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All 16 Rosemont hotels

SpringHill Suites Chicago O'Hare

3.0 of 5 Hotel   |   8101 West Higgins Road, Rosemont, IL 60631
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SpringHill Suites Chicago O'Hare
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87%
Ranked #1 of 16 hotels in Rosemont
Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed 5 days ago
Matt V Springfield, Illinois
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651 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Springfield, Illinois
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

I have to work in an office down the road from this hotel about 6 weeks a year. I have stayed in a couple other hotels in the area over the last several years and this is the one I keep coming back to. The customer service is great, the rooms are clean and beds are comfortable.

Was this review helpful? Yes 1
Basanta S, Guest Experience Manager at SpringHill Suites Chicago O'Hare, responded to this review

We are delighted to know that you had a great experience with us and would like to thank you for taking the time to write review of our hotel. It is always good to have you back as our guest. We hope on your next visit to Chicago you will choose our property again and we promise you the same... More

Chicago, Illinois
1 review
5 of 5 stars Reviewed 6 days ago NEW

I had the pleasure to have this young lady Chemere. She is such an asset to your company. I can tell she loves her job. The reason for this she went above and way beyond what is and was expected of an employee. I hope her passion and hard work is recognized. I also hope she moves up the corporate... More

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Basanta S, Guest Experience Manager at SpringHill Suites Chicago O'Hare, responded to this review

Thank you for taking the time to write a review about our hotel. Chimere is a great team member and has an innate passion for serving guest and creating experience. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future. We would love to have you as our guest... More

Chicago, IL
Senior Contributor
36 reviews 36 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

From the moment I made my reservation until I left my stay was fantastic. I live locally and was taking classes at another hotel and Springhill has local shuttles and since the price was more reasonable I reserved a room at Springhill for 3 nights. The people at the front desk were very pleasant and helpful. My room was a... More

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Basanta S, Guest Experience Manager at SpringHill Suites Chicago O'Hare, responded to this review

Thank you for taking the time to give us your valuable feedback. Your attention to detail is incomparable, and I'm pleased you touched on just about every aspect of the hotel. We are delighted that your stay with us was enjoyable. We strive to do our best to make our guest feel like they are at home away from home.... More

Chicago, Illinois
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

I stay at this hotel all the time, I'm am usually always satisfied. EXCEPT with the front desk service. They are rude. During one particular stay, I called and viewed online that there was king executive suites available. I received a double suite and was charged the extra amount between the two room. When I came up to the room... More

Was this review helpful? Yes 2
Basanta S, Guest Experience Manager at SpringHill Suites Chicago O'Hare, responded to this review

Thank you taking the time to write a review about our property. I am very sorry that you had a poor experience with us during your recent stay. I can assure you the issues you experienced are not reflective of our typical level of service. We usually get good comments about our front desk team but unfortunately we didn't meet... More

Minnesota
Top Contributor
145 reviews 145 reviews
53 hotel reviews
97 helpful votes 97 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We had a morning flight out of O'Hare and this was a very convenient place to stay. Rooms have doubles rather than queen beds but the room which also included a sofabed worked for our family of 5. There is some plane noise from takeoffs but nothing too bad, but if you're a light sleeper like me, bring ear plugs.... More

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Basanta S, Guest Experience Manager at SpringHill Suites Chicago O'Hare, responded to this review

Thank you for taking the time to write a review about our property. We are delighted that we were able to accommodate all your needs and you were able to use the sofa bed. Our hotel is designed to accommodate the needs of both business and leisure travelers. Our proximity to prime locations like downtown, airport etc. is definitely one... More

Memphis, Tennessee
Top Contributor
78 reviews 78 reviews
28 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed 3 weeks ago

When there are 3 adults traveling and each wants their own bed it can be a challenge to find rooms for a reasonable cost. This is one of the factors that led us to the SpringHill Suites. We booked the corner suite which had 2 Double beds and a sleeper sofa. That met our bedding requirement. Since we'd be leaving... More

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Basanta S, Guest Experience Manager at SpringHill Suites Chicago O'Hare, responded to this review

We are delighted that your recent experience with us was enjoyable. Thank you for taking the time to write a detailed and honest review about our property. We are happy to see that we were able to accommodate all your needs and you were able to enjoy our complimentary parking, Wi-Fi, breakfast and overall room. Our spacious rooms with an... More

