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All 16 Rosemont hotels

Loews Chicago O'Hare Hotel

4.5 of 5 Hotel   |   5300 N River Road, Rosemont, IL 60018 (Formerly InterContinental Chicago O'Hare)
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86%
Ranked #2 of 16 hotels in Rosemont
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 4 days ago
Katherine L Atlanta, Georgia
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718 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (129)
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English first
Atlanta, Georgia
1 review
5 of 5 stars Reviewed 4 days ago NEW

This is a great hotel - comfortable rooms that are great for relaxing during a busy week. The staff however make this hotel, everyone from the doorman, to the front desk staff, to the room service delivery staff. I am always greeted by name and given a warm welcome when I return.

Review collected in partnership with this hotel

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Koba B, Front Office Manager at Loews Chicago O'Hare Hotel, responded to this review

Thank you for taking the time to write a review about your recent experience at Loews Chicago O'hare. I am pleased that you had a wonderful experience. I truly appreciate the favorable rating and comments about our team members. We look forward to seeing you again real soon. More

Ohio City, Ohio
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Beautiful lobby and nice rooms but I doubt I'd repeat as a guest. First the "free Wi-Fi" in rooms does not work forcing you to buy the paid wifi, the store inside hotel goes beyond being over priced, I'd call it customer gouging, charging about 300% more than other retail outlets. The restaurant in hotel is disgusting, food is cheaply... More

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Koba B, Front Office Manager at Loews Chicago O'Hare Hotel, responded to this review

Thank you for choosing Loews Chicago O’Hare on your most recent stay. I appreciate the time you took to provide us feedback and comments about your experience. It is disappointing to see that your overall experience was not as pleasant as we would have hoped. Our prices are competitive with many of the hotels and the restaurants in the area.... More

Stockertown, Pennsylvania
Top Contributor
50 reviews 50 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 1 week ago

I work for a very large company who had us out to this hotel for a conference. Everything was done onsite. We had Breakfast,lunch,and dinner (including open bar) on the premises. I must say, they did a wonderful job accommodating the large 250+ of us. The beds were comfortable and the bathrooms were lovely. All in all a very nice... More

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Koba B, Front Office Manager at Loews Chicago O'Hare Hotel, responded to this review

Thank you for your recent visit at the Loews Chicago O'Hare. I am delighted that you have enjoyed your stay and the conference attended. I appreciate the wonderful comments about your stay and we look forward to seeing you again very soon. More

Boston, Massachusetts, United States
Senior Contributor
39 reviews 39 reviews
11 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

I last reviewed this as an Intercontinental hotel. I am pleased to say that this hotel is just as good now as under the old ownership. I spoke with some of the employees who said that while some of the managers changed, the rest have kept their jobs and seem happy with the new management. Its a great value. Well... More

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Koba B, Front Office Manager at Loews Chicago O'Hare Hotel, responded to this review

Thank you for taking the time to submit a review after your recent stay at Loews Chicago O'Hare. We really appreciate the favorable rating. I am delighted to see that your stay was an enjoyable one. You are indeed correct that we have changed ownership and management recently but our team remained the same for the most part. Our team... More

Thomaston, Georgia
Senior Contributor
36 reviews 36 reviews
12 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

This property close to O'Hare is modern and provides a good base for a stay near the airport. The rooms are large enough, modern and quiet. The bathroom features a fantastic shower although there is little or no counter space to put any toiletries. The meeting space is abundant and the hotel staff is extremely attentive, especially the AV group.

Was this review helpful? Yes
Koba B, Front Office Manager at Loews Chicago O'Hare Hotel, responded to this review

Thank you for taking the time to write a review about your recent stay at Loews Chicago O’Hare! I am glad to hear that you found your stay enjoyable. We appreciate your feedback and comments on the attentiveness of our staff. We hope to see again very soon. Sincerely, Koba Bruce More

Rockville, Maryland
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 2 weeks ago

We stayed for one night at Loews (Rosemont) and the room did not have the higher end amenities like a typical icon as Loews. There were molds in between of glass tiled shower, Carpet was very dirty and old, there was stain on the lamp shades and the area of a shower had dirty grout and caulking. This is not... More

Was this review helpful? Yes 4
Koba B, Front Office Manager at Loews Chicago O'Hare Hotel, responded to this review

