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Crowne Plaza Chicago O'Hare

#10 of 17 Hotels in Rosemont
Certificate of Excellence
3.5 of 5
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5440 North River Road, Rosemont, IL 60018
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1 room 1 adult
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841 Reviews from our TripAdvisor Community

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Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

$10 well drinks are one thing, but to have to pay $20 for a breakfast buffet that should be included with your room is just wrong. We got stuck here after our flight was cancelled, and I was excited to see what improvements they have made to this Chicago classic hotel. I was really disappointed with the old school 50's... More 

Helpful?
Thank Larry G
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear Larry G, Your feedback is very important to us as we are always looking for ways we can improve our service. Thank you for sharing that our property was comfortable, quiet and clean. We regret if our room decor and breakfast price have not met your expectation this time. We appreciate your business and hope to see you back... More 

Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I used points for this overnight stay. I've stayed in this property before and love the location and property. I had every intention of going over to the Fashion Outlets for dinner and shopping. However, when I checked in and was awarded an upgraded room I was so dazzled by the adorable room I ordered delivery and stayed in! I... More 

Helpful?
Thank arnold m
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear arnold m, Thank you for your amazing review. We are so glad to learn you had a delightful stay with us. I’ll be sure to share your feedback with our team as they all take a pride in providing great service to all our guests. We greatly appreciate your business and looking forward to your next stay. Please do... More 

Michigan
Level Contributor
54 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed 5 days ago NEW via mobile

Beautiful room. Note that parking is an extra $25 a night. Not much to do nearby that is in walking distance. Rooms are more money if you want breakfast. Restaurant was good and a fair price. Has nice fitness room and pool. Surprised there was no hot tub or sauna.

Helpful?
Thank PTCruisin2009
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear PTCruisin2009, Thank you for your review. It is great to know that you had great stay with us and that you liked our room. Our hotel is located in the heart of the Rosemont’s business and entertainment district, directly across the Rosemont Convention Center and just a short walk (about 5 minutes) from the Chicago Fashion Outlet Mall and... More 

Iowa
Level Contributor
103 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
4 of 5 stars Reviewed 1 week ago

We booked through the Crowne website for the park, sleep, and fly. We decided to stay here due to covered parking and we were gone in January. Not all the parking is covered but we did find a covered space. The staff was all very nice and pleasant. The hotel hallway on the floor we stayed on could use some... More 

Helpful?
Thank travelbugIowa
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear travelbugIowa, We appreciate your feedback. Thank you for sharing that our staff and the room were nice. I am glad you found our beds to be very comfortable. Your inputs are very important to us as we are always looking for the ways to improve our service Thank you for your business. We are looking forward to your next... More 

Munich
Level Contributor
363 reviews
130 hotel reviews
common_n_hotel_reviews_1bd8 199 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I caught the shuttle to the hotel – it runs every 30 minutes. The check- in was fast and very friendly. Since I was dog- tired, it was refreshing and uplifting to have such a nice check- in experience. My room, 1318, was a very spacious suite with a King Bed and TV in the sleeping room and a large... More 

Helpful?
Thank MunichEricJ
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear MunichEricJ, Thank you for your recommendation of the Crowne Plaza Chicago O’Hare. We are delighted you enjoyed your stay with us. Thank you for highlighting your favorite experiences from our shuttle service, friendly staff, and delicious food. We look forward to welcoming you back here soon. We greatly appreciate your business and your recommendations. As always, please do not... More 

1 review
4 of 5 stars Reviewed 2 weeks ago via mobile

I stayed overnight before flying out next day. Staff was pleasant and helpful. Room service from woodfire grill was tasty. Upon returning to pick up my car, I decided to try another night stay due to extremely cold weather. They were very accommodating even though I didn't have a reservation. When the bill came the next morning they had given... More 

Helpful?
Thank SANDRA S
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear Sandra S, Thank you for taking to the time to share your feedback from your recent stay with us. I was happy to hear about our staff going above and beyond your expectations and our timely shuttle service. I am glad you enjoyed your stay despite the cold Chicago winter. We look forward to your next stay with us.... More 

Okotoks, Alberta, Canada
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Good place to overnight- close to O'Hare with all amenities. Very comfortable beds! 24 hr airport shuttle- was overflowing on our trip to airport at 6am. A 10 minute drive to O'Hare. Rooms have been updated probably relatively recently but are looking somewhat worn. Very clean however.

Helpful?
Thank LLB122
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear LLB112, Thank you for your recent review of our hotel. We take pride in providing, warm, comfortable, and clean rooms for our guests and I am glad to hear we were able to meet your expectations. We look forward to seeing you again when your travels bring you back to Chicago. We greatly appreciate your business and your recommendations.... More 

Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

We stayed here overnight in our way to Mexico. The rooms are really cute and the beds are amazingly comfortable. If you like super soft pillows and cozy fluffy down comforter and super comfortable mattresses, then this is the place for you! Nice front desk staff as well.

Helpful?
1 Thank Paris B
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear Paris B, Thank you for your glowing recommendation of our hotel. I am glad you enjoyed our comfortable rooms and friendly staff. I hope you enjoyed your trip to Mexico and we look forward to seeing you again for your next trip. We greatly appreciate your business and your recommendations. As always, please do not hesitate to contact me... More 

London, United Kingdom
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

The hotel played host to the MACE Winter Wonderland Workshop, it was an ideal spacious venue with iced water provided and very much needed. The bar whilst a little narrow provides everything needed in terms of great food from their restaurant. The staff are polite and always accommodating, questions answered and recommendations given for local delights nearby. The rooms are... More 

Helpful?
1 Thank Chris H
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear Chris H, Thank you for sharing your stay experience. It is great to know that you had a wonderful stay with us. The MACE Winter Wonderland Workshop was a great success and we are looking forward to the next workshop. We greatly appreciate your business and your feedback. Please do not hesitate to contact me directly if you need... More 

Pleasant Prairie, Wisconsin
Level Contributor
3 reviews
5 of 5 stars Reviewed 3 weeks ago

Well, I sound like a broken record with my review of this property and staff! I gave a great review to William at the front desk last year. As I was pulling up to the property this year I was wondering if William would be there. He was! Not only was the check-in flawless he welcomed me back and treated... More 

Helpful?
Thank Joya D
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear Joya D Thank you for posting a review about your recent stay with us. It is great to know that you had a great experience with your stay and our staff. I’ll be sure to share your feedback with our team as they would be happy to learn that you took some time to recognize them for their service.... More 

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