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Holiday Inn Express Chicago O'Hare

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6600 North Mannheim Road, Rosemont, IL 60018
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Holiday Inn Express Chicago O'Hare
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Holiday Inn Express Chicago O'Hare
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438 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Holiday Inn Express Chicago O'Hare
See the most recent reviews
Palmer Lake, Colorado
Top Contributor
102 reviews 102 reviews
16 hotel reviews
52 helpful votes 52 helpful votes
3 of 5 stars Reviewed May 8, 2013

Given that we only used the room to change clothes, shower and a short sleep for one night it was what we needed. Very basic but clean and comfortable. We didn't know that it was so far from the Loop or the Lake which we spent the majority of out time at, and that the cab ride was going to... More 

Was this review helpful? Yes
Adam M, General Manager at Holiday Inn Express Chicago O'Hare, responded to this review

ReidArnold, Thank you very much for the kind review I truly do appreciate it and I will be sure to share you feedback with the staff. Hopefully, next time you are in the area you will be able to stay a little longer with us and enjoy some of the amenities. Have a wonderful week! Adam Miller General Manager More 

Minneapolis
Contributor
19 reviews 19 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 7, 2013

This is a great place to stay and have meetings. Room was nice - great beds and linens. Food the hotel catered for our event was excellent - gourmet, above and beyond my expectations. Every staff person I interacted with was unusually helpful, gracious and positive. Right down to the electrician who changed a lightbulb in our room.Wireless worked for... More 

Was this review helpful? Yes
Adam M, General Manager at Holiday Inn Express Chicago O'Hare, responded to this review

EliasandTheGute, Thank you very much for the kind words I truly do appreciate it and will be sure to share your feedback with the staff. Have a wonderful week! Sincerely, Adam Miller More 

Winston-Salem, North Carolina, United States
Senior Contributor
38 reviews 38 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed April 27, 2013 via mobile

Big issue with Internet connectivity, even at computers in the business center, super slow. Hotel blames provider but I do not believe it. Gym equipment old and outdated. If you can leave without those two rooms are average and so is location.

Was this review helpful? Yes
Adam M, General Manager at Holiday Inn Express Chicago O'Hare, responded to this review

Hernan M, Thank you so much for the review I truly do appreciate it and know the only way we can improve is by having customers like you let us know. I do apologize about the internet and completely understand your frustrations. We are in the process of upgrading our internet line coming into the hotel which will increase the... More 

Watertown, South Dakota
2 reviews
4 of 5 stars Reviewed April 17, 2013

We arrived to find out that our reservation was mistakenly made for one week later than our arrival date. Esmeralda pointed out that the hotel was mostly full but found us rooms anyway. The rest of the staff were great also. The "wheel of fortune" at the front desk is a fun touch. I would stay here again the next... More 

Was this review helpful? Yes
Adam M, General Manager at Holiday Inn Express Chicago O'Hare, responded to this review

SunriseRummage, I am happy to see that Esmeralda went above and beyond for you to ensure you were taking care of. I am glad you liked the “Spin the Wheel” game it is just another way to recognize you as a Priority Club member and say thank you for staying with us. If there is anything I can do for... More 

Nebraska
Top Contributor
66 reviews 66 reviews
16 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed April 17, 2013

This Holiday Inn Express was easy to get to, close to the Chicago O'Hare airport. It also had a small convenience room with water, soda, wine, chips, food, candies, etc for purchase. The hotel staff was accommodating and efficient. The room was spacious and clean. Free internet. Free breakfast. Great rate. Why pay more when traveling on business? Beds are... More 

Was this review helpful? Yes
Adam M, General Manager at Holiday Inn Express Chicago O'Hare, responded to this review

bluedogNebraska, It is truly nice to see that we exceeded your expectations and that you posted a review letting others know. My staff works hard here to please all customers with our service and cleanliness and I know it is nice for them to be able to see that there hard work is paying off. Thank you once again and... More 

Milton Keynes, United Kingdom
Top Contributor
96 reviews 96 reviews
12 hotel reviews
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed April 16, 2013

Stayed at this hotel for 1 night, on my way from London to Seattle. +'s: Relatively clean and tidy rooms. Good size rooms Free wifi at reasonable speeds (~ 2Mbps) Free airport Shuttle -'s: Breakfast was VERY disappointing...No hot food available, not even pancakes! The hotel-operated airport shuttle is complementary...Although it was NEVER on time, it is very useful as... More 

Was this review helpful? Yes
Adam M, General Manager at Holiday Inn Express Chicago O'Hare, responded to this review

Man_MJ, Thank you very much for the review I truly do appreciate it and know the only way the hotel will improve is by having loyal guest like you letting us know. Is there a chance you can email me your information so I can look into your reservation? My email address is amiller@hieohare.com and my phone number is 847-544-7515.... More 

Chicago, Illinois
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 12, 2013

I was amazed and grateful for the consideration and thoughtfulness provided by Magda, a manager at this hotel who handled an unforseen circumstance for us. Truly, one of the most caring and cheerful hotel management personel I have ever met! Thanks so much Magda... you're a doll!

Was this review helpful? Yes
Adam M, General Manager at Holiday Inn Express Chicago O'Hare, responded to this review

jan s, Thank you very much for the kind review I truly do appreciate it and will be sure Magda gets noticed for her efforts. Have a wonderful rest of the week! Sincerely, Adam Miller More 

Bloomington, Illinois
Senior Contributor
23 reviews 23 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed April 7, 2013 via mobile

A little tricky finding it but it is so convenient to Rosemont that it makes up for any short comings. The rooms are a good size and love having a fridge in the room. Lots of space for breakfast. I do wish they would give you 4 sets of towels when you have 2 beds.

Was this review helpful? Yes
Adam M, General Manager at Holiday Inn Express Chicago O'Hare, responded to this review

Susan T, Thank you very much for the kind review I truly do appreciate it! I am glad the hotel was able to meet your expectations and look forward to having you stay with us in the future. Please do nto hesitate to let me know if I can every do anything for you regarding my hotel. Have a wonderful... More 

Rio Grande City, Texas
1 review
5 of 5 stars Reviewed April 3, 2013

it was a pleasure my staying, my kids loved the pool time i had surgery the same day of my check in so I used the hotel like my recovery. Esmeralda and Brittany at the front desk were the best, very nice and profesional. But the best expirence was getting stuck in the elevator but front desk service took care... More 

Was this review helpful? Yes
Adam M, General Manager at Holiday Inn Express Chicago O'Hare, responded to this review

Gerardop110, Thank you so much for the rave review I truly do appreciate it! I will be sure to share your feedback with Brittany and Esmeralda and commend them for doing a wonderful job. We look forward to seeing you again in the near future. Have a great week! Sincerely, Adam Miller More 

Mission Viejo, California
Senior Contributor
25 reviews 25 reviews
11 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed March 29, 2013

What a pleasure to arrive late afternoon after a busy conference week in Chicago and be greated as warmly as I was treated at the five-star Park Hyatt. I had an early flight the next morning and wanted to be close to O'Hare, so picked Holiday Inn Express. Cecelia at the front desk could not have been nicer. They had... More 

Was this review helpful? Yes
Adam M, General Manager at Holiday Inn Express Chicago O'Hare, responded to this review

Shannon I, Thank you very much for the great review we truly do appreciate it! I will be sure to share you feedback with Cecilia and the rest of the staff as well as commend her for her efforts. Customer service is our number one focus and I am glad you experienced it and shared for others to see. Have... More 

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