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All 16 Rosemont hotels

Crowne Plaza Chicago O'Hare

3.5 of 5 Hotel   |   5440 North River Road, Rosemont, IL 60018
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Crowne Plaza Chicago O'Hare
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68%
Ranked #13 of 16 hotels in Rosemont
A recent review
5 of 5 stars reviewed 3 days ago
cooldude2003us Illinois
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497 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (79)
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Illinois
Contributor
12 reviews 12 reviews
9 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I stayed at the Crowne Plaza again, and yet again it was a great stay. The only issue that I had to when we were checking in was that there wasn't any parking in the lot near the front desk. They had it blocked off. I'm planning on staying here again.

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Chicago, Illinois
1 review
4 of 5 stars Reviewed 4 days ago NEW

it was one of the 90 plus days when we checked in and the air conditioner was not working when we got to the room we called and immediately someone was up to move us to another room. all of the employees were very nice. I would recommend the hotel as a great place to stay and the location within... More

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Augusta, Georgia
1 review
5 of 5 stars Reviewed 6 days ago NEW

I attended the DTD customer support meeting and the staff was awesome. The food was delicious and services was excellent in the restaurant. Special thanks to Hugo and Rafi who provided excellent service! Lenny the banquet manager helped me so much by providing me some gluten-free and dietary options for my special diet. I want to thank him for his... More

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CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear Maria G, We love to hear from our customers. Your feedback is greatly appreciated. Thank for sharing that our staff was awesome, that food was delicious and that the service in the restaurant was excellent. You are correct Lenny and his team share our overall commitment to providing great service to all our guests. Thank you for taking time... More

Williamsburg, Virginia
1 review
5 of 5 stars Reviewed 1 week ago

I would like to stay thanks to all at the Crowne Plaza for providing us with a wonderful training center! Donnie and Pat were great with IT support. Joe, Miz, Linda, Jose, and Alberto are the best at what they do, from mixing drinks, recommending food and customer service! Great place to have a meeting. Thanks for all the support!... More

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CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear Phil R, We greatly appreciate the opportunity to host your training program this year. Your kind word about the hotel and our overall services is greatly appreciated. Thank you for taking some time to recognize Don and Pat from our IT team as well as Joe, Miz, Linda Jose and Alberto. I’ll be sure to share your feedback with... More

Oklahoma City, Oklahoma
1 review
5 of 5 stars Reviewed 1 week ago

I had a surprise birthday party for my mom. The banquet coordinators held my hand and walked me through the process and was very helpful. Rooms were clean. Food at the restaurant and our dinner party was delicious. Walking distance to the mall was great for out of town guest to do a little shopping.

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CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear Gwendolyn G, Thank you for choosing the Crowne Plaza O’Hare for your surprise birthday party for your mom. We greatly appreciate your feedback. Thank you for taking some time to recognize our banquet coordinators for their service. We greatly appreciate your business and looking forward to your next stay. Please do not hesitate to contact me directly if you... More

Ocala, Florida
Senior Contributor
24 reviews 24 reviews
21 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago

This hotel near the convention center and airport was a great stay! It was very clean, modern, and has a mall next door! We were able to walk to the huge mall across the street, Fashion Mall I believe. It was a great place to get some food if you did not have access to a car. The staff was... More

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CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear schen9, Thank you for taking some time to share your stay experience. I am happy to hear that you enjoyed your stay. I’ll be sure to share your feedback with our team as they take pride in providing great service to all our guests. We greatly appreciate your business and looking forward to your next stay. Perhaps, you could... More

Phoenix, Arizona
2 reviews
2 of 5 stars Reviewed 1 week ago

As soon as I got to my room I found my tv remote wouldn't work & had to be replaced. The elevators don't work well. I ended up taking the stairs several times. It's a coin toss on what floor the vending & ice/water machines will work. The internet is HORRID. It's extremely unreliable. On the plus side, the staff... More

