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BEST WESTERN at O'Hare

3.0 of 5 10300 West Higgins Road, Rosemont, IL 60018
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BEST WESTERN at O'Hare
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BEST WESTERN at O'Hare
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63 reviews from our community

Traveler rating
    7
    11
    25
    11
    9
See reviews for
11
13
8
22
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
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Tallahassee, United States
1 review
3 of 5 stars Reviewed yesterday NEW

It was ok, the saff was very helpful but unfortunately the room wasn't quite up to par, AC didn't work rite half the time and the hot water pressure was teribble. The staff was good to repond to my problems but when you find these things out late at nite sometimes you just go with it.

Review collected in partnership with Best Western

Was this review helpful? Yes
1 review
3 of 5 stars Reviewed 2 days ago NEW

The park and ride was perfect. Shuttle to and from airport exceptional. If all you need is a place to sleep and park your car this hotel is great. No hot water in AM but they cut my bill in half. So for a night by the airport and 8 days of parking was under $100.

Review collected in partnership with Best Western

Was this review helpful? Yes
Sarah O, Director of Sales at BEST WESTERN at O'Hare, responded to this review

Thank you for taking the time to leave us this review. We appreciate all feedback as it helps us better train our staff and serve our guests. I am pleased to hear you found your stay satisfactory, and took advantage of our Park and Fly, which is extremely convenient considering our location is within a mile of O'Hare International Airport.... More 

Grand Rapids, Michigan
2 reviews
2 of 5 stars Reviewed 3 days ago NEW

Chose this place due to location/shuttle service to airport. Had to wait over 1 hour to be picked up, called 3 times. Just about froze to death standing out in the weather. Room was OK. Couldn't adjust temperature very well due to knob missing. Won't be back!

Review collected in partnership with Best Western

Was this review helpful? Yes
Sarah O, Director of Sales at BEST WESTERN at O'Hare, responded to this review

Thank you for taking the time to leave us this review. We appreciate all feedback as it helps us better train our staff and serve our guests. I apologize for the inconveniences during your stay. Your comments have been forwarded to all Departmental Heads for immediate review. Thank you again for your feedback, and please accept my apologies. More 

Belfast, N.Ireland
Senior Contributor
35 reviews 35 reviews
19 hotel reviews
20 helpful votes 20 helpful votes
1 of 5 stars Reviewed 5 days ago NEW via mobile

Check in here was slow and if you want breakfast or food you have to go across the road. I didn't bother based on the hotel itself. The rooms are pretty dreadful at best and the bathroom had unwelcome guests...cockroaches. Turned on the light and they went scurrying behind the toilet. The shoer was a trickle at best and dirty.... More 

Was this review helpful? Yes
Sarah O, Director of Sales at BEST WESTERN at O'Hare, responded to this review

Thank you for taking the time to leave us this review. We appreciate all feedback as it helps us better train our staff and serve our guests. I apologize for the inconveniences you experienced during your stay. Our continental breakfast is served in Pine Grove Restaurant, which is connected to the hotel with access on the first floor to the... More 

Miami Beach, Florida, United States
1 review
1 of 5 stars Reviewed 2 weeks ago

Just spent 20 minutes in hotel courtesy van being thrown across the seat by crazy driver, upon check in learn no hot water and they can't be sure that it will be on for days. They offer me a slip of paper for another hotel across town for the same rate. Lobby was filthy. I know best western hotels are... More 

Was this review helpful? Yes
Sarah O, Director of Sales at BEST WESTERN at O'Hare, responded to this review

Thank you for taking the time to leave us this review. We appreciate all feedback as it helps us better train our staff and serve our guests. I apologize for the inconvenience you experienced. Your comments have been forwarded to all Departmental Managers for immediate review. Thank you again for your feedback, and please accept my apologies. More 

Istanbul, Turkey
Senior Contributor
49 reviews 49 reviews
13 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Staff is very helpful. Shuttle service is very good. "Shoeless Joe" bar&restaurant just near hotel is very nice place. I recommend everybody to visit there. Air conditioner is very simple, noisy. Heating performance is too bad. Hotel market is too poor. No more alternative inside. Breakfast is too poor.

