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All 16 Rosemont hotels

Doubletree Hotel Chicago O'Hare Airport - Rosemont

3.5 of 5 Hotel   |   5460 N. River Road, Rosemont, IL 60018
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77%
Ranked #5 of 16 hotels in Rosemont
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
Kevin S Plano, United States
  • Overview
  • Reviews (593)
  • Photos (92)
  • Amenities
  • Q&A (1)
  • Room tips (67)
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593 people have reviewed this hotel

Traveler rating
    255
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    79
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (67)
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English first
Plano, United States
1 review
5 of 5 stars Reviewed yesterday NEW

Beautiful hotel, helpful staff, And a great tasting cookie. Shame It didn't come with milk but it was okay, I had milk myself anyways. The room was also great. The bed was so comfortable. I'm definitely coming back next year for Anime Midwest 2015!

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Lubbock, United States
1 review
5 of 5 stars Reviewed 4 days ago NEW

The stay very pleasant will stay again if I come back to Chicago will stay again.The staff was very helpful in every way.The room was very nice and well arranged.My only complants are paying to park if you stay there and paying for internet.

Review collected in partnership with DoubleTree by Hilton

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Sherwood, United States
1 review
3 of 5 stars Reviewed 6 days ago NEW

Very nice accommodations and location while using the Conference Center. We enjoyed the Entertainment center behind the hotel for food and drinks. We were able to sit outside because the weather was beautiful. All of the restaurants, bars staff were very nice. They had beach Volleyball tournament going on during our stay. We understand on Thursdays there is live music.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Anna P, Manager at Doubletree Hotel Chicago O'Hare Airport - Rosemont, responded to this review

Thank you for taking time to review our hotel. We are delighted to hear that you had a great experience, and enjoyed all the amenities located near our hotel. Again, thank you for your response and for taking the time to let us know your opinion; please know that we value your business and we look forward to being of... More

Manila, Philippines
Reviewer
5 reviews 5 reviews
3 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

Over the past 2 years, I've been staying here yearly for 1 week - on company training convention. I can say the their front office staff needs to be more consistent in delivering their brand and promise; 1.)First time stay and on late night check-in : No welcome cookie-, front desk curt and unwelcoming (feedback given to post-stay CSAT e-mail... More

Was this review helpful? Yes
Anna P, Manager at Doubletree Hotel Chicago O'Hare Airport - Rosemont, responded to this review

Thank you for taking the time to provide us with feedback regarding your stays. We are working very hard to provide all of our guests with the products and services that you expect when you stay at a DoubleTree. Your comments indicate that you had a number of areas in which we failed to meet your expectations for which we... More

Randolph, United States
1 review
1 of 5 stars Reviewed 1 week ago NEW

My room was next to Fitness Room that was open 24/7. The wall between my room and the Fitness was paper thin. I could not sleep a wink. Apparently there are people who like to exercise at all times of the day and night. They kept pounding away. I simply fail to understand why you would put your guests in... More

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Anna P, Manager at Doubletree Hotel Chicago O'Hare Airport - Rosemont, responded to this review

Thank you for taking the time to review our hotel; it is always disappointing when a customer experience is less than expected. Please accept our sincere apologies. We are taking corrective measures to ensure that guest staying close to the Fitness Center have a great stay. Again, thank you for your response and for taking the time to let us... More

Huntsville, Texas
Top Contributor
50 reviews 50 reviews
8 hotel reviews
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed at the Doubletree during my wife's conference, which was held at the hotel. The property is well maintained and the staff, througout the hotel, was friendly and provided first-rate service. If you are looking for something near O'Hare, this is a great value. The hotel has shuttle service to the airport and it is within walking distance of... More

Was this review helpful? Yes 1
Anna P, Manager at Doubletree Hotel Chicago O'Hare Airport - Rosemont, responded to this review

