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Doubletree Hotel Chicago O'Hare Airport - Rosemont

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5460 N. River Road, Rosemont, IL 60018
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Doubletree Hotel Chicago O'Hare Airport - Rosemont
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Doubletree Hotel Chicago O'Hare Airport - Rosemont
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763 reviews from our community

Traveler rating
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    104
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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San Antonio, TX
Top Contributor
130 reviews 130 reviews
52 hotel reviews
99 helpful votes 99 helpful votes
2 of 5 stars Reviewed 1 week ago

I stayed here after a cancelled flight at O'Hare.  Even at midnight, traffic to get to the hotel was bad due to construction. The checkin staff was  inconsiderate, as they stopped helping me for a while to assist the pilots that came in behind me.  The room was spacious and clean. The doors slam loudly when entering, so you get... More 

Was this review helpful? Yes 1
ESDTMGR, Manager at Doubletree Hotel Chicago O'Hare Airport - Rosemont, responded to this review

BeakerTX, Thank you for taking the time to write a review about your recent stay at our hotel. We sincerely appreciate your feedback and apologize you were disappointed in the comfort and appointment of our suites. We will take your comments under consideration as we continually work to improve our guest experience and we hope you will consider staying with... More 

Weatherford, Oklahoma
Top Contributor
171 reviews 171 reviews
30 hotel reviews
61 helpful votes 61 helpful votes
4 of 5 stars Reviewed 1 week ago

Had just one night in Chicago with business near the airport, so I chose this Doubletree. The airport shuttle was a plus (pickup from Shuttle Area 3). I found the front desk staff very friendly and professional. The valet crew was also very professional. The room was comfortable and very roomy. There was an easy chair, which is a big... More 

Was this review helpful? Yes
ESDTMGR, Manager at Doubletree Hotel Chicago O'Hare Airport - Rosemont, responded to this review

Cattleman007 , Thank you so much for taking the time to leave a review after your recent stay here. We are so pleased to hear that you enjoyed your experience here with us from the friendly professional staff, to our location and great breakfast as well. We hope to be able to welcome you back on your next visit to... More 

1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

Akilah Stevens made my stay at the double tree in Rosemont, Chicago the best visit I have ever had, she went above and beyond any hotel clerk I have ever experienced from and other hotel. This is an A++++ Visit. I will be a repeat customer because of this employee.

Was this review helpful? Yes
ESDTMGR, Manager at Doubletree Hotel Chicago O'Hare Airport - Rosemont, responded to this review

Zehknm, Thank you so much for taking the time to leave us a review after your recent stay. We are so very pleased to hear how much you enjoyed your experience here including our great staff. We hope to be able to welcome you back again on your next visit to the area. Best Wishes, Jessica More 

Sebastian, Florida
Senior Contributor
46 reviews 46 reviews
18 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This was a pleasurable stay. The rooms are large, clean, new and all the amenities are top shelf. Really well located and attached is Gibsons Steak House one of the premier Chicago spots. Reasonably priced. The staff are very friendly and supportive.

Was this review helpful? Yes 1
ESDTMGR, Manager at Doubletree Hotel Chicago O'Hare Airport - Rosemont, responded to this review

Skokboks, Thank you so much for taking the time to leave a review after your recent stay. We are so pleased to hear that you enjoyed your experience with us from the friendly supportive staff to the great location. We hope to be able to welcome you back again on your next visit to the area. Best Wishes, Jessica More 

Colleyville, Texas
Top Contributor
107 reviews 107 reviews
8 hotel reviews
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Convenient location near O'Hare Airport and my destination... and there's a Gibson's Steakhouse inside. They did run me all the way to a far room only to find that the key did not work, so I had to go all the way back down to the front desk and back again. They claimed that particular terminal was not making good... More 

Was this review helpful? Yes 2
ESDTMGR, Manager at Doubletree Hotel Chicago O'Hare Airport - Rosemont, responded to this review

