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Hyatt Regency O'Hare

#11 of 16 Hotels in Rosemont
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9300 West Bryn Mawr Avenue, Rosemont, IL 60018
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Hyatt Regency O'Hare
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Hyatt Regency O'Hare
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1,222 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Hyatt Regency O'Hare
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Michigan
Contributor
19 reviews 19 reviews
19 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed September 25, 2011

Nice and modern, newly redone Hyatt. Pro's, really nice bed, like a great big pillow! Attractive room and Lobby, common areas. Short walk to the Metro into downtown, great breakfast buffet and very helpful, pleasant staff. Con's....... Room was not quiet. We could hear hall noise and the couple fighting in their room next door. Only place to eat a... More 

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san antonio
Top Contributor
259 reviews 259 reviews
88 hotel reviews
74 helpful votes 74 helpful votes
3 of 5 stars Reviewed September 24, 2011

Nothing special here. New lobby and regency lounge ( if your GP member), rooms vary from cruise ship small ( located in the round tower) and average ( executive tower). If you like steak you do have some dinning options that are within walking distance including Gibson's & Mortons. Having stayed at most of the other properties on the strip... More 

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HyattOHare, Manager at Hyatt Regency O'Hare, responded to this review

Dear Valued Guest: Thank you for your loyalty with our Gold Passport frequent stay program. Want to also mention that we are the only hotel in Rosemont that offers fresh Sushi. Please contact me for additional questions and amenities the hotel has. Thank you, Nicole Casey nicole.casey@hyatt.com More 

Los Angeles, California
1 review
3 of 5 stars Reviewed September 23, 2011

I'm sure there are beautiful rooms in this hotel. Mine wasn't one of them. Mine was fine though. It was clean. I was here for a big conference and my room was in the Executive section. I have a huge bruise on my leg from bumping into the desk because the space between the desk and bed was too close.... More 

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HyattOHare, Manager at Hyatt Regency O'Hare, responded to this review

Dear Valued Guest, My apologies for the injury you sustained while in your guest room, I truly hope you enjoyed your experience while you were with us. Our hotel provides many types of accommodations with different views and I would be happy to explore those options if your travels bring you back to our hotel. Please feel free to email... More 

stanwood,iowa
Senior Contributor
39 reviews 39 reviews
18 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed September 21, 2011

We have stayed at this hotel a few times and LOVE IT!!! it is beautiful and clean and I always ask for floor 10 and they are always able to accomodate that. Great customer service and it just feels great. I have not tried their shuttle service to Ohare but I will surely consider this hotel as an option for... More 

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HyattOHare, Manager at Hyatt Regency O'Hare, responded to this review

Thank you for your loyalty it is great that you have chosen us as your preferred hotel we hope to see you soon. Our hotel shuttles run every 15 minutes after 4am directly to O'Hare, please let me know if you would need further assistance. Nicole Casey nicole.casey@hyatt.com More 

Princeton, Iowa
1 review
1 of 5 stars Reviewed September 20, 2011

My wife has stayed there twice in the past two years and both times have been overcharged on our bill. The last charge we got over billed $294. This place is an absolute joke and we will NEVER stay there again.

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HyattOHare, Manager at Hyatt Regency O'Hare, responded to this review

Dear Valued Guest; Your business is very important to us, I must apologize for the billing errors and would like an opportunity to make this right. Please feel free to contact me to discuss further. Thank you, Chris Ortiz chris.ortiz@hyatt.com More 

West Monroe
Top Contributor
141 reviews 141 reviews
39 hotel reviews
90 helpful votes 90 helpful votes
5 of 5 stars Reviewed September 18, 2011

I used this hotel because it was close to the airport. I flew into Chicago, rented a car, drove 70 miles to wedding, drove back to hotel, stayed overnight, and flew out the next morning. I got this site thru a "Name your Price" site. The price was very attractive, but not quite as attractive as the hotel experience. The... More 

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HyattOHare, Manager at Hyatt Regency O'Hare, responded to this review

I am delighted to hear that you would recommend the Hyatt Regency O'Hare. We strive to exceed our guests' expectations and I look forward to sharing your feedback regarding the professional service you received. We hope to see you again soon. Best, Nicole Casey Operations Training Manager Nicole.Casey@Hyatt.com More 

Atlanta, Georgia
Senior Contributor
33 reviews 33 reviews
9 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed September 18, 2011

We spent the last 5 days at the Hyatt Regency O'Hare Rosemont for a conference. The hotel was just "ok" by business hotel standards. This hotel needs some refreshing with regard to carpets etc. as it feels dingy and old. The decor was a bit tacky, kind of retro 70's but trying hard to be the new mod...just didn't quite... More 

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HyattOHare, Manager at Hyatt Regency O'Hare, responded to this review

Thank you for staying with us. Feedback such as yours is invaluable and will certainly be shared with the team. I apologize that we were unable to exceed your expectations. Please feel free to contact me directly with any concerns regarding the various organizations within the hotel. Best, Nicole Casey Operations Training Manager Nicole.Casey@Hyatt.com More 

Illinois
Top Contributor
53 reviews 53 reviews
25 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed September 15, 2011

Was here for one night before a flight out of Ohare. Very modern and updated hotel. Very nice rooms lobby everything. Stayed for 62$ through expedia no name hotel deals. 22$ for parking sucks though and then 13$ tax so basically $100.00 by the time its all said and done. But that's Chicagoland for ya.

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HyattOHare, Manager at Hyatt Regency O'Hare, responded to this review

Thank you for taking the time to review our hotel. Your business is much appreciated. We hope that you will keep us in mind your next visit to the Chicagoland area. Best, Nicole Casey Operations Training Manager --------- More 

Spring, Texas
Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 12, 2011

Stayed here for 5 nights over Labor Day weekend. Very stylish & modern hotel. The staff was very nice & helpful and housekeeping was great. The bar/restaurant was enjoyable. Barstaff is pleasant and attentive. Location is great as local highways are easily accessible. Rail line to Chicago downtown is a 7 minute walk. Parking is expensive ($25/day) but not surprising... More 

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HyattOHare, Manager at Hyatt Regency O'Hare, responded to this review

Thank you for your kind words about our facility we are certainly proud of our $64 million dollar renovation and we continue to modify our products to stay competitive. Due to our location we near the O'Hare international airport, CTA BLUE LINE, Donald E. Stephens Convention Center; we have a small guest fee of $22 for self-parking. We look forward... More 

Ames, Iowa
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed September 12, 2011

Stayed here for only one night. The building looks old. The common areas look old/tired as well. My room on the 7th floor had a nice view, however. And I did like the bed and the pillows at the Hyatt. The high-definition plasma TV worked fine as well. The bathroom was a bit small though. For those flying out of... More 

Was this review helpful? Yes
HyattOHare, Manager at Hyatt Regency O'Hare, responded to this review

Thank you for staying with us. Feedback such as yours is invaluable and will certainly be shared with the team. Should you find yourself in the area again, please feel free to contact me directly so that we can ensure you have a room that you will enjoy. Best, Nicole Casey Operations Training Manager Nicole.Casey@Hyatt.com More 

Hotel Review Summarization

What travelers say

  • Very nice(14)
  • Executive wing(4)
  • Convention center(4)
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