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Embassy Suites by Hilton Chicago - O'Hare/Rosemont

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5500 N. River Road, Rosemont, IL 60018
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1 room 1 guest
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761 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Illinois
Level Contributor
94 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We have stayed here each year for a conference at the convention center. This is our hotel of choice since we are Hilton Honors members. The rooms are dated, but very clean. The breakfast has a portion that is cooked to order. We were a little disappointed this time that we could not get pancakes. The waffles were prepared ahead... More 

Was this review helpful? Yes
Elkhart, Indiana
2 reviews
5 of 5 stars Reviewed 3 days ago NEW

Wonderful stay. All staff interactions very positive. They were all very friendly and helpful. Room was very nice. Ate all of our meals there and were very happy with food and service. Would definitely stay there again.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Saint Louis, Missouri
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Stayed here over the weekend for Comic Con. I enjoy staying at this hotel. It is very convenient for what I need. My sister, nephew and I checked in on a Thursday. The front desk clerks were very nice and friendly and one of them gave my nephew a color book and crayons, which he loved. I was really pleased... More 

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Chicago, United States
1 review
3 of 5 stars Reviewed 4 days ago NEW

Overall, this was a decent hotel, very conveniently located by the convention center we were attending. The room was a decent size, although we were expecting a queen bed with a pullout sofa, ending up with two double beds. However, some aspects of the stay were lower in quality than expected. Lunch service in the restaurant on Friday was not... More 

Review collected in partnership with Embassy Suites Hotels

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Nassau, New Providence Island
Level Contributor
20 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Nice property. Close to O'Hare and the fashion outlets. Breakfast is standard for ES, however happy hour at night is mediocre. It really depends on which bartenders are working how good the drinks are. The restaurant is OK but nothing to write home about.

Was this review helpful? Yes
ESDTMGR, Manager at Embassy Suites by Hilton Chicago - O'Hare/Rosemont, responded to this review

uscs04, Thank you so much for taking the time to leave a review of your recent stay here. We are so pleased to hear you enjoyed your experience with us from the location to the breakfast in the morning. We hope to be able to welcome you back again on your next visit to the area. Best Wishes, Jessica More 

Williamsburg, Virginia
Level Contributor
302 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

As a HHonors Member I will NEVER stay at another Embassy Suites again after this stay, and quite possibly never a Hilton!!! Consider yourself warned, and I wished I would have seen these recent reviews closer to our stay. I have numbered my MAJOR issues and added pictures. I have never added pictures from a hotel stay, but this place... More 

Was this review helpful? Yes
ESDTMGR, General Manager at Embassy Suites by Hilton Chicago - O'Hare/Rosemont, responded to this review

KErickson96, Thank you for taking the time to express your concerns about our property and your recent stay. I can completely understand your frustration and apologize on behalf of the hotel for the experience you had. We are continuously working on improvements to the hotel as well as our customer service. I hope to talk to you shortly to get... More 

shawnee, United States
Level Contributor
3 reviews
3 hotel reviews
3 of 5 stars Reviewed 6 days ago NEW

needs cleaning and updating that is all i have to say.. advised the management o the situation upon leaving. tile falling off bathroom walls paper torn woodwork losing its finish tat is all if have to say

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
ESDTMGR, Manager at Embassy Suites by Hilton Chicago - O'Hare/Rosemont, responded to this review

Chris H., Thank you for taking the time to write a review about your recent stay at our hotel. We sincerely appreciate your feedback and apologize you were disappointed in the comfort and appointment of our suites. We will take your comments under consideration as we continually work to improve our guest experience and we hope you will consider staying... More 

Level Contributor
4 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

Nice rooms with desk + front room available for meetings with four or fewer people. Microwave & fridge. Food is v. good & convenient (breakfast + manager's reception). Restaurant is quiet, good for conversation, OK for food. Gibson's next door is noisy but major-league steaks & a world-class hamburger. **I keep staying here. It's a good value.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
ESDTMGR, Manager at Embassy Suites by Hilton Chicago - O'Hare/Rosemont, responded to this review

8richardp, Thank you so much for taking the time to leave a review of your recent stay here. We are so pleased to hear you enjoyed your experience with us from the managers reception to the good value. We hope to be able to welcome you back again on your next visit to the area. Best Wishes, Jessica More 

North Carolina
Level Contributor
107 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 stars Reviewed 1 week ago

We have stayed at this hotel many times in the past and were happy to reserve rooms here again. We were not disappointed. The rooms were very clean and up to date. All the hotel staff were very friendly and helpful. The complimentary cooked to order breakfast was delicious and the manager's reception was outstanding. At many times the managers... More 

Was this review helpful? Yes
ESDTMGR, Manager at Embassy Suites by Hilton Chicago - O'Hare/Rosemont, responded to this review

sctraveler069, Thank you so much for taking the time to leave a review of your recent stay here. We are so pleased to hear you enjoyed your experience with us from the clean and up to date rooms to the friendly and helpful staff. We hope to be able to welcome you back again on your next visit to the... More 

Wisconsin
Level Contributor
45 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We stayed here last minute and got what I thought was a pretty good rate for the night. The front desk reception was very friendly and helpful, I was given some money saving tips on the area which I really appreciated. The room (634) was nice enough at first glance, but the bathroom was definitely average. The tub had some... More 

Was this review helpful? Yes
ESDTMGR, Manager at Embassy Suites by Hilton Chicago - O'Hare/Rosemont, responded to this review

Wisconsin_Fun_Mom, Thank you for taking the time to write a review about your recent stay at our hotel. We sincerely appreciate your feedback and apologize you were disappointed in the comfort and appointment of our suites. We will take your comments under consideration as we continually work to improve our guest experience and we hope you will consider staying with... More 

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