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Crowne Plaza Chicago O'Hare

3.5 of 5
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5440 North River Road, Rosemont, IL 60018
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Crowne Plaza Chicago O'Hare
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Ranked #9 of 16 Hotels in Rosemont
A recent review
3 of 5 stars reviewed yesterday
Diane J
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663 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Contributor
17 reviews 17 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed yesterday NEW

Our son's sport team needed a hotel to stay one weekend near O'Hare. The Crowne Plaza was affordable and even put all the players on the same floor. A buffet breakfast was arranged, which was good. The boys enjoyed the pool and the parents, the bar. The room was nice, comfy bed, clean. The bathroom is tight though. Good shower.... More 

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Springfield, Virginia
Top Contributor
64 reviews 64 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Part of our group was here and part at another Chicago hotel. The lobby is nice but the fragrance from whatever air freshener they were using was overwhelming; it made my eyes water. The staff was very efficient and courteous; I thought the flavored water by the front desk to be a really nice touch. The hotel handles a lot... More 

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CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear Robin B Thank you for taking some time to share your stay experience at the Crowne Plaza O’Hare. I am happy to read that you had great stay with us. Our team takes pride in providing great service to all our guests and your feedback means a lot to us. We appreciate your business and would like to invite... More 

Appleton, Wisconsin
Senior Contributor
37 reviews 37 reviews
11 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Stayed at this hotel before flying out of O'hare early on March 31. Beds are very comfortable , rooms as clean. Check in was fast and efficient with a helpful front desk. Our van was secure for a week in their parking garage. The shuttle runs every half an hour and the driver was excellent. He was sure to give... More 

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CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear taj616 We greatly appreciate your feedback. It is great to know that you had a great stay with us. Thank you for sharing that our park & fly package is awesome. I’ll be sure to share your kind words with our team as we all share the same commitment to providing great service to all our guests. We appreciate... More 

Melbourne, Australia
Top Contributor
53 reviews 53 reviews
16 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed on two separate occasions (inbound and outbound from Chicago) within a 2 week period. Both times I had a very quick check in and out. The beds were lovely; soft with good pillow options. The bathrooms appear to have been recently renovated. There is a sports bar & Italian restaurant on the first floor (unsure of names), I... More 

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CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear TheScriber, We greatly appreciate your feedback. It is great to know that you had great stay with us on both occasions. Thank you for sharing that you had a very quick check in and check out, that our beds are lovely, soft with good pillow options, that our bathrooms have been recently renovated. I am glad you had some... More 

Chicago, Illinois
Top Contributor
82 reviews 82 reviews
26 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed 1 week ago

Comfy and clean room near O'Hare international airport. Free airport shuttle service makes this a great place to stay for a quick trip or an overnight stay before departure. Complimentary newspaper available each day is nice. Upon arrival at O'Hare just go down to the Bus Center, Door #2 and the shuttle will be there shortly after each hour and... More 

Was this review helpful? Yes 1
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear CopperTravel, Thank you for taking some time to share your stay experience at the Crowne Plaza Chicago O’Hare. It is great to know that you have enjoyed your stay with us. Thank you for sharing that our rooms are comfy and clean and that our courtesy airport shuttle service provides great service. Hotel provides shuttle to nearby destinations based... More 

Cluses
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My wife and I went for a 3 days week-end in Chicago and selected Crown Plaza Ohare hotel for its location close by to the airport and convention center where my wife had to attend an exhibition during the following week. With parking lot and easy access to highways to drive to Chicago downtown we were able to optimize our... More 

Was this review helpful? Yes 1
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear PB74Cluses, Thank you for choosing the Crowne Plaza O’Hare for your 3 days week-end in Chicago. Our team strives to provide great service to all our guests and your feedback means a lot to us. It is great to know that you had great stay and that our staff met your expectations. Thank you for sharing that our personnel... More 

Amman
Senior Contributor
32 reviews 32 reviews
23 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 2 weeks ago

If you are spending one night in Chicago this is a great place to stay at. I have tried several of the hotels close by and I like this one the most. They are even smoker friendly and have smoking rooms..something you dont find much in the US!

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CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear Hazineh, Thank you for your 5-star review. It is great pleasure to learn that you had a great stay with us and that you like our property the most in the area. We greatly appreciate your business and would like to invite you back when in the area. Please do not hesitate to contact me directly if you need... More 

Wilkes-Barre, Pennsylvania
2 reviews
5 of 5 stars Reviewed 2 weeks ago

Stayed overnight after missing my flight. The staff were friendly and courteous. I use the gym and pool and it was wonderful. The room was clean and the bed and pillows so comfortable. What a relief after running around the airport on standby for 3 hours. I slept like a baby. By the way, what kind of pillows do you... More 

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CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear Dawn B, Thank you for your 5-star review. Our team is delighted to learn that you had a glorious night with us after missing your connecting flight. Thank you for sharing that our staff was friendly and courteous. I am glad you had some time to visit our indoor heated pool and gym featuring Life Fitness equipment. We use... More 

Chicago, Illinois
Senior Contributor
32 reviews 32 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We decided to stay here one Saturday night for my wife's birthday so we can go out to the Rosemont Entertainment District. The staff at the hotel was great from the front desk, restaurant hosts and housekeeping. It was a very convenient walk to the entertainment district. Would definitely stay here again. Highly recommended.

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CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear mresendiz, Thank you for choosing the Crowne Plaza O’Hare for your wife’s birthday. I’ll be sure to share with our team that you had a great stay with us. Thank you for sharing that our team was great, from front desk and restaurant hosts to housekeeping. We greatly appreciate your business and looking forward to welcoming you back. Please... More 

Altha, Florida
Senior Contributor
23 reviews 23 reviews
11 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Very nice hotel. Regular (every 30 minutes) shuttle bus to the airport so I didn't have to grab a cab. My room number was 517. Single large room with king size bed. No smoking. Closest was small but okay for my needs - no door, just a pull-close curtain. Bathroom was a tad small, but adequate (see attached photos). Pros:... More 

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CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear pointduhoc, Thank you for your review. Your feedback is very important to us as we are always looking for the ways to improve our service. We appreciate your business and looking forward to welcoming you back. Please do not hesitate to contact me directly if you need any assistance with your future reservations. Sincerely, Cher Jacobsen General Manager cjacobsen@crowneplazaohare.com... More 

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