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Embassy Suites by Hilton Chicago - O'Hare/Rosemont

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5500 N. River Road, Rosemont, IL 60018
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Embassy Suites by Hilton Chicago - O'Hare/Rosemont
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720 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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5 of 5 stars Reviewed yesterday NEW

What a great stay! Everyone was so helpful. Everything was super clean and efficient. The reception and made to order breakfast were amazing. The suite was huge and clean and perfect! The hotel was located less and 1.5 mile from the casino and very close to the airport. I would definitely stay there again.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Grand Rapids, United States
3 of 5 stars Reviewed yesterday NEW

My husband and I booked this hotel for a business trip. We could have booked any number of great hotels for the same rate as this one, however, were sold on the hot tub, free hot breakfast, and evening reception. Rather than leave a review, I will summarize the pros and cons: Pros: Hot breakfast (made to order omelettes, sausage,... More 

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Marion, Massachusetts
Level Contributor
15 reviews
2 of 5 stars Reviewed 2 days ago NEW via mobile

Our family has stayed in Hilton Hotels for years and have had good experiences umtil now. As grandparents of two teen-age girls, we made reservations for a suite and bought weekend tickets for the Anime Midwest Convention. The best way to describe the hotel is to call it "shabby", an old girl in dire need of a facelift. In our... More 

Was this review helpful? Yes
ESDTMGR, Manager at Embassy Suites by Hilton Chicago - O'Hare/Rosemont, responded to this review

Pat O., Thank you for taking the time to write a review about your recent stay at our hotel. We sincerely appreciate your feedback and apologize you were disappointed in the comfort and appointment of our suites. We will take your comments under consideration as we continually work to improve our guest experience and we hope you will consider staying... More 

Powell, Ohio
Level Contributor
138 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

ES is a good value anywhere, but considering the location, this one is especially. Same rate or lower than surrounding hotels, but latge suites, comp full breakfast and happy hour. Very friendly staff. Parking garage is $25/night with in-and-out privileges. Free hotel shuttle. Interior decor is a bit dated, but who cares?

Was this review helpful? Yes
ESDTMGR, Manager at Embassy Suites by Hilton Chicago - O'Hare/Rosemont, responded to this review

drjecdo, Thank you so much for taking the time to leave a review of your recent stay here. We are so pleased to hear that you enjoyed your experience with us from the location to the large suites, and complimentary breakfast and happy hour. We hope to be able to welcome you back again on your next visit to the... More 

West Chester, Ohio
Level Contributor
4 reviews
5 of 5 stars Reviewed 6 days ago NEW

Staff is very friendly. Their complementary breakfast is wonderful and they have a very nice daily happy hour, serving drinks and snacks. The suite is perfect for us and 2 kids. The kids enjoy having their own space and tv..

Was this review helpful? Yes
ESDTMGR, Manager at Embassy Suites by Hilton Chicago - O'Hare/Rosemont, responded to this review

Heather D., Thank you so much for taking the time to leave a review of your recent stay here. We are so pleased to hear how much you loved the hotel and enjoyed your experience with us from the very friendly staff to the wonderful complimentary breakfast. We hope to be able to welcome you back again on your next... More 

3 of 5 stars Reviewed 1 week ago

We stayed here for an extended weekend in April 2015. The staff was slightly above average. The room was relatively clean and well maintained. We enjoyed the free evening cocktails and the free breakfast was consistently good not to mention convenient. The pool area was a little messy but it did get a LOT of use during our stay. The... More 

Was this review helpful? Yes
ESDTMGR, Manager at Embassy Suites by Hilton Chicago - O'Hare/Rosemont, responded to this review

Mike P., Thank you so much for taking the time to leave a review of your recent stay here. We are so pleased to hear that you enjoyed your experience with us from the solid value to the location and the free breakfast and evening cocktails. We hope to be able to welcome you back again on your next visit... More 

Anthem, Arizona
Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed 1 week ago

Booked this room at the last minute. Needed something close to to the airport and the CTA Blue Line Rosemont station as we did not have a car. Location was great, however the hotel was just so, so. Upon arrival, as we walked up to the hotel entrance, there was a garbage can just overflowing with trash. Not very attractive.... More 

Was this review helpful? Yes
ESDTMGR, Manager at Embassy Suites by Hilton Chicago - O'Hare/Rosemont, responded to this review

Jeanna M., Thank you for taking the time to write a review about your recent stay at our hotel. We sincerely appreciate your feedback and apologize you were disappointed in the comfort and appointment of our suites. We will take your comments under consideration as we continually work to improve our guest experience and we hope you will consider staying... More 

1 review
5 of 5 stars Reviewed 1 week ago

I would stay at an Embassy Suites anywhere that I travel. They were kind about our unfortunate situation and we totally will stay with them many more times. I loved the layout of the hotel. It was a classy and kind atmosphere. They did not have to but they did lower our cost a bit due to us being stranded.... More 

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
ESDTMGR, Manager at Embassy Suites by Hilton Chicago - O'Hare/Rosemont, responded to this review

755dianef, Thank you for taking the time to write a review about your recent stay at our hotel. We are so pleased to hear that even being stranded you enjoyed your experience here with us. We hope to be able to welcome you back again on your next visit to the area. Best Wishes, Jessica More 

rosemont, United States
1 review
2 of 5 stars Reviewed 1 week ago

I visited this hotel with my 3 young boys and husband, last week and I just couldn't believe what poor customer service the team had. When we first arrived, my husband asked for a cart to put our luggage and instead of the bell man to get it for us, he just pointed my husband to the area where it... More 

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
ESDTMGR, Manager at Embassy Suites by Hilton Chicago - O'Hare/Rosemont, responded to this review

Adedoyin A., Thank you for taking the time to write a review about your recent stay at our hotel. We sincerely appreciate your feedback and apologize you were disappointed in the comfort and appointment of our suites. We will take your comments under consideration as we continually work to improve our guest experience and we hope you will consider staying... More 

armonk, United States
1 review
5 of 5 stars Reviewed 1 week ago

I travel for business and have not in my years of travels come across a hotel I like as much as this embassy suites. I have stayed there 3 times and the service has always been personal and top notch. They offer all the right amenities (cocktail hour free breakfast, huge work areas and a very large and well laid... More 

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
ESDTMGR, Manager at Embassy Suites by Hilton Chicago - O'Hare/Rosemont, responded to this review

Jason B., Thank you so much for taking the time to leave a review of your recent stay here. We are so pleased to hear that you enjoyed your experience with us from the top notch personal service to the great amenities. We thank you for staying so often and hope to be able to continue to welcome you back... More 

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