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Hyatt Regency O'Hare

#10 of 16 Hotels in Rosemont
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9300 West Bryn Mawr Avenue, Rosemont, IL 60018
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Hyatt Regency O'Hare
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Hyatt Regency O'Hare
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1,248 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Hyatt Regency O'Hare
See the most recent reviews
Hayden Lake, ID
Top Contributor
159 reviews 159 reviews
27 hotel reviews
87 helpful votes 87 helpful votes
4 of 5 stars Reviewed May 28, 2013

We booked this hotel only after arriving in Chicago all the way from Venice. We didn't expect to be in Chicago for the night, but had last minute changes in our plans. The hotel was clean, modern, and well equipped with a very comfortable bed. For some reason there was only onerestaurant open in this whole enormous hotel that night,... More 

Was this review helpful? Yes
HyattOHare, Manager at Hyatt Regency O'Hare, responded to this review

We're delighted to hear you enjoyed your stay at the Hyatt Regency O'Hare! We hope to welcome you back in the near future and hopefully you can try our other restaurant options such as O'H American Grill and our famous convenient shop, Perks, that is open from 4am-2am everyday. More 

Houston, Texas
Senior Contributor
43 reviews 43 reviews
14 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed May 28, 2013

My first stay at the hotel a couple of years back was good but nothing remarkable. My more recent stay was a definite improvement. The staff was very hospitable, friendly and professional-- more so than my first visit. The room was very clean and good-sized. When I had an issue with my key card the front desk quickly remedied the... More 

Was this review helpful? Yes
HyattOHare, Manager at Hyatt Regency O'Hare, responded to this review

Thanks so much for the review, wmjtraveler77! We are glad to hear that we surpassed your previous expectations of the Hyatt Regency O'Hare. It is truly a pleasure to serve you, please come see us again soon! More 

Toronto, Canada
Top Contributor
163 reviews 163 reviews
57 hotel reviews
114 helpful votes 114 helpful votes
5 of 5 stars Reviewed May 22, 2013

I have to say that I think this is the nicest airport hotel that I have ever stayed in. I paid a meeting rate of $155 plus taxes for a total $175 for one night. The shuttle arrived in a timely manner and it was less than a 10 minute drive to the hotel. The lobby was beautiful, the restaurant... More 

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HyattOHare, Manager at Hyatt Regency O'Hare, responded to this review

Thank you for the outstanding review of our hotel, Hyatt Regency O'Hare. We are very proud that we exceeded your expectations and look forward to your visit again in the future! More 

Atlanta, Georgia
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed May 21, 2013

First of all, the good. The building was aesthically pleasing, with a friendly staff. with convenient bars and restaurants. But smokers beware, the 'designated' smoking area was also the dog walk area. Now the bad. Let me begin by explaining that my husband lost both of his legs while serving in the military and is now confined to a wheelchair.... More 

Was this review helpful? Yes 2
HyattOHare, Manager at Hyatt Regency O'Hare, responded to this review

We were really upset to hear about your recent stay. Your honest feedback is essential for us to continue to improve the service we provide. We truly apologize that we were not able to deliver the service that we always try to provide to our guests. We would love to address your concerns and welcome you back in the very... More 

Silver Spring, MD
Top Contributor
57 reviews 57 reviews
34 hotel reviews
72 helpful votes 72 helpful votes
3 of 5 stars Reviewed May 21, 2013

Stayed here one night for business. Very convenient to the airport, it's a standard Hyatt with clean, functional rooms. Bed and pillows were comfortable. Bathroom is tiny but functional - small shower, no tub. I don't know why Hyatt doesn't invest in shower heads or towels like their competitors, but these are very average. Nice gym with both cardio and... More 

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HyattOHare, Manager at Hyatt Regency O'Hare, responded to this review

