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Holiday Inn & Suites Chicago O'Hare Rosemont

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10233 West Higgins Road, Rosemont, IL 60018
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Holiday Inn & Suites Chicago O'Hare Rosemont
Holiday Inn & Suites Chicago O'Hare Rosemont
Holiday Inn & Suites Chicago O'Hare Rosemont
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    520 Reviews from our TripAdvisor Community

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    Rating summary
    • Location
      4.5 of 5 stars
    • Sleep Quality
      4.5 of 5 stars
    • Rooms
      4 of 5 stars
    • Service
      4.5 of 5 stars
    • Value
      4 of 5 stars
    • Cleanliness
      4.5 of 5 stars
    Traveler tips help you choose the right room.   Room tips (72)
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    • All months
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      (98)
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    Chicago, Illinois
    1 review
    5 of 5 stars Reviewed 1 week ago

    This is our 5th time taking advantage of the hotels stay and park option. We have always experienced great service from the front desk through bus service to and from hotel. Rooms are spacious and modern. Harry Carey’s is a great spot for a dinner. Really can’t go wrong. Cost of a night’s is less than parking at airport for... More 

    Was this review helpful? Yes 1
    Angel B, Manager at Holiday Inn & Suites Chicago O'Hare Rosemont, responded to this review

    Thank you for the great review about your recent stay. I am happy to hear your stay was great and that you received all that you would expect from a Holiday Inn. I will be sure to share your sentiments with my entire team as comments share are valued by all. Thank you again and hope to have you stay... More 

    North Chicago, Illinois
    Level Contributor
    37 reviews
    14 hotel reviews
    common_n_hotel_reviews_1bd8 13 helpful votes
    4 of 5 stars Reviewed 1 week ago

    A well keep Holiday Inn hotel. In & out of property very well maintain. Free spacious parking. Free to & from O'Hare airport transport 24 hours. All staffs are friendly. Harry Caray's Italian Steakhouse & bar in hotel but a bit pricey. No swimming pool at this Holiday Inn! 4 of us stayed in a suite room # 333 7/24/15.... More 

    Was this review helpful? Yes
    Angel B, Manager at Holiday Inn & Suites Chicago O'Hare Rosemont, responded to this review

    Thank you for taking the time to write a review about your stay at the Holiday Inn & Suites. We are pleased to hear that you and your family enjoyed a peaceful and calm stay with us. Thank you once again and hope we are your hotel of choice during your next trip to Chicago, At your service. Ange Benitez More 

    Rensselaer IN
    Level Contributor
    119 reviews
    19 hotel reviews
    common_n_hotel_reviews_1bd8 86 helpful votes
    2 of 5 stars Reviewed 1 week ago

    We only stayed here one night on a layover thank god... I can't believe they haven't remodeled this hotel yet. What a wreck. The carpets in the room were dirty. The faucet in the kitchenette had electrical tape wrapped around it attempting to stop the leak. Well that didn't work as I got sprayed as I filled my water glass.... More 

    Was this review helpful? Yes
    Angel B, Manager at Holiday Inn & Suites Chicago O'Hare Rosemont, responded to this review

    Our team will like to thank you for taking the time out to write and review for our hotel property. We appreciate all feedback positive and negative. Each review helps us to continue to improve are service so that we can continue to strive to give excellent service. I have noted your comments and will pass them on to the... More 

    Level Contributor
    217 reviews
    66 hotel reviews
    common_n_hotel_reviews_1bd8 55 helpful votes
    4 of 5 stars Reviewed 2 weeks ago

    Stayed one night before catching a flight overseas. Hotel has a shuttle to/from O'Hare. Room was comfortable and fresh. Staff was friendly and courteous. I can vouch for the operation of the hotel fire alarm system. The alarm system went off mid-morning of the next day. Clear instructions were given on how to exit. Fire department arrived quickly. Turned out... More 

    Was this review helpful? Yes 1
    Angel B, Manager at Holiday Inn & Suites Chicago O'Hare Rosemont, responded to this review

    Thank you for taking the time out to write such a great review. We are glad tho hear you had a great experience. We hope to be your hotel of choice when in the Chicago/O'Hare Area. Thanks, Angel Benitez More 

    Marshfield, Wisconsin
    Level Contributor
    49 reviews
    24 hotel reviews
    common_n_hotel_reviews_1bd8 27 helpful votes
    2 of 5 stars Reviewed 2 weeks ago

