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Loews Chicago O'Hare Hotel

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5300 N River Road, Rosemont, IL 60018 (Formerly InterContinental Chicago O'Hare)
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1 room 1 adult
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1,168 Reviews from our TripAdvisor Community

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There are newer reviews for Loews Chicago O'Hare Hotel
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New York City, New York
Level Contributor
82 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
2 of 5 stars Reviewed 1 week ago

The good. Its a nice hotel. Staff is friendly and it is very clean. The bad: Showed up in the evening after a brutal day of travel. Informed at the front desk that there was NO HEAT. Given the option to go over to the Embassy, but in the end was just too tired. Actually it turned out fine. they... More 

Helpful?
Thank BackPackGuy007
Bernardo P, Front Office Manager at Loews Chicago O'Hare Hotel, responded to this review

Thank you for taking the time to write a review about Loews Chicago O'Hare. It's great to hear that our staff was friendly and that you found you room to be clean. That is correct, our hotel experienced a loss of heat a few days ago. Unfortunately, this was out of our control. Thankfully the issue was corrected within 24... More 

Calgary, Canada
Level Contributor
29 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
5 of 5 stars Reviewed 1 week ago

Exhausted, traveling in from Mexico. I can't explain how much I enjoyed the service, and the simple yet modern amenities of this hotel. The perfect stay by the airport. Has a shuttle service, which drops you off at a shuttle depot - just need to figure your way out of there. Great service, clean and modern rooms. Would easily stay... More 

Helpful?
Thank jaggerbomb
Bernardo P, Front Office Manager at Loews Chicago O'Hare Hotel, responded to this review

Thank you for taking the time to write a review about Loews Chicago O'Hare. It's great to hear that you enjoyed the service during your most recent visit! We thrilled to read that you found our hotel the perfect stay by the O'Hare international. Thank you again, for sharing your experience with us and we look forward to welcoming you... More 

Rosemont
1 review
5 of 5 stars Reviewed 1 week ago

Everything went very well from arrival to return for the vehicle. The staff was great and room very nice, we were. Shuttle was great and simple to use. We arrived late and ate in the lounge and it was very satisfactory. We will use this hotel again for your needs.

Review collected in partnership with Loews Hotels and Resorts

Helpful?
Thank keviny470
Bernardo P, Front Office Manager at Loews Chicago O'Hare Hotel, responded to this review

Thank you for taking the time to write a review about Loews Chicago O'Hare. We are happy to hear that everything went well from arrival to your return. Our team will be excited to hear how great you found them to be. Thank you again, for sharing your experience with us and we look forward to welcoming you again soon! More 

Northern Virginia, United States
Level Contributor
26 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 2 weeks ago

What stands out in my memory of this hotel was the extraordinary customer service. I was amazed at how incredibly accommodating the entire hotel staff was. The reason I stayed here was for a conference. The room was lovely, clean, and quiet. The bathrooms were spacious and clean. I adored the toiletries the hotel offered. The conference rooms were comfortable... More 

Helpful?
Thank Kaia42
Bernardo P, Front Office Manager at Loews Chicago O'Hare Hotel, responded to this review

Thank you for taking the time to write a review about Loews Chicago O'Hare. How exciting to read that you experienced extraordinary service. Our team will be thrilled when they read of your experience. We are happy to hear that you found your room to be clean and spacious. Thank you again, for sharing your experience with us and we... More 

Washington State
Level Contributor
54 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed here night before we went to Europe and the night we arrived back in the U.S. We arrived 4 adults, 1 baby, 8 suitcases and stroller with car seat. Doorman and valet were all smiles, caring and helpful. Helped us get everything up to our rooms. At the desk they even converted my extra Euros into U.S. Currency. Rooms... More 

Helpful?
Thank twopickypeople
Bernardo P, Front Office Manager at Loews Chicago O'Hare Hotel, responded to this review

