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Embassy Suites by Hilton Chicago - O'Hare/Rosemont

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5500 N. River Road, Rosemont, IL 60018
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867 Reviews from our TripAdvisor Community

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London, United Kingdom
5 of 5 stars Reviewed yesterday NEW

Embassy Suites provided excellent care and service throughout my stay. The room was clean and very nice and I was impressed with how friendly the staff were. To me it was a very cost effective option!

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Michaela D
Galena, United States
5 of 5 stars Reviewed 2 days ago NEW

I love this hotel, it's so convenient to the Rosemont Convention Center. The rooms are large and great if you're having guests. The complimentary breakfast and evening reception are fantastic. Really great value for your money.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Julie B
illinois
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Room was nice. Complimentary breakfast was awesome. Cocktail hour and snacks, not so much. Very limited on both. Kind of disappointed, because that is something we always look forward to. When we arrived back at airport, we had to call for pickup, which took about 30 minutes. Seems pretty long wait, since we got to the airport in about 10... More 

Helpful?
Thank januarytraveler
ESDTMGR, Manager at Embassy Suites by Hilton Chicago - O'Hare/Rosemont, responded to this review

januarytraveler, Thank you so much for taking the personal time to leave a review of your recent stay here, we are so pleased you enjoyed your experience with us from the complimentary breakfast to the nice room. We are sorry to hear you were not satisfied with the complimentary manager's reception, we take our guests feedback very seriously and will... More 

Chicago, Illinois
Level Contributor
87 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Got a gift for a weekend stay at this hotel so my wife and I decided to use it. Didn't know what to expect but were pleasantly surprised. Valet parking was excellent, check-in was painless and was surprised with free snacks and cocktails in the afternoon and free breakfast in the morning. The rooms were very good, well kept up... More 

Helpful?
Thank Fred G
ESDTMGR, Manager at Embassy Suites by Hilton Chicago - O'Hare/Rosemont, responded to this review

Fred, Thank you so much for taking the time to leave a review of your recent stay here, we are so pleased you enjoyed your experience with us from the excellent valet, to the easy check in and complimentary breakfast and manager's reception. We hope to be able to welcome you back again very soon. Best Wishes, Jessica More 

Marshfield, WI, United States
1 review
5 of 5 stars Reviewed 4 days ago NEW

I thoroughly enjoyed my stay, dinner two nights in the hotel restaurant was absolutely fantastic! It was quite convenience being right across the street from the convention center, with a pedestrian enclosed bridge connecting the two.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Lynette A
ESDTMGR, Manager at Embassy Suites by Hilton Chicago - O'Hare/Rosemont, responded to this review

Lynette, Thank you so much for taking the time to leave a review of your recent stay here, we are so pleased to hear you enjoyed your experience with us from the fantastic dinner to the location. We hope to be able to welcome you back again on your next visit to the area. Best Wishes, Jessica More 

Grand Rapids, United States
1 review
5 of 5 stars Reviewed 5 days ago NEW

I just stayed at this Embassy Suites while on a business trip. Very nice hotel, great value with the breakfast and evening reception. Also convenient to the Blue Line if you need to travel into the city. I have stayed at other Embassy Suites and rate this one as one of the nicest.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Lisa A
ESDTMGR, Manager at Embassy Suites by Hilton Chicago - O'Hare/Rosemont, responded to this review

Lisa, Thank you so much for taking the time to leave a review of your recent stay here, we are so pleased you enjoyed your experience with us from the great value to the complimentary breakfast and manager's reception. We hope to be able to welcome you back again very soon. Best Wishes, Jessica More 

Battle Creek, United States
1 review
3 of 5 stars Reviewed 5 days ago NEW

for the price you couldn't do any better free breakfast and evening snack. the breakfast bar alone will make me return. but reception desk could have been a little friendly at least smile. over all a great experience nice room and clean they also took pets so that was a good thing.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Brittany P
ESDTMGR, Manager at Embassy Suites by Hilton Chicago - O'Hare/Rosemont, responded to this review

Brittany, Thank you so much for taking the time to leave a review of your recent stay here, we are so pleased you enjoyed your experience with us from the complimentary breakfast and manager's reception to the cleanliness and pet friendly atmosphere. We are sorry to hear you did not feel you received a warm welcome at the reception desk... More 

Fort Lauderdale, Florida
Level Contributor
18 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

I only stayed here one night but for the one night that I stayed here I really enjoyed my stay. There are two ways to arrive to the hotel other than a taxi: You can wait for the free shuttle which picks up right across the street from the Hilton Hotel located inside O'Hare airport just look for the shuttle... More 

Helpful?
Thank pedromichael
ESDTMGR, Manager at Embassy Suites by Hilton Chicago - O'Hare/Rosemont, responded to this review

pedromichael, Thank you so much for taking the time to leave a review of your recent stay here, we are so pleased you enjoyed your experience with us from the complimentary shuttle, to the cleanliness and friendly staff. We hope to be able to welcome you back again very soon. Best Wishes, Jessica More 

Stevensville, United States
2 reviews
2 of 5 stars Reviewed 1 week ago

I stayed in worse, but between smoky smelling guest rooms (in a non-smoking hotel) and lots of disrepair in the guest room. I would say this isn't the best choice. This hotel could use a guest room renovation desperately. I was disappointed.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Peter K
ESDTMGR, Manager at Embassy Suites by Hilton Chicago - O'Hare/Rosemont, responded to this review

Peter, I am very sorry we were not able to provide you with the quality of services you deserved during your recent stay with us. Please know that this is not typical of our hotel and staff, and we are sorry we didn’t meet your expectations during your stay. We are always looking for ways to improve our guest experience... More 

Cedar Park, United States
1 review
2 of 5 stars Reviewed 1 week ago

Hotel was in nice location & very clean. I checked out and looked at my credit card statement and was charged 4 times for my room. Stayed one night & charged over $650) I have contacted the hotel via phone & email (night manager email) and have not received a response. It has now been 5 days and no response... More 

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Kerinda B
ESDTMGR, Manager at Embassy Suites by Hilton Chicago - O'Hare/Rosemont, responded to this review

Kerinda, I am very sorry we were not able to provide you with the quality of services you deserved during your recent stay with us. Please know that this is not typical of our hotel and staff, and we are sorry we didn’t meet your expectations during your stay. We are always looking for ways to improve our guest experience... More 

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