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SpringHill Suites Chicago O'Hare

Certificate of Excellence
3.0 of 5
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8101 West Higgins Road, Rosemont, IL 60631
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SpringHill Suites Chicago O'Hare
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Ranked #3 of 16 Hotels in Rosemont
Certificate of Excellence
A recent review
3 of 5 stars reviewed yesterday
Philip S Cincinnati, Ohio
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771 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Cincinnati, Ohio
Senior Contributor
30 reviews 30 reviews
4 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed yesterday NEW

We were in the area for a funeral and when I mentioned that we received a discounted rate. We were in a corner suite that slept up to 6. Although there was a privacy wall, there was no door. As a result, the two TVs could not be watched at the same time unless they were on the same channel.... More 

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Chapin, South Carolina
Top Contributor
53 reviews 53 reviews
11 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This must've been a different hotel at some point. A more luxury hotel. I was upgraded to a suite which was more like an apartment. Had to take two elevators to get to my room which was tiresome after a long day. Location not so great, on a busy road with fast traffic. Park the car and get inside. Close... More 

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susan_selim, Front Office Manager at SpringHill Suites Chicago O'Hare, responded to this review

Thank you for taking the time to complete our survey. Yes, before the hotel was a Springhill, it was an Amerisuites hotel and before that it was an office building. I'm sorry to hear you didn't fully enjoy your experience with us. I hope you continue to stay with us in the future. Please let me know when you will... More 

Senior Contributor
27 reviews 27 reviews
7 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

I had a top-notch stay and meeting at this hotel. The location was very convenient and my sleeping room was spacious and well-appointed, though probably should receive a renovation soon. I will absolutely use this hotel for future stays in the area.

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susan_selim, Front Office Manager at SpringHill Suites Chicago O'Hare, responded to this review

Thank you very much for completing our survey. I'm glad you enjoyed your experince with us. We do have a renovation coming up in the future. We hope you continue to stay with us! Safe Travels!! More 

Bochum, Germany
Contributor
17 reviews 17 reviews
12 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

Have stayed one night at Springhill Suites near to the airport Chicago O'Hare. Pick up & transport to airport / hotel works quite well. A good hotel for one night. Friendly welcome and friendly service. Room was clean and good but slightly old styled. Not noicy when geeting a room on the opposite of the highway. They serve a standard... More 

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Ramon V, Guest Relations Manager at SpringHill Suites Chicago O'Hare, responded to this review

Dear Christian, Thank you for sharing your experience at the SpringHill Suites Chicago O'Hare. With a mission to provide superior customer service, we take great pride in serving your needs. As a Valued Guest, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Also, we are happy to announce... More 

Lubbock, TX
Senior Contributor
32 reviews 32 reviews
32 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Just prepare yourself - the outside of this hotel might cause you concern. The building looks very old and sits on a side street next to the highway among other businesses where perhaps storefront upkeep is not a top priority. But the lobby seems recently remodeled and the rooms are at least partially updated. The customer service was excellent, they... More 

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susan_selim, Front Office Manager at SpringHill Suites Chicago O'Hare, responded to this review

Thank you for completing our survey. I'm happy to hear you enjoyed your experience with us. We hope you continue to stay in the future. Safe Travels! More 

Kettering, Ohio
Senior Contributor
32 reviews 32 reviews
10 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My wife and I selected the SpringHill Suites Chicago O'Hare for our recent weekend visit to Chicago because we had stayed there before and we have confidence that Marriott properties will be clean and comfortable. It did not disappoint. When we checked in we were greeted at the reception desk by Magda, a very charming lady who welcomed us most... More 

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susan_selim, Front Office Manager at SpringHill Suites Chicago O'Hare, responded to this review

Thank you so much for taking the time to complete our survey! I am glad to hear that you enjoyed your experience with us. Thanks again and we hope you continue to stay with us in the future. Safe Travels!! More 

Sun Prairie, Wisconsin
Senior Contributor
36 reviews 36 reviews
13 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed here for 1 night in a corner suite with some friends and was pleased with the space in the suite overall. Was great having 2 beds plus a sleeper sofa for everyone to use. Beds were definitely not the most comfortable I've ever slept on though, quite thin and not very soft. Bathroom was a bit small though especially... More 

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susan_selim, Front Office Manager at SpringHill Suites Chicago O'Hare, responded to this review

Thank you for taking the time to complete our survey. I'm glad you enjoyed your experience with us. I have passed your comments along to the correct department. Thanks again and I hope you continue to stay with us in the future More 

Stillwater, Minnesota
2 reviews
5 of 5 stars Reviewed 3 weeks ago

I came to Chicago to visit my sister and decided to stay by the airport so that I wouldn't have any problems. When I arrived to the hotel it was 12:30 and check in wasn't until 3. I decided to ask what the hotels early check in policy was and was told that my room was ready. I know it... More 

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Ramon V, Guest Relations Manager at SpringHill Suites Chicago O'Hare, responded to this review

Dear Lee B , Thank you for sharing your experience at the SpringHill Suites Chicago O'Hare through the Guest Satisfaction Survey. As a Valued Guest, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is... More 

Wisconsin
Contributor
11 reviews 11 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 3 weeks ago

It's been mentioned before, but I'll say it again: the parking situation here is pretty awful. I have a handicap placard, and there were only two handicap spaces available, both of which were consistently occupied. Not only that, but the parking situation is so bad that cars park in no-parking areas, restricting movement by cars parked in designated parking areas.... More 

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Westland, Michigan
Top Contributor
71 reviews 71 reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Very clean staff is very kind and helpful. Free continental breakfast free wi fi and a great suite! AAA gives it a 8.5 rating and I totally agree!! The trip here took forever traffic is bad here but hey it's Chicago! If you want a view it's not great that is for downtown Chicago. But it's lovely here

Was this review helpful? Yes
susan_selim, Front Office Manager at SpringHill Suites Chicago O'Hare, responded to this review

Thank you very much for completing our survey. I am happy to hear you enjoyed your experience with us. I hope you continue to stay with us in the future. Safe Travels!! More 

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