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Holiday Inn & Suites Chicago O'Hare Rosemont

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10233 West Higgins Road, Rosemont, IL 60018
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1 room 1 guest
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527 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Clarksville, Tennessee
Level Contributor
475 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 442 helpful votes
3 of 5 stars Reviewed yesterday NEW

My husband and I, with a group of 50 seniors stayed at this Holiday Inn on our way to Amtrak to and from Havre, Wyoming. I was really impressed by a trainee named Enid. She went out of her way to assist me with several questions I had. One was to visit the Cloud Gate "Bean", for which she pulled... More 

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Kenosh
Level Contributor
43 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed yesterday NEW

We stayed at this hotel to attend a conventio.the staff was friendly and helpful to us. The location was convenient. The beds were comfortable and the set up was nice. There was a mini fridge in the room that could have worked a little better, but for us it wasn't a big issue. Big perk was no fee to park... More 

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Buckhannon, West Virginia
Level Contributor
53 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

A colleague booked this for me. The only positive I can provide is that upon check out I showed the manager pictures of my room in which he responded with reimbursement. I will let the pictures speak for themselves. With all the options available, I would NOT stay here!!!!

Was this review helpful? Yes
Angel B, Manager at Holiday Inn & Suites Chicago O'Hare Rosemont, responded to this review

Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the inconveniences you experienced during your stay due to the room conditions. Our goal is to exceed our guest’s expectations during every facet of their stay and I am sorry we failed this time. Rest assured that these issues will be... More 

Chesterfield, Virginia
Level Contributor
3 reviews
3 of 5 stars Reviewed 5 days ago NEW

The location is perfect because parking is free and you can ride the free shuttle to the airport and hop on the L downtown. We booked a two room suite, forgetting to ask for non smoking(I may be mistaken, but I thought all rooms were non smoking). Well our room definitely smelled of stale smoke, the bathroom ceiling was peeling... More 

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Angel B, Manager at Holiday Inn & Suites Chicago O'Hare Rosemont, responded to this review

Thank you for taking time to leave a review about your stay at our hotel and please accept our sincerest apologies for your experience. I have shared your comments with our team to address the concerns mentioned to ensure that this behavior does not repeat in the near future. Also, I am happy to know that the level of cleanliness... More 

Los Alamos, New Mexico
Level Contributor
55 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

It was clean and comfortable. The bed was big and soft. Funny though, we had 2-BR room, but the first was in the same with the living area, but also had a big bed. We just used one. View was like you would expect in an airport area. We arrived late and would have liked something to eat, but they... More 

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Angel B, Manager at Holiday Inn & Suites Chicago O'Hare Rosemont, responded to this review

Thank you for your nice comments. We are glad you enjoyed your accommodation and breakfast. Please accept our apologies for any inconvenience you had during your stay with us, We hope to see you again in the near future. At your service. Angel Benitez More 

Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed here for a night after arriving in Chicago. Was nice with good clean suite room and excellent services. The high speed internet was perfect. Ate at the bar attached; food was decent. Short ride from the airport and good place for an overnight before moving on.

Was this review helpful? Yes
Angel B, Manager at Holiday Inn & Suites Chicago O'Hare Rosemont, responded to this review

Thank you for staying with us at the Holiday Inn & Suites Rosemont! We truly appreciate your feedback from your recent stay. We are happy to hear that everything was up to your high standards! We hope to see you again soon in the near future. At your service. Angel Benitez More 

Indianapolis, Indiana
Level Contributor
44 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The rooms here are well appointed. The staff friendly. The bed was very comfortable after a long flight and 15 hours in a horrible coach airplane seat. The rooms could use some updating. The carpet was covered in "mystery stains" and was crunchy in spots. The bathrub has patch work and needs to be replaced. Breakfast was $15 of make... More 

Was this review helpful? Yes
Angel B, Manager at Holiday Inn & Suites Chicago O'Hare Rosemont, responded to this review

Thank you for taking the time out to write and review. We appreciate all comments positive and Negative this helps us to continue to provide excellent customer service. We have noted your comments and giving them to the correct department. We hope to be able to accommodate you in the future. Thanks, Angel Benitez More 

Chicago, Illinois
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

This is our 5th time taking advantage of the hotels stay and park option. We have always experienced great service from the front desk through bus service to and from hotel. Rooms are spacious and modern. Harry Carey’s is a great spot for a dinner. Really can’t go wrong. Cost of a night’s is less than parking at airport for... More 

Was this review helpful? Yes 1
Angel B, Manager at Holiday Inn & Suites Chicago O'Hare Rosemont, responded to this review

Thank you for the great review about your recent stay. I am happy to hear your stay was great and that you received all that you would expect from a Holiday Inn. I will be sure to share your sentiments with my entire team as comments share are valued by all. Thank you again and hope to have you stay... More 

North Chicago, Illinois
Level Contributor
41 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 4 weeks ago

A well keep Holiday Inn hotel. In & out of property very well maintain. Free spacious parking. Free to & from O'Hare airport transport 24 hours. All staffs are friendly. Harry Caray's Italian Steakhouse & bar in hotel but a bit pricey. No swimming pool at this Holiday Inn! 4 of us stayed in a suite room # 333 7/24/15.... More 

Was this review helpful? Yes
Angel B, Manager at Holiday Inn & Suites Chicago O'Hare Rosemont, responded to this review

Thank you for taking the time to write a review about your stay at the Holiday Inn & Suites. We are pleased to hear that you and your family enjoyed a peaceful and calm stay with us. Thank you once again and hope we are your hotel of choice during your next trip to Chicago, At your service. Ange Benitez More 

Rensselaer IN
Level Contributor
122 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
2 of 5 stars Reviewed 4 weeks ago

We only stayed here one night on a layover thank god... I can't believe they haven't remodeled this hotel yet. What a wreck. The carpets in the room were dirty. The faucet in the kitchenette had electrical tape wrapped around it attempting to stop the leak. Well that didn't work as I got sprayed as I filled my water glass.... More 

Was this review helpful? Yes
Angel B, Manager at Holiday Inn & Suites Chicago O'Hare Rosemont, responded to this review

Our team will like to thank you for taking the time out to write and review for our hotel property. We appreciate all feedback positive and negative. Each review helps us to continue to improve are service so that we can continue to strive to give excellent service. I have noted your comments and will pass them on to the... More 

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