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All 16 Rosemont hotels

Crowne Plaza Chicago O'Hare

3.5 of 5 Hotel   |   5440 North River Road, Rosemont, IL 60018
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Ranked #10 of 16 Hotels in Rosemont
A recent review
4 of 5 stars reviewed 2 days ago
anonymouslyours Nr London
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570 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Nr London
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

The AA flight landed 1h40 late: 10 min after my BA flight to LHR had taken off. AA's travel service got me a room at this hotel just a 10 min courtesy shuttle ride away for 1/3 the price of the [only slightly] more convenient O'Hare Hilton. It was fine as an overnight. Breakfast was good, but what stood out... More

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West Chester, Pennsylvania
Contributor
11 reviews 11 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Stylish comfortable hotel. Rooms are clean and nicely decorated. Good news it's close to the airport, bad news it's close to the airport. Lots of airplane noise! Airport shuttle was very convenient. All of the staff was very friendly and accommodating. Bathroom was modern and clean and toiletries were luxurious.

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CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear wckris, Thank you for your review! It is great to know that you found our hotel to be stylish and comfortable. Our team takes pride in providing great service to all our guests and they will be happy to know that you took some time to share that our rooms are clean and nicely decorated, bathrooms modern, clean with... More

1 review
5 of 5 stars Reviewed 3 days ago NEW

The association that I direct held our Fall meeting at the Crowne Plaza and were extremely pleased. From the excellent planning and arrangements made by Convention Services Manager TSE Lam to the incredible reception and dinner for 60 by the Raymond the banquet manager we had a great experience. With a few crazy AV issues at the start, Chris from... More

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CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear David C, Thank you for your 5-star review! We are all about making sure that our clients reach their goals and I am pleased to know that our team was able to assist you in making your business meeting a great success. TSe, Raymond and Chris all share our commitment to be Great Hotel-Guests Love and they will be... More

Atlanta, Georgia
Contributor
18 reviews 18 reviews
14 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I booked this room at the last minute on Hotwire and got is for $64, which was a steal! I got in after midnight after flying for 12 hours. The front desk person said they had pre-made sandwiches for sale from a little deli counter so I grabbed one and headed to my lavish room. It was very trendy, comfortable... More

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CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear Donald P, Thank you for your 5-stars review! It is great to know that you had a great, albeit short stay with us. Our team is committed to providing great service to all our guests and your feedback means a lot to us. It keeps us highly motived to stay committed to providing great service. Thank you for your... More

Jackson, Michigan
Top Contributor
400 reviews 400 reviews
36 hotel reviews
124 helpful votes 124 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Went with a group of girls for a workshop that filled the hotel. Considering what they were working with, they did a very good job. One room was ready before official check in. The other two were supposed to be near but that didn't happen. We had one small maintenance issue with our room and it was fixed promptly. Beds... More

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CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear Jacki C, Thank you for your detailed review. Our team is happy to know that you had a very nice stay with us. I am glad our team was able to accommodate early check in request. Thank you for your business. We would like to invite you back when in the area. Please do not hesitate to contact me... More

Sterling Heights, Michigan
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Staff was friendly and helped us find our way around town. Hotel was clean. We had a King room with 3 of us,(only room type available) and I slept on the sofa bed, not a bad sleep for a sofa bed, had to call to get sheets and blanket for the sofa sleeper, not the best looking sheet and blanket,... More

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CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear justme040, Thank you for your review. It is great to learn that you have enjoyed your first visit to Chicago. I am glad that our team was able to assist you with your travel plans. You are correct: the Chicago Fashion Outlet Mall is great place to shop. I’ll make sure to share your feedback with our Chicago Fire... More

Cleveland, Ohio
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 5 days ago NEW

Everything was fine except I couldn't sleep at all, because of the whirring noise made by the elevator. I wasn't even right next to the elevator, but for some reason, my room was vibrating the whole night. I should've went down to the front desk and ask for a change of room, but I was too groggy to do so.... More

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CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear soylove24, Thank you for your feedback. I am deeply sorry to learn that your stay experience was less than satisfactory and I would like to learn more about it. Could you please contact me directly at 847.928.3700 at your convenience? Thank you for your business and I am looking forward to talking to you soon. Sincerely, Cher Jacobsen General... More

United Kingdom
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 5 days ago NEW

Good location, only 2 miles from O'Hare airport. Plenty of parking, but spaces are tight so watch out for door dings and slight scrapes. Fashion Mall only 200m walk so ideal for shopping and souvenir hunting. Good steakhouse restaurant next door, the hotel restaurant is okay if you like pizzas. Staff at reception were welcoming unlike the staff in the... More

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CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear GlobalSum Thank you for your review. I am glad you found some time to visit Chicago Fashion Outlet Mall as it offers great shopping experience. Chicago Fire Oven, in addition to fresh, thin-crust pizzas features tender steaks, roasted chicken, signature burgers and more. I regret that your experience in restaurant was less than satisfactory and I have addressed it... More

Bettendorf, Iowa
Senior Contributor
45 reviews 45 reviews
6 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We stayed here recently for a Park Sleep and Fly. The rooms are clean, large and very nice. We traveled with an elderly couple and they enjoyed the convenience. There are many nice restaurants close by. We thought it a great way to start our vacation

Was this review helpful? Yes
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear David R, Thank you for taking time to review our hotel. It is great to know that you had a great stay with us. Thank you for sharing that our rooms are clean, large and very nice. We greatly appreciate your business and looking forward to your next visit. Please do not hesitate to contact me directly if you... More

Sudbury
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago NEW

Attended an event at the hotel. Staff and personnel were very accommodating, helpful and courteous. Although we had to call for towels every day due to the hotel being very busy, the towels were delivered immediately. Nice clean hotel, and lots of staff on hand to help with the event we attended.

Was this review helpful? Yes
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear Carol L, Thank you for your review! I’ll be sure to share your feedback with our team as they take pride in providing great service to all our guests. Thank you for sharing that our hotel is nice and clean with a lot of staff on hand to help. Thank you your business and we are looking forward to... More

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Additional Information about Crowne Plaza Chicago O'Hare

Address: 5440 North River Road, Rosemont, IL 60018
Phone Number:
Location: United States > Illinois > Rosemont
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Crowne Plaza Chicago O'Hare 3.5*
Number of rooms: 503
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Also Known As:
Crowne Plaza Chicago o`Hare Hotel Rosemont
Crowne Plaza Rosemont
Crowne Plaza Hotel Rosemont

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