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Hilton Rosemont / Chicago O'Hare

Certificate of Excellence
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5550 North River Road, Rosemont, IL 60018
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1 room 1 guest
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Hilton Rosemont \/ Chicago O\\
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621 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Cicero, Indiana
Level Contributor
33 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

We stayed at the Hilton at Rosemont and the room was great, clean and spacious. We had reserved a room with two double beds but something got screwed up but the manager was very helpful and made our stay great. We will be back!

Was this review helpful? Yes
PaulGrande, General Manager at Hilton Rosemont / Chicago O'Hare, responded to this review

Dear TMRoberts, I was delighted to read your comments regarding your recent stay with us and I’m happy we were able to make it right in regards to your room type reservation. Thank you for taking the time to write a Trip Advisor review and look forward to hosting you again. More 

Dublin, Ireland
Level Contributor
50 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I stayed here for one night on a business trip. I had an early morning flight from O'Hare and found the hotel to be very convenient, the shuttle bus was every half hour and left on time. Upon arrival the hotel staff were friendly and I found the food in the hotel bar to be of a high standard. The... More 

Was this review helpful? Yes
PaulGrande, General Manager at Hilton Rosemont / Chicago O'Hare, responded to this review

Dear Daragh H, Thank you for sharing your feedback regarding your recent stay with us on Trip Advisor. I was glad to learn of your appreciation of the friendliness of our hotel staff, the cleanliness and comfort of your guest room and the high quality of food in Liberty Tavern. Also thank you for your comments regarding our complimentary airport... More 

Yorba Linda, California
Level Contributor
34 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

What a Hidden gem! Hotel has been renovated and rooms are fresh and clean. Fabulous restaurant onsite - amazing menu! Friendly shuttle staff-very accommodating. Ample self parking-a rarity in an airport location. This airport hotel is full of surprises - Burrata Salad a must - Steak Sandwich is delicious. Onion rings are amazing with a very delicious aioli - try... More 

Was this review helpful? Yes
PaulGrande, General Manager at Hilton Rosemont / Chicago O'Hare, responded to this review

Dear MDKlein43, Happy Belated Birthday! We are honored you were able to celebrate it with us. It was a pleasure to learn of your appreciation with the quality of service you received from our shuttle staff and the cleanliness of the hotel and guest rooms. I will certainly share your great comments regarding your experience in Liberty Tavern Restaurant with... More 

Le Claire, Iowa
Level Contributor
3 reviews
4 of 5 stars Reviewed 1 week ago

I am tempted to give the Hilton a really bad review so I can keep this place to myself. Have stayed here at least four times when attending Comic-Con/Wizard World Chicago. The convenience, quality and easy location to the convention center can't be beat. 10/10 Will stay here again.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
PaulGrande, General Manager at Hilton Rosemont / Chicago O'Hare, responded to this review

Dear Carrie S, Hahaha – I’m very glad you didn’t leave us a bad review. Thank you for your wonderful comments and we are delighted to host you during ComicCon/Wizard World Chicago. I’m happy to learn of your appreciation of our convenience, quality and overall satisfaction with your stay with us. Looking forward to seeing you again next year! More 

1 review
3 of 5 stars Reviewed 1 week ago

Good: bed, pillows, blackout drapes. Roomy bathroom counter. Web site indicates refrigerators are available, but there are none in the hotel according to staff. Ordered food for 3pm arrival, they called to deliver at 9pm. There's a motor/pump that can be heard running for a few seconds several times a minute that is irritating. (Room 935) Some noise from ORD,... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
PaulGrande, General Manager at Hilton Rosemont / Chicago O'Hare, responded to this review

Dear caroleh710, Thank you for your comments regarding your recent stay with us. I apologize for the miscommunication regarding the refrigerator availability and the delay in the delivery of your food order. We do have refrigerators available to rent upon request and based on availability. I will review this with the team and use it as a learning opportunity. I... More 

Berlin, Germany
Level Contributor
17 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago

This review is very late in coming. Had a great time.The room was very nice but the service at the front desk was great. Very personable and I felt that they really cared about me!!! They asked me a lot of questions as to what they can do to make my stay better. I was floored!!! If you are in... More 

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PaulGrande, General Manager at Hilton Rosemont / Chicago O'Hare, responded to this review

Dear charlandpolly, Thank you so much for your wonderful comments regarding your recent stay with us. I’ll be sure to share your comments regarding the front desk team with them. You have paid us the highest compliment in stating that we are your “new home” in Rosemont. Thank you so much and we look forward to hosting you again soon. More 

Cincinnati, United States
1 review
4 of 5 stars Reviewed 1 week ago

Last minute check-in due to cancelled flight. Jumped on the shuttle from O'Hare and made the reservation on the phone during the ride. Nice looking place, and the staff was superb. Everyone from the 800 number representative to the maintenance guys who came to unlock my bathroom door were cheerful and friendly. A real plus at just after midnight, after... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
PaulGrande, General Manager at Hilton Rosemont / Chicago O'Hare, responded to this review

Dear Bret L C, Thank you for taking the time to write a Trip Advisor review following your recent stay with us. I’m glad to hear we were able to provide you with the level of service and accommodations you have come to expect from Hilton. We pride ourselves on our level of service and I’m happy to see your... More 

Los Angeles, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

The hotel lobby was very nice and front desk was quick, friendly and thorough. Check in was quick and easy. My room was very comfortable, quiet, very clean, and had every thing I needed during my stay. Great air conditioning. Easy to use in room safe and plenty of coat hangers, which is sometimes an issue. I have stayed at... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
PaulGrande, General Manager at Hilton Rosemont / Chicago O'Hare, responded to this review

Dear Brian S, Thank you so much for the feedback regarding your recent stay with us. I’m happy to learn of your appreciation for the comfort and cleanliness of your guest room, the ease and quickness of the check-in process and the number of coat hangers in the closet. We are honored to be your favorite hotel in Rosemont and... More 

Cherry Hill, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

One of the cleanest and best kept hotel that I have stayed at. I have stayed at all the usual brand names , and this ranks at the top of the list. The food at breakfrest was outstanding, and the bar food was great, with the wings leading the way!

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
PaulGrande, General Manager at Hilton Rosemont / Chicago O'Hare, responded to this review

Dear Philip S, We are truly honored to be deemed the Best Hotel in Rosemont in your review. I’ll be sure to share your compliments regarding your dining experience with our culinary team. Thank you for taking the time to write a Trip Advisor review and we look forward to hosting you on your next trip to Rosemont! More 

Rosemont IL, United States
1 review
1 of 5 stars Reviewed 2 weeks ago

This is the only hotel with shuttle service that I know of that does NOT drop off passengers at their airport departure terminal. I am aware that a central pick up location for people arriving is appropriate, but no excuse for not dropping off people at their specific airline departure terminal.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
PaulGrande, General Manager at Hilton Rosemont / Chicago O'Hare, responded to this review

Dear John Y, I’m sorry to read that you had a bad experience at our hotel due to the shuttle service. Due to the construction around O’Hare airport right now, all airport shuttles are not allowed to enter the departures area of the terminals. Thus we use a central pick up and drop off location for all guests. When construction... More 

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