Thank you for taking the time to write a review about Loews Chicago O'Hare. We are thrilled to hear that we are your #1 place in O'Hare and that our door team was friendly and helpful! We hope you had a great Euro trip. Thank you again, for sharing your experience with us and we look forward to welcoming you... More 

Chicago
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

As a treat, I took my kids to a hotel for the night. When I pulled up I took out my own luggage and carried it in myself. There was no bellman and this was surprising as I was with 2 kids and struggled to do it on my own. I got over it and moved on. I booked a... More 

Helpful?
Thank Kelly G
Bernardo P, Front Office Manager at Loews Chicago O'Hare Hotel, responded to this review

Dear. Kelly G, thank you for taking the time to write a review about Loews Chicago O'Hare. We are truly sorry to hear of the short comings you experienced during your last visit. I can assure that our goal is to provide the same level service that is carried out by our sister property in Nashville. We take our guest... More 

Rosemont
1 review
5 of 5 stars Reviewed 2 weeks ago

I have to travel for business several times a year to Chicago and I have stayed in most of the hotels in the area (whichever was cheaper at the time). I made it a point to let my company know that I was going to making all my reservations for the year at the Loew's O'Hare. It is very convenient... More 

Review collected in partnership with Loews Hotels and Resorts

Helpful?
Thank Allison H
Bernardo P, Front Office Manager at Loews Chicago O'Hare Hotel, responded to this review

Thank you for taking the time to write a review about Loews Chicago O'Hare. How exciting to read that you had the perfect stay! We are thrilled to hear that you plan on staying with us for the rest of the year. We are honored that you have chosen our hotel as your home away from home when visiting Chicago.... More 

Oshkosh, Wisconsin
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago via mobile

Stayed here the night before we flew the next early morning. We were greated outside by the bell hop. I didnt get any names but he was very nice and friendly. The front desk lady was also very nice. Ive stayed at several hotels and this is by far the best one ive stayed at. Check in was very quick.... More 

Helpful?
Thank Shawn K
Bernardo P, Front Office Manager at Loews Chicago O'Hare Hotel, responded to this review

Thank you for taking the time to write a review about Loews Chicago O'Hare. It’s great to read that you had a relaxing stay, even though it was only for 1 night! We are happy to hear that our bell hop and front desk team were very nice and helpful! Most importantly, we are thrilled that you found our hotel... More 

Chicago, Illinois
Level Contributor
78 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Beautiful hotel, large rooms, professional and helpful employees. The location is perfect. You are close to O'hare but don't hear a sound. You can walk to the Designer Outlet Mall. An inexpensive cab/uber can take you to the city EL train or the Metra rail in about 2 minutes. It's also about 2 minutes from a movie theater, live theatre,... More 

Helpful?
Thank shanchicago
Bernardo P, Front Office Manager at Loews Chicago O'Hare Hotel, responded to this review

Thank you for taking the time to write a review about Loews Chicago O'Hare. We are thrilled to hear that you experienced the best wedding ever! We couldn’t agree with you more, our hotel is in a great location. We are just minutes away from the CTA’s blue line, with easy access to downtown Chicago. And we are surrounded by... More 

Ashbourne, United Kingdom
Level Contributor
214 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I stayed here with a colleague on a one day stopover in Chicago. We arrived into O'Hare airport early evening and the excellent free shuttle bus took about ten minutes to reach the hotel, which is just outside the perimeter of the airport. It is a massive hotel, which is very modern, stylish and with grand public spaces. Check in... More 

Helpful?
Thank DerbyshireJames
Bernardo P, Front Office Manager at Loews Chicago O'Hare Hotel, responded to this review

Thank you for taking the time to write a review about Loews Chicago O'Hare. We are excited to read that you found our hotel to be great! That is correct, our hotel is just 10-15 minutes from O'Hare International. And our shuttle team is happy to provide shuttle our guests to and from the airport. Our Front Desk and Ashburn... More 

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