Thank you for taking time to review our hotel. We are delighted to hear that you had a great experience, and the staff provided first-rate service.Your comments will be shared with our staff. Again, thank you for your response and for taking the time to let us know your opinion; please know that we value your business and we look... More

United States
1 review
3 of 5 stars Reviewed 1 week ago

Nice hotel, but service was not up standards. Called Friday night and asked for extra blankets, they never brought them. Sunday morning there was not hot water and we all had to take cold showers, not even an apology when we checked out. Took over 10 minutes to get the valet to get our car as there was nobody at... More

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
ESDTMGR, Manager at Doubletree Hotel Chicago O'Hare Airport - Rosemont, responded to this review

Thank you for taking the time to review our hotel; it is always disappointing when a customer experience is less than expected. Please accept our sincere apologies. We can assure you, as soon as we were informed of the hot water issue, corrective steps were taken immediately. Your other experiences were reviewed with our staff and we are taking the... More

Logansport, Ind., United States
1 review
5 of 5 stars Reviewed 1 week ago

Enjoyed the stay very much. People were very good in customer service. Made you feel at home. Rooms was very clean. Wasthere for Convention at Rosemont Convention Center. Excellant location in regars to Center. Across the street.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
ESDTMGR, Manager at Doubletree Hotel Chicago O'Hare Airport - Rosemont, responded to this review

Thank you for taking time to review our hotel. We are delighted to hear that you had a great experience, and the staff made you feel at home. We truly appreciate your kind words. Again, thank you for your response and for taking the time to let us know your opinion; please know that we value your business and we... More

Grand Rapids, Michigan
1 review
5 of 5 stars Reviewed 2 weeks ago

Wonderful nice quiet hotel. Pool was nice, bar looked great but I didn't drink. Coffee shop was a little small but nice. Staff great, room quiet and room service was excellent. Will stay again. Close to Blue line for easy downtown access without driving.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
ESDTMGR, Manager at Doubletree Hotel Chicago O'Hare Airport - Rosemont, responded to this review

Thank you for feedback and for choosing our hotel. We are delighted to hear that you had a great experience. We truly appreciate your kind words and will be shared with the staff. Again, thank you for your response and for taking the time to let us know your opinion; please know that we value your business and we look... More

Senior Contributor
38 reviews 38 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 2 weeks ago

This hotel needs a refurbishment in the rooms and with the staff. We stayed 2 nights and noted a staff that was inadequate to handle the work load. At 6 PM they were still servicing rooms when we popped back to the hotel before dinner. We returned to room at 10:30 PM and there had been no sign of a... More

Was this review helpful? Yes
ESDTMGR, Manager at Doubletree Hotel Chicago O'Hare Airport - Rosemont, responded to this review

Thank you for taking the time to provide us with feedback regarding your most recent stay. It is always disappointing when a guest’s experience is less than what is anticipated. Your comments indicate that you had a number of areas in which we failed to meet your expectations. Please accept our sincerest apologies. I can assure you, your feedback has... More

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Additional Information about Doubletree Hotel Chicago O'Hare Airport - Rosemont

Address: 5460 N. River Road, Rosemont, IL 60018
Phone Number:
Location: United States > Illinois > Rosemont
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Doubletree Hotel Chicago O'Hare Airport - Rosemont 3.5*
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Also Known As:
Doubletree Rosemont
Rosemont Doubletree

92 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#4 Family Hotel in Rosemont #5 Business Hotel in Rosemont #8 Romantic Hotel in Rosemont
Hotel Class
Official Description (provided by the hotel)
The Doubletree O'Hare Rosemont is located adjacent to the Donald E. Stephens Convention Center and five minutes from O'Hare International Airport (ORD) via our 24-hour complimentary hotel shuttle. Recently award 4 Diamond AAA rating. Hi-Spd Internet available in guest rooms for a nominal fee. Parking with in/out privileges: $20/day; Valet Parking: $28/day. ... more   less 
Number of rooms
369

Questions & Answers

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1 question
13 days ago

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