11 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Front desk girl was rude when I checked in, which made this whole experience bad. Then we had a room right at the pool, which would have been fine, but I was on business. Hallway carpet was stained, and the bed was comfortable however no dressers in the room to store your clothing. I was there 5 days and used... More 

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CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear anjill4you, Your feedback is very important to us. We deeply regret the unfortunate experience and would like to learn more about your stay. Could you please contact us directly at 847.928.3704 or e-mail me at rzukic@crowneplazaohare.com and provide some more info about your stay (the room number, day of arrival etc.). We greatly appreciate your business and looking forward... More 

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