CMYKirk , Thank you so much for taking the time to leave a review of your recent stay with us. We are very sorry to hear that you did not find an apology for your inconvenience regarding your room key. We are however pleased to hear that you enjoyed your experience as far as location, room, and our huge shower.... More 

San Francisco, United States
1 review
4 of 5 stars Reviewed 4 weeks ago

I stayed here as it is directly across from the Convention Center. Convenient. Realized once there I'd once been put up here by the airlines when we missed a late night flight so second time here. Love the rooms, bedding especially. Fantastic service from everyone from front desk and restaurant. Walls were thin; in the middle of the night I... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
ESDTMGR, Manager at Doubletree Hotel Chicago O'Hare Airport - Rosemont, responded to this review

Kay T., Thank you so much for taking the time to leave a review of your recent stay here with us. We are very pleased to hear that you enjoyed your experience at our location from the rooms to the great service. We hope to be able to welcome you back again on your next visit to the area. Sincerely,... More 

1 review
5 of 5 stars Reviewed 4 weeks ago

This was one of my most pleasant stays anywhere! Sherry patiently helped me find the shuttle at O'Hare, my maids, Bertha and Fatima, created a spotless peaceful room, Anna warmly welcomed me every morning at the breakfast buffet and Houssam and Ruby answered all my questions. What a great staff and lovely facility!

Was this review helpful? Yes
ESDTMGR, Manager at Doubletree Hotel Chicago O'Hare Airport - Rosemont, responded to this review

snowgoosebnb, Thank you so much for taking the time to leave a review after your recent stay with us. We are so very pleased to hear that you enjoyed your experience here from the spotless peaceful room, to the warm welcome every morning at the breakfast buffet. We hope to be able to welcome you back again on your next... More 

Kalamazoo, MI
Senior Contributor
42 reviews 42 reviews
34 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed 4 weeks ago

As you can imagine the location is nice if you're coming in or out of O'Hare and the free shuttle is always so nice amenity and everybody was very friendly but that doesn't take away from the condition of my room I see a lot of good reviews on here but I can't help but think to myself that these... More 

Was this review helpful? Yes
ESDTMGR, Manager at Doubletree Hotel Chicago O'Hare Airport - Rosemont, responded to this review

Donnie3217, Thank you for taking the time to write a review about your recent stay at our hotel. We sincerely appreciate your feedback and apologize you were disappointed in the comfort and appointment of our suites. We will take your comments under consideration as we continually work to improve our guest experience and we hope you will consider staying with... More 

Los Angeles, California
Top Contributor
60 reviews 60 reviews
8 hotel reviews
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This hotel was perfect for my conference at the Convention Center across the street. I stayed on the 8th floor and found the room to be very spacious, clean, and luxurious. All staff was kind, and accommodating. I ate most of my meals there too and found the food to be good. Now for some tips: Pool and Jacuzzi area... More 

Was this review helpful? Yes
ESDTMGR, Manager at Doubletree Hotel Chicago O'Hare Airport - Rosemont, responded to this review

TeemareeDotCom, Thank you so much for taking the time to leave a review of your recent stay here with us. We are so pleased to hear how much you enjoyed your experience here from the location to the convention center to the food and staff. We are delighted to hear you loved our cookies so much that you asked for... More 

Deckerville, Michigan
1 review
5 of 5 stars Reviewed 5 weeks ago

The whole experience from the shuttle picking me up at the airport - runs every 20 minutes to my final checkout and shuttle ride back was super! Everyone was kind, friendly and helpful. The staff at the lounge was excellent, very quick and friendly service and the food was wonderful. The same goes for the room service - you must... More 

Was this review helpful? Yes
ESDTMGR, Manager at Doubletree Hotel Chicago O'Hare Airport - Rosemont, responded to this review

Julie S., Thank you so much for taking the time to leave a review after your recent stay with us. We are so pleased that you found everything from the complimentary shuttle to the staff helpful and great location. We hope to be able to welcome you back very soon on your next trip to the area. Best Wishes, Jessica More 

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