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All 16 Rosemont hotels

Crowne Plaza Chicago O'Hare

3.5 of 5 Hotel   |   5440 North River Road, Rosemont, IL 60018
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69%
Ranked #12 of 16 hotels in Rosemont
A recent review
5 of 5 stars reviewed yesterday
ED D Hartford, Connecticut
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524 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (85)
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English first
Hartford, Connecticut
1 review
5 of 5 stars Reviewed yesterday NEW

My stay at Crowne Plaza was one of the best experiences I had in a hotel for the longest time - very convenient and timely pick up to and from O'Hare airport, quick check-in and check-out, convenient location and most of all excellent service from everyone...highly recommended to everyone

Was this review helpful? Yes
Jacksonville, Florida
Contributor
14 reviews 14 reviews
3 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

If you're a businessman ... be careful staying here. The issue starts even before you arrive if you're coming from O'Hare and plan to take the shuttle bus. I waited 45 minutes for it to pick me up ... that's after calling the front desk three times! The bus itself is a bit rundown and the location is not all... More

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Richboro, Pennsylvania
1 review
5 of 5 stars Reviewed 4 days ago NEW

I stay at Crown Plaza Chicago O'Hare at least two times a year. Everything about this hotel works just fine for me: convenient location, nice rooms, friendly and helpful staff, the airport shuttle. I have seen many nice hotels around the world and I have to admit - I have never had a single complain about this hotel. Thank you... More

Was this review helpful? Yes
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear Igor S, We greatly appreciate your 5-star survey! We are glad to learn that you had an excellent stay with us. Our team is committed to providing great service to all our guests and they will be delighted to know that everything has worked just fine for you and that you never had a single complaint. We greatly appreciate... More

Chicago, Illinois
2 reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Recently ran a corporate retreat at this property for a skin care company. Abbey Wermes, John Huges, Don and Lenny were our contacts and they were fantastic. We've run many corporate retreats and this was one of the best examples of white glove service we have seen yet. Thank you all and we'll be back!

Was this review helpful? Yes 1
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear Sean S, We greatly appreciate your feedback. Our team will be very proud to know that everything went well during your corporate retreat and that you found our service to be one of the best examples of white-glove service you have seen yet. Thank you for the shout-out to Abbey, John, Don and Lenny. They, along with the rest... More

Chicago, Illinois
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

The hotel is nicely located to Chicago transit, the Rosemount stop of the Blue Line. BUT Hotel website says the pool opens at 5:30 am. Day 1 it was closed; Day 2 it opened at 11 am. Everything else about this hotel is fine, the airport transit was timely and efficient.

Was this review helpful? Yes 1
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear Clydewhi, Thank you for your survey. We are pleased to know that you liked everything about the hotel. We deeply regret that our pool was closed on the first day you were in because we had to clean it. We greatly appreciate your business and hope to see you back. Sincerely, Cher Jacobsen General Manager cjacobsen@crowneplazaohare.com Tel: 847.928.3700 More

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

The staff is what makes this hotel great! The attention to detail, the boundless energy and follow through was fantastic! John, Don, Ray, John and Lenny went out of their way to make this convention experience fantastic! Extra service makes all the difference!

Was this review helpful? Yes 1
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear Jim R, John, Don, Ray, John and Lenny along with the rest of our team take great pride in providing great service to all our guests and we are thrilled to see that you had best experience during your stay with us. Thank you for taking some time to share that it is our staff and extra service that... More

Lake Zurich, Illinois
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We recently held our Leadership Summit at the Crowne Plaza O'Hare and we had heard only wonderful comments from our representative who flew in from all over the country. The meeting rooms were exactly as we wanted...actually, even better than we planned. The food was top-notch well received by all of our guests. The guest rooms were clean and comfortable... More

