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All 16 Rosemont hotels

Crowne Plaza Chicago O'Hare

3.5 of 5 Hotel   |   5440 North River Road, Rosemont, IL 60018
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Ranked #12 of 16 hotels in Rosemont
A recent review
4 of 5 stars reviewed yesterday
OrygunDuck Medina, Ohio
  • Reviews (528)
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528 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (86)
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Medina, Ohio
Top Contributor
81 reviews 81 reviews
25 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed yesterday NEW

I was happy with the stay and room in general. Nice décor and friendly staff was a plus. The van service was efficient and convenient to the airport. Quiet also. The check-in desk offered some food options including a few places that deliver from local restaurants.

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Streamwood, Illinois
Reviewer
5 reviews 5 reviews
4 of 5 stars Reviewed yesterday NEW

I stayed at the Crowne Plaza for Comic Con in August. Overall the experience was good. We had some issues with our room and the manager was more than accommodating with helping us. The resturant had great pizza and a nice breakfast menu in the mornings. Only issue I had was the temperature, other than my room the hotel was... More

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Brookston, Indiana, United States
1 review
5 of 5 stars Reviewed 3 days ago NEW

We hosted a weekend-long conference at the property for the 11th year in a row. Not only was the level of service outstanding, but it continues to improve year-over-year. Our hundreds of attendees love the guest rooms and amenities along with the beautiful ballrooms. The front desk staff is accommodating and friendly, the restaurant wait staff is prompt and helpful.... More

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CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear Jennifer J, Thank you for taking some time to share that you had outstanding experience during your conference. I'll be sure to share your feedback with Jennifer Fanara, Abbey, Leeny, Don Johnson, John Hughes, Joanna, Antonio and Felix as they all share our commitment to great service. We greatly appreciate your business and looking forward to 2015 conference. Sincerely,... More

2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This was the last of our stays on our trip to drop our son off at college and it was the best hotel during our entire stay, hands down. Our room (a 2-room, King Suite) which we were upgraded to was SO spacious. The bed & linens were the most comfortable I've ever had at a hotel (4 layers of... More

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CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear Tia P, We greatly appreciate your 5-stars review. Our team is committed to providing great service to all our guests and we are glad to know that you had great stay experience. I'll be sure to share your feedback with our team as it is this type of survey that keep us highly motivated. Thank you for taking the... More

Hartford, Connecticut
1 review
5 of 5 stars Reviewed 5 days ago NEW

My stay at Crowne Plaza was one of the best experiences I had in a hotel for the longest time - very convenient and timely pick up to and from O'Hare airport, quick check-in and check-out, convenient location and most of all excellent service from everyone...highly recommended to everyone

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CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear ED D, We greatly appreciate your 5-star review. Our team is delighted to learn that your stay was on of the best experience you had in the longest time, that shuttle pick up was convenient and timely, quick check in and check out, convenient location and most of all the excellent service from everyone. Thank you for your business... More

Jacksonville, Florida
Contributor
14 reviews 14 reviews
3 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

If you're a businessman ... be careful staying here. The issue starts even before you arrive if you're coming from O'Hare and plan to take the shuttle bus. I waited 45 minutes for it to pick me up ... that's after calling the front desk three times! The bus itself is a bit rundown and the location is not all... More

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CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear pvbtravels, Thank you for your feedback. We are saddened to see that we haven’t met your expectations this time. We are surprised to learn that you found our location not all that convenient. Our hotel is located in the heart of Rosemont business and entertainment district: across the street from Rosemont Convention Center, Rosemont Theater, Chicago Fashion Outlet Mall... More

Richboro, Pennsylvania
1 review
5 of 5 stars Reviewed 1 week ago

I stay at Crown Plaza Chicago O'Hare at least two times a year. Everything about this hotel works just fine for me: convenient location, nice rooms, friendly and helpful staff, the airport shuttle. I have seen many nice hotels around the world and I have to admit - I have never had a single complain about this hotel. Thank you... More

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CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear Igor S, We greatly appreciate your 5-star survey! We are glad to learn that you had an excellent stay with us. Our team is committed to providing great service to all our guests and they will be delighted to know that everything has worked just fine for you and that you never had a single complaint. We greatly appreciate... More

Chicago, Illinois
2 reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 1 week ago

Recently ran a corporate retreat at this property for a skin care company. Abbey Wermes, John Huges, Don and Lenny were our contacts and they were fantastic. We've run many corporate retreats and this was one of the best examples of white glove service we have seen yet. Thank you all and we'll be back!

Was this review helpful? Yes 1
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear Sean S, We greatly appreciate your feedback. Our team will be very proud to know that everything went well during your corporate retreat and that you found our service to be one of the best examples of white-glove service you have seen yet. Thank you for the shout-out to Abbey, John, Don and Lenny. They, along with the rest... More

Chicago, Illinois
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 1 week ago

The hotel is nicely located to Chicago transit, the Rosemount stop of the Blue Line. BUT Hotel website says the pool opens at 5:30 am. Day 1 it was closed; Day 2 it opened at 11 am. Everything else about this hotel is fine, the airport transit was timely and efficient.

Was this review helpful? Yes 1
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear Clydewhi, Thank you for your survey. We are pleased to know that you liked everything about the hotel. We deeply regret that our pool was closed on the first day you were in because we had to clean it. We greatly appreciate your business and hope to see you back. Sincerely, Cher Jacobsen General Manager cjacobsen@crowneplazaohare.com Tel: 847.928.3700 More

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

The staff is what makes this hotel great! The attention to detail, the boundless energy and follow through was fantastic! John, Don, Ray, John and Lenny went out of their way to make this convention experience fantastic! Extra service makes all the difference!

Was this review helpful? Yes 1
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear Jim R, John, Don, Ray, John and Lenny along with the rest of our team take great pride in providing great service to all our guests and we are thrilled to see that you had best experience during your stay with us. Thank you for taking some time to share that it is our staff and extra service that... More

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Additional Information about Crowne Plaza Chicago O'Hare

Address: 5440 North River Road, Rosemont, IL 60018
Phone Number:
Location: United States > Illinois > Rosemont
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Chicago O'Hare 3.5*
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Also Known As:
Crowne Plaza Chicago o`Hare Hotel Rosemont
Crowne Plaza Rosemont
Crowne Plaza Hotel Rosemont

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#7 Family Hotel in Rosemont #11 Business Hotel in Rosemont
Hotel Class
Official Description (provided by the hotel)
Enjoy the BRAND NEW, Crowne Plaza Chicago O'Hare. With newly renovated guest rooms and suites, ballrooms, meeting rooms, restaurant, and common areas, our full-service hotel delivers BRAND NEW comforts, along with attentive service and a variety of amenities. Perfect for the business and leisure traveler, all just minutes from O'Hare and steps away from the Donald Stevens Convention Center and Rosemont Theater. BRAND NEW GUEST ROOMS AND SUITES - All 503 of the hotels guest rooms have been completely re-styled and are eco-friendly. The rooms are decorated with a delightfully rich design that is classic and comfortable. All of the furniture is custom made with the best materials and crafted by the finest of experts. Dining is delectable and close at hand. Choices include dining at Chicago Fire Oven, a full service restaurant which offers specialty sandwiches, salads, pizzas and burgers, grab a bite at On the Fly, offering a variety of breakfast pastries, salads and sandwiches, or relax at our Visibility Bar, enjoying specialty pizzas with 10 beers on tap. ... more   less 
Number of rooms
503

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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