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Hilton Rosemont / Chicago O'Hare

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5550 North River Road, Rosemont, IL 60018
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Hilton Rosemont / Chicago O'Hare
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584 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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northwestern michigan
Level Contributor
26 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 stars Reviewed yesterday NEW

I book this on a hotel mystery discount and glad this was the choice. The hotel is very clean and close to O'hare. My wife and I stay'd while we waited to pick up our daughter and it was a nice little get away fro the weekend. It would be nice if Breakfast would have been included and also there... More 

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Columbus, Ohio
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I recently stayed here for a national meeting and was pleasantly surprised. I've been in several other O'Hare area hotels and been disappointed. This facility is very nice - feels relatively new and fresh. The rooms are very comfortable and the linens are especially nice. We had two catered dinners here and the food was above average for these types... More 

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Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

So, due to mechanical issues I missed a connection at O'Hare. They put me on the first flight in the morning, and the airline put me up here at the Hilton. This hotel is clean and comfortable. The staff are some of the kindest and most helpful people I've met in my travels. They helped put me at ease in... More 

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Melbourne
Level Contributor
92 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

1 night here as part of business The good Close to airport - hotel offers free shuttle which takes 15 mins and departs every 20 mins. Beds are comfortable. Location is 400m walk to Premium Outlets. Room service menu was great and the food was really great. Rooms are huge. I was on 9th floor. Elevators also plentiful. Service is... More 

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Baltimore, Maryland
Level Contributor
17 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Room is reasonable size, with large work station and good sized LCD television. Housekeeping is good, and efficient as well. Decent fitness room. Noise from O'Hare is minimal, but can be subtly appreciated in the room. Pleasant, if small, bar area. Shuttle from O'Hare runs as promised. On the downside: WiFi is slow. Starbucks in lobby under renovation. Spartan lobby,... More 

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Scottsdale, Arizona
2 reviews
5 of 5 stars Reviewed 6 days ago NEW

Stayed here on a Sunday evening. In for a wedding and had an early flight. The room was incredible. Everything pristine and so comfortable. It was a busy week and I was glad to have the alone time. Decided before calling it a night that I would enjoy an "adult beverage" in the lovely bar area. Relaxed right next to... More 

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Dallas, TX
Level Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Stayed here one night for a business trip. Shuttle from O'Hare was convenient. Staff very friendly and efficient. Room was spotlessly clean and very comfortable. Great gym for a morning workout. Breakfast buffet was well done with anything you could want. Would stay here again.

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Rosemont, United States
1 review
2 of 5 stars Reviewed 1 week ago

This property is old and worn. Staff are nice, but working with a out dated over priced property. I don't think it does the Hilton Brand justice. It does not help that there is a Marriott property nearby that looks and the lobby is much nicer.

Review collected in partnership with Hilton Hotels & Resorts

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PaulGrande, General Manager at Hilton Rosemont / Chicago O'Hare, responded to this review

Dear Michael H, I’m surprised by your comments that our property is old and worn as we were completely renovated only 5 years ago. I’d welcome more feedback on the areas you believe need improvement. I am truly sorry we were unable to provide the level of service that you have come to expect and I hope we have the... More 

Woodinville, Washington
Level Contributor
99 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
3 of 5 stars Reviewed 1 week ago

Hilton. The name brings certain quality expectations. You are expecting a five star hotel, with a five star hotel cost. We just got the five star cost. There is no bell hop desk/concierge to help with luggage. When we arrived, we had to go into the hotel and flag down someone to assist us with the luggage. The check-in desk... More 

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PaulGrande, General Manager at Hilton Rosemont / Chicago O'Hare, responded to this review

Dear akittynamedtabitha, As a Top Contributor for Trip Advisor, we truly appreciate your feedback regarding your recent stay with us. I was disappointed to read your comments and discover that your experience at our property was not up to our usual high standards. We do have a bellman on staff 24/7 and I’m sorry to hear that you had to... More 

Sacramento, United States
2 reviews
3 of 5 stars Reviewed 1 week ago

Hotel standard for one near the airport. Did not have functional internet service despite promises to the contrary at check-in. When called to resolve, took multiple attempts to get an answer. Promised resolution, but nothing done. The front desk never answered the phone when I called back to check on it.

Review collected in partnership with Hilton Hotels & Resorts

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PaulGrande, General Manager at Hilton Rosemont / Chicago O'Hare, responded to this review

Dear Tina P, I would like to take this opportunity to apologize for the inconvenience you experienced in regards to the non-working condition of the internet in your guest room and the lack of immediate response to resolve the problem. This is uncharacteristic of our staff and I have addressed your comments with the appropriate departments to ensure we address... More 

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