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Holiday Inn & Suites Chicago O'Hare Rosemont

3.0 of 5 10233 West Higgins Road, Rosemont, IL 60018
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Certificate of Excellence 2014
Holiday Inn & Suites Chicago O'Hare Rosemont
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Holiday Inn & Suites Chicago O'Hare Rosemont
Holiday Inn & Suites Chicago O'Hare Rosemont
Holiday Inn & Suites Chicago O'Hare Rosemont
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417 reviews from our community

Traveler rating
    175
    167
    45
    22
    8
See reviews for
80
91
43
146
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (55)
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There are newer reviews for Holiday Inn & Suites Chicago O'Hare Rosemont
See the most recent reviews
Illinois
Contributor
17 reviews 17 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed July 23, 2012

We stayed one night in this hotel, left our car in their nearby ramp, and flew out of O'Hare for a two-week vacation using their Park and Fly vacation. We were pleased with the convenience of this package and the friendly hotel staff. The hotel shuttle took us to the airport and, when we returned, directly to the parking ramp.... More

Was this review helpful? Yes
Angel B, Manager at Holiday Inn & Suites Chicago O'Hare Rosemont, responded to this review

Thank you for the nice comments. We were glad you and your family had a good time and that we met and exceeded your expectations. We have found the parking and Fly is a plus especially for families. And your right, having a Shuttle that runs 24 hours is so convenience for our guest We have small percentage of smoking... More

Holland
Top Contributor
85 reviews 85 reviews
32 hotel reviews
54 helpful votes 54 helpful votes
3 of 5 stars Reviewed July 16, 2012

being profiled as one of the best airport hotels we had expected some more service. there is nobody to help with the luggage, breakfast is next door ( outsourced ?) with very grumpy service in the morning, we didn't feel very welcomed there. Room felt like a sauna arriving late at night and it took till next morning to cool... More

Was this review helpful? Yes 2
Angel B, Manager at Holiday Inn & Suites Chicago O'Hare Rosemont, responded to this review

Thank you for taking the time to write comments regarding your stay. I have shared your note with the staff and they are working on those small issues, Hopefully we will have the opportunity to be of service to you in the future Angel Benitez Assistant General Manager More

Aiken, South Carolina
Top Contributor
55 reviews 55 reviews
6 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed July 15, 2012

Due to United Airlines mechanical issues, we were stranded in Chicago for a night. In the middle of the night, we arrived at the hotel and were greeted by a number of front desk staff. They were very nice to our group of standed travelers. The rooms are just OK and the hotel was noisy as even more folks checked... More

Was this review helpful? Yes
Angel B, Manager at Holiday Inn & Suites Chicago O'Hare Rosemont, responded to this review

Thank you for your comments regarding you stay here this past weekend and please accept my apology for the problem you encountered with Doors closing in the early morning. Again, thank you for your comments. Angel Benitez Assistant General Manager More

Top Contributor
51 reviews 51 reviews
29 hotel reviews
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed July 12, 2012

The rooms were very nice and the service at the front desk was helpful. The location was very handy for picking up our rental car from Enterprise. Their lot is by itself and not handy for pickup. We arrived too late to pickup our car, so staying here saved us from having to ride the hotel shuttle back to the... More

Was this review helpful? Yes
Angel B, Manager at Holiday Inn & Suites Chicago O'Hare Rosemont, responded to this review

Thanks for the nice comments regarding your stay last week. We were happy to hear that for the most part you did have a positive experience and hope that we can be of service to you in the future. thank you, Angel Benitez Assistant General Manager More

Hurstville, Australia
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed June 25, 2012

It's a nice place with good value for the money given we got clean suites. But sadly, the bed bugs ruined the experience for us. The Hotel didn't do anything for us when we complained at first, but finally decided to change the room after we insisted.

