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Hilton Rosemont / Chicago O'Hare

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5550 North River Road, Rosemont, IL 60018
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Hilton Rosemont / Chicago O'Hare
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Hilton Rosemont / Chicago O'Hare
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602 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Austerlitz, United States
5 of 5 stars Reviewed 2 days ago NEW

Traveling on business it's nice to know you can rely on good service & a comfortable room - that's why I choose Hilton Hotels. My stay at the Rosemont Hilton, O' Hare was excellent & convenient to the airport.

Review collected in partnership with Hilton Hotels & Resorts

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Richmond, Virginia
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

The hotel staff was great, super friendly and helpful. The location was super convenient for both foot and auto traffic. The room was nice, seemed very clean and the furniture was in good condition. The room did not have a fridge or microwave, which was a bit weird but certainly not anything to get upset about. It was fairly quiet... More 

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Wichita, Kansas
Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

Filthy outside, coffee in room is bad, dirt in every corner of bathroom and shower was mildewed. Overpriced. This was our only option, as our flight was cancelled last minute and we missed our connection.

Was this review helpful? Yes
PaulGrande, General Manager at Hilton Rosemont / Chicago O'Hare, responded to this review

Dear Ericablueeyes, I’m disappointed to read your comments regarding your recent stay with us. We are usually known for the comfort and cleanliness of our guestrooms, so thank you for bringing this to our attention so I may address this with our housekeeping department. Also, I’m happy to report that we will be opening a Starbucks at the end of... More 

Beaumont, United States
1 review
5 of 5 stars Reviewed 1 week ago

Enjoyed the stay, felt comfortable even though I was so far from my home and family. The food in the Hotel was great, the atmosphere was very nice. The shuttle to and from the Airport was on time and easy. Picked me up in front of the terminal and dropped me off in front when I returned. Would recommend this... More 

Review collected in partnership with Hilton Hotels & Resorts

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PaulGrande, General Manager at Hilton Rosemont / Chicago O'Hare, responded to this review

Dear Patrick H, Thank you for your wonderful comments regarding your recent stay with us. I’m delighted to read of your appreciation of the ambiance and homey feel of the hotel, the food, and the complimentary airport shuttle. We pride ourselves on the exceptional level of service we provide and you have paid us the highest compliment in stating that... More 

Chatsworth, Georgia, USA
Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago

Attended a Pampered Chef conference in Rosemont at the Donald E Stephens Center. The Hilton Rosemont was not a suggested conference hotel by Pampered Chef. I found on a map that it looked closest to the conference center. Boy was I right! The Skywalk to the CC provided a covered, climate controlled walkway to and from the Center. Other Pampered... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
PaulGrande, General Manager at Hilton Rosemont / Chicago O'Hare, responded to this review

Dear Tammy S, We are so glad to hear you found us and stayed with us for the Pampered Chef Conference! I am happy to read your comments regarding your appreciation for our proximity to the Convention Center and the convenience of being connected to it by covered walkway. I’m also glad to see you booked our “Park for Pennies”... More 

South Bend, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I want to take this time to highly compliment the staff. I had my 5 year old daughter staying with me and she could not reach the sink faucets in restroom. I asked the staff if they had a child stool available. The staff didn't have a stool available but went above and beyond by purchasing one for my daughter... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
PaulGrande, General Manager at Hilton Rosemont / Chicago O'Hare, responded to this review

Dear Mark C, Thank you for taking the time to write a Trip Advisor review following your recent stay with us. I’m very proud of our team members who always put the guest first and knew what to do to make your stay with us exceptional. I’m glad to hear you and your daughter had a great time. Thank you... More 

Belfast, United Kingdom
Level Contributor
53 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We chose this hotel for a one night stay because of its location to the airport and it listed it ran a shuttle bus. My previous experience with hotel shuttle buses is pretty straight forward as in you go to a stand at arrivals and use the phone to contact hotel and the bus comes generally quickly however we arrived... More 

Was this review helpful? Yes
PaulGrande, General Manager at Hilton Rosemont / Chicago O'Hare, responded to this review

Dear GEW5, As a Level 5 Trip Advisor contributor, we value your travel experience and feedback. I am truly sorry for the inconvenience you experienced in regards to the confusion around the airport shuttle and the delay at check-in. I will work with my team to address the comments in your review as we should provide a higher level of... More 

Level Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 2 weeks ago

have read some of the recent reviews, I am a hilton honors member, however that has nothing to do with my comment here. I am sad to see the bad reviews, but I guess it is like anything, it what you actually receive... My room 734 was clean, fresh smelling, quiet, even though by the airport.. convenient for me to... More 

Was this review helpful? Yes 1
PaulGrande, General Manager at Hilton Rosemont / Chicago O'Hare, responded to this review

Dear 672juanitas, Thank you for your recent review following your recent stay with us. I’m delighted to learn of your appreciation of our location to the great shopping and restaurants nearby. I’m also glad to read your comments regarding the cleanliness and comfort of your guest room, the great service you received from our staff and the complimentary wifi you... More 

Laguna Hills, United States
Level Contributor
71 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The overpass bridge to the convention center is a great design and blocks out the wind, rain and traffic. Subway is in walking distance and very easy. Food is reasonably good, staffs were great and very attentive.

Was this review helpful? Yes
PaulGrande, General Manager at Hilton Rosemont / Chicago O'Hare, responded to this review

Dear Susan H, I’m glad to learn of your appreciation for our location next to the Donald E. Stephens Convention Center and our covered skywalk that connects us to the Convention Center as well! Thank you for your kind words regarding the food in our restaurants and the level of service you received from our staff. We truly appreciate your... More 

MA
Level Contributor
115 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The hotel is very close to the airport and offers a shuttle. The rooms are nicely appointed and don't seem out of date at all. My one complaint is that the room smelled like a combination of mildew and carpet deodorizer. Not sure if there was an issue within out room or it is something they use to clean. We... More 

Was this review helpful? Yes
PaulGrande, General Manager at Hilton Rosemont / Chicago O'Hare, responded to this review

Dear vacationplannerMa, Thank you for taking the time to write a Trip Advisor review regarding your recent stay with us. We truly value your feedback and expertise as I see you are a Level 6 contributor! I’m glad to see you enjoyed our complimentary shuttle service and our location to MB Financial park with lots of restaurant and entertainment options.... More 

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