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Hilton Rosemont / Chicago O'Hare

Certificate of Excellence
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5550 North River Road, Rosemont, IL 60018
Best prices for: 1 room 1 guest
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Hilton Rosemont / Chicago O'Hare
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Hilton Rosemont / Chicago O'Hare
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563 Reviews from our TripAdvisor Community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Houston, Texas
Contributor
15 reviews 15 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed today NEW

I attended a conference at the Hilton Rosemont Airport Hotel. This was not really the Hilton Airport Hotel which was across the street from the United Terminal. It was a shuttle bus ride away. The shuttle terminal was about a block away from the terminal. It was very confusing to find the shuttle terminal building. There are no clear directions.... More 

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Oswego, United States
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed yesterday NEW

Stayed for an overnight couples getaway in conjunction with concert at Allstate Arena and going out at MB Financial Park. Location is ideal for that - walking to the bars/restaurants of MBFP is great. Hotel was nice, got room upgrade as HHonors gold member. Room was nice, bed fairly comfortable. Had a 1-bdr suite which was spacious but had odd... More 

Review collected in partnership with Hilton Hotels & Resorts

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RTP
Top Contributor
70 reviews 70 reviews
11 hotel reviews
58 helpful votes 58 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Yikes! Stay away. I was here for a conference recently, this hotel is not good for anything. It has potential but too many issues, just stay somewhere new. This place was designed in the 60's it seems. First off, I get there at 3pm and they tell me my room isn't ready, do I want a different room instead of... More 

Was this review helpful? Yes
DianaFriess, General Manager at Hilton Rosemont / Chicago O'Hare, responded to this review

Dear MuddyHummer, Thank you for taking the time to write a review about your recent stay at our hotel. We’re very sorry that your experience at our property wasn’t up to our usual high standards and we apologize for all the inconvenience you experienced. We do everything that we can to accommodate room preferences and I apologize for the amount... More 

Joinville, SC
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

Overall a very good hotel. The only inconvinient was the heating system in my room which aparently was not working well. I did not call maintenance because it was not very cold. If I had called, they would probably have it fixed.

Was this review helpful? Yes
DianaFriess, General Manager at Hilton Rosemont / Chicago O'Hare, responded to this review

Dear LuizBonilla, Please do not hesitate to contact us while you are on property if you are not comfortable during your stay. We want to do everything we can to make sure that you are comfortable and we would have been able to check your HVAC unit to make sure it was functioning properly. Thank you for taking the time... More 

Washington DC, District of Columbia
Senior Contributor
36 reviews 36 reviews
12 hotel reviews
4 of 5 stars Reviewed 1 week ago

Enjoyed my second stay at the Hilton Rosemont. Staff very friendly and helpful. Bed was SUPER comfortable. We had business meetings with buffet breakfast and lunch. This was not "hotel food" at all. Everything was fresh and well-prepared. Only slightly negative (and not extremely important) comment -- The cafe in the lobby was short of a lot of items in... More 

Was this review helpful? Yes
DianaFriess, General Manager at Hilton Rosemont / Chicago O'Hare, responded to this review

Dear NanC258, Thank you for your loyalty in returning to our hotel. We truly appreciate your patronage and it was a pleasure to read your comments regarding your stay. I will be sure to share them with the team. I’m sorry for the inconvenience you experienced regarding the selection in the lobby café in the afternoon. I’ll be sure to... More 

Clarksville, VA, United States
Top Contributor
53 reviews 53 reviews
18 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 1 week ago

After navigating the poorly marked skywalks, hallways, and single elevator from parking the desk I admit I was pretty down on this property when I got to check-in. However....the desk was so cheerful, the room so clean, the Hilton experience fulfilled and I got back to neutral. Then at checkout the desk again added greatly the experience letting me know... More 

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DianaFriess, General Manager at Hilton Rosemont / Chicago O'Hare, responded to this review

Dear Joey H, I’m so sorry that your stay with us started on a bad note, but I’m glad to hear that we were able to turn it around and live up to the standard that you should expect from a Hilton hotel. Thank you for bringing the parking confusion to our attention. There should be adequate signage to direct... More 

Defiance, United States
1 review
1 of 5 stars Reviewed 1 week ago

Looking for a decent room for a decent rate? Look elsewhere. Want to just throw money away and have rude service? Sign your John Hancock. The room size alone was miniscule. I've never had a room that small... ever. I've been in cheap motels that were larger. Want to chill your booze? Again, look elsewhere. King bedroom without a mini... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
PaulGrande, General Manager at Hilton Rosemont / Chicago O'Hare, responded to this review

Dear Mr. Wood, I apologize for the inconveniences you experienced during your stay with us. I'm sorry that our standard guest room size did not meet your expectations and that the ice machine kept you from a comfortable two night stay. Our front desk staff would have been able to try to help in relocating you to a different room... More 

Springfield, United States
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

When I made the reservation over the phone months prior to our stay, we were not told of the deposit fee amount. I called the day before to make sure because I forgot about it. We were informed it was only $50, as well as being told we could pay for the first night and pay the rest the next... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
PaulGrande, General Manager at Hilton Rosemont / Chicago O'Hare, responded to this review

Dear Andrew T, I would like to sincerely apologize for the confusion and inconvenience you experienced in regards to the information you received about the deposit. My team should have relayed the correct information to you at the time of booking and there is no excuse for that inaccuracy. Thank you for sharing your comments and experience as I can... More 

Springfield, Illinois
Top Contributor
64 reviews 64 reviews
11 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 1 week ago

with a toddler in tow, and no luggage we were welcomed with open arms here. The front desk was very empathetic and helpful and fast! They found us a quiet room, a clean room and helped with toiletries. The room service gentleman too was wonderful and accommodating with our toddler; offering to bring her some juice that we had not... More 

Was this review helpful? Yes
PaulGrande, General Manager at Hilton Rosemont / Chicago O'Hare, responded to this review

Dear Anna19731970, I’m so sorry that you were stuck in Rosemont because of a cancelled flight, but I’m honored you chose to stay with us and we could make the best out of a bad situation! Thank you very much for your kind words regarding the service you received from the front desk staff and the room service staff. I... More 

Doha, Qatar
Senior Reviewer
6 reviews 6 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed 1 night in the hotel, good room, great bathroom, noise level OK. They do not have power adaptor and was told to go to supermarket I get one (by taxi). Reception staff is just OK. Paid 15 bucks for high speed internet but can hardly download an email. Stay away for this very expensive option. I stayed in 3... More 

Was this review helpful? Yes 1
PaulGrande, General Manager at Hilton Rosemont / Chicago O'Hare, responded to this review

Dear Doume A, It was a pleasure to learn of your appreciation of our guest rooms and bathrooms. I’m sorry to hear that you had a bad experience with our Internet connection, but I’m happy to say that starting on June 4th, if you are a Hilton HHonors member, you would qualify for complimentary in-room internet. Becoming a HHonors member... More 

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