Kalamazoo, Michigan
1 review
5 of 5 stars Reviewed 4 weeks ago

We had a great experience at the SpringHill Inn an Suites. The staff was very friendly and the hotel was very clean. It was a lot less expensive then staying in downtown Chicago, where we were spending most of the time during our trip. The hotel was easy to find and took about 20 minutes to get to. The hot... More

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Basanta S, Guest Experience Manager at SpringHill Suites Chicago O'Hare, responded to this review

Thank you for your ratings as well as your spectacular review on TripAdvisor about our hotel. At SpringHill Suites Chicago / O’Hare, we offer complimentary full hot breakfast along with free Wi-Fi and parking. We also have a fitness center and pool to keep our guest happy and active. Our proximity to various prime locations is one of our biggest... More

Houston, Texas
Senior Contributor
47 reviews 47 reviews
16 hotel reviews
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

That's how I stayed here. Breakfast was ok. Room OK, But no water at all at any vending machines. No restaurants nearby. You can get latenite delivery from two local eateries, sandwiches and pizza and such. Their shuttle service was good. They picked me up late at the hospital.

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Basanta S, Guest Experience Manager at SpringHill Suites Chicago O'Hare, responded to this review

Thank you for taking the time to review our property. We are saddened to see that you didn't enjoy some of your experience with us. I apologize for any inconveniences that you may have encounter during your recent experience with us. The issue with vending machine is very unusual but we already took care of it. It is very unfortunate... More

Belleville, Michigan
Reviewer
3 reviews 3 reviews
2 of 5 stars Reviewed 5 weeks ago

I have never stayed at a Hotel where you have to worry about or jockey for a parking spot !! The hotel itself was ok but if you have a vehicle and you are going to have to drive it somewhere, good luck. Odds are the parking spot you had (or any other) will not be available when you get... More

Was this review helpful? Yes
Basanta S, Guest Experience Manager at SpringHill Suites Chicago O'Hare, responded to this review

Thank you for your review about our hotel. The outcome of your experience with us is most unfortunate. We apologize for any inconveniences that you may have encounter while being our guest. I do agree about the parking situation that we had over the past weekend which is very unusual to our hotel. Our huge parking spaces on both side... More

St. Louis, MO
Senior Contributor
22 reviews 22 reviews
22 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed March 15, 2014

We stayed here back in October 2013. The hotel is nothing special. Not sure why this hotel gets high reviews. Rooms were just average. We booked a corner room and it was large though. Parking is tough here.

Was this review helpful? Yes
Basanta S, Guest Experience Manager at SpringHill Suites Chicago O'Hare, responded to this review

Thank you for taking the time to write a review about SpringHill Suites Chicago / O’Hare. We are saddened to see that you didn't enjoy some your experience with us. We always strive to produce the absolute best level of service. I am thrilled to inform you that we have remodeled our lobby and front desk. We still offer complimentary... More

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Additional Information about SpringHill Suites Chicago O'Hare

Also Known As:
Springhill Suites Chicago o`Hare Hotel Rosemont
Springhill Suites Chicago o`Hare Hotel
Springhill Suites Chicago
Chicago Springhill Suites
Address: 8101 West Higgins Road, Rosemont, IL 60631
Phone Number:
Location: United States > Illinois > Rosemont
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Rosemont
#1 Business Hotel in Rosemont
Price Range (Based on Average Rates): $$
Hotel Class:3 star — SpringHill Suites Chicago O'Hare 3*
Official Description (provided by the hotel):
Make the right choice, make the smart choice! We offer a hot breakfast, parking, and the fastest high speed internet all complimentary. Traveling to O'Hare; use our convenient 24 hour O'Hare Airport shuttle service. It leaves the hotel at :15 and :45 past every hour (please call for pick-up 11pm-6am). Once at airport, make your way to the bus/shuttle center. We pick- up at door #2 (2 times per hour). Located minutes from the Donald E. Stephens Convention Center, Allstate Arena, Rosemont Theater and NEW Rivers Casino. Conveniently close to the CTA 'Blue Line'. Take the train downtown to see the Magnificent Mile, Chicago Museums, McCormick Place or many other attractions. Sports enthusiasts will enjoy easy access to Chicago Cubs, White Sox, Chicago Bears and Blackhawk games. Our all suite-property includes spacious rooms which all have a fridge and microwave. Find time to use our Indoor swimming pool and 24 hour fitness center. With over 6,000 sq ft of flexible meeting space, we can help plan your next event. ... more   less 
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