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SpringHill Suites Chicago O'Hare

Certificate of Excellence
3.0 of 5
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8101 West Higgins Road, Rosemont, IL 60631
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SpringHill Suites Chicago O'Hare
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Ranked #3 of 16 Hotels in Rosemont
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed yesterday
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762 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Wisconsin
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed yesterday NEW

It's been mentioned before, but I'll say it again: the parking situation here is pretty awful. I have a handicap placard, and there were only two handicap spaces available, both of which were consistently occupied. Not only that, but the parking situation is so bad that cars park in no-parking areas, restricting movement by cars parked in designated parking areas.... More 

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Westland, Michigan
Top Contributor
66 reviews 66 reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Very clean staff is very kind and helpful. Free continental breakfast free wi fi and a great suite! AAA gives it a 8.5 rating and I totally agree!! The trip here took forever traffic is bad here but hey it's Chicago! If you want a view it's not great that is for downtown Chicago. But it's lovely here

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Contributor
11 reviews 11 reviews
11 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 1 week ago NEW via mobile

Marriott Springhill Suites Chicago is about 1/2 mile east of Marriott Chicago O'Hare. The two are very different. For one thing, if you are going to the time Bishop Chicago International Miniature Show in April each year, you may want to consider this option. For one thing, there is a shuttle that leaves at 15 minutes after the hour and... More 

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Ramon V, Guest Relations Manager at SpringHill Suites Chicago O'Hare, responded to this review

we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon! More 

Chicago, Illinois
Senior Contributor
32 reviews 32 reviews
10 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

I use this hotel to host meetings and host overnight guests. I work directly with the sales manager, Sofia, who is fantastic. I recently had a meeting at their facility and they went out of their way to accommodate me and my needs. I had meals catered and Rob was a pleasure to work with. He offered suggestions that were... More 

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Ramon V, Guest Relations Manager at SpringHill Suites Chicago O'Hare, responded to this review

As a Valued Guest, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again... More 

Fort Worth, Texas
Top Contributor
86 reviews 86 reviews
72 hotel reviews
71 helpful votes 71 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Did a quick one-night stay here before our flight out to Japan. They upgraded us to their "best" floor of rooms, which really just looked like the same rooms as you'd expect, but with higher ceilings. Still, we appreciated the thought. We got into the hotel a bit late (~9 p.m.) so it was helpful that they have an Outback... More 

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Ramon V, Guest Relations Manager at SpringHill Suites Chicago O'Hare, responded to this review

Dear Valued Guest, Thank you for taking the time to share your thoughts regarding your recent stay with us. We appreciate you bringing it to our attention. We will share your message appropriately within the organization. More 

Cincinnati, Ohio
Contributor
18 reviews 18 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I stayed 11 nights on 3 separate trips in March 2015. From the outside, the hotel looks a bit old and outdated. Inside, though, the lobby area is fine, my rooms have been big (include a living area and a small kitchenette), clean and modern. I like that there is both outdoor and indoor parking - - both of which... More 

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susan_selim, Front Office Manager at SpringHill Suites Chicago O'Hare, responded to this review

Thank you for sharing your experience at the SpringHill Suites Chicago O'Hare through the Guest Satisfaction Survey. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. Thank you for staying at the SpringHill Suites Chicago O'Hare and we hope you choose to... More 

Colorado Springs, Colorado
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 3 weeks ago

Upon arrival I was advised that my reservation had been canceled by Travelocity. I had received notification that a duplication had been canceled and they had re-instated my booking(Jackie Travelocity minor detail) and easily remedied by the Front Desk. The room was quite pleasant and overlooked I-90 and the transit railroad. There is noise, so if you prefer quiet ask... More 

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susan_selim, Front Office Manager at SpringHill Suites Chicago O'Hare, responded to this review

Thank you for sharing your experience at the SpringHill Suites Chicago O'Hare through the Guest Satisfaction Survey. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations in most areas. Going forward we will make it a point to ask you if you... More 

Cleveland, Ohio
Senior Contributor
26 reviews 26 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Stayed for two nights at this hotel for a business trip. Very close to O'Hare airport and they provide free shuttle service every 30 minutes. The hotel lobby was in good shape and the staff was very nice at check in. The rooms were "suites" with a couch and mini fridge, but this not designed for extended stays the way... More 

Was this review helpful? Yes 1
Michigan
Senior Contributor
46 reviews 46 reviews
11 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I was in town for a training, which was held at this hotel. We decided to make a little mini-family vacation out of it. The hotel was nice, a little old, but clean and the people who worked there were very nice. I got upgraded to the top level as part of some promotion they had going on. This was... More 

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Top Contributor
95 reviews 95 reviews
17 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed March 18, 2015

Stayed one night on business and I was very happy with the staff who were very pleasant and helpful. As other reviewers have mentioned the hotel is very dated and need of an update to keep up with the newer Spring Hill Suites.

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susan_selim, Manager at SpringHill Suites Chicago O'Hare, responded to this review

Dear John, Thank you for taking the time to complete our survey! I will make sure to pass your comments along to the correct department. I'm glad you enjoyed your experience with us and hope you continue to stay with us in the future. More 

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