Was this review helpful? Yes
Sarah O, Director of Sales at BEST WESTERN at O'Hare, responded to this review

Thank you for taking the time to leave this review. We appreciate all feedback as it helps us better train our staff and serve our guests. I am happy to hear you were pleased with our staff service and took advantage of our shuttle service, which does run 24 hours a day to and from O'Hare International Airport. We are... More 

Austin, Texas
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The customer service has always been on spot. As a flight attendant I sometimes have to come in a day before my trip begins. I've always felt perfectly safe, have had clean rooms and free wifi. The shuttle has been on time both in picking up and taking me back to the airport. I love the free breakfast and can't... More 

Was this review helpful? Yes
Sarah O, Director of Sales at BEST WESTERN at O'Hare, responded to this review

Thank you for taking the time to leave us this review. We appreciate all feedback as it helps us better train our staff and serve our guests. I am pleased to hear you enjoyed your stay. Thank you for your loyalty to Best Western, and to Best Western O'Hare! We look forward to seeing you again soon! More 

amsterdam, netherlands
Top Contributor
106 reviews 106 reviews
60 hotel reviews
49 helpful votes 49 helpful votes
3 of 5 stars Reviewed 3 weeks ago

the airport shuttle was waiting when I arrived but before boarding a large party boarded and filled the shuttle. bus driver advised a 30min wait in -10C. taxi wanted $49.99 to go 5 miles. Luckily the hotel realised about the group (I think) and another shuttle arrived in 5 mins. Hotel was occupied by a conference on illegal immigartion. very... More 

Was this review helpful? Yes
Sarah O, Director of Sales at BEST WESTERN at O'Hare, responded to this review

Thank you for taking the time to leave this review. We appreciate all feedback as it helps us better train our staff and serve our guests. I apologize for any inconvenience during your stay. We are looking forward to an extensive renovation in the near future. Thank you again for your feedback. More 

Detroit, MJI
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Great customer service and nice room. Reliable transportation to and from airport. Room was clean modern with a flat screen TV. Definitely will be back again and certainly worth the $10 difference in price from other quick stay hotels.

Was this review helpful? Yes
Sarah O, Director of Sales at BEST WESTERN at O'Hare, responded to this review

Thank you for taking the time to leave this review. We appreciate all feedback as it helps us better train our staff and serve our guests. I am pleased to hear you enjoyed your stay. We do offer complimentary shuttle service to and from O'Hare 24 hours a day. I am also pleased to hear our staff was welcoming and... More 

Sioux Falls, South Dakota
1 review
2 of 5 stars Reviewed 4 weeks ago

This was just an overnight stay for us as we were traveling back home from an international trip. The shuttle was quick to get us to the hotel as we were tired from our long flights and our children were restless for a shower and bed. I will say that the photos from the website did not match what greeted... More 

Was this review helpful? Yes
Sarah O, Director of Sales at BEST WESTERN at O'Hare, responded to this review

Thank you for taking the time to leave this review. We appreciate all feedback as it helps us better train our staff and serve our guests. I apologize for the inconveniences during your stay. Your feedback has been forwarded to all Departmental Heads for review. We are looking forward to an extensive renovation project in the near future. I am... More 

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Additional Information about BEST WESTERN at O'Hare

Address: 10300 West Higgins Road, Rosemont, IL 60018
Phone Number:
Location: United States > Illinois > Rosemont
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN at O'Hare 3*
Number of rooms: 142
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Also Known As:
Best Western At o`Hare Hotel Rosemont
Best Western Hotel Rosemont
Best Western Rosemont
Rosemont Best Western

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