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Crowne Plaza Chicago O'Hare

3.5 of 5
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5440 North River Road, Rosemont, IL 60018
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Crowne Plaza Chicago O'Hare
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Ranked #9 of 16 Hotels in Rosemont
A recent review
5 of 5 stars reviewed yesterday
slhb Westerville, Ohio
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676 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Westerville, Ohio
Senior Contributor
24 reviews 24 reviews
15 hotel reviews
67 helpful votes 67 helpful votes
5 of 5 stars Reviewed yesterday NEW

I flew in for a conference at the hotel May1-3. I had requested early check in and this was fulfilled. I stayed in room 1230 which was overlooking Rosemont but also had a nice city view to the left. The rooms were nicely appointed and the mirror placement was excellent. The on site restaurant was very good and the portions... More 

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Houston
Senior Contributor
24 reviews 24 reviews
13 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Pleasant surrounding environment. Good sized conference rooms that sits about 40 people. Sound system is satisfactory. The king size bedroom is clean & the rooms with even numbers faces the Rosemont Theatre. The main & only minus point is the aircraft noise. Don't stay at this hotel or at least the even numbers room on the eighth floor if you're... More 

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Pleasant Prairie, Wisconsin
1 review
5 of 5 stars Reviewed 4 days ago NEW

I would first like to mention that I’m an employee of IHG. My reservation at the Crowne Plaza O’Hare was strictly for convenience as I had an early flight on Saturday. I waited to check in maybe 5 minutes tops. As I was waiting, I watched and listened to the Front Desk employee taking care of two Asian travelers that... More 

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CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear Joya D, Thank you for your 5-star review! Your feedback, as an “industry insider”, is very important to us. Thank you for sharing your check in experience and for recognizing William for his service. I’ll be sure to share your feedback with our team as we all share the same commitment to great service. We appreciate your business and... More 

Cincinnati
Senior Contributor
45 reviews 45 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 6 days ago NEW

I went to this hotel for the Electric Power Conference. Check -in was good - the front desk people were great. After I told them my name the found my reservation quickly and greeted / kept using my name to make me feel very welcome. Both nights after a long day on the conference / exhibition floor / networking events,... More 

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CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear Mike H, Thank you for your review. It is great to know that you had great stay with us during the Electric Power Conference. Thank you for sharing that the check in was good and that the front desk team was great. I am glad that our rooms met your expectation. I apologize for the unfortunate experience on your... More 

Baltimore, Maryland
Senior Contributor
38 reviews 38 reviews
22 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 1 week ago

In town for a job training... The Crowne Plaza O'Hare was a very accommodating. I flew into town around 7:30am. I got to the hotel around 9am and was allowed an Early Check-In. My training started at 1pm, so I was very appreciative. The room (903) was very nice aside from a view of the parking garage roof and street.... More 

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CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear JAD68 We greatly appreciate your review. Thank you for sharing that you had great stay experience during your Windy City Training program. I hope that next time you’ll have some time to visit our indoor heated pool and/or fitness center featuring the Life Fitness equipment. Thank you for your business. We are looking forward to your next visit. Please... More 

Hong Kong / Columbus, OH
Top Contributor
64 reviews 64 reviews
18 hotel reviews
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed 1 week ago

This hotel was not bad; my king room was nice and spacious, had all the amenities that you would normally look for, the bathroom was spacious and had great hot water. We went downstairs to have breakfast both days during my stay for a conference and the first day they were so busy, I don't think they could keep track... More 

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CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear izuj, Thank you for your review. We are happy to learn that our team has met your expectations. Thank you for sharing that your room was nice and spacious with all the amenities that one would normally look for, and that the bathroom was spacious with great hot water As you point out, we are in the heart of... More 

Bloomington, Illinois
Contributor
20 reviews 20 reviews
13 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

Great place for park-sleep-fly. Great suite with plenty of space. Clean bed. Great space in bathrooms (one bath tub-shower and another shower tub. Excellent instructions from the front desk at 1:00am. There was a bottle of chilled bottle champagne and chocolate-covered strawberries and grapes in the room. An envelope was destined for another couple. So i called the front desk... More 

Was this review helpful? Yes 1
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear Rabah_97, Thank you for your 5-star survey. We are glad to know that you had great experience with our park-sleep-fly package. Thank you for sharing that your room was spacious with clean bed and great bathroom. We greatly appreciate your business and looking forward to your next visit. Please do not hesitate to contact me directly if you need... More 

Kendall Park, New Jersey
Top Contributor
185 reviews 185 reviews
59 hotel reviews
75 helpful votes 75 helpful votes
3 of 5 stars Reviewed 1 week ago

I was here for a conference and I had been told that the rooms were redone. My room felt modern, but it also was showing its wear already (the vanity in the bathroom was cracking, scuff marks on the doors...). The service was very good, friendly and when the bar got flooded in the middle of the afternoon (an unusual... More 

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CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear Alan B, Thank you for your review. Our team is all about making sure that all our guests have great stay experience and your feedback is very important to us. Thank you for sharing the service was very good and friendly. We regret the unfortunate experience with the gym and the internet. Please rest assured that this is not... More 

Alexandria, Virginia
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

Whatever you do, DO NOT SAY HERE if you value your personal safety. The first morning of my stay, I was greeted by a strange man coming into my room as I was getting into the shower. Apparently the hotel had given A STRANGE MAN a key to my room! I screamed and slammed the door shut, but my sense... More 

Was this review helpful? Yes 1
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear Liz F, We greatly appreciate your feedback. Our guests safety is our top priority and I am deeply sorry about the unfortunate experience. Please rest assured that this is not a typical experience for our property. I would like to learn about your stay and wonder if you could call me at 847.928.3700 or at least e-mail me some... More 

Washington DC, District of Columbia
Contributor
11 reviews 11 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

Second airport hotel in three weeks. Much better than the last! It looks like an old Crowne from decades but the inside is all redone. Great hotel restaurant, nicely redone rooms. Everything clean and in working order. Shuttle service is a little sparse. Took a cab from ORD for $10. In addition service and food in out meeting room has... More 

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CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear Btalisman, Thank you for your review. Our team is committed to providing great service to all our guests and your feedback is very important to us. It is great to know that you had a great stay with us. I am glad you liked our recently renovated rooms. Thank you for sharing that everything was clean and in working... More 

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