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BEST WESTERN at O'Hare

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10300 West Higgins Road, Rosemont, IL 60018
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BEST WESTERN at O'Hare
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BEST WESTERN at O'Hare
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122 reviews from our community

Traveler rating
    24
    33
    36
    17
    12
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17
28
15
48
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Austin, Texas
Top Contributor
73 reviews 73 reviews
12 hotel reviews
16 helpful votes 16 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

This was the worst property I have ever spent the night in. To say something positive the front office staff was very efficient and the young shuttle driver at 4AM was very helpful. Now for the rest....not sure who the manager is but must not provide any leadership. We have often utilized Best Western properties and we are a Rewards... More 

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United States
1 review
4 of 5 stars Reviewed 3 days ago NEW

Easy check in and out, clean room, great breakfast. comfortable bed. An enjoyable experience. If I were to give reccomendations, I'd have to say raise staff moral. Help was given when asked but staff seemed very detached. I requested a room that was being "rennovated" but I booked weeks in advance. include another shuttle to airport on busy days.

Review collected in partnership with Best Western

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indianapolis, United States
1 review
2 of 5 stars Reviewed 4 days ago NEW

The shuttle running longer when there is a large convention in town that sells it out. Also making sure the rooms are up to par would be wonderful. The bathtub that was in the second room I was in was beyond horrible. I wanted to take a bath as I don't have a bathtub at home. There was no toe... More 

Review collected in partnership with Best Western

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Travelers are raving about these Rosemont hotels

Calgary
Senior Contributor
28 reviews 28 reviews
11 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 1 week ago

This hotel has certainly seen better days from the outside and the hallways, but I was pleasantly surprised by the rooms. They look like they have been remodeled in the last few years, and they were clean and comfortable. The complimentary breakfast is served in a nearby restaurant - a bit of a walk through the hallways, but your typical... More 

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Sarah O, Manager at BEST WESTERN at O'Hare, responded to this review

Thanks for the feedback! We are in the process of renovations, and looking forward to many improvements to both the interior and exterior of the hotel. We're glad to hear you enjoyed your stay and understand breakfast is a bit of a walk, but that too will be included in our renovations, and will be more centrally located to better... More 

Umea, Sweden
Top Contributor
66 reviews 66 reviews
43 hotel reviews
53 helpful votes 53 helpful votes
3 of 5 stars Reviewed 1 week ago

Best Western at O'Hare is located in Rosemont, Illinois, not far from the airport. The hotel offered transfers to and from the airport. It worked very well. The hotel was not fancy, but quite okay for a night. We stayed in room 344. The breakfast included in the price was served in the hotel restaurant Pine Grove. It was no... More 

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Sarah O, Manager at BEST WESTERN at O'Hare, responded to this review

Thank you for taking the time to leave us some feedback. We are in the process of improving our hotel; including renovating the rooms and upgrading our breakfast. We hope you'll come visit us again and let us know how we're doing at improving our overall guest satisfaction. More 

Naples, Florida
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

Two stars just because my husband thought the bed was very comfortable. The room was dated - OK - but the stained carpeting and furnishings were inexcusable. We were only there one night but I never took my shoes off when I wasn't in bed. And I most certainly wasn't going to sit in any of those chairs!!!! The elevator... More 

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Sarah O, Manager at BEST WESTERN at O'Hare, responded to this review

Thank you for taking the time to leave us this feedback. We are sincerely sorry to hear you did not enjoy your stay. We are currently under renovations, and are looking forward to updating the entire property, including installing new carpets and furniture. Again, please accept our apologies for your stay, we are in the process of making our hotel... More 

New York
Top Contributor
103 reviews 103 reviews
73 hotel reviews
76 helpful votes 76 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Indeed it is a very dated budget hotel, but looks like it is going through some renovation of rooms. We arrived for a quick one night stay, and based on the reviews we were not expecting much, but a bed, a shower, and a night's sleep. The room we received was not yet refurbished, but it was not bad at... More 

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Sarah O, Manager at BEST WESTERN at O'Hare, responded to this review

Thank you for taking the time to leave us this review. I sincerely apologize for your unsatisfactory stay. We are taking strides to better our guest experience, and feedback helps us better train ours staff and serve our guests. The building is undergoing complete renovations over the next few months, and upon completion will exceed expectations. More 

Bicester, United Kingdom
Senior Contributor
32 reviews 32 reviews
16 hotel reviews
84 helpful votes 84 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The age of the building, the tight access to reception, the general condition of the decor and the antiquated elevators did not give a positive first impression, but our room was a completely different experience. Clean, fresh and in good order throughout, with a comfortable bed and plenty of water pressure from the shower. It was also quiet, despite a... More 

Was this review helpful? Yes 1
Sarah O, Manager at BEST WESTERN at O'Hare, responded to this review

Thanks for the Great Review! We're happy to hear you enjoyed your stay at Best Western O'Hare! We are in the process of renovations, please come visit us again, we'd love to show you our "new" hotel! More 

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