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BEST WESTERN at O'Hare

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10300 West Higgins Road, Rosemont, IL 60018
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BEST WESTERN at O'Hare
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BEST WESTERN at O'Hare
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144 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Cary Illinois
Level Contributor
27 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed yesterday NEW

I had stayed at this hotel at least 5 time and I will never stay here again. I booked a room and expected to get the free parking they advertise only to be told that after going to their web site that I booked thru a third party and would have to pay to park. I asked if they had... More 

Was this review helpful? Yes
Bloomington, Illinois
Level Contributor
89 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 stars Reviewed 1 week ago

Good location if you need to be at O'hare -- 24 hour shuttle free to and from airport. Decent breakfast. Slightly dated room, not fully up to rated claim, but ok. Bizarre experience checking in -- booked through 3rd party website, they had my reservation, but told me I could not check in without giving them a printed paper copy... More 

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Denver, Colorado
Level Contributor
25 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel has become my Home away from home. I have been staying at the Best Western O'hare for the past six months. It offers everything you need for an overnight or long-term stay. The complimentary shuttle runs twice per hour and the ride to the airport is about 10 minutes. The rooms are very comfortable and have refrigerators and... More 

Was this review helpful? Yes 1
Austin, Texas
1 review
4 of 5 stars Reviewed 1 week ago

The staff is wonderful from check in on. The breakfast was surprisingly good for a continental- one day if my stay they had Denver omelettes as an option and even cooked eggs to order for a guest who asked. I had a clean room with a homey vibe. My only negatives are that the bathroom was TINY. I hardly had... More 

Was this review helpful? Yes 1
Joinville, SC
Level Contributor
20 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I ´ve been at this hotel just 1 day, and it´s close to the airport, so for may needs the hotel was OK, but I need to mention that the carpet is really old and the windows also (I found a challenge to open the window to allow fresh air come in. The breakfeast is not inside the hotel: you... More 

Was this review helpful? Yes 1
Sarah O, Manager at BEST WESTERN at O'Hare, responded to this review

Thank you for leaving us this review. We are located within minutes of O'Hare International Airport. We are currently undergoing renovations which will include upgraded guestroom accommodations as well as new carpet. We will also be relocating the breakfast area to be more centrally located for all guests. We're very excited about the improvements we have in the near future,... More 

Fredericksburg, United States
1 review
3 of 5 stars Reviewed 2 weeks ago

This hotel is convenient to the O'Hare airport in Chicago. The rooms are clean and efficient. Perfect for a one night stay with an early flight. Shuttle service to the airport is provided free of charge.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Hayfork, California
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

Following an unexpected red-eye flight arriving in Chicago, I was taken to the lobby of this pleasant hotel. I should have arrived at midnight, but instead arrived about 7:00am. I had to get my rental car and drive eight (8) hours to northern Michigan. I was not able to use the room I had booked, and Guest Representative Ambria said... More 

Was this review helpful? Yes 1
Sarah O, Manager at BEST WESTERN at O'Hare, responded to this review

Thank you for taking the time to leave us this review. We appreciate your feedback. I am pleased to hear you enjoyed your stay and Ambria took such great care of you, she is a true asset to our team! We are undergoing renovations and in the process of improving our guest accommodations. Please come visit us again, make sure... More 

Dorchester, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
2 of 5 stars Reviewed June 28, 2015

This hotel needs either demolishing, or at the minimum a complete and through refurbishment before it could be recommended for even the basic level of traveller. Decor is damaged, carpets worn and marked beyond the possibility of cleaning. The general appearance is that the management agree that the hotel needs demolishing, and they are expecting to start the next day.

Review collected in partnership with Best Western

Was this review helpful? Yes
Sarah O, Manager at BEST WESTERN at O'Hare, responded to this review

Thank you for taking the time to leave us this review. We apologize for your unsatisfactory stay. We are in the process of renovations, and are taking great strides in making our hotel better. Thank you again for your feedback. More 

Travelers are raving about these Rosemont hotels

Eugene, Oregon
Level Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed June 17, 2015

This Best Western is about one mile from O'Hare. The shuttle stop for all hotels is a short walk from the terminal although not very well marked. I asked and was directed to The shuttle stops. The shuttle arrived quickly (others had been waiting for the shuttle to Loews for an hour). The hotel looks worn out but was quite... More 

Was this review helpful? Yes 1
Sarah O, Manager at BEST WESTERN at O'Hare, responded to this review

Thank you for the great review! We are conveniently located within minutes of O'Hare International. I'm pleased to hear you enjoyed your stay, come visit us again soon! More 

Level Contributor
4 reviews
1 of 5 stars Reviewed June 17, 2015

It was well above what I have normally paid for a moderate property. We chose the property due to its proximity to the airport and an early morning flight, do not have a rental car or would not have stayed once we took a closer look at the room This is the worst location and the worst room I have... More 

Was this review helpful? Yes
Sarah O, Manager at BEST WESTERN at O'Hare, responded to this review

Thank you for taking the time to leave us this review. Please accept our apologies for your stay. Our property is currently undergoing extensive renovations to better our guest experience. I am pleased to hear our staff was accommodating during your stay. Again, please accept our apologies. More 

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