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All 16 Rosemont hotels

Crowne Plaza Chicago O'Hare

3.5 of 5 Hotel   |   5440 North River Road, Rosemont, IL 60018
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Ranked #11 of 16 Hotels in Rosemont
A recent review
4 of 5 stars reviewed 2 days ago
M H Pembroke Pines, Florida
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550 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Pembroke Pines, Florida
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Recently stayed at this hotel- check in was smooth and quick. Desk clerk was very pleasant. This hotel is located in very convient area to mall, theatre - within walking distance- easy access to highways and airport. Rooms are very clean. Did have a minor problem (won't mention as quickly resolved) manager apologized and compensated. Would stay here again.

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Phoenix, Arizona
Top Contributor
121 reviews 121 reviews
31 hotel reviews
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed 1 week ago

Service could have been better. There is no concierge desk; therefore, when asking the front desk staff for tourist or directional information, almost all responses were vague and uncertain. A recommendation is that staff be trained on where restaurants are, how to use the train, suggestions on different types of restaurants nearby, etc. The shuttle is supposed to be at... More

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CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear smatso, Thank you for your review! It is great to know that you liked our rooms and the fitness center. I apologize if front desk team didn't provide detailed information about your destination. We do have a concierge desk in the lobby and I am sorry if our Concierge wasn't available at the time. Please rest assured that this... More

1 review
5 of 5 stars Reviewed 1 week ago via mobile

The hotel was close to the airport and had a great mall in walking distance. The front desk clerk William was wonderful. The printer in the business center was out of ink so he printed my documents at the front desk. He even went above and beyond when I had some information on a flash drive I needed printed. He... More

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CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear Traveler123445, Thank you for your 5-stars review! We are glad to learn that you had very pleasant stay with us. I apologize about the business center printer. Thank you for sharing that William went above and beyond to assist you. Thank you for your business. We would like to invite you back when in the area. Please do not... More

maldomino
Senior Contributor
23 reviews 23 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Located a short walk to the Blue Line of the CTA, this was a great hotel by the Airport as well as the convention center that allowed for easy access into Chicago and the great neighborhoods that surround it. The CP was a great stay and we would recommend it to anyone traveling on business or pleasure. While it is... More

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CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear maldomino, Thank you for your detailed review. We are happy to learn that you had a great stay. It is our goal to be Great Hotel Guests Love and your review “Great Location, Great Staff, Great Hotel” is what keeps us very motivated. You are correct: All our rooms have double paned windows to eliminate sound. We greatly appreciate... More

Lansing, Michigan
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Stayed here from August 29 through August 31, 2014 for a convention. The convention package included free parking and wifi. Hotel is near Chicago O Hare Airport with to and fro shuttle service from the airport. The hotel is very clean, well decorated, quiet and peaceful. The customer service is superb. The location is a bonus to anyone who likes... More

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CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear James E., Thank you for your 5-star survey. Our team is thrilled to know that you had a great stay with us. Thank you for sharing that the hotel was very clean, well decorated quiet and peaceful, and that customer service is superb. We greatly appreciate your business and would like to invite you back when in the area.... More

Cincinnati, Ohio
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed at the Crowne Plaza OHare for 2 nights for business. Check in was very easy and staff was very friendly. The room was a nice size. Very clean and the decor is really cute. Bed was awesome, made for 2 greats nights of sleep. We were amazed being do close to the airport that you do not really hear... More

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CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear KatStew, Thank you for your review. Our team is glad to know that you had enjoyed your stay with us. Thank you for sharing that your check in was very easy and that staff was friendly, the room clean, large with really cute décor. I apologize about the body soap and have addressed it with our Director of Housekeeping.... More

Gillingham, United Kingdom
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Stayed here for 5 nights during a convention. The staff are all very helpful and the hotel has good facilities. The room was spacious and very clean. Even though it is close to the airport, it wasn't overly noisy. Ideal place to stay when visiting the convention center across the road.

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CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear Neil S, Thank you for your review! We are happy to learn that you had a great stay with us and that all our staff were very helpful, the rooms was specious and very clean. You are correct: All our rooms have double-paned windows to eliminate sound. Thank you for your business. We hope to see you again when... More

Centennial, Colorado
Contributor
12 reviews 12 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stayed here for two nights over a weekend in September, for a concert,and is very much a convention hotel. Was noisy even when we had a room at the end of a corridor. All we heard all night was doors slamming and people laughing and loudly talking and running up and down the halls. The room itself was average. Bed... More

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CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear ksandi04, Thank you for your review. We are sorry to see that your stay experience was just average due to noisy neighbors. I am surprised to hear that you found our bed to be “on the hard side” as we are getting a lot of positive feedback (many guest even inquire where they could buy it) and I would... More

Dubai, Dubai, United Arab Emirates
Top Contributor
76 reviews 76 reviews
44 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed here since we needed a hotel near airport since we missed a second attempt to get on a flight to Rapid City. The hotel has a good location near airport and near fashion outlests mall. The rate we got was very good although there was no free wifi. Rooms are good and beds were great for a good... More

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CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear Marvin M, Thank you for your review. I am sorry to hear that you have missed a flight to Rapid City. Thank you for sharing that you had a good night sleep after a long day and that our beds were great. I am glad you had a chance to visit the Fashion Outlet Mall as it offers great... More

Akron, Ohio
1 review
5 of 5 stars Reviewed 3 weeks ago

Doubletree at O'Hare is one of the best at customer service. Everyone is on top of their game. Things can go wrong, but it is how they promptly and cheerfully respond that makes the difference. Had a strange clanging noise on my room. Ana, at the front desk offered me another room immediately. I opted to have the problem fixed.... More

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Additional Information about Crowne Plaza Chicago O'Hare

Address: 5440 North River Road, Rosemont, IL 60018
Phone Number:
Location: United States > Illinois > Rosemont
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Crowne Plaza Chicago O'Hare 3.5*
Number of rooms: 503
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Also Known As:
Crowne Plaza Chicago o`Hare Hotel Rosemont
Crowne Plaza Rosemont
Crowne Plaza Hotel Rosemont

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