Thank you so much for taking the time to review our hotel! We truly appreciate your feedback. Perks, our convenient entry level shop is open 22 hours a day (4:00am-2:00am) and is an fantastic feature of our hotel! We look forward to having you again in the future! More 

Chicago, Illinois
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed May 19, 2013

Since mid 2000, my significant partner and I would stay at this hotel for Anime Central. Because we enjoyed our previous stays, we could never imagine staying elsewhere and is always determined to get a room here. As usual, our stay was excellent until Sunday morning where I had an altercation with an employee whom I thought was a staff... More 

Was this review helpful? Yes 1
HyattOHare, Manager at Hyatt Regency O'Hare, responded to this review

I am so sorry for the experience you had at our hotel. I hope this does not deter you from staying with us again. As you know, Anime Central is a very large and great program that we get to host and we are only hopeful you will choose us again for their next event. We are glad though that... More 

Woodland Hills, CA
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
44 helpful votes 44 helpful votes
2 of 5 stars Reviewed May 18, 2013

I guess I should have had lower expectations when coming here, but I didn't. And subsequently, was disappointed. The Hyatt and I got off on the wrong foot from the get go at check in. The front desk clerk could not find my registration and told me there was no record of a reservation and flippantly said that they were... More 

Was this review helpful? Yes 1
HyattOHare, Manager at Hyatt Regency O'Hare, responded to this review

We were so disappointed to hear about your stay. We sincerely apologize that we were not able to provide you with the service that we try to always provide to our guests. We would love to address your concerns and welcome you back in the very near future. Your honest feedback is essential for us to continue to improve the... More 

Chicago, Illinois
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed May 17, 2013

I booked 3 rooms for 1 night at this hotel for my business partners from out of the country. When we checked in we expected large 2 queen bed rooms as photos on their website but what we got was very small, yes, about 150-200 square foot rooms with bathrooms as small as, well, you can barely turn around with... More 

Was this review helpful? Yes 1
HyattOHare, Manager at Hyatt Regency O'Hare, responded to this review

I am truly sorry that you encountered problems during your stay. I can assure you that your feedback will be shared, so that we can work to resolve this from happening in the future. The current layout of our hotel is built on the idea of two "towers." We have 1,096 rooms in our hotel but they are split between... More 

Chevy Chase, Maryland, United States
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 8, 2013

This Hyatt is just off the freeway near O'Hare Airport. It is not an exotic location for walking to Downtown attractions, but is much less expensive and all the cool Downtown stuff is a short "El" ride away. I find the enormous open space and greenery in the main lobby very soothing and refreshing -- it is a great place... More 

Was this review helpful? Yes
HyattOHare, Manager at Hyatt Regency O'Hare, responded to this review

Jeffrey U, thanks for the great review of the Hyatt Regency O'Hare! We agree that our atrium is outstanding and the fresh greenery in our lobby is something that we're very excited to have. The "El" train is a great and convenient way to reach downtown while you're staying with us. We look forward to your return to the Hyatt... More 

Atlanta, Georgia
Top Contributor
68 reviews 68 reviews
40 hotel reviews
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed May 7, 2013

Hyatt has always been an odd brand to me, relatively nice properties with a Motel 6 service and amenity set. Example: this O'Hare Hyatt is a nice place, beautiful lobby and bar, nice conference rooms, etc. Very nice television features and comfortable beds. Yet it has thin towels and a bathroom from 1970 and dated rooms overall. Conference facilities are... More 

Was this review helpful? Yes
HyattOHare, Manager at Hyatt Regency O'Hare, responded to this review

Bradley A, Thank you so much for your feedback on our hotel! To accommodate the needs of everyone we serve, 1% of our guest rooms are smoking rooms; which equals to around 9 rooms here at our hotel. When we are sold out, sometimes we are unfortunately dealt with the situation where we have to put a guest in a... More 

Hotel Review Summarization

What travelers say

  • Very nice(14)
  • Executive wing(4)
  • Convention center(4)
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