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Crowne Plaza Chicago O'Hare

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3.5 of 5
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5440 North River Road, Rosemont, IL 60018
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1 room 1 guest
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764 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Marlton, New Jersey
Level Contributor
63 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I recently stayed here on a business trip. The hotel had a shuttle from the O'Hare airport which was very nice. It is only about a 2.5 mile ride. It is very close to the convention center. There are a ton of restaurants and nightlife within walking distance of the Crowne Plaza. That was the best part. Room and bathroom... More 

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Beloit, Wisconsin
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Stayed here for a couple nights to attend Comic Con. Was very close to the Convention Center, was basically right across the street. Rooms were nice. Nice decor and color scheme although the bathroom was on the smaller side. Front desk clerks were great. Answered all questions that we had. It was nice because our room was ready 2 1/2... More 

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Concord, New Hampshire
Level Contributor
38 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

We attended the Chicagoland Dance Festival and stayed at the Crowne Plaza during the festival. We were on the 13th floor (lucky for us LOL), in a large comfortable room with crisp sheets and modern fixtures/furniture. Even though we were close to the airport, we could see planes more than hear them. The staff were impeccable - polite, attentive, and... More 

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CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear asSYSter, Thank you for your 5-star review. It was such a great pleasure to see you all back for this year Chicagoland Dance Festival! I am glad you liked our newly renovated rooms. Thank you for sharing that your room was large, comfortable with crisp sheets and modern fixtures/furniture. All our windows are equipped with double paned windows to... More 

masteen
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

The Crowne Plaza is a great stay if you'll be doing anything at the near by convention center. The rooms are clean, include a fridge and coffee maker, the staff is quick to respond to any needs. They do not offer a free breakfast but there is a restaurant in the lobby.

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CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear masteen, We greatly appreciate your review. We are happy to learn that you had a great stay with us. I am glad to know that you had great experience with our staff and that they responded quickly to all your needs. Thank you for your business. We would like to invite you back when in the area. Please do... More 

Scottsdale, Arizona
Level Contributor
65 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel had great staff. If is very busy being directly across the street from the Rosemont convention center. I was only using the hotel for a layover do I did not have a chance to use the restaurant or lounge services. The rooms were in excellent condition. Lobby was loud and crowded usually.

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CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear george t, Your feedback is very important to us. Thank you for sharing that our staff was great and that your room was in excellent condition. We appreciate your business and would like to invite you back when in the area. Please do not hesitate to contact me directly if you need any assistance with your future reservations. Sincerely,... More 

Chicago, Illinois
1 review
5 of 5 stars Reviewed 1 week ago

The location compared to where comic con is being hosted is excellent. No need to drive as everything is in walking distance. Great quality rooms for the price. Has great in-house food, gift shop, workout room, and pool area. Friendly staff. Overall, a great experience!

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CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear Jaimi S, Thank for your review. It is great to learn that you had great stay experience with us. Thank you for sharing that we provide great quality rooms with great in-house food, gift shop, workout room and the pool area. I’ll be sure to share your feedback with our team as we all take a great pride in... More 

Milwaukee, Wisconsin
Level Contributor
79 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
1 of 5 stars Reviewed 1 week ago

The room was nice, recently updated, stylish. There is a vent in the bathroom connected to the room next door's bathroom, and you can hear everything next door, and vice versa. I mean whispers, you can hear it all. The hallway carpets were stained and gross. There wasa pizza box and dirty dishes outside my door for the length of... More 

Was this review helpful? Yes 1
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear Jack E, Thank you for your review. It is great to know that you liked our recently updated room. Our parking price includes unlimited in and out privileges and as such is very competitive for the area. We deeply regret if this wasn’t explained during the check in. Please rest assured that this is not a typical experience and... More 

Ann Arbor, Michigan
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 1 week ago

Was in town to attend a convention. Tried to check in early, but was told the room wasn't ready. No big deal - they said they would text me when the room was ready. Was texted 10 minutes later, just after entering the convention hall across the street. Just my luck. Kelly at the front desk was uninterested and NOT... More 

Was this review helpful? Yes 1
Shirley, New York
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

$25/night to park a car in the HOTELS parking lot?? $12.95 additional for internet access. Check your bill for these wonderful extra charges. Room/hotel very nice, but would never stay here again due to shady $$$ charges.

Was this review helpful? Yes 1
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear Tom L, Thank you for your review. It is great to know that you found our rooms/hotel to be very nice. Hotel provides free standard internet access to all our guests. Our parking price includes unlimited in and out privileges and as such as very competitive in the area and I regret if this wasn’t clearly explained during the... More 

London, United Kingdom
Level Contributor
606 reviews
126 hotel reviews
common_n_hotel_reviews_1bd8 280 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Another good experience in a Corporate hotel in the Chicago airport. While the hotel is not spectacular in design (in fact the décor in pretty basic) and the restaurant and bat pretty unremarkable, the service is good and the rooms are spacious, clean and comfortable. Good bathroom and a great comfortable bed. Great room, rest of the hotel mediocre

Was this review helpful? Yes 1
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear Ricardo B, Thank you for writing review about your recent stay with us. It is good to know that you had another good experience with us. Thank you for sharing that our service was good, room spacious, clean and comfortable with good bathroom and great comfortable bed. Thank you for your business. We would like to invite you back... More 

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