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All 16 Rosemont hotels

BEST WESTERN at O'Hare

3.0 of 5 Hotel   |   10300 West Higgins Road, Rosemont, IL 60018
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Ranked #16 of 16 hotels in Rosemont
A recent review
3 of 5 stars reviewed 1 week ago
Wally R
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292 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
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Pune
Top Contributor
85 reviews 85 reviews
19 hotel reviews
27 helpful votes 27 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

Sad and abandoned atmosphere. Frumpy front desk staff. Poorly stocked marketplace. The complimentary buffet breakfast looked and tasted like it was thrown together by a child. The rooms are comfortable, and the housekeeping staff are sweet. Try to avoid unless desperate.

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Contributor
15 reviews 15 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

I am a frequent Best Western customer and this property is a three on a scale of five Shuttle service to ORD is terrible Take a taxi from the airport to the hotel Rooms are pleasant and adequate however it can be a long long walk from check in to your room Front desk is one person and they can... More

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Bristol, United Kingdom
Senior Reviewer
8 reviews 8 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

We spent a week here and much of what is written here is true. The hotel is past its best although our room was clean and the bed was comfortable. The free breakfast was a bonus although a change of hotel ownership did affect the choice on one or two mornings. We used the shuttle bus to get to O'Hare... More

Was this review helpful? Yes 1
Atlanta, Georgia
Reviewer
5 reviews 5 reviews
4 hotel reviews
3 of 5 stars Reviewed 2 weeks ago

I stayed for two weeks and the hotel was changing management during my stay. The comp breakfast at the Pine Grove restaurant was not the best and definitely should be improved. Some of the gym equipment didn't work and the ice machines on first floor was out of order. The morning front desk staff was friendlier than the evening staff.... More

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Portland, Oregon
Reviewer
5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Frequent guest of this property and have watched the decline of service seem to escalate over the past two months. Broken chairs, toilets, lamps not being addressed and recently VERY inconsistent airport shuttle service. The PM front desk staff appear over their head, unable to manage problems and just too inmature. Don't stay here. I no longer will.

Was this review helpful? Yes 1
Spain
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 3 weeks ago

We were staying one night at this hotel, because we arrived at O'Hare late at night. We liked the fact that it had a shuttle to/from the airport and the breakfast was included. But I'd avoid this hotel in the future, and that's why: - The room was filthy: the carpet was deeply dark-stained in different spots, the bed skirt... More

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Indianapolis, Indiana
Reviewer
5 reviews 5 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

...unless you're counting the french fries & dried up ketchup left by the previous guest on the floor in our room. That was disgusting! This truly was an awful place to stay. The staff at the front desk was rude, especially the girl that gave us a ride to/from Allstate Arena. I rarely say this of anyone, but this girl... More

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California
Senior Contributor
37 reviews 37 reviews
27 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed 4 weeks ago

One night was probably one night too many at this hotel. The friendly staff at the front desk is the only reason why I gave this hotel 2 stars instead of 1 star. The room is old, the ceiling was stained with water spots and cracks around all the water spots. The bathroom wasn't renovated. There was no soap, no... More

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Goodyear, AZ
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

Something in the air in our room caused my wife, a lung cancer survivor, difficulty breathing. But the access to Ohare Airport and car rental returns is fabulous. Ane Shoeless Joe's Bar and Grill is great.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Chattanooga, United States
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed July 21, 2014

Convenient to Allstate Arena and a decent restaurant. The bathroom is completely inadequate with a pedalstal sink. Towels are underwhelming and the musty smell in the hall is unpleasant. Heard about a stopped-up sink and toilet from one of my cohorts. Bed was comfy but pillows were not.

Review collected in partnership with Best Western

Was this review helpful? Yes 2
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Additional Information about BEST WESTERN at O'Hare

Address: 10300 West Higgins Road, Rosemont, IL 60018
Phone Number:
Location: United States > Illinois > Rosemont
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN at O'Hare 3*
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Also Known As:
Best Western At o`Hare Hotel Rosemont
Best Western Hotel Rosemont
Best Western Rosemont
Rosemont Best Western

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style
#16 Business Hotel in Rosemont
Hotel Class
Official Description (provided by the hotel)
This Rosemont, Illinois hotel is one mile from O'Hare International Airport and the Blue Line train serving downtown Chicago 24 hours. The Best Western At O'Hare offers guests a variety of convenient dining options on site. The Pine Grove Restaurant offers the best breakfast in Rosemont along with fresh lunch items and great dinners. Shoeless Joe's Alehouse, guests enjoy an American style bar serving a wide variety of specialty beers along with an excellent menu, from appetizers to complete dinners. The hotel offers a 24 hour shuttle to O'Hare airport. ... more   less 
Number of rooms
142

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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