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All 16 Rosemont hotels

Crowne Plaza Chicago O'Hare

3.5 of 5 Hotel   |   5440 North River Road, Rosemont, IL 60018
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67%
Ranked #14 of 16 hotels in Rosemont
Certificate of Excellence 2013
A recent review
4 of 5 stars reviewed 3 days ago
KH518 Granger, Indiana
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432 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Granger, Indiana
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Booked a Park-Stay-Fly and had no troubles with that (although the parking could have been marked better when you drive in off the street) and the room and the parking rates were quite reasonable. We were traveling with our teenage daughter so we rented a suite. It was spacious and clean. The one issue we had was that the bed... More

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Mentor-on-the-Lake, Ohio, United States
2 reviews
3 of 5 stars Reviewed 5 days ago NEW

I've attended a number of conventions/conferences in Rosemont and usually I stay at the Hyatt Regency, but this event was in the Crowne Plaza so I decided to stay there. First the hotel itself is unimpressive. The lobby is simply adequate, the layout is unusual and seems to emphasize the convention aspect more than the guest aspect. The hotel clearly... More

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Ohio City, Ohio
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 1 week ago NEW

Stayed April 9 and hotel delivered. Easy shuttle to and from airport, nice staff, average restaurant and clean, quiet rooms. I would stay again. Breakfast buffet was actually very good and staff was helpful.

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Avon, Connecticut
1 review
1 of 5 stars Reviewed 1 week ago via mobile

Absolutely motel service. No room service after 11 pm. No food. No mini bar, not even botle of waters inside the rooms. Horrible service. High end price with low end service. They even charge extra for internet use. Really I would have been far better serviced at the local holiday inn

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CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear GhgKlara, Thank you for your feedback. I apologize for not meeting your expectations with regards to minibar and room service. We try to avoid using plastics such as bottled water, therefore, we offer free ionized water located in the vending area on each guest floor. Also, we provides free internet access to all IHG Rewards members. To learn more... More

Cranston, ri
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

I stayed here traveling for business. It was convenient to O'hare, with frequent shuttle service. It had a decent gym and pool and the staff were all helpful. The hotel itself is tired. Both the rooms and common areas are in need of an upgrade. The room was clean, and the TV decent. The hotel did the trick, and was... More

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CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear Lee7444, We appreciate your feedback. I am glad that you found some time to take the advantage of our indoor heated pool and our fitness center featuring Life Fitness equipment. Thank you for sharing that our rooms are clean and our staff helpful. We appreciate your business and looking forward to your next stay. Please do not hesitate to... More

Chicago, Illinois
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 1 week ago

This is an airport hotel that is nothing more than a place to sleep before your flight. I was staying at this hotel for a workplace celebration and was not impressed with the quality of service or condition of items in the guestroom. Upon checking into this hotel the billing procedures that were established by company were not communicated to... More

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CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear 966travel, Your feedback is greatly appreciated as we are always looking for the way to improve our service. I apologize for all the inconvenience you have experienced during your stay. I would like to address your issues appropriately and I would greatly appreciate it if you could contact me directly. We greatly appreciate your business and hope you will... More

Portland, Oregon
Senior Contributor
43 reviews 43 reviews
30 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The lobby of the Crowne Plaza is nothing to extol. You don't realize how much time you spend in a lobby until you actually spend time in the lobby. It's difficult to sit and have a conversation with someone since the chairs are so far apart. I was also disappointed with the lack of free internet in the lobby. Sure,... More

Was this review helpful? Yes 1
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear cyanhead, Thank you taking some time to share your stay experience. Your inputs are greatly appreciated as we are always looking for the ways to improve our service. Thank you for your business and we are looking forward to your next stay. Please do not hesitate to contact me directly if you need any assistance with your future reservations.... More

Dryden, Canada
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 4 weeks ago via mobile

Had to stay in Chicago overnight due to flight cancellation. Hilton at airport full so given choice of hotels. Told lady at united to pick one as I wasn't from Chicago. She picked crowne plaza and even phoned over to check on rooms. Crowne plaza could have advised they had a tattoo convention on and it might not be place... More

Was this review helpful? Yes 2
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear DebbienKarl, I am sorry about your flight cancellation. It is exhausting and never pleasant experience. It is our goal here at the Crowne Plaza O’Hare to provide great stay experience to all our guests. We regret that your stay experience was less than satisfactory and would welcome the opportunity to make it right. We appreciate your business and hope... More

Peru, Illinois
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago

I stayed here overnight for work, I wasn't impressed. Although it looked like the bathroom was recently remodeled, the rest of the room looked worn. The thermostat did nothing to control the heat and the room was cooler than I like. The worst part was when I went to use a hand towel and noticed two large brown stains on... More

Was this review helpful? Yes 1
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear Sharon B, It is our goal here at the Crowne Plaza O’Hare to provide great overall stay experience to all our guests and we greatly appreciate your feedback. We regret that our newly renovated rooms didn’t meet your expectation this time. I apologize about the inconvenience with the thermostat and hand towels. We take this very seriously and I... More

Columbia, Missouri
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 4 weeks ago

Had to stay here after my flight out of Chicago was cancelled. Their reservations process is annoyingly tedious. The staff was rude and not helpful at all. The rooms were extremely noisy, we could here everything from the hallway all night long. Will not stay here again.

Was this review helpful? Yes 2
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear Tamor2, I am sorry to hear that your flight out of Chicago was cancelled. We take your feedback very seriously and would like to learn more about how did you make your reservation. I am wondering if you could call me (or e-mail me) at the number below so I could look into this and address appropriately. We appreciate... More

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Additional Information about Crowne Plaza Chicago O'Hare

Also Known As:
Crowne Plaza Chicago o`Hare Hotel Rosemont
Crowne Plaza Chicago o`Hare Hotel
Crowne Plaza Rosemont
Crowne Plaza Hotel Rosemont
Address: 5440 North River Road, Rosemont, IL 60018
Phone Number:
Location: United States > Illinois > Rosemont
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Family Hotel in Rosemont
#15 Business Hotel in Rosemont
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Crowne Plaza Chicago O'Hare 3.5*
Official Description (provided by the hotel):
Enjoy the BRAND NEW, Crowne Plaza Chicago O'Hare. With newly renovated guest rooms and suites, ballrooms, meeting rooms, restaurant, and common areas, our full-service hotel delivers BRAND NEW comforts, along with attentive service and a variety of amenities. Perfect for the business and leisure traveler, all just minutes from O'Hare and steps away from the Donald Stevens Convention Center and Rosemont Theater. BRAND NEW GUEST ROOMS AND SUITES - All 503 of the hotels guest rooms have been completely re-styled and are eco-friendly. The rooms are decorated with a delightfully rich design that is classic and comfortable. All of the furniture is custom made with the best materials and crafted by the finest of experts. Dining is delectable and close at hand. Choices include dining at Chicago Fire Oven, a full service restaurant which offers specialty sandwiches, salads, pizzas and burgers, grab a bite at On the Fly, offering a variety of breakfast pastries, salads and sandwiches, or relax at our Visibility Bar, enjoying specialty pizzas with 10 beers on tap. ... more   less 
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