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All 16 Rosemont hotels

BEST WESTERN at O'Hare

3.0 of 5 Hotel   |   10300 West Higgins Road, Rosemont, IL 60018
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52%
Ranked #16 of 16 Hotels in Rosemont
A recent review
3 of 5 stars reviewed 6 days ago
Francis539 Iowa City, Iowa
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304 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
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English first
South Bend, Indiana, United States
1 review
2 of 5 stars Reviewed 3 days ago NEW

The road in front of the hotel was under construction but it wasn't too difficult to enter or exit. There was very little space to park near the hotel. The front desk wasn't too helpful telling me where my room was located. The elevator is extremely out dated. It had buttons that do not light up and you had to... More

Was this review helpful? Yes
Sarah O, Director of Sales at BEST WESTERN at O'Hare, responded to this review

Thank you for taking the time to leave this review. We appreciate all feedback as it helps us better train our staff and serve our guests. Please accept my apologies for the inconveniences you experienced during your stay. We are looking forward to extensive renovations in the near future. The Pine Grove Restaurant has been closed for renovations as well;... More

Milwaukee, United States
1 review
1 of 5 stars Reviewed 5 days ago NEW

Black mold in shower, water stains on ceiling, poor and rude service, when questions were asked answers were not provided. Old hotel needs many updates. Old gross elevator. Outside doors were supposed to lock at night and open with room card key, they never locked.

Review collected in partnership with Best Western

Was this review helpful? Yes
Sarah O, Director of Sales at BEST WESTERN at O'Hare, responded to this review

Thank you for taking the time to leave this review. We appreciate all feedback as it helps us better train our staff and serve our guests. Please accept my apologies for your unsatisfactory stay. We are looking forward to an extensive renovation project in the near future. Thank you for your comments, and again I apologize for your stay. More

Farley, United States
1 review
1 of 5 stars Reviewed 5 days ago NEW

I would not recommend this hotel to anyone looking to get any sleep. Our room smelled so horrible like the carpet got wet at one time and was never completely dried out. It was unbearable. Our a/c did not work and room was not clean. They offered to have their maintenance person look at the room after we left.

Review collected in partnership with Best Western

Was this review helpful? Yes
Sarah O, Director of Sales at BEST WESTERN at O'Hare, responded to this review

Thank you for taking the time to leave this review. We appreciate all feedback as it helps us better train our staff and serve our guests. Please accept my apologies for your unsatisfactory stay. We are looking forward to an extensive renovation project in the near future. Your feedback has been passed along to all Departmental Managers and will be... More

Iowa City, Iowa
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

We went to the hotel for Garth Brooks concert. The restaurant staff and staff at hotel are very friendly. DO NOT EAT the breakfast, all processed foods and I could not even tell what was in the omelet. Hotel is outdated an a little pricy for the quality. IF you are going to Allstate arena, this hotel is in walking... More

Review collected in partnership with Best Western

Was this review helpful? Yes
Sarah O, Director of Sales at BEST WESTERN at O'Hare, responded to this review

Thank you for taking the time to leave this review. We appreciate all feedback as it helps us better train our staff and serve our guests. I am pleased to hear our staff was friendly and accommodating during your stay, as they strive to exceed guests expectations. We are conveniently located within walking distance of the Allstate Arena. I am... More

Chicago, United States
1 review
2 of 5 stars Reviewed 6 days ago NEW

The check in process was good but to have housekeeping walk in on you 5 minutes after you check in didn't really sit well with me. Major water pressure problems. The bed was not that comfortable and having back problems it was a major pain. The only thing that was nice is the shuttle bus driver that took us to... More

Review collected in partnership with Best Western

Was this review helpful? Yes
Sarah O, Director of Sales at BEST WESTERN at O'Hare, responded to this review

Thank you for taking the time to leave this review. We appreciate all feedback as it helps us better train our staff and serve our guests. Please accept my apologies for the disturbance in your room after check-in. Your comments have been forwarded to the Director of Housekeeping to be addressed. I am pleased to hear you enjoyed our shuttle... More

Whitchurch-Stouffville, Canada
Top Contributor
60 reviews 60 reviews
26 hotel reviews
26 helpful votes 26 helpful votes
2 of 5 stars Reviewed 1 week ago

