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Hilton Rosemont / Chicago O'Hare

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5550 North River Road, Rosemont, IL 60018
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Hilton Rosemont / Chicago O'Hare
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Hilton Rosemont / Chicago O'Hare
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539 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Hilton Rosemont / Chicago O'Hare
See the most recent reviews
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed August 24, 2014

The only bright spot this hotel has is the staff. Our check in was great, but when we got to our room, it was untouched from the last guests. I called the front desk & they apologized & promptly switched us to another room. They also gave us free breakfast vouchers. This one was 2 double beds instead of our... More 

Was this review helpful? Yes 3
PaulGrande, General Manager at Hilton Rosemont / Chicago O'Hare, responded to this review

Thank you for taking the time to write a review about your recent stay at our hotel. We’re very sorry that your experience at our property wasn’t up to our usual high standards and we apologize for all the inconvenience you experienced. We want you to know that the comments we receive from our guests are taken very seriously and... More 

Beaver Dam, United States
1 review
5 of 5 stars Reviewed August 23, 2014

Hotel is clean and beautiful and the staff were very courteous. The room was clean and fresh and the staff kept it looking good throughout the visit. The other facilities, Fitness center and pool were in good working condition. The business office had newer computers and printers and worked without issue. I would recommend this hotel to any friends or... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
PaulGrande, General Manager at Hilton Rosemont / Chicago O'Hare, responded to this review

Dear Bonnie H, Thank you for taking the time to submit your review. We hope you had time to enjoy some of the exciting activities and entertainment in Rosemont. More 

Schererville, United States
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 22, 2014

The Hilton Rosemont/O'Hare is a convenient location to the airport with many amenities and within walking distance to the Stephens Convention Center, Fashion Outlet Mall, movie theater, and night life. The hotel and grounds are tastefully decorated and very clean. Breakfast buffet was delicious and reasonably priced. The Hilton Convention Liaison worked very hard to make sure every detail was... More 

Review collected in partnership with Hilton Hotels & Resorts

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PaulGrande, General Manager at Hilton Rosemont / Chicago O'Hare, responded to this review

Dear Lucy D, Thank you for submitting a review. I am glad to see you also were able to enjoy some of the other amenities in our neighborhood! Hope to see you again soon! More 

Concord, NC
Senior Contributor
48 reviews 48 reviews
8 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed August 20, 2014

We arrived after 1 p.m. on a Friday and no rooms were available, but after waiting until around 2:45 we were able to get into our room. Some of the hotel is showing its age, but the room was nice. We had a buffet breakfast as part of our package, and the buffet was excellent. This had the best priced... More 

Was this review helpful? Yes 1
southern michigan
Senior Contributor
25 reviews 25 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed August 20, 2014

We stayed at this hotel and we loved it !! such a nice place and Walker Stalker con was at the Donald E Stevens Convention Center which was attached to our hotel via a sky walk, so even in the cold we didn't have to go outside.... would recommend this hotel awesome time , very clean modern and a newer... More 

Was this review helpful? Yes 1
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 16, 2014

The desk staff was outstanding in their suggestions and help when requested. The event manager Joann Regan went out of way on her own personal time to try to help me replace an item I had left at home. I believe she is what makes your Hilton Chain the success that it is. Service over and above what is expected.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
Elkhart, Indiana
Top Contributor
158 reviews 158 reviews
78 hotel reviews
62 helpful votes 62 helpful votes
3 of 5 stars Reviewed August 15, 2014

It's close to the airport. The staff is great. Rooms are average. The real problem was the internet - very slow! So don't pick this hotel if you need to get some work done. There are better hotels in the area.

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Atlanta
Reviewer
4 reviews 4 reviews
3 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed August 11, 2014

I loved the hotel, everyone was friendly and even the hotel bar food was awesome. Luis the bar tender makes a mad martini too. But if you are a gym person like I am, skip it. I had one decent run and couldn't stand to go back up there. It really seemed liked an afterthought.

Was this review helpful? Yes 2
Green Bay, Wisconsin
Senior Contributor
31 reviews 31 reviews
11 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed August 10, 2014

I stayed in the hotel for 3 nights while attending a business meeting first week of August 2014. The hotel is very clean as expected for Hilton standard, the free shuttle to and from airport is very convenient. The staffs were very polite, helpful and welcoming. We would surely stay here again whenever attending convention in Chicago ORD

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Farmington Hills, United States
1 review
4 of 5 stars Reviewed August 8, 2014

Asked for a taxi at this hotel and waited forever. Mentioned to staff and was eventually taken care of. Nothing to do with hotel, but something to be aware of anyway. Extremely long wait for check-in. Probably because it is very close to the airport and has a lot of 1-night stays like myself. Not usual experience for me at... More 

Review collected in partnership with Hilton Hotels & Resorts

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