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Embassy Suites by Hilton Chicago - O'Hare/Rosemont

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5500 N. River Road, Rosemont, IL 60018
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Embassy Suites by Hilton Chicago - O'Hare/Rosemont
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Embassy Suites by Hilton Chicago - O'Hare/Rosemont
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741 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (107)
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2 reviews
2 of 5 stars Reviewed yesterday NEW

I stayed one night at this hotel and was expecting something better. My room's A/C was broken and some of the furniture was damaged. When I checked in I wasn't advised about the $25 charge for parking my car. On the good side was the breakfast and the restaurant's staff who were very friendly

Was this review helpful? Yes
Richmond, Kentucky
1 review
5 of 5 stars Reviewed 3 days ago NEW

Very clean and extraordinarily friendly, helpful staff. In addition to the many amenities that we enjoy when we stay at any Embassy Suites, the staff at this hotel made us feel like true GUESTS. The eagerness to please was at a level that one would expect to find at a Luxury Hotel. I'm so happy that we stayed here and... More 

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
ESDTMGR, Manager at Embassy Suites by Hilton Chicago - O'Hare/Rosemont, responded to this review

ValerieCP, Thank you so much for taking the time to leave a review of your recent stay here. We are so pleased to hear you enjoyed your experience with us from the extraordinarily friendly, helpful staff to the cleanliness. We hope to be able to welcome you back again on your next visit to the area. Best Wishes, Jessica More 

1 review
4 of 5 stars Reviewed 4 days ago NEW

I was not explained the parking charges during my checkin. The rooms need a little updating, but great otherwise. The evening reception had limited snack choices, less than other Embassy Suites I have stayed at.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
ESDTMGR, Manager at Embassy Suites by Hilton Chicago - O'Hare/Rosemont, responded to this review

D6020YIthomasp, Thank you for taking the time to write a review about your recent stay at our hotel. We sincerely appreciate your feedback and apologize you were disappointed in the comfort and appointment of our suites. We will take your comments under consideration as we continually work to improve our guest experience and we hope you will consider staying with... More 

Lansing, United States
1 review
5 of 5 stars Reviewed 5 days ago NEW

I traveled here on business and this was one of many hotels I could choose from in the area. It was the only hotel in the area that I saw that had complimentary breakfast. This is by far the best breakfast I've had at a hotel and worth the price of admission alone. It got me started on the right... More 

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
ESDTMGR, Manager at Embassy Suites by Hilton Chicago - O'Hare/Rosemont, responded to this review

Andrew R., Thank you so much for taking the time to leave a review of your recent stay here. We are so pleased to hear you enjoyed your experience with us from the breakfast to the large rooms, Wi-Fi and awesome in-room dining service. We hope to be able to welcome you back again on your next visit to the... More 

Level Contributor
32 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

It is a very large hotel. All the elevators were not working when we were there which made for a long wait for the elevator. The room really wasn't good for 4 people since there was one K bed and an uncomfortable pull-out sofa. Also, the bathroom was all in one room, so you couldn't get ready while some one... More 

Was this review helpful? Yes
ESDTMGR, Manager at Embassy Suites by Hilton Chicago - O'Hare/Rosemont, responded to this review

Karen C., Thank you so much for taking the time to leave a review of your recent stay here. We are so pleased to hear you enjoyed your experience with us from the location to the convention center to the hot breakfast in the morning and managers reception at night. We hope to be able to welcome you back again... More 

Cambridge, Canada
1 review
4 of 5 stars Reviewed 1 week ago

I stayed here between July 20-July 24/15. The staff was helpful and polite. The room was spacious, clean and modern. The restaurant on site serves amazing food. The unlimited breakfast every morning was super convenient with a cook present to make omelettes and stuff. The open bar and unlimited snacks during the manager's reception between 5:30pm-7:30pm every night was incredible... More 

Was this review helpful? Yes
ESDTMGR, Manager at Embassy Suites by Hilton Chicago - O'Hare/Rosemont, responded to this review

Chestboy, Thank you so much for taking the time to leave a review of your recent stay here. We are so pleased to hear you enjoyed your experience with us from the great service to the location. We hope to be able to welcome you back again on your next visit to the area. Best Wishes, Jessica More 

Charleston, South Carolina
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 1 week ago

Fine for an airport hotel. Was very noisy and rooms were just ok. The first day I came back to find my door not closed all the way (no problems), so I made a note for the cleaning staff the next day, but they didn't come at all the next day. Gave up and left do not disturb sign up... More 

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
ESDTMGR, Manager at Embassy Suites by Hilton Chicago - O'Hare/Rosemont, responded to this review

allieb139, Thank you for taking the time to write a review about your recent stay at our hotel. We sincerely appreciate your feedback and apologize you were disappointed in the comfort and appointment of our suites. We will take your comments under consideration as we continually work to improve our guest experience and we hope you will consider staying with... More 

Petersburg, United States
Level Contributor
3 reviews
3 hotel reviews
3 of 5 stars Reviewed 1 week ago

The hotel was very clean and very convenient to the airport. It is located out of the flight path of planes so noise was not an issue. We had wanted to valet park but the valet was no where to be found so we self parked. Parking is NOT complimentary, but you are in the Chicago area near O'hare airport... More 

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
ESDTMGR, Manager at Embassy Suites by Hilton Chicago - O'Hare/Rosemont, responded to this review

Matt L., Thank you so much for taking the time to leave a review of your recent stay here. We are so pleased to hear you enjoyed your experience with us from the location to the airport to the cleanliness. We hope to be able to welcome you back again on your next visit to the area. Best Wishes, Jessica More 

Lexington, United States
1 review
5 of 5 stars Reviewed 1 week ago

The location was great , service was great, and the train stop was within walking distance. We saved a lot of money using the train and avoiding parking costs in downtown Chicago. The room was very spacious, we didn't feel cramped with 6 ppl staying in the room.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
ESDTMGR, Manager at Embassy Suites by Hilton Chicago - O'Hare/Rosemont, responded to this review

Stephanie M., Thank you so much for talking the time to leave a review of your recent stay here. We are so pleased to hear you enjoyed your experience with us from the great location to the great service you received. We hope to be able to welcome you back again on your next visit to the area. Best Wishes,... More 

Chicago, Illinois
Level Contributor
25 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed 1 week ago

I have come to the conclusion that the Embassy Rosemont is understaffed and there for dirty. My first impression of the lobby was not a good one at all! the rug was filthy and to top it all up someone had vomit and they could not find anyone to come and clean fast enough. there was only two ladies working... More 

Was this review helpful? Yes
ESDTMGR, Manager at Embassy Suites by Hilton Chicago - O'Hare/Rosemont, responded to this review

Estelle S., Thank you for taking the time to write a review about your recent stay at our hotel. We sincerely appreciate your feedback and apologize you were disappointed in the comfort and appointment of our suites. We will take your comments under consideration as we continually work to improve our guest experience and we hope you will consider staying... More 

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