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Crowne Plaza Chicago O'Hare

3.5 of 5 5440 North River Road, Rosemont, IL 60018
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Crowne Plaza Chicago O'Hare
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Crowne Plaza Chicago O'Hare
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640 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Ankeny
Senior Contributor
41 reviews 41 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed yesterday NEW

Beautifully remodeled. I just wish the doors were more insulated. We heard every word of a couples conversation in the hallway. The coverlet on the bed smelled a little smoky to me. Location isn't bad. We usually won't stay in downtown, but take the train in and save $100.

Was this review helpful? Yes 1
Leduc, Canada
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

I recently stayed at this hotel after a flight delay. I didn't plan on staying at this particular hotel but I'm sure glad that I did. The shuttle took me from the airport to the hotel quickly and with no problems. The hotel staff were very friendly and professional. The room was modern and very clean and quiet (not to... More 

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CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear HomerS79, We greatly appreciate your 5-star review. It is great to know that you had overall great stay with us. Thank you for sharing that our hotel is great, our staff very friendly and professional, and the room modern very clean and quiet. Thank you for your business. We would like to invite you back when in the area.... More 

2 reviews
4 of 5 stars Reviewed 1 week ago

The hotel appears to be older, but has been renovated. Our room was very nice, comfortable beds, and a modern bathroom. I liked that we could walk to a variety of places in a short out of time. Obviously, this would be dependent on the weather. I would definitely stay here again.

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CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear Jill S, We greatly appreciate your feedback. Thank you for sharing that your room was very nice with comfortable beds and a modern bathroom. You are correct. Our hotel is in the heart of Rosemont business and entertainment district just a short walk from MB Financial Park featuring some of the finest dining and entertainment destinations. Thank you for... More 

Kansas
Top Contributor
74 reviews 74 reviews
27 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here on a fast weekend trip to Chicago to take in a show. At the desk on check-in we were upgraded to a small suite - thank you very much. Very nice and comfy. Only kick was the heating system was having a hard time keeping up with the intense cold outside. Eventually it caught up and we were... More 

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CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear KansasScout, Thank you for taking some time to review our hotel. It is great to know that you had a great stay with us. I’ll be sure to share you feedback with our team as we all share the commitment to great service. Thank you for sharing that your room was very clean with exceptional bathroom and huge walk-in... More 

Rochelle, Illinois
Senior Contributor
39 reviews 39 reviews
8 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed 1 week ago

There was a lot to do around this area!! Walking distance to almost everything, but he CP had a shuttle service which was very handy as we were reluctant to cross those busy streets as night. Parking was tight in the area but was validated and free. The hotel itself was nice but loud.We were able to hear conversations that... More 

Was this review helpful? Yes 1
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear Carol S, Thank you for your feedback. Our team strives to provide great service to all our guests and your feedback is very important to us. Thank you for sharing that we are located in the heart of Rosemont business and entertainment district, just across from the Rosemont Convention Center, Rosemont Theater, Chicago Fashion Outlet Mall- to name just... More 

Villa Grove, Illinois
Top Contributor
66 reviews 66 reviews
20 hotel reviews
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed 1 week ago

When first entering, Lobby was very nice, very friendly Desk staff, I believe William checked us in and he was great! The rooms are very nicely decorated and the bathroom was very nice! Rates were awesome for a Friday and Saturday night! We had drinks at the bar Friday night, it was very relaxing! Sat evening we ate dinner at... More 

Was this review helpful? Yes 2
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear 3Darnel, Thank you for your 5-star review. We are thrilled to learn that you had a great stay with us. I’ll be sure to share your feedback with William and the team as they all share the same commitment to great service. Thank you for sharing that front desk team was very friendly, that the room was very nicely... More 

FAYETTEVILLE
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

We spent 12 days traveling the Country and this hotel rates at the bottom of those we utilized. This hotel would like you to think they are something special. You can get better service and accommodations at a Holiday Inn Express. These folks charge for everything.(No free WiFi or access to the internet) Shuttle service was nice. Drivers were nothing... More 

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CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear ELIZABETH T We greatly appreciate your feedback. Our team takes pride in providing great service to all our guests and we deeply regret that we haven't met your expectations this time. Thank you for sharing that our breakfast buffet was ample with very tasty fresh fruit. We are sorry that our breakfast price didn't meet your expectations. It is... More 

Chicago
Top Contributor
110 reviews 110 reviews
77 hotel reviews
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The room was large and the weekend rate was excellent. Had a fridge, plenty of outlets, good natural light and good lighting from many lamps and reading lights on the headboard. It was extremely cold outside during my stay, and several of us in our party could not get the rooms heated adequately on the first night of the stay.... More 

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CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear m_b_00000, Thank you for your detailed review. Your feedback is very important to us as we are always looking for the ways to improve our service. Thank you for sharing that the room was large with plenty of outlets and good lighting, and that we provide great value. I’ll be sure to share your feedback with our award-winning Chef... More 

Wisconsin
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed at the Crowne Plaza Ohare the night before our flight and used their Park and Stay package. It was great. The front desk was friendly and efficient and let us know that if we needed anything just ask. Room was clean with many amenities that made it extra nice.The bed and pillows were very comfortable and we got... More 

Was this review helpful? Yes
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear Prismrose1, Thank you for your 5-star review. It is great to know that you had excellent stay with us. Thank you for sharing that our park stay and fly package provides great value and that everything was great from efficient check in to clean room with many amenities and convenient shuttle service to and from the airport. Thank you... More 

Olney, United States
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

We stayed here just 1 night as we were attending the International Motorcycle Show across the street at the Donald Stephens Convention Center. We got a great rate for state government employee, which included FREE breakfast buffet Sunday morning. Room was very nice, large, nice bathroom (need exhaust fan), refrigerator (need microwaves). Staff checking us in was very professional and... More 

Was this review helpful? Yes
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear Bryan H, We greatly appreciate your feedback. I’ll be sure to share your kind words about the hotel and our staff with our team as they are committed to providing great service to all our guests. It is great to know that you had great stay with us. Thank you for your business. We would like to invite you... More 

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Additional Information about Crowne Plaza Chicago O'Hare

Address: 5440 North River Road, Rosemont, IL 60018
Phone Number:
Location: United States > Illinois > Rosemont
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Chicago O'Hare 3.5*
Number of rooms: 503
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Also Known As:
Crowne Plaza Chicago o`Hare Hotel Rosemont
Crowne Plaza Rosemont
Crowne Plaza Hotel Rosemont
Hotel Style:
#5 Family Hotel in Rosemont
#6 Romantic Hotel in Rosemont
#8 Business Hotel in Rosemont

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