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All 16 Rosemont hotels

SpringHill Suites Chicago O'Hare

3.0 of 5 Hotel   |   8101 West Higgins Road, Rosemont, IL 60631
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87%
Ranked #1 of 16 hotels in Rosemont
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 5 days ago
Rikki P Worcester, Massachusetts
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686 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (150)
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English first
Worcester, Massachusetts
Top Contributor
60 reviews 60 reviews
23 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Nice location near the airport but about 25 minutes from the city. Parking can definitely be an issue and we've barely been able to find a spot on a number of occasions. While it is nice to have a restaurant in the building it can cause parking issues. Staff pleasant and complimentary hot breakfast is nice.

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Basanta S, Guest Experience Manager at SpringHill Suites Chicago O'Hare, responded to this review

Thank you so much for taking the time to provide us with feedback from your experience at our property. We are glad to know that you had a pleasant experience with us and you were able to enjoy the breakfast and overall service. Our team always performs their best to enhance our guest experience. However, I do apologize for the... More

Red Wing, Minnesota
Contributor
16 reviews 16 reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed here as a family for 4 nights in July. The room was clean & functional. Decor was a bit ordinary, slightly tired but the staff made up for any shortcomings. All of the staff we interacted with were wonderful and helpful! The room size was great, we had adequate room for the 4 of us to have our... More

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North Muskegon, Michigan
2 reviews
5 of 5 stars Reviewed 2 weeks ago

When I got here around 9PM. I was just in aww with the decor. It looked even more beautiful in the morning during a great breakfast. They had everything during breakfast. Well worth that just by itself. The room we choose was the corner suite 2 double beds. We had a great room. Plenty of space for 5 Adults and... More

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Basanta S, Guest Experience Manager at SpringHill Suites Chicago O'Hare, responded to this review

Thank you for taking the time to review about our hotel. Wow… Your attention to detail is just exceptional! I am delighted to see that we were able to accommodate all of your needs for you and your family. Our shuttle services always gets good compliment about it as we take pride on informing that we are the only hotel... More

Atlanta
Contributor
17 reviews 17 reviews
13 hotel reviews
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Family of five stayed here one night before departing from O'Hare. As others have mentioned, rooms are clean, comfortable and everything fully functional. Very nice, large, flat-screen TV in the room. Another plus...the vanity/sink area is outside of the bathroom (toliet/shower area). Family travelers will understand and appreciate this small detail. Other wins for me were friendly and attentive staff,... More

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Basanta S, Guest Experience Manager at SpringHill Suites Chicago O'Hare, responded to this review

Thank you very much for taking the time to provide honest feedback regarding your recent experience at our hotel! We are delighted to see that we were able to exceed your expectation but saddened to see the 2star rating. Please feel free to contact me directly to discuss about any success’s and/or opportunities for improvement. We hope to see you... More

San Angelo, Texas
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

The rooms were very clean and conveniently located for our needs. Breakfast was great, with lots of fruit, warm eggs and sausage, and plenty of variety. The coffee was great, compared to what free coffee usually tastes like.

Was this review helpful? Yes 1
Basanta S, Guest Experience Manager at SpringHill Suites Chicago O'Hare, responded to this review

Thank you for your honest feedback. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future. Our double panel system window always helps to create a quiet and nice atmosphere. We look forward to yet another opportunity to have you as our guest in the future and we promise... More

Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
4 of 5 stars Reviewed 2 weeks ago

Stayed here for 2 nights while in the Chicago area. The staff was very friendly and helpful, the room was clean and inviting, and the breakfast was fantastic. It was the best free hotel breakfast I've had, with great variety and good quality. If we are ever back in the Chicago area I would absolutely stay here again.

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Basanta S, Guest Experience Manager at SpringHill Suites Chicago O'Hare, responded to this review

Thank you very much for your thoughtful comments regarding your experience at the SpringHill Suites Chicago / O’Hare! We value your business and appreciate you taking the time to give us your feedback. I am glad that the team and the accommodations suited you perfectly. We can't wait to see you again in the future! More

Elkhart, Indiana
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 2 weeks ago

My friend and I were flying out of Ohare July 3rd and looking for a park and fly hotel. My friend made the reservation for two rooms, but we paid for the rooms seperately (she paid cash and I paid by credit card). My friend arrived at the hotel before I did and she informed me that when she went... More