Dear Guest, Thank you for taking the time to write a review about your recent stay at Loews Chicago O’Hare! I’m very disappointed to hear about your experience at our property. Please allow me to reassure you that our standards of service and cleanliness are much better than what you have experienced. I sent you a private message and I... More

Rosemont
1 review
5 of 5 stars Reviewed 2 weeks ago

This is definitely one of the more comfortable and pampered stays I've had at a hotel in quite a long time. I travel frequently for work, but this was the first time my company utilized a Loews property since I started traveling. I was incredibly impressed with the cleanliness, courtesy, and overall experience at the hotel. Visually, the hotel is... More

Review collected in partnership with this hotel

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Koba B, General Manager at Loews Chicago O'Hare Hotel, responded to this review

Thank you for taking the time to write a review about your visit at Loews Chicago O'Hare. I am thrilled that you enjoyed your stay. I appreciate the positive review and I hope to see back soon. Thank you Koba Bruce Director of Front Office More

Rosemont, Illinois
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

Hotel is clean but not same experience we had it when used to be intercontinental. Don't book room with breakfast package '' toast your arrival'' front desk staff not aware of it . I paid $26 extra per day for breakfast that was declined! . When I spoke to front desk lady first day of arrival she said no breakfast... More

Was this review helpful? Yes 1
Koba B, Front Office Manager at Loews Chicago O'Hare Hotel, responded to this review

Thank you for taking the time to write a review about your visit at Loews Chicago O'Hare. I am disappointed to hear that you had so many challenges with the package you booked. Please accept my sincere apologies for the confusion you experienced with the Front Desk and the elements included in your room package. Again, thank you for taking... More

Sacramento, California
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I've stayed at a lot of hotels over the years and the customer service and energy that the front staff (Basia and Gosia) brings to this Loews hotel really stood out to me. These two ladies turned me into a Promoter and I would highly recommend this hotel to other travelers.

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Koba B, Front Office Manager at Loews Chicago O'Hare Hotel, responded to this review

Thank you for taking the time to write a review about your recent stay at Loews Chicago O’Hare! I am glad to hear that you found your stay enjoyable. We appreciate your feedback and we will be sure to pass your comments along to the team members mentioned. We hope to see again very soon. More

Rosemont
1 review
5 of 5 stars Reviewed 3 weeks ago

Very pleased and will be a returning customer. Wish parking had a flat rate for guest. The staff was excellent and the hotel suit was modern, very clean and comfy. Location was perfect to enjoy the Rosemont area.

Review collected in partnership with this hotel

Was this review helpful? Yes
Koba B, Front Office Manager at Loews Chicago O'Hare Hotel, responded to this review

Thank you for taking the time to write a review about your recent stay at Loews Chicago O’Hare! I am glad to hear that you found your stay enjoyable. We appreciate your feedback and comments on the friendliness of our staff. We hope to see again very soon. More

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Hotel Summarization (Beta)

What travelers say

  • Very nice(11)
  • Room service(9)
  • Breakfast buffet(3)
  • Capital Grille(3)

Additional Information about Loews Chicago O'Hare Hotel

Address: 5300 N River Road, Rosemont, IL 60018 (Formerly InterContinental Chicago O'Hare)
Phone Number:
Location: United States > Illinois > Rosemont
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Loews Chicago O'Hare Hotel 4.5*
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Also Known As:
Intercontinental Chicago o`Hare Hotel Rosemont
Intercontinental Hotel Rosemont

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Amenities

Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access Airport Transportation
Hotel Style
#1 Romantic Hotel in Rosemont #2 Business Hotel in Rosemont
Hotel Class
Official Description (provided by the hotel)
Loews Chicago O'Hare is the area's first luxury hotel with its very own art gallery featuring a full-time curator and monthly art exhibitions. The works of Chicago's most intriguing artists are displayed throughout the hotel. After dinner enjoy live entertainment in our very own Montrose Theatre. Architecture buffs will enjoy a visit to the Frank Lloyd Wright Home while sports fans can attend a game at nearby Wrigley Field. We are located just minutes from O Hare International Airport and 14 miles west of downtown Chicago, making us the perfect destination for business and conference guests. ... more   less 
Number of rooms
556

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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