Was this review helpful? Yes 2
Management response:

I would like to apologize for your stay as you explained it. I want to let you know our management team of the Holiday Inn takes any issue like this very serious, the safety and comfort of our guest are our top priority. We have a comprehensive detection program to inspect our rooms. Our housekeeping and maintenance departments along with... More

Illinois City, Illinois
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed June 24, 2012

We've stayed here 3 times in the past utilizing the park, sleep and fly package. Rooms are very clean and the beds are very comfortable. I can't say enough about the staff....they are so nice and make your stay an enjoyable one. The shuttle is on time and we normally take the 4:00 A.M. shuttle to the airport and it's... More

Was this review helpful? Yes
Management response:

Thank you for your comments we were happy that you found the accommodations satisfactory. We have found the parking and Fly is a plus especially for families. Thanks again for your comments and we look forward to serving you in the future. Angel Benitez Assistant General Manager More

Victoria, Canada
Senior Contributor
47 reviews 47 reviews
12 hotel reviews
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed June 23, 2012

This is literally across the parking lot from Strategic Coach Head Office. The Haray Caray Restaurant is connected to the Hotel. It is good with a quiet outdoor patio. Quite lively (noisey) inside. Staff was attentive but not in your face. There is a shuttle from the O'Hare Airport that leaves the hotel on the hour and half hour. Takes... More

Was this review helpful? Yes 1
Management response:

Thank you for taking the time to write such nice comments regarding your stay, it is always nice to hear that we were able to exceed the needs Hopefully we will have the opportunity to be of service to you in the future Angel Benitez Assistant General Manager More

Bogota, Colombia
Top Contributor
58 reviews 58 reviews
37 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed June 18, 2012

This is a very good value for a hotel near O'Hare. This time our room was divided into two smaller rooms, each with its own bed, which was ideal for traveling with a small child who goes to sleep early. The hotel is everything you need and expect, plus a little more.

Was this review helpful? Yes
Management response:

Thanks for the great review. We would like to think that we offer the same great service to our entire guest. The staff of the Holiday Inn and Suites says THANK YOU and we look forward to serving your needs in the future. Angel Benitez Assistant General Manager More

Merrimac, Wisconsin
Top Contributor
102 reviews 102 reviews
40 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed June 18, 2012

We stayed here for a conference. We had a king suite. The room was very nice. The bed comfortable. As we looked out of the windows we could see O'Hare, but it was incredibly quiet. We did not hear a plane land or take off. I am a light sleeper, and I had a good nights sleep. Unfortunately, it was... More

Was this review helpful? Yes
Management response:

Thanks for the great review, we certainly appreciate your loyalty and will certainly continue to work hard to keep it. Hopefully we will have the opportunity to be of service to you in the future Angel Benitez Assistant General Manager More

Calgary
Top Contributor
60 reviews 60 reviews
24 hotel reviews
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed June 4, 2012

I stayed here twice in May while travelling through Chicago. We found the shuttle bus to be very reliable, and the drivers nice. The hotel was clean and had decent (if not fast) internet. Breakfast was standard, of course. No complaints.

Was this review helpful? Yes 1
Angel B, Manager at Holiday Inn & Suites Chicago O'Hare Rosemont, responded to this review

Thank you for the nice comments. We were glad you had a good time and that we met and exceeded your expectations. And your right, having a Shuttle that runs 24 hours is so convenience for our guest. I hope we have a chance to be of service to you and your family in the future. Angel Benitez Assistant General... More

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Additional Information about Holiday Inn & Suites Chicago O'Hare Rosemont

Address: 10233 West Higgins Road, Rosemont, IL 60018
Phone Number:
Location: United States > Illinois > Rosemont
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn & Suites Chicago O'Hare Rosemont 3*
Number of rooms: 300
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Also Known As:
Holiday Inn & Suites Chicago o`Hare Rosemont Hotel Rosemont
Holiday Inn And Suites Chicago o`Hare Rosemont
Holiday Inn Rosemont
Rosemont Holiday Inn

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