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CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear Gavin S, Thank you for your taking the time to share your feedback. We regret that your overall experience was less than satisfactory. I would like to assure you that this is not a typical experience at our property and I have already addressed this with our team. We greatly appreciate your business and would like to have you... More

Langhorne, Pennsylvania
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 2 weeks ago

Hello my name is Robert. Me and my Grandparents traveled to Chicago for G-Fest at this hotel. We stayed for 3 nights and every night we had an amazing time. I would like to say that Marsha, Mo, and John Hughes made the experience much better. There was a mix up at the airport and Marsha sent a taxi for... More

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CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear Robert B, Thank you for sharing that you and your Grandparents have amazing 3-nights stay with us during the G-Fast. Thank you for taking some time to recognize Marsha, Mo, and John Hughes for their service. Thank you for your business and we are looking forward to G-Fast 2015. Sincerely, Cher Jacobsen General Manager cjacobsen@crowneplazaohare.com Tel: 847.928.3700 More

Broadview Heights, Ohio
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 2 weeks ago

Our family of 4 stayed 3 nights for the G-fest (Godzilla convention)....I don't have a negative thing to say! Things can get crazy with such large crowds, but Crowne Plaza handled it famously. Check in was very quick on Friday, plenty of parking, all staff are super friendly and helpful, room was great, had everything we needed. We jumped onto... More

Was this review helpful? Yes
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear Diana W, Thank you for your feedback. We greatly appreciate the opportunity to see you all back this year. It was great to hear that the number have tripled this time! Congratulations to all! Thank you for kind words about the hotel and our services. I’ll be sure to share your feedback with John Hughes and Anais as they... More

1 review
2 of 5 stars Reviewed 2 weeks ago

So, after a long trip from the UK to Chicago, we were extremely tired and looking forward to getting to the hotel for a shower and a nap! However, the complementary shuttle bus from airport to hotel didn't turn up and after 45 minutes of waiting, we had to get a taxi to the hotel. Our hotel room was booked... More

Was this review helpful? Yes
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear Jay V, Thank you for your feedback. I regret to hear that your stay experience was less than satisfactory. I can assure you that this is not a typical experience for our property. I would like to learn more about your stay so I could address appropriately and I am wondering if you could e-mail me at cjacobsen@crowneplazaohare.com or... More

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Additional Information about Crowne Plaza Chicago O'Hare

Address: 5440 North River Road, Rosemont, IL 60018
Phone Number:
Location: United States > Illinois > Rosemont
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Chicago O'Hare 3.5*
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Also Known As:
Crowne Plaza Chicago o`Hare Hotel Rosemont
Crowne Plaza Rosemont
Crowne Plaza Hotel Rosemont

183 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#7 Family Hotel in Rosemont #13 Business Hotel in Rosemont
Hotel Class
Official Description (provided by the hotel)
Enjoy the BRAND NEW, Crowne Plaza Chicago O'Hare. With newly renovated guest rooms and suites, ballrooms, meeting rooms, restaurant, and common areas, our full-service hotel delivers BRAND NEW comforts, along with attentive service and a variety of amenities. Perfect for the business and leisure traveler, all just minutes from O'Hare and steps away from the Donald Stevens Convention Center and Rosemont Theater. BRAND NEW GUEST ROOMS AND SUITES - All 503 of the hotels guest rooms have been completely re-styled and are eco-friendly. The rooms are decorated with a delightfully rich design that is classic and comfortable. All of the furniture is custom made with the best materials and crafted by the finest of experts. Dining is delectable and close at hand. Choices include dining at Chicago Fire Oven, a full service restaurant which offers specialty sandwiches, salads, pizzas and burgers, grab a bite at On the Fly, offering a variety of breakfast pastries, salads and sandwiches, or relax at our Visibility Bar, enjoying specialty pizzas with 10 beers on tap. ... more   less 
Number of rooms
503

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