    Exterior needs extensive work as it's very unappealing. Room was a queen 2-room suite on the 9th floor. Worn and dirty carpet, with a large wet spot between the two rooms (unknown unless you happened to walk without slippers as I did initially). No electrical outlet on bedside tables. Burned out light bulb on right bed stand. Paper thin walls,... More 

    Was this review helpful? Yes 1
    Angel B, Manager at Holiday Inn & Suites Chicago O'Hare Rosemont, responded to this review

    Please accept my apology for the problem you encountered with some of our amenities. The management team is taking a hard look on improving all your concerns brought to our attention. I hope we have a chance to be of service to you and your family in the Future. At your service Angel Benitez More 

    Palm Harbor, Florida
    Level Contributor
    60 reviews
    26 hotel reviews
    common_n_hotel_reviews_1bd8 127 helpful votes
    2 of 5 stars Reviewed 3 weeks ago

    We stayed here for three nights, using our points. Wish we had selected a different property. We were offered an "upgrade" and given a one bedroom suite (828) with a pull out sofa and a "queen" bed. I wish we had our tape measure with us as it seemed to be more of a double bed to us. The room... More 

    Was this review helpful? Yes 2
    Angel B, Manager at Holiday Inn & Suites Chicago O'Hare Rosemont, responded to this review

    Thank you for staying with us and for sharing your experience. I am sorry to hear of the inconveniences while staying in our location. Please accept my apologies again and hope the next time you visit, we are able to deliver a better guest experience. Sincerely, Angel Benitez More 

    Raleigh, North Carolina, United States
    Level Contributor
    105 reviews
    18 hotel reviews
    common_n_hotel_reviews_1bd8 41 helpful votes
    3 of 5 stars Reviewed 4 weeks ago

    Good for layover . e_z to get to and from hotel and airport from hotel shuttle center. Friendly front desk staff. Easy fast check in and check out. Fast and efficient van/ shuttle driver. Clean safe rooms. Thank you.

    Was this review helpful? Yes
    Angel B, Manager at Holiday Inn & Suites Chicago O'Hare Rosemont, responded to this review

    Thank you for taking the time out to write a great review. We are excited to know we gave you a great experience and you willing to tell friends and other travelers. We hope to be your hotel of choice when in the Chicago/O'Hare Area. Thanks, Angel Benitez More 

    Dallas, Texas
    2 reviews
    5 of 5 stars Reviewed 4 weeks ago

    My husband recently stayed here. He checked out a little frazzled after a fire alarm, and forgot his company issued iPad in the room. Needless to say, this could have turned into a big hassle for him. However, the front desk supervisor, Ms. Berenice Cabrera, went above and beyond the call of duty to ensure that the iPad was shipped... More 

    Was this review helpful? Yes
    Angel B, Manager at Holiday Inn & Suites Chicago O'Hare Rosemont, responded to this review

    We love to hear our staff treated our guests with the level of service we pride ourselves in! The comments you shared are very much appreciated and have been passed on to our entire team. Please come back again soon when you are in Chicago. A your service, Angel Benitez More 

    Albany, New York
    Level Contributor
    29 reviews
    9 hotel reviews
    common_n_hotel_reviews_1bd8 13 helpful votes
    4 of 5 stars Reviewed June 24, 2015

    We were stuck in Chicago for an extra night after our flight was canceled. Due to the cancellation the airline we were using gave us a discounted rate for local hotels. This one happened to be the cheapest of them all and offered a complimentary shuttle to and from O'Hare. The shuttle driver was awesome and had a good sense... More 

    Was this review helpful? Yes 1
    Angel B, Manager at Holiday Inn & Suites Chicago O'Hare Rosemont, responded to this review

    Thank you for posting a review about your recent stay. It is nice to hear that you found a great value with your accommodations. Thank you again for sharing and please visit us soon. Angel Benitez More 

    Saint Louis, Missouri
    Level Contributor
    11 reviews
    common_n_hotel_reviews_1bd8 1 helpful vote
    4 of 5 stars Reviewed June 23, 2015

    Me and my husband as well as two of our friends stayed her recently on a weekend trip to Chicago. We checked in on Friday June 19th and checked out Sunday June 21st. For the most part the staff were helpful however some of them seemed to have a bit of an attitude problem, and as I said it was... More 

    Was this review helpful? Yes
    Angel B, Manager at Holiday Inn & Suites Chicago O'Hare Rosemont, responded to this review

    Thank you for staying with us at the Holiday Inn & Suites Rosemont. Without the reviews from our guests we would not be able to improve and continue to strive towards being the number one Holiday Inn in the United States! We hope to see you again when you are traveling in the area! At your service. Angel Benitez More 

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