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BEST WESTERN at O'Hare

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10300 West Higgins Road, Rosemont, IL 60018
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1 room 1 guest
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157 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Wever, Iowa
Level Contributor
5 reviews
5 of 5 stars Reviewed 2 days ago NEW

We stayed the weekend of Aug 21-23 for the convention, the ladies at the front desk were amazing, they offered early shuttle to the arena so my daughter could meet her favorite celebrity, if she had not taken us early we would have missed the opportunity, then on top of that she set us up for a late check out... More 

Was this review helpful? Yes
San Luis Potosi, Mexico
2 reviews
5 of 5 stars Reviewed 1 week ago

Gabby , alexa, jazz and Milton so nice go above and beyond answered every question. Also rooms very clean and comfortable shuttle on time to and from the airport . From the moment you walk into the hotel they welcome you with a big smile . Housekeeping does a fantastic job in cleaning the rooms and not disturbing you if... More 

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Atlanta, Georgia
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed 1 week ago

I called BW two days earlier and they were booked so i made a res at the (no)quality inn and told them i would be late check in. When I arrived and called Q/I mike said he had no rooms left, so he sold my room and no help finding me a room. I called the BW and when i... More 

Review collected in partnership with Best Western

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Travelers are raving about these Rosemont hotels

Toronto, Canada
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 1 week ago

This hotel definitely needs an update, quickly! The rooms and hallways are completely out of date, and not well enough maintained to be considered retro. The staff alternate between friendly and completely annoyed at the world. It really depends who happens to be on duty.

Was this review helpful? Yes
Beloit, WI, United States
1 review
5 of 5 stars Reviewed 1 week ago

As always, my stay at Best Western at O'Hare was a pleasure. I am always well taken care of and always feel important when I stay with Best Western. The room was very clean, as usual and the staff made sure I felt welcomed and felt at home. I could not be more pleased with my stay.

Review collected in partnership with Best Western

Was this review helpful? Yes
Sarah O, Manager at BEST WESTERN at O'Hare, responded to this review

WOW! Thank you for the fantastic review. We are beyond pleased to hear you enjoyed your stay and our staff took such great care of you. We agree they are wonderful! We'll pass your compliments along to our staff. Please visit us again and make sure you stop by the Front Desk so we can Thank You personally for choosing... More 

Rocky Mountain National Park, Colorado
Level Contributor
109 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 152 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Had fraudulent charges to my account that originated at this hotel even though my credit card was in my wallet. Thank goodness my credit card company is on the ball as they notified me right away. The hotel itself leaves a lot to be desired other than being close to the airport with a shuttle.

Was this review helpful? Yes 3
Sarah O, Manager at BEST WESTERN at O'Hare, responded to this review

Thank you for taking the time to leave this review. We are conveniently located within minutes of O'Hare International Airport. I apologize for your stay. I do not see an incident open for your stolen credit card; if you would like to speak with management, please give us a call anytime. More 

Berkshire, United Kingdom
Level Contributor
71 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Our room had already been renovated but the elevators were full of polystyrene left by the people doing the work. The Hotel should be cleaning (vacuuming) the elevators, in England the men doing the work would clean up after them. Anyway this didn't spoil our stay, after all we came to see Chicago not the inside of a hotel. Gym,... More 

Was this review helpful? Yes
Sarah O, Manager at BEST WESTERN at O'Hare, responded to this review

Thank you for the great review. I am pleased to hear you enjoyed your stay. Our hotel is currently under renovations, which we understand can be an inconvenience. Please accept our apologies and know we are taking great strides in making our hotel a better place. Come visit us again when you're in the area; we'd like to show you... More 

Casa Grande, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

Hotel proper needs an update, but the staff was fantastic! Popcorn ceilings, and old carpet, but clean! Unexpected layover, with our bags already in Phoenix, Gabby and Milton gave us essentials to get through the night! A welcome after a horrible customer service run in with airline!

Review collected in partnership with Best Western

Was this review helpful? Yes
Sarah O, Manager at BEST WESTERN at O'Hare, responded to this review

WOW! Thank you for the great review! I am pleased to hear our staff took such great care of you during your stay, we agree they are fantastic! Your compliments have been passed along to Gaby and Milton, they are true assets to our team. The hotel is currently under renovations, we are looking forward to all the upgrades in... More 

Springfield, Illinois
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 2 weeks ago

My party of six friends booked three rooms for the night at this hotel. And it did have some good points. First, we were fortunate to stay in rooms that had been renovated, so they were clean, fresh, well-appointed, and quite comfortable. The bed itself was great! NO complaints about the rooms themselves. Unfortunately though, a combination of fresh paint... More 

Was this review helpful? Yes
Sarah O, Manager at BEST WESTERN at O'Hare, responded to this review

Thank you for taking the time to leave us this review. We appreciate all feedback as it helps us better train our staff and serve our guests. We are beyond thrilled to hear you enjoyed staying in our newly renovated rooms. We are taking great strides in improving our hotel. Please accept our apologies for the inconvenience that comes with... More 

Cary Illinois
Level Contributor
27 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I had stayed at this hotel at least 5 time and I will never stay here again. I booked a room and expected to get the free parking they advertise only to be told that after going to their web site that I booked thru a third party and would have to pay to park. I asked if they had... More 

Was this review helpful? Yes
Sarah O, Manager at BEST WESTERN at O'Hare, responded to this review

Thank you for taking time to leave us this review. We appreciate all feedback as it helps us better train our staff and serve our guests. I apologize for the miscommunication regarding your parking charges. Parking is only free while you are on property as a guest. Our property is currently under renovations; we are taking all necessary steps to... More 

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