Was this review helpful? Yes 2
Basanta S, Guest Experience Manager at SpringHill Suites Chicago O'Hare, responded to this review

Thank you for your review about our hotel. The outcome of your experience with us is most unfortunate. We apologize for any inconveniences that you may have encounter while being our guest. In order to accommodate our guest vehicles, we remove the park and fly package for a short interval of time. We had an exceptional for you and thought... More

North Little Rock, AR
Top Contributor
111 reviews 111 reviews
19 hotel reviews
50 helpful votes 50 helpful votes
5 of 5 stars Reviewed 3 weeks ago

ok, it's right next to the airport, great location in that regard, And if you're flying from Chicago, I saw where they had a deal that you can stay and park. But for us, driving in to Chicago to see a play and visit some museums, it's a great deal as well. We could park there and not have to... More

Was this review helpful? Yes 1
Basanta S, Guest Experience Manager at SpringHill Suites Chicago O'Hare, responded to this review

Thank you for taking the time to provide us and our Trip Advisor guests with such a pleasant review of our property. We takes pride in being the #1 hotel in Chicago / O’Hare on Trip Advisor and comments like yours just keep us all motivated. I am happy to see that we were able to accommodate your needs and... More

Hurst, Texas, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

We were stranded at O'Hare airport the other night after all flights were canceled. This hotel took us and two other couples that we connected with at the airport in NO problem and accepted our Distressed Passenger Vouchers, NO PROBLEM. We shuttled over and they very, very efficiently checked in long lines of worried, stressed out passengers QUICKLY. We were... More

Was this review helpful? Yes 1
Basanta S, Guest Experience Manager at SpringHill Suites Chicago O'Hare, responded to this review

Thank you for your honest feedback. We are delighted that we were able to exceed your expectations and create an impressive experience for you. We all work very hard to show our guests that we care and that their experience means everything to us. I can exactly remember that day when the airport was flooded but I am also glad... More

Omaha, Nebraska
Top Contributor
111 reviews 111 reviews
52 hotel reviews
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed June 23, 2014

Well just stayed here, and the worst thing was the horrible shuttle experience. This being a marriott property I expected better. As I'm standing at the shuttle pickup area. Door 2 I counted countless shuttles to every hotel in the area. Shame on ohare airport for not having a better system. But back to the hotel. Driver was a bit... More

Was this review helpful? Yes 1
Basanta S, Guest Experience Manager at SpringHill Suites Chicago O'Hare, responded to this review

Thank you for taking the time to give us your valuable feedback. The outcome of your experience with us is most unfortunate and we can't wait for you to return to our property. Please accept my sincere apologies from the night team for not meeting your expectation. I hope this does not stop you from coming back to visit our... More

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Additional Information about SpringHill Suites Chicago O'Hare

Address: 8101 West Higgins Road, Rosemont, IL 60631
Phone Number:
Location: United States > Illinois > Rosemont
Price Range (Based on Average Rates): $$
Hotel Class:3 star — SpringHill Suites Chicago O'Hare 3*
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Also Known As:
Springhill Suites Chicago o`Hare Hotel Rosemont
Chicago Springhill Suites

88 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#1 Family Hotel in Rosemont #1 Business Hotel in Rosemont #4 Romantic Hotel in Rosemont
Hotel Class
Official Description (provided by the hotel)
Make the right choice, make the smart choice! We offer a hot breakfast, parking, and the fastest high speed internet all complimentary. Traveling to O'Hare; use our convenient 24 hour O'Hare Airport shuttle service. It leaves the hotel at :15 and :45 past every hour (please call for pick-up 11pm-6am). Once at airport, make your way to the bus/shuttle center. We pick- up at door #2 (2 times per hour). Located minutes from the Donald E. Stephens Convention Center, Allstate Arena, Rosemont Theater and NEW Rivers Casino. Conveniently close to the CTA 'Blue Line'. Take the train downtown to see the Magnificent Mile, Chicago Museums, McCormick Place or many other attractions. Sports enthusiasts will enjoy easy access to Chicago Cubs, White Sox, Chicago Bears and Blackhawk games. Our all suite-property includes spacious rooms which all have a fridge and microwave. Find time to use our Indoor swimming pool and 24 hour fitness center. With over 6,000 sq ft of flexible meeting space, we can help plan your next event. ... more   less 
Number of rooms
245

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