My usual O'Hare hotel was sold out and I needed something quick...this hotel looks like it is from the 60's and has not been renovated since the 70's. low ceilings, snail paced elevators, worn, dated, smells funky. I slept in my clothes - on top of the bed with my suitcase sealed. Worried I would bring home critters. Forget the... More

Was this review helpful? Yes
Sarah O, Director of Sales at BEST WESTERN at O'Hare, responded to this review

Thank you for taking the time to leave this review. We appreciate all feedback as it helps us better train our staff and serve our guests. We are conveniently located minutes from O'Hare Airport. We are looking forward to an extensive renovation project in the near future. I am pleased to hear our staff was friendly and accommodating. Please accept... More

Indianapolis, United States
1 review
4 of 5 stars Reviewed 1 week ago

I don't generally stay at Best Westerns as I haven't had great experiences but I was going to a concert at Allstate Arena and this place was within walking distance and $30 cheaper than the Holiday Inn Express next door which I'd stayed at before a year earlier at the end of July and their air conditioning went out...so thought... More

Review collected in partnership with Best Western

Was this review helpful? Yes
Sarah O, Director of Sales at BEST WESTERN at O'Hare, responded to this review

Thank you for taking the time to leave us this review. We appreciate all feedback as it helps us better train our staff and serve our guests. I am pleased to hear you enjoyed your stay. We have made many recent room upgrades, including installing new Air Conditioning Units in many rooms, and are looking forward to an extensive remodeling... More

Cedar Rapids, Iowa
Senior Reviewer
6 reviews 6 reviews
2 of 5 stars Reviewed 1 week ago

We selected the BW O'Hare because it was within walking distance to the Allstate Arena, where we were attending a concert. The walk to/from the arena is an easy one even if you aren't the fittest person around. However, the hotel is in need of some serious cleaning, updating, and repair. Upon entering the room, I set my purse down... More

Was this review helpful? Yes
Sarah O, Director of Sales at BEST WESTERN at O'Hare, responded to this review

Thank you for taking the time to leave this review. We appreciate all feedback as it helps us better train our staff and serve our guests. I apologize for your unsatisfactory stay. We are looking forward to an extensive remodeling project in the near future. I am pleased to hear you found our location convenient as we are within walking... More

Madison, WI
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed 1 week ago

The only thing worthwhile mentioning in this review is that it is in walking distance to the All State Arena. Hotel is a dump, it needs immediate renovation. Rooms smell horribly of smoke. Elevator is extremely slow and smells like vomit. Ice makers were broken. Area roads are under construction. No Pool. Club, bar and restaurant next to hotel. Staff... More

Was this review helpful? Yes
Sarah O, Director of Sales at BEST WESTERN at O'Hare, responded to this review

Thank you for taking the time to leave this review. We appreciate all feedback as it helps us better train our staff and serve our guests. I apologize for your unsatisfactory stay. We are looking forward to an extensive remodeling project in the near future. Your review has been forwarded to our Departmental Managers for immediate review. We are continually... More

Illinois
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
14 helpful votes 14 helpful votes
1 of 5 stars Reviewed 1 week ago

Hotel, excluding staff was horrible. Exposed electrical outlets, torn drapes, no security. Lumpy mattress, burned out lights, The hotel smells like smoke and sewer gas. They couldn't pay me to stay there again !!!

Review collected in partnership with Best Western

Was this review helpful? Yes
Sarah O, Director of Sales at BEST WESTERN at O'Hare, responded to this review

Thank you for taking the time to leave this review. We appreciate all feedback as it helps us better train our staff and serve our guests. We sincerely apologize for your unsatisfactory stay. We are looking forward to an extensive remodeling project in the near future. Thank you again for your feedback, and please accept our apologies for your stay. More

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Additional Information about BEST WESTERN at O'Hare

Address: 10300 West Higgins Road, Rosemont, IL 60018
Phone Number:
Location: United States > Illinois > Rosemont
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN at O'Hare 3*
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Also Known As:
Best Western At o`Hare Hotel Rosemont
Best Western Hotel Rosemont
Best Western Rosemont
Rosemont Best Western

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