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All 16 Rosemont hotels

Crowne Plaza Chicago O'Hare

3.5 of 5 Hotel   |   5440 North River Road, Rosemont, IL 60018
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Ranked #11 of 16 Hotels in Rosemont
A recent review
5 of 5 stars reviewed 1 week ago
Cathy K Akron, Ohio
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541 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Akron, Ohio
1 review
5 of 5 stars Reviewed 1 week ago NEW

Doubletree at O'Hare is one of the best at customer service. Everyone is on top of their game. Things can go wrong, but it is how they promptly and cheerfully respond that makes the difference. Had a strange clanging noise on my room. Ana, at the front desk offered me another room immediately. I opted to have the problem fixed.... More

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Madison, Alabama
1 review
5 of 5 stars Reviewed 1 week ago

Every time I'm in Rosemont this is my hotel of choice. Its beautiful and clean. The housekeeping services are the best! Everyone is so friendly and courteous. I appreciate all the staff and management for doing such a great job. I always feel welcomed. Sincerely, Daniel Stephens Madison, AL

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CPOHotel, Front Office Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear DanielN2Huntsville, We greatly appreciate your 5-star review! We are so happy to read that we are your hotel of choice when in the Rosemont area. We strive to be Great Hotel-Guest Love and the reviews like yours “Beautiful Hotel and Excellent Service” is what keeps our team highly motivated. Thank you for your business. Please do not hesitate to... More

Swieradow Zdroj, Poland
Contributor
12 reviews 12 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 1 week ago

We recently stayed over at this hotel as part of a trip out to the US and a visit to Comicon at the conference centre nearby. As a member of the IHG loyalty club I frequently stay in hotels in this chain but would think this one deserves a specific call out. Examples of exceptional added service above and beyond... More

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CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear janski69, Thank you for your review! We are delighted to know that you had a great stay with us. Thank you for sharing that our team has provided the exceptional service. I am glad you found some time to visit Chicago Fashion Outlet Mall as it provides great shopping experience. Thank you for your business and we are looking... More

rotterdam
Top Contributor
61 reviews 61 reviews
37 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed here for 3 nights. The check-in was quick and very friendly. The room was clean and the beds very comfortable. There was a horror convention going on while we stayed there so there were a few strange people walking around but we had a good laugh about it. We did not dine in the hotel we went to... More

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CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear robijntje Thank you for your review. We are happy to learn that your check in process was quick and very friendly, the room clean and beds very comfortable. You are correct: The Hofbrauhaus is great dining destination and just a very short walk away. We greatly appreciate your business. Please do not hesitate to contact me directly if you... More

Fairfield, Iowa
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 2 weeks ago

While our room was quite comfortable and clean, as it should be for a Crowne Plaza, the hotel would make a better impression if they put more attention on the check-in area which is on a lower level. If it has to be there, then having a large (maybe gold lettered) "Welcome" on or above the registration desk, would go... More

Review collected in partnership with Country Inns & Suites By Carlson

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CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear Andrew J, Thank you for your review. Our team is committed to providing great service to all our guests and your inputs are greatly appreciated. Thank you for your business. Please do not hesitate to contact me directly if you need any assistance with your future reservations or if I could be of any assistance. Sincerely, Cher Jacobsen General... More

Kilbirnie, United Kingdom
Contributor
14 reviews 14 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Great hotel, very nice staff, good food and huge rooms, ideal location for eating and drinking places close by, easy travel into Chicago. Car parking was weird but only the first time lol loads of spaces.

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CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear steven m, Thank you for your 5-star review! It is great to know that you found our staff to be very nice, hotel to be great with good food and huge rooms. We greatly appreciate your business and looking forward to your next visit. Please do not hesitate to contact me directly if you need any assistance with your... More

Prague
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Nice, clean and well-maintained hotel with large and convenient rooms. The service is very kind and helpful, and the price includes complimentary breakfast and complimentary parking. The dinner served in the hotel's restaurant is surprisingly very good (the Cajun Penne, for example) and is far from being a typical hotel food. Also, the location of the hotel is excellent and... More

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CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear ronenamr, We greatly appreciate your detailed review. Our team is delighted to know that you found our hotel to be nice, clean and well-maintained. Thank you for sharing that our service was very kind and helpful! I’ll be sure to share your feedback with our award-winning Chef as he will be glad to know that you found our Cajun... More

Rancho Cucamonga, California
Senior Contributor
27 reviews 27 reviews
7 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This hotel is conveniently located near the Ohare airport so it may be perfect for those who want to stay near the airport to avoid Chicago traffic and make it to their flights on time. If you are driving however, be advised that parking here is an astounding $24 a night! If you're willing to walk a bit there are... More

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CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear AlMasri Thank you for your review. We are glad to learn that you have enjoyed your stay with us. Thank you for sharing that our rooms are great. Our parking price is very competitive for the area as it includes unlimited in and out privileges and I am sorry if this wasn't communicated to you during the check in... More

New York City, New York
Top Contributor
105 reviews 105 reviews
9 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Check In was easy, the front desk staff were friendly and knowledgeable. I am an IHG member, however, it did not automatically show up, I had to tell them. Which I highly recommend as you get 600 points as a gift (they also offer other incentives like a free drink, etc, but I chose the points.) The bed was heavenly,... More

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CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear amasnyc Thank you for your 5-star review! Our team is highly committed to providing great service to all our guests and your review “Great Room and Very Friendly Staff” is what keeps us highly motivated. We are glad to know that the room was just as you like it: with heavenly bed, ice cold and very nice bathroom amenities.... More

Waterford, Michigan, United States
Top Contributor
91 reviews 91 reviews
43 hotel reviews
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed 2 weeks ago

. I have stayed here before but it has been a couple of years. The staff is very friendly and helpful the buffet breakfast is good and the property is very clean. I had a nice room on the 14th floor with an awesome view and even though I was 5 minutes from the airport my room was very quiet.... More

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CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear Louis320, We greatly appreciate your review! Our team is all about providing great service to all our guests and helping them to reach their goal and we are happy to know that you found our team to be very friendly and helpful, the breakfast buffet good and our hotel to be overall very clean I am glad you had... More

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Additional Information about Crowne Plaza Chicago O'Hare

Address: 5440 North River Road, Rosemont, IL 60018
Phone Number:
Location: United States > Illinois > Rosemont
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Chicago O'Hare 3.5*
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Also Known As:
Crowne Plaza Chicago o`Hare Hotel Rosemont
Crowne Plaza Rosemont
Crowne Plaza Hotel Rosemont

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