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SpringHill Suites Chicago O'Hare

Certificate of Excellence
3.0 of 5
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8101 West Higgins Road, Rosemont, IL 60631
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SpringHill Suites Chicago O'Hare
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Ranked #4 of 16 Hotels in Rosemont
Certificate of Excellence
A recent review
4 of 5 stars reviewed 2 days ago
Heather C
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788 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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1 review
4 of 5 stars Reviewed 2 days ago NEW via mobile

We needed one night in Chicago. The price was reasonable and the free shuttle and breakfast a plus. We ate at the Outback at the hotel, which was a typical Outback. Comfortable room, free WiFi, very pleased. Because we had to transfer a lot of luggage to downtown, we took the shuttle back to the airport (departs every half hour... More 

Was this review helpful? Yes
susan_selim, Front Office Manager at SpringHill Suites Chicago O'Hare, responded to this review

I'm glad you enjoyed your experience with us! I'm glad you took advantage of the many amenities we offer. Thank you for your feedback. I hope you continue to stay with us in the future. More 

Detroit, Michigan
1 review
3 of 5 stars Reviewed 3 days ago NEW

The rooms were decent in size and clean. Do not expect any plush beds, none of the interiors including kitchen and bathroom were new. Its a good investment for families to stay but not classy for young couples.

Was this review helpful? Yes
susan_selim, Front Office Manager at SpringHill Suites Chicago O'Hare, responded to this review

Thank you for your feedback. I will definitely be passing your comments to the correct department. I hope you can stay with us whenever you come back to Chicago More 

Fort Wayne, Indiana
Contributor
14 reviews 14 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here for one night on my way to Wisconsin. I had a little problem finding the hotel, but that was in large part due to my "GPS girl" being a little confused. Close to O'Hare, however I never heard a sound from any planes. Free parking, extremely easy check-in and the rooms are spacious and clean. Breakfast was full... More 

Was this review helpful? Yes
susan_selim, Front Office Manager at SpringHill Suites Chicago O'Hare, responded to this review

Thank you so much Greg for your positive comments. We appreciate your business. We take pride in our hotel and we go above and beyond to make sure each guest is taking care of. Thanks again for your feedback and we hope you continue to stay with us in the future. More 

Germantown, Tennessee
Contributor
16 reviews 16 reviews
15 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 1 week ago

My husband and I stayed at the Marriott Springhill Suites in Rosemont for one night while we attended a wedding. We arrived about 11:00am from the airport (about 3 miles away) and were able to check into our king suite on the 9th floor immediately. The furniture and carpet had some wear but the room was spacious and met our... More 

Was this review helpful? Yes
susan_selim, Front Office Manager at SpringHill Suites Chicago O'Hare, responded to this review

I'm happy to hear that you enjoyed your experience with us. We appreciate all the positive comments. Thank you for your feedback. We hope you can stay with us in the future whenever your travels bring you back to Chicago! Safe Travels! More 

Den Haag, Nederland
Contributor
20 reviews 20 reviews
19 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

Not a bad hotel but if you are unlucky you hear a noisy train, Carpets worn down, built in a poshy style and no changes since then. Smiling faces erverywhere. Because I visited later that week Holiday Inn nearby, I would say that American hotels are a littlle worn down. However, Home2Suites in Long Island is very nice and modern.... More 

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susan_selim, Front Office Manager at SpringHill Suites Chicago O'Hare, responded to this review

Thank you for your comments. We will be having a renovation in the future to make sure our hotel is up to date. I appreciate the feedback, I will be sure to pass your comments along to the correct department. Thank you again More 

Top Contributor
132 reviews 132 reviews
20 hotel reviews
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed with my family at this hotel, room was very spacious, breakfast was excellent with lots of fresh produce and cakes. Staff were friendly but checking in was delayed till after 5 which was not appropriate as we had just arrived from Ireland after an 8 hour flight. Otherwise positive stay

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Ramon V, Guest Relations Manager at SpringHill Suites Chicago O'Hare, responded to this review

Dear Dingerb, Thank you for taking the time to share your recent experience at the SpringHill Suites Chicago O'Hare with us. One of our key priorities is to provide the highest level of friendly and courteous service. While it was a pleasure having you here as our guest, your feedback regarding the service our team provided caught my attention.I am... More 

Waterloo
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I'm a research freak when it comes to hotels. My company booked this for me. So went in blind. Pleasantly surprised! The drive up to the door is tight/nonexistent and parking lot seemed super small but was far from filled so I have no clue where everyone was parked. It's possible there was another lot on the other side that... More 

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Ramon V, Guest Relations Manager at SpringHill Suites Chicago O'Hare, responded to this review

Dear Mrsacorp, Thank you for sharing your experience at the SpringHill Suites Chicago O'Hare through the Guest Satisfaction Survey. As a Valued Guest, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to... More 

Senior Contributor
25 reviews 25 reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Rooms were clean, staff was pleasant and helpful. We slept 5 comfortably. Breakfast options were consistent with most other normal hot offerings, and were switched up a bit day to day. Rooms were surprisingly quiet for the proximity to the airport and railway, actually more train than plane noise. Pool area was underwhelming, and no hot tub. Parking can be... More 

Was this review helpful? Yes 2
susan_selim, Front Office Manager at SpringHill Suites Chicago O'Hare, responded to this review

Thank you for choosing to stay with us. I"m glad you enjoyed a part of your stay. We do have other options for parking, we have an underground garage that is available for all guest. I'm sorry this was an issue for you. I will definitely be passing your comments along to the correct department to make sure we continue... More 

Atlanta, GA
Top Contributor
57 reviews 57 reviews
53 hotel reviews
103 helpful votes 103 helpful votes
2 of 5 stars Reviewed 3 weeks ago

I have been waiting to see the rebate into account before I can write this evaluation. As most travelers have already posted, there are so many positive feedbacks - complimentary shuttle to the airport and train station, better than average breakfast, spacy suite & nice pizza store/restaurant near by… However, there was one thing to ruin those positives. I booked... More 

Was this review helpful? Yes 4
Ramon V, Guest Relations Manager at SpringHill Suites Chicago O'Hare, responded to this review

Dear Christina, Thank you for taking the time to share your thoughts regarding this issue. I would like to personally assist you with your billing issue. Please feel free to contact me when you have a chance via Email/Phone. We appreciate you bringing it to our attention. We will share your message appropriately within the organization. Sincerely, Ramon Vargas Guest... More 

Kansas City, Missouri
Senior Contributor
22 reviews 22 reviews
7 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We visited this hotel for a long weekend to see our Royals play at Wrigley. Our preference was to stay downtown, but with a large convention in town the rates downtown were over $700 a night. We decided that we would stay in Rosemont and use the L to get around. I am really glad we did! Do not let... More 

Was this review helpful? Yes 2
susan_selim, Front Office Manager at SpringHill Suites Chicago O'Hare, responded to this review

Thank you very much for all your awesome comments! I'm glad your experience with us was wonderful! Thank you for choosing to stay with us and I hope you will continue to stay with us in the future. Safe travels! More 

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