Was this review helpful? Yes 1
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear Nancy M, We greatly appreciate your 5-star survey. Thank you for sharing that everything went beyond your expectation during your Leadership Summit at the Crowne Plaza O’Hare! Your success is our goal and we are so excited to learn that Leadership Summit was a great success! Thank you for special shout-out to Mary, Anne, Juan, Jovana, Lenny, John, Don... More

Rosemont, Illinois
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 1 week ago

I was on the planning committee for a family get together and met with the staff of the Crowne Plaza O'Hare Chicago. The entire staff was excellent. The Friday snacks consisted of guacamole & tortillas, chip & dip, and finger sandwiches. None of it lasted the entire event. My family is still calling about the Southern buffet meal on Saturday.... More

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CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear Janice A, Thank you for your 5-star review. We are so pleased to learn that your family was very happy with their overall stay during your family reunion. Your are correct: Our Temple Spa products are indeed great help to rest, relax and recharge and I am glad that you have liked it. I’ll be sure to share your... More

Phoenix, Arizona
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Quick and easy access to the airport, Quick check in, very nice rooms and comfortable beds. Room service is fast with excellent food! They were so helpful in a last minute request- went out of their way to accommodate our needs ( Special Thanks to Lenny!), I really appreciate the great customer service and from now on I will try... More

Was this review helpful? Yes 1
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear Julianna464, Thank you for your review! Our team takes great pride in providing great service to all our guests and we are thrilled to see your 5-stars review titled “Outstanding Customer Service”. It is the reviews like yours that keeps us highly motivated. I am glad that our team was able to meet all your needs. I’ll be sure... More

Durham, North Carolina
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 1 week ago

I attended a two day conference and the facilities were great, as was the banquets, and catering. Special thanks to Lenny who attended to my many needs. The front desk staff was very friendly and the rooms were nice and clean, and the bathrooms are great,. Nice powerful shower head and nice tub. Highly recommended

Was this review helpful? Yes
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear Chris M, Thank you for the amazing 5-stars review! Thank you for highly recommending our property and sharing that everything during your two days conference were great; from meeting facilities, banquets, catering, front desk, rooms to powerful shower head and nice tub. You are correct: Lenny is very committed to providing great service to all our guests and he... More

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Additional Information about Crowne Plaza Chicago O'Hare

Address: 5440 North River Road, Rosemont, IL 60018
Phone Number:
Location: United States > Illinois > Rosemont
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Chicago O'Hare 3.5*
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Also Known As:
Crowne Plaza Chicago o`Hare Hotel Rosemont
Crowne Plaza Rosemont
Crowne Plaza Hotel Rosemont

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#7 Family Hotel in Rosemont #12 Business Hotel in Rosemont
Hotel Class
Official Description (provided by the hotel)
Enjoy the BRAND NEW, Crowne Plaza Chicago O'Hare. With newly renovated guest rooms and suites, ballrooms, meeting rooms, restaurant, and common areas, our full-service hotel delivers BRAND NEW comforts, along with attentive service and a variety of amenities. Perfect for the business and leisure traveler, all just minutes from O'Hare and steps away from the Donald Stevens Convention Center and Rosemont Theater. BRAND NEW GUEST ROOMS AND SUITES - All 503 of the hotels guest rooms have been completely re-styled and are eco-friendly. The rooms are decorated with a delightfully rich design that is classic and comfortable. All of the furniture is custom made with the best materials and crafted by the finest of experts. Dining is delectable and close at hand. Choices include dining at Chicago Fire Oven, a full service restaurant which offers specialty sandwiches, salads, pizzas and burgers, grab a bite at On the Fly, offering a variety of breakfast pastries, salads and sandwiches, or relax at our Visibility Bar, enjoying specialty pizzas with 10 beers on tap. ... more   less 
Number of rooms
503

Questions & Answers

Here’s what questions travelers have asked, with answers from representatives of Crowne Plaza Chicago O'Hare and other travelers.
2 questions

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Questions? Get answers from Crowne Plaza